The Definitive B/E Upgrade Complaint Thread
#46
Join Date: Jul 2009
Location: TPA formerly LAX
Programs: DL DM 1MM, Hilton Diamond, Starwood Gold, Amex Reserve/Plat
Posts: 94
UA SWUs are on W+ which on DL is K+
DL allows K+ use of SWUs for accompanying persons
DL allows M+ use of SWUs internationally
While UA allows W+ internationally and any fare locally up to Hawaii.
As AndyTLe puts it if Intl upgrades are important to you, DL is not for you.
In many respects US should have merged with DL, NW with AA and UA with CO.
Both US and DL are very similar in their rev management ideas.
DL allows K+ use of SWUs for accompanying persons
DL allows M+ use of SWUs internationally
While UA allows W+ internationally and any fare locally up to Hawaii.
As AndyTLe puts it if Intl upgrades are important to you, DL is not for you.
In many respects US should have merged with DL, NW with AA and UA with CO.
Both US and DL are very similar in their rev management ideas.
#47
Join Date: Feb 2009
Location: ORF
Programs: Delta Diamond Charter Member/1.8MM, IHG Spire Elite
Posts: 876
I agree, Delta should give us the additional option of being able to upgrade with miles and money for fare class less than M. I am also qualified Diamond through 2012 and have also been moving business to *A specfically CO. I've paid $ and miles to upgrade on CO. I don't think they should give it away for free either. I enjoy flying Delta because I think they provide a better product than CO but I appreciate the ability to stretch out and sleep on the long haul flights so I'll continue to use CO where the scheduling and routing better suits my needs.
#48
Join Date: Sep 2009
Programs: UA GS>1K>Nothing; DL DM 2MM; AS 75K>Nothing>MVP
Posts: 9,341
Does anyone actually believe that DL is going to fix this? Of course not. If you are an international FF whose company does not pay for C and who does not live in a DL captive hub there is absolutely no reason why should be flying on DL.
#51
Join Date: Oct 2004
Location: Anywhere but home
Programs: UA 1K/MM, DL GM/MM, HH Dia, PC Plat, MR Gold, ALL Sil,
Posts: 4,553
DL has chosen to allow plenty of non-revs to fly in BE rather than open up seats for upgrades for their top-tier elites using PMUs. I don't think DL will change their PMU rules in the near future... but of course, hope I am wrong.
Now that I've secured Diamond for 2011 and Gold for 2012, I'm looking at a status match on UA or CO for international travel later this summer to see if the grass is indeed greener on the other side.
Now that I've secured Diamond for 2011 and Gold for 2012, I'm looking at a status match on UA or CO for international travel later this summer to see if the grass is indeed greener on the other side.
#52
Join Date: May 2006
Location: NYC
Programs: Delta DM/2MM, Flying Blue Gold, Hertz Platinum
Posts: 1,934
You say you flew in "Y" but you didn't say what fare class you booked.
I thought the DM program was supposed to allow "Z" upgrades at the gate, based on a YBM purchase. Has anyone experienced this?
I thought the DM program was supposed to allow "Z" upgrades at the gate, based on a YBM purchase. Has anyone experienced this?
#53
Suspended
Join Date: Sep 2005
Location: SEA
Programs: UA Silver, BA Gold, DL Gold
Posts: 9,779
I really don't get the complacency on this board regarding this topic. No offense, but maybe its just b/c I'm a young DM who has 30 years of flying left and an idealist but I gotta think Delta at some point is going to have to be competitive especially after the UA/CO merger. I wish more people on this board were fired up about this topic that way maybe we could make some progress. Between SWUs and award calendar Delta is bar none the WORST in Class when it comes to International travel.
As for complacency, this isn't some sort of Civil Rights issue, it is a business transaction. When I consider the entire value chain, DL serves my needs exceedingly well. I earn more miles, more quickly, with better schedules, and for less money than I could with any other carrier, and I find the combination of upgrade availability and pricing a fair trade-off. Just because folks have taken an honest look at their personal situation and determined that DL works better for them does not make them complacent.
Would I like some more flexible SWUs? Yes. But, I am not willing to sacrifice the significant amount of time it would take to fly with those carriers that offer a "better" SWU.
#54
Join Date: Aug 2008
Location: MCO
Programs: DL-DM/1MM, HILTON-DIA, .HYATT-DIA/GLOB , IHG-PLT,HERTZ 5*, NATIONAL ES
Posts: 8,691
Based upon reading the OP's post, it seems pretty clear that they did not purchase YBM. The suggestion is to make upgrades available on lower fares. I. Agree with this proposal.
