You can bold and highlight to your heart's content, but this statement
"As to nwa.com and delta.com, they are actually very close in terms of functionality and customer acceptance" has no grounding in reality.

The WorldPerks Flyertalk page didn't have the incessant bug reporting that so afflicts Delta.com, nor were NW flyers subjected to vagaries of the infamous Delta Award Calendar.

The man hasn't a fricking clue.

Perhaps one of his many minions should be deputed to spend a day or so perusing these very pages to see how the former NW flyers (who incidentally, paid Anderson's salary) feel about their "new" airline and its very subpar IT functionality.

Flame away.