Chris the OP is CO Gold which means they flew as little as 25k last yr under DEQM up to 74k combo of both

I know some say it doesnt make a difference how 1 got to where they did , all that should count is where they are. While others say nope it should matter.

I think its great that theres no DEQM this yr that way come '11 those who actually did the time will hence forth beable to do the crime and yelling

Yes the OP finally said that she/he had a crack in a hard sided Samsonite bag. As I said, not all cracks are covered. If this crack happened on the edge of the frame that it might be due to a manufacture defect but I hate to keep repeating myself but that is why a baggage service agent needs to inspect the damage.

You are right! Thanks for finding this info:


Quoting the OP:
"There was a 5 inch crack on the hard shell. Obviously due to the bag being "tossed" around indiscriminately. Does that count as damage in your books? It doesnt matter if it does or not. It IS Damage." END QUOTE

I didn't know Samsonite still made hard shell luggage? I would think something old would be so brittle it would shatter into 100 pieces if you tried to click it closed.

No need to threaten. I did not come here to be threatened by you. Thank you very much.

Thank you. Obviously some people choose to jump to conclusions without reading all the facts.

It is NOT an old incident and if you read the thread carefully I did outline the nature and extent of the damage.

Brevity would have help us all for an informed response to your concerns.

Although I understand the frustration of the OP, it seems inconsistent that the OP did not notice the damage while at the airport but also claims that there is no way he or she could have talked to a CO employee while at the airport because the baggage office was closed. You can't say that you didn't notice the damage till you were home and at the same time say that you tried to deal with it while at the airport but no one was there. It is unfortunate that you did not notice the damage while you were at the airport, but we all do things we regret and we all have lots of reasons for acting too fast (children, jobs, aging parents, illness, etc.). But it sounds to me that you have transferred that regret on to CO for not having someone around to help you when you arrived although we will never know if that is true or not.

I also find the tone of the comments of the OP to sfogate offensive. Sfogate is just trying to help give information on CO policy and was always polite to the OP. I appreciate the many times that sfogate has posted on this forum with extremely helpful information on how CO works. Whether we like the way it works or not, let's not confuse the messager with the message.

The fact of observing that the baggage office as being closed and my desire to notify someone of a damage (if I had noticed the damage at that time) are/were 2 mutually exclusive events/facts. I also never said anywhere in my statements that I tried to "deal with it" that night itself.
In case you don't know - It just happens that the Baggage Claims desk at EWR is in Terminal C behind Carousel 6 - which is where our bags arrived that night. So it was not hard to observe the Baggage Claims office was closed. That has nothing to do with the fact that I necessarily noticed the damage to my bag that night itself. Hence your assertion above of inconsistency is inaccurate. QED.
I frankly find your jumping to conclusions as offensive.
Sounds like another member of the "CO Lovefest" crew ..LOL...

If you had noticed the damage, then you would have found out if customer service would help you as at least one poster on this thread has mentioned. So you can't say that because you noticed the baggage office was closed meant that no one was there at EWR to help you. This is logical reasoning based on what you have posted, not jumping to conclusions. You seem to have a very short fuse if my using logic is offensive. CO is a company I do business with. If they don't serve me well I'm the first to complain. I don't love them and I don't hate them. I do what I can to get the most out of our business relationship.

I wasnt there but I find this very hard to believe, as people are missing flights for all sorts of reasons and flying on a later flight while their bags still flew on the tkted flight. Which means their bags beat them to EWR (in this case) and is waiting for them at the BO.

If it was closed then no way for anyone to get their bags.I wouldnt expect it to be closed till awhile after the last flights bags have come out.

Could be no one was standing there but may have gone inside when you looked. Ive come into EWR with CO numerous times close to or after Midnight and never saw that the BO was closed down.And a few times I knew that was the case since my bag flew on teh flight I was tkted on and I flew on a later flight

I think you are having trouble comprehending the facts. I already said I did NOT notice the damage when I picked up my bag from the carousel after the flight landed. I noticed it the next day when I was unpacking my bag. However I did observe/notice (call it what you will) that the Baggage service desk was closed - since it was right behind Carousel 6 where I was picking up my bag. It was anecdotal.
You in your mind are jumping to the conclusion that BECAUSE I noticed a damage to the bag that night, I went looking to see if the Baggage service desk was open. NOT. Hope that helps.

It does not matter what you find hard or easy to believe. It does not matter what your personal experience is/was.
What matters is what I happened to witness as I was picking up my bag anecdotally at Carousel 6. The Baggage desk WAS closed.

Unless you are calling me a LIAR - in which case there is no point in carrying on this conversation with you.

No I understand you perfectly. Right, you didn't notice the damage till you got home. Although you did notice that the baggage office seemed closed, we don't know what would have happened if you had noticed the damage while at the airport and had tried to contact CO personnel. Given that CO personnel are at EWR 24 hours, they might have helped you as several posters have suggested. We don't know what would have happened IF you had noticed the damage. You are jumping to the conclusion that you would have received no help. I am using logic to suggest that you are jumping to a conclusion that is unwarranted.