Was this dinner???? Where was the soup that PPTP insists is there.

Guess your soup was eaten by the FA's???? :D

I was on CO 1692 (EWR-MCO) last night in First.

Not even a cold plate!!!:mad:
Just potato chips!!!

...????

I do not accept this meals at mealtime crap nor the constant downgrading of service.

The airfare is the same regardless of whether the flight is at 5 PM or 8 PM.
It costs what, $5.00 to serve a real meal?

If CO/UA insists on providing minimal service, they are going to lose a lot of high margin frequent flyers.@:-)

1692 has always been a non-meal flight.

Yeah but no ketup or tobasco - a must for me. Plus, my son is a vegetarian so all he ate was yogurt and some fruite.

Tabasco, Cholula, etc., are all < 3 oz., so they're legal carryons. ;)

Forgot, in a rush. But at least I would expect ketchup.

Mine was dinner. No soup

Riiiight. Thanks for qualifying that which you failed to do in the post I was responding to, where you simply and emphatically stated, "The soup IS gone"---no reference to a particular meal.


We have an internal hard copy containing the detailed meal matrix which they haven't posted on our intranet site yet, but once I go in for work I'll take a look and see if I can clear up the soup mystery.

Lunch yesterday LAS-IAH was choice of an entree sized lettuce salad with chicken or a chicken calzone (which I really like), a bowl of tomato soup (a different bowl than previously used, but similar in size), a small bowl of fruit (a notably smaller bowl than before), choice of roll (I selected sourdough), and following lunch service a freshly baked cookie. Prior to lunch being served warmed almonds/cashews were served in a tiny ramekin and a hot towel (wash cloth really) was offered. I consider this to be quite an adequate lunch.

I hope they continue offering a choice of rolls. Its a small matter I suppose, but I don't like the multi-grain rolls with the seeds that get stuck between my teeth. I would like to see the larger bowl of fruit return, but overall I can live with this change.

Transcon service gone too
 

Co-worker just flew LAX-EWR...transcon service was gone.


According to him-same lunch meal as mid-con service with sundae and snack before landing. No more steak. No more menus. GONE!


:td::(

WHAT??? That's a BF flight and should have had 3 entree options! What did the FA's say about that?

There could be a legal issue here since CO markets these flights to HNL as Business First and charges accordingly. Bait and switch tactics come to mind:mad: Having two booked and paid for BF flights, IAH-HNL-IAH ,coming up, i will NOT be a happy camper if BF service is gone when I bought BF service.:td:

Time to start organizing protests - although Larry K was far more receptive to customer feedback, we'll need to at least try.

I can't believe the transcon service was gutted!

Especially since this was one of the strengths CO was bringing to the merger...good, plentiful food in F.

To be clear, the couple of CO premium TC routes are still supposed to be traditional TC service. Not sure why the LAX-EWR noted above was not. Might just be slow adjustment to the new parameters. But LAX/SFO-EWR is not changing.

All of the other TC's however, have gone to long-haul service.

Again, just going from memory, but my memory on this stuff is pretty good. So if you complain to the brass, you might leave out what you think it's supposed to be, rather, state your dissatisfaction with what you actually received. I'll confirm once I get my hands on the printed material containing all the details.

I wish they would just publish the detailed matrix for all to see. It would alleviate false expectations and lots of guessing.