Originally Posted by
rlbmorton
If you had noticed the damage, then you would have found out if customer service would help you as at least one poster on this thread has mentioned. So you can't say that because you noticed the baggage office was closed meant that no one was there at EWR to help you. This is logical reasoning based on what you have posted, not jumping to conclusions. You seem to have a very short fuse if my using logic is offensive. CO is a company I do business with. If they don't serve me well I'm the first to complain. I don't love them and I don't hate them. I do what I can to get the most out of our business relationship.
I think you are having trouble comprehending the facts. I already said I did NOT notice the damage when I picked up my bag from the carousel after the flight landed. I noticed it the next day when I was unpacking my bag. However I did observe/notice (call it what you will) that the Baggage service desk was closed - since it was right behind Carousel 6 where I was picking up my bag. It was anecdotal.
You in your mind are jumping to the conclusion that BECAUSE I noticed a damage to the bag that night, I went looking to see if the Baggage service desk was open. NOT. Hope that helps.