May 22, 2013, 8:47 pm
Last edit by: aeneas3
- Retention offers, generally speaking, are offers made by a card issuer when they believe you might close your card account.
Often this means you have to actually say specifically you "want to cancel the card because..." before they can offer you something. Being vague saying things like "I'm not sure I want this card", or "are there any offers for me to keep this card?" don't meet their threshold to make an offer until you use the "c" word in a declarative fashion.
- Offers may include cash, points, or a combination of both and are frequently linked to required spending on the card.
- You can contact Citibank's Retention Department directly at 800-444-2568, and avoid the front line customer service reps.
- For additional tips on interacting with retention representatives, see this blog post by someone who claims to have worked for Citi's retention department.
Current offers (update with your current offer under the respective card, date of offer, how long you had the card and yearly spend)
Thank you preferred
Thank you premier
Called Sep 7 complaining about benefit cut
Card #1 (15 years, $2K spent) - no offers, she saw offer taken in February
Card #2 (2 years, $0 spent) 5000 TYPs for $1K spend in 3 month
or $125 for $4.5 spend in 3 month
11/20/13: $125 credit for annual fee. Extra 500 points each month I spend $500 for 16 months. 2 year old card. Spend $5000 per year.
AA platinum
8/22/13: $95 credit + 500 miles each month with $500+ in purchases for 16 months - (Opened 12/2012, min spend)
9/16/13: $95 credit after 5 eligible purchases in the next 6 months (Opened 2 Years, no spend in last 11 months)
9/16/13: $95 credit after 5 eligible purchases in the next 3 months (Opened 2 Years, ~$2000 spend in last year)
10/15/13: $95 statement credit and 1000 miles bonus for 1K spending for the next 16 months - (Open 2/13, 25K spend so far)
10/17/13: $95 statement credit and 500 miles bonus for $500 spend for the next 16 months - (Open 9/12, no usage after meeting bonus spend except for recent purchase for the 2K bonus from AA mall)
10/20/13: $95 statement credit and 1,000 miles bonus for $1,000 spend for the next 16 months - (Open 2/13, $3,000 spend so far)
10/23/13 $95 statement credit and 750 miles bonus for $750 spend for next 15 cycles. (Open 3/2013, $3,000 spend so far)
11/23/13 $95 statement credit and 1,000 miles bonus for $1,000 spend for the next 16 months (opened 11/'12 and $55K spend)
12/10/13 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 11/12 and only $5K CVS + $100 AA spend for bonus)
01/06/14 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 01/13 just made the purchases to meet the min spend)
AA gold
8/22/13: $50 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 2/2013, min spend)
AA Amex
12/10/13: $95 credit + 1k bonus miles each month with $1K+ in purchases for 16 months (Opened 11/2012, approx. $1,000 per month spent over 12 months)
11/21/13: $95 credit + 1k bonus miles each month with $1K+ in purchases for 16 months (Opened 11/2012, only minimum spend)
8/22/13: $95 credit + 1k miles each month with $1K+ in purchases for 16 months (Opened 8/2012, only minimum spend)
8/22/13: $95 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 12/2012, min spend)
9/16/13: $95 credit after 5 eligible purchases in the next 3 months (Opened 2 Years, ~$800 spend in last year)
10/12/13: $95 credit after 5 eligible purchases in the next 3 months (Opened <2 Year, $1200 / mo spend in last year). Can double dip with previous retention offer of 1000 bonus AA miles with $1000 monthly spend for 16 months
12/17/13: $95 credit + 1k miles each month with $1k+ in purchases for 16 months (opened 11/12, ~$8k spend on opening, minimal recent usage)
01/07/14 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 01/13 just made the purchases to meet the min spend)
AA executive
10/6/13 $50 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 10/2011, $60k spend)
10/6/13 2500 miles each month with $750+ in purchases for 3 months - (Opened 10/2011, $60k spend)
1/3/14 $50 credit and 750 miles with $750 purchase each month for 16 months (opened 1/13 with 40k spend)
3/22/14 $100 credit and 5,000 miles with $1,500 in purchases each month for 3 months. Opened the card 2/1/14
AA business
1/3/2013: Spend $5000 in 6 months, earn 10,000 miles
7/24/14 - 1 day after AF hit - $95 credit + 1000 miles if $1000 spent per statement for 16 months - 4k spend
Hilton reserve
9/16/13: 750 HHonors Points each month with $750+ in purchases for 16 months
Hilton signature
Often this means you have to actually say specifically you "want to cancel the card because..." before they can offer you something. Being vague saying things like "I'm not sure I want this card", or "are there any offers for me to keep this card?" don't meet their threshold to make an offer until you use the "c" word in a declarative fashion.
- Offers may include cash, points, or a combination of both and are frequently linked to required spending on the card.
- You can contact Citibank's Retention Department directly at 800-444-2568, and avoid the front line customer service reps.
- For additional tips on interacting with retention representatives, see this blog post by someone who claims to have worked for Citi's retention department.
Current offers (update with your current offer under the respective card, date of offer, how long you had the card and yearly spend)
Thank you preferred
Thank you premier
Called Sep