http://www.delta.com
 

There has been quiet a bit of discussion about delta.com vs. nwa.com here.
Richard Anderson hosted an employee chat recently and was asked about this issue. I thought this may be interesting to some. Here is what he had to say:


Bryan (Jan 12, 2010 10:15:41 AM)
Hi Richard, thanks for taking time to “meet” with us.
At NW we were accustomed to the best IT systems in the industry. Our NWA.COM web site won multiple awards, and the systems that we use as crews was excellent. Feels like we have taken a step backwards with the merger – can’t print boarding passes on Delta.com, crew systems seem to have a lot of limitations (can’t book jumpseats on-line is one example). Customer facing systems have to come first, but is there money and resources being allocated to raise Delta systems up to the best they can be? Thanks.


Richard Anderson (Jan 12, 2010 10:15:41 AM)
We needed to take an adopt-and-go strategy on IT systems. As we complete the inventory integration, we will continue to make significant investments in IT. The crew systems were actually the same technology but later releases so it should be something we can fix in relatively short order. As to nwa.com and delta.com, they are actually very close in terms of functionality and customer acceptance. In neither case are we really winning against all consumer web sites. Consequently, we will undertake significant investment in delta.com after inventory cutover.

That's a good one. Mr. Anderson for last comic standing.

He's not serious is he?

This is too funny!

In the pantheon of Clueless American CEOs, I'd put him right up there with Roger Smith.

A rather indirect statement, but at least it implies that they recognize the problems.

So y'all read the one part you disagree with and ignore the others that provide substance and discuss/prove that they see there are issues & they are going to be addressed?

You can bold and highlight to your heart's content, but this statement
"As to nwa.com and delta.com, they are actually very close in terms of functionality and customer acceptance" has no grounding in reality.

The WorldPerks Flyertalk page didn't have the incessant bug reporting that so afflicts Delta.com, nor were NW flyers subjected to vagaries of the infamous Delta Award Calendar.

The man hasn't a fricking clue.

Perhaps one of his many minions should be deputed to spend a day or so perusing these very pages to see how the former NW flyers (who incidentally, paid Anderson's salary) feel about their "new" airline and its very subpar IT functionality.

Flame away.

Um...when someone first makes a statement and then a promise...

I evaluate the statement first, if it is a lie, or un-true, or indicative of someone who doesn't have a correct understanding of their own company...

WELL....

That makes me question the promise...

For reservations, many airlines use a system first developed around 1956 for the IBM 7074 that a delusional CEO might still consider"actually very close in terms of functionality and customer acceptance: Fred & Barney

well, if they'd still use the in flight service system developed around 1956 we'd all be very happy.

:)

C'mon the 7000 series was not introduced until '60's with the 7074 being released in 1961. I think that also is the birth year of Deltamatic ;)

MO

With the inherent complexity and unreliability of turbo-compound engines, the volatility of high octane (up to 130/145) avgas, the potential structural problems of engines mounted within the wings instead of in separable pods, astral navigation (worked well for Amelia?), and a truly analog flight deck?

Enjoy!

Nah, I just meant the cabin service.

http://i239.photobucket.com/albums/f...wa_1952_00.jpg

LOL, I want whatever he's smoking