#55
Original Member
Join Date: May 1998
Location: Highland PArk,IL,USA -- AA Lifetime Platinum, IHG Plat, UA Silver, Hilton Gold, Radisson Gold, Marriott Lifetime Titanium
Posts: 2,366
It depends upon what you mean by competitive. Despite what some want to think, the SWU process with DL actually does work well for some. I just upgraded a flight for this week, where the M fare was within $100 of the cheapest available fare, and that cheapest available fare was on DL. I have encountered this same situation at least 4 times over the past 12 months, all for personal travel. For those that book some tickets last minute, DL's upgrade policies aren't as big of a hurdle, and I find the upgrade availability on DL to be good to excellent for the routes I fly.
As for complacency, this isn't some sort of Civil Rights issue, it is a business transaction. When I consider the entire value chain, DL serves my needs exceedingly well. I earn more miles, more quickly, with better schedules, and for less money than I could with any other carrier, and I find the combination of upgrade availability and pricing a fair trade-off. Just because folks have taken an honest look at their personal situation and determined that DL works better for them does not make them complacent.
Would I like some more flexible SWUs? Yes. But, I am not willing to sacrifice the significant amount of time it would take to fly with those carriers that offer a "better" SWU.
As for complacency, this isn't some sort of Civil Rights issue, it is a business transaction. When I consider the entire value chain, DL serves my needs exceedingly well. I earn more miles, more quickly, with better schedules, and for less money than I could with any other carrier, and I find the combination of upgrade availability and pricing a fair trade-off. Just because folks have taken an honest look at their personal situation and determined that DL works better for them does not make them complacent.
Would I like some more flexible SWUs? Yes. But, I am not willing to sacrifice the significant amount of time it would take to fly with those carriers that offer a "better" SWU.
In NW days Y/B fares were the required fares for upgrading. Off season these fares were in the $1100 range. From what I am reading here the fares needed for M fares in off season are in the $2500 range.
#56
Join Date: Aug 2005
Location: DFW
Programs: Marriott Life Titanium, Hilton Diamond, United Silver, DL, IHG Plat, etc.
Posts: 2,888
Its sad because if DL just thought out of their beancounter box just a little there are probably some reasonable compromises out there. Possibilities include:
1. Lowering the fare class cut to something more reasonable like K - maybe require some sort of mileage redemption to use the SWU cert from K or more miles for a mileage upgrade.
2. Restore the NWA perkchoice (one way miles/one way $$) so long at the paid half is treated like a rev ticket the way NW did (paid half earns MQM, can be upgraded with miles based on fare class or EUA if domestic, etc.).
3. Limit number of uses of SWUs at lower fare classes - e.g. one trip a year.
#57
Join Date: Aug 2006
Location: DFW
Programs: Non-Affiliated
Posts: 7,430
#59
Join Date: Aug 2006
Programs: DL SM Diamond, AA Ex. Platinum, Ph.D in STFU
Posts: 464
#60
Join Date: Jan 2009
Location: ATL/LAX
Programs: Delta Diamond 2MM, AA EXP
Posts: 703
Ditto everything from the OP. I too am DM (260,000 MQM YTD), and have 4 more TPAC and 2 TATL this year and will be doing all on *A. Some more reasons are
1. Rollover gives a flyer like me absolutely no incentive to stay with DL.
2. Why stay when any upgrades are such a hassle and rip off.
3. With potential CO/UA merger hopefully there will be a strong competitor that goes after 300K flyers like myself.
4. I have status match to CO plat and will make sure I stay there by traveling on *A this year so I have options next year.
Delta, I prefer your product but in this current situation you are forcing me to spend 20-30K with your opposition. These are the facts.
Great original post, hopefully it will be read by some people that can make a decision.
1. Rollover gives a flyer like me absolutely no incentive to stay with DL.
2. Why stay when any upgrades are such a hassle and rip off.
3. With potential CO/UA merger hopefully there will be a strong competitor that goes after 300K flyers like myself.
4. I have status match to CO plat and will make sure I stay there by traveling on *A this year so I have options next year.
Delta, I prefer your product but in this current situation you are forcing me to spend 20-30K with your opposition. These are the facts.
Great original post, hopefully it will be read by some people that can make a decision.