Thanks a lot for the call and correction.

HSBC customer service once again leaves a lot to be desired
 

I contacted both HSBC customer service via both phone and email. Both told me that I was not enrolled in the promo!! :mad:

So now I've emailed my branch contact (I'm an HSBC Premier member - so I have a primary point of contact). What kind of operation are these guys running over there?!!? :td: Now I've got to chase them around to make them honor the email/offer they sent. I sure hope this didn't happen to anyone else - but if I were you I'd call to make sure you're file is tagged as included for the promo.

Why am I not flagged for inclusion? :confused:

And what sort of customer service dept are they running? I emailed them to say I was not enrolled in the promo (and to please enroll me) and forwarded the email promo they sent me. Here was their response:

Dear xxx xxx:

Thank you for contacting HSBC Bank USA, N.A.

We regret to inform you that your Premier World MasterCard was not
enrolled in the 15,000 Bonus Rewards Program for the period of September
16, 2013 through October 31, 2013. We apologize for any inconvenience
this may have caused you.

Our Premier Service Center is always available, 24 hours a day, 7 days a
week to meet all of your banking needs. You may contact one of our
professionals via our secured 'BankMail' option available while you are
logged into your Personal Internet or Mobile Banking services.

Sincerely,

Customer Relationship Center
Premier Banking Specialist

Yes, I KNOW that I am not enrolled, that's why I emailed you in the first place!! What I want it to BE enrolled... and I forwarded the email to them asking for this. A 3rd grader would give me a better response than this.

So-So Card but valuable during Promotional Offers
 

I have had the HSBC card for a little more than 2 years now. I received a 100,000 point sign up offer for establishing Premier Banking accounts and funding them with sufficient balances. Since then I have received a few promotions and I generally use the card only during promotions as the 1 point per $1 is somewhat lackluster. I received double points in my first six months after the card was opened. Additionally, I recently took advantage of two back-to-back 15,000 point promotions for hitting minimum spend in a period of a month and a half.

HSBC's website interface and phone customer service is ok - not great. The benefits of the card are also hard to use and don't appeal to all unless you are a global executive. I redeemed most of miles on the airline redemptions recently getting 1.67 cents value per mile. The one thing is that you have to book your tickets with HSBC's travel agency on the phone making the process less seamless than that of Ultimate Rewards or Thank You, both of which are really easy to use.

In general my view is that the card is just ok but can be valuable during their periodic promotions. At 1.67 cents redemption value with airline tickets, I was earning somewhere between 6 and 10 cents per dollar spent when they offered 15,000 bonus points, which I thought was a pretty good deal.

That's not true any longer. They now allow you to book the ticket and apply a $400 credit against it - regardless of where or how you purchased it.

I think they have the worst online cc interface of any card I've ever seen - and some of the poorest CS as well. I too took advantage of the offer you did 2 years ago - and as a Premier customer I'm treated worse than most of my standard credit cards.

[QUOTE=TravelinSperry;21816172]That's not true any longer. They now allow you to book the ticket and apply a $400 credit against it - regardless of where or how you purchased it.


That's good to hear that you don't have to book the ticket with them on the phone. Personally, I would still call them to make sure I was going to actually get the credit - would hate to buy a ticket with my HSBC card and find out it is not going to be credited.

I've done those sorts of credits with Capital One Rewards and they always post. I wouldn't be overly worried about it. They'll credit it, eventually (and this from the guy who had such issues with them enrolling me in their promo!).

Speaking of that promo issue, here is the latest - after contacting both phone CS, email CS and my Premier branch contact, I received this email today. Amazing how ALL departments "erred" and now I'm properly enrolled.

"Dear XXXX XXXXX:

Thank you for contacting HSBC Bank USA, N.A.

We apologize for the incorrect information provided in our previous
response.

We confirm that your Premier World MasterCard was automatically enrolled
in our Spend Campaign. The campaign period is from September 16, 2013
through October 31, 2013. In order to qualify for the 15,000 bonus
reward points, you should have made new retail purchases totaling to
$5,000.00 using your card during the campaign period.

If you have made the purchases for the above mentioned amount, the bonus
reward points will be credited to your credit card within four to six
weeks after the campaign end date (October 31, 2013). If further
assistance is required, please reply to this BankMail or contact us at
1-888-662-4722.

We apologize for any inconvenience this may cause."

Well, at least I'm enrolled - and have now earned a $400 credit to use on any airline I choose. Sweated it out there at the end, but at least I should expect the points to hit in the next month :)

Just found some nice benefits for the Premier card... you can get 7% off participating hotels booked at Agoda.com (which I find to be one of the better priced online travel agencies in Asia). Some other discounts apply to Novotel, Swissotel, Banyan Tree and others. See all the travel deals here:

https://www.homeandaway.hsbc.com/1/2...al-partner/tl/

I've had my HSBC card (HSBC Premier World MasterCard) for about 5-6 months now. CL is $6000.
How do I get a credit limit increase ? Do I need to request it?
How about the "No pre-set spending limit" ?

So I just received this email on Dec 2:

However, as you can see from the email - they claim the offer started on Nov 4 and that a letter was sent. I received no letter. Further, since this occurred previously - I called to ask if I was enrolled in any promos and they told me I wasn't. Yet, according to this email, I am. Now it's too late to spend $5k in less than 1 month (i'd really need the 2 mos). What is wrong with HSBC!!??!

I didn't even get that email. Le sigh.

I want to transfer points from my US Premier Card to BA how do I do this? I've tried calling them and they keep telling me I need to book my ticket through HSBC. Really disappointed they can't answer a simple question.
Cheers
Howie

Go to the HSBC rewards website - which can be accessed via your HSBC account (it's a button below the HSBC credit card area).

Just an fyi - my 15,000 bonus points posted on 12/13/2013. Took 6 weeks to post from the end of the promo (ended Oct 31). Posts as "Fall 2013 Promo Bonus Rewards Points".

There is also a Winter 2013 Promo happening (although I won't hit the spend level since HSBC neglected to send the initial letter telling me about it). Hoping they continue these promos!

are these targeted? i dont see them on the website.

They are targeted. Some posters here have received them, and some have not. They come via direct mail initially and then via an email follow up half way through the promo period.