http://www.delta.com
Jan 14, 2010, 6:05 pm
#1
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http://www.delta.com
There has been quiet a bit of discussion about delta.com vs. nwa.com here.
Richard Anderson hosted an employee chat recently and was asked about this issue. I thought this may be interesting to some. Here is what he had to say:
Bryan (Jan 12, 2010 10:15:41 AM)
Hi Richard, thanks for taking time to “meet” with us.
At NW we were accustomed to the best IT systems in the industry. Our NWA.COM web site won multiple awards, and the systems that we use as crews was excellent. Feels like we have taken a step backwards with the merger – can’t print boarding passes on Delta.com, crew systems seem to have a lot of limitations (can’t book jumpseats on-line is one example). Customer facing systems have to come first, but is there money and resources being allocated to raise Delta systems up to the best they can be? Thanks.
Richard Anderson (Jan 12, 2010 10:15:41 AM)
We needed to take an adopt-and-go strategy on IT systems. As we complete the inventory integration, we will continue to make significant investments in IT. The crew systems were actually the same technology but later releases so it should be something we can fix in relatively short order. As to nwa.com and delta.com, they are actually very close in terms of functionality and customer acceptance. In neither case are we really winning against all consumer web sites. Consequently, we will undertake significant investment in delta.com after inventory cutover.
Richard Anderson hosted an employee chat recently and was asked about this issue. I thought this may be interesting to some. Here is what he had to say:
Bryan (Jan 12, 2010 10:15:41 AM)
Hi Richard, thanks for taking time to “meet” with us.
At NW we were accustomed to the best IT systems in the industry. Our NWA.COM web site won multiple awards, and the systems that we use as crews was excellent. Feels like we have taken a step backwards with the merger – can’t print boarding passes on Delta.com, crew systems seem to have a lot of limitations (can’t book jumpseats on-line is one example). Customer facing systems have to come first, but is there money and resources being allocated to raise Delta systems up to the best they can be? Thanks.
Richard Anderson (Jan 12, 2010 10:15:41 AM)
We needed to take an adopt-and-go strategy on IT systems. As we complete the inventory integration, we will continue to make significant investments in IT. The crew systems were actually the same technology but later releases so it should be something we can fix in relatively short order. As to nwa.com and delta.com, they are actually very close in terms of functionality and customer acceptance. In neither case are we really winning against all consumer web sites. Consequently, we will undertake significant investment in delta.com after inventory cutover.
Jan 14, 2010, 6:18 pm
#2
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That's a good one. Mr. Anderson for last comic standing.
There has been quiet a bit of discussion about delta.com vs. nwa.com here.
Richard Anderson hosted an employee chat recently and was asked about this issue. I thought this may be interesting to some. Here is what he had to say:
Bryan (Jan 12, 2010 10:15:41 AM)
Hi Richard, thanks for taking time to “meet” with us.
At NW we were accustomed to the best IT systems in the industry. Our NWA.COM web site won multiple awards, and the systems that we use as crews was excellent. Feels like we have taken a step backwards with the merger – can’t print boarding passes on Delta.com, crew systems seem to have a lot of limitations (can’t book jumpseats on-line is one example). Customer facing systems have to come first, but is there money and resources being allocated to raise Delta systems up to the best they can be? Thanks.
Richard Anderson (Jan 12, 2010 10:15:41 AM)
We needed to take an adopt-and-go strategy on IT systems. As we complete the inventory integration, we will continue to make significant investments in IT. The crew systems were actually the same technology but later releases so it should be something we can fix in relatively short order. As to nwa.com and delta.com, they are actually very close in terms of functionality and customer acceptance. In neither case are we really winning against all consumer web sites. Consequently, we will undertake significant investment in delta.com after inventory cutover.
Richard Anderson hosted an employee chat recently and was asked about this issue. I thought this may be interesting to some. Here is what he had to say:
Bryan (Jan 12, 2010 10:15:41 AM)
Hi Richard, thanks for taking time to “meet” with us.
At NW we were accustomed to the best IT systems in the industry. Our NWA.COM web site won multiple awards, and the systems that we use as crews was excellent. Feels like we have taken a step backwards with the merger – can’t print boarding passes on Delta.com, crew systems seem to have a lot of limitations (can’t book jumpseats on-line is one example). Customer facing systems have to come first, but is there money and resources being allocated to raise Delta systems up to the best they can be? Thanks.
Richard Anderson (Jan 12, 2010 10:15:41 AM)
We needed to take an adopt-and-go strategy on IT systems. As we complete the inventory integration, we will continue to make significant investments in IT. The crew systems were actually the same technology but later releases so it should be something we can fix in relatively short order. As to nwa.com and delta.com, they are actually very close in terms of functionality and customer acceptance. In neither case are we really winning against all consumer web sites. Consequently, we will undertake significant investment in delta.com after inventory cutover.
Jan 14, 2010, 6:18 pm
#3
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Jan 14, 2010, 7:38 pm
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Jan 14, 2010, 8:05 pm
#6
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Richard Anderson (Jan 12, 2010 10:15:41 AM)
We needed to take an adopt-and-go strategy on IT systems. As we complete the inventory integration, we will continue to make significant investments in IT. The crew systems were actually the same technology but later releases so it should be something we can fix in relatively short order. As to nwa.com and delta.com, they are actually very close in terms of functionality and customer acceptance. In neither case are we really winning against all consumer web sites. Consequently, we will undertake significant investment in delta.com after inventory cutover.
We needed to take an adopt-and-go strategy on IT systems. As we complete the inventory integration, we will continue to make significant investments in IT. The crew systems were actually the same technology but later releases so it should be something we can fix in relatively short order. As to nwa.com and delta.com, they are actually very close in terms of functionality and customer acceptance. In neither case are we really winning against all consumer web sites. Consequently, we will undertake significant investment in delta.com after inventory cutover.
Jan 14, 2010, 8:20 pm
#7
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You can bold and highlight to your heart's content, but this statement
"As to nwa.com and delta.com, they are actually very close in terms of functionality and customer acceptance" has no grounding in reality.
The WorldPerks Flyertalk page didn't have the incessant bug reporting that so afflicts Delta.com, nor were NW flyers subjected to vagaries of the infamous Delta Award Calendar.
The man hasn't a fricking clue.
Perhaps one of his many minions should be deputed to spend a day or so perusing these very pages to see how the former NW flyers (who incidentally, paid Anderson's salary) feel about their "new" airline and its very subpar IT functionality.
Flame away.
"As to nwa.com and delta.com, they are actually very close in terms of functionality and customer acceptance" has no grounding in reality.
The WorldPerks Flyertalk page didn't have the incessant bug reporting that so afflicts Delta.com, nor were NW flyers subjected to vagaries of the infamous Delta Award Calendar.
The man hasn't a fricking clue.
Perhaps one of his many minions should be deputed to spend a day or so perusing these very pages to see how the former NW flyers (who incidentally, paid Anderson's salary) feel about their "new" airline and its very subpar IT functionality.
Flame away.
Jan 14, 2010, 8:27 pm
#8
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I evaluate the statement first, if it is a lie, or un-true, or indicative of someone who doesn't have a correct understanding of their own company...
WELL....
That makes me question the promise...
Last edited by Burj; Jan 14, 2010 at 8:34 pm
Jan 14, 2010, 8:33 pm
#9
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For reservations, many airlines use a system first developed around 1956 for the IBM 7074 that a delusional CEO might still consider"actually very close in terms of functionality and customer acceptance: Fred & Barney
Jan 14, 2010, 8:37 pm
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Jan 14, 2010, 8:43 pm
#11
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For reservations, many airlines use a system first developed around 1956 for the IBM 7074 that a delusional CEO might still consider"actually very close in terms of functionality and customer acceptance: Fred & Barney
MO
Jan 14, 2010, 9:02 pm
#12
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Jan 14, 2010, 9:09 pm
#13
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Enjoy!
Jan 14, 2010, 9:15 pm
#14
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With the inherent complexity and unreliability of turbo-compound engines, the volatility of high octane (up to 130/145) avgas, the potential structural problems of engines mounted within the wings instead of in separable pods, astral navigation (worked well for Amelia?), and a truly analog flight deck?
Enjoy!
Enjoy!
Jan 14, 2010, 10:23 pm
#15
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Originally Posted by Anderson
As to nwa.com and delta.com, they are actually very close in terms of functionality and customer acceptance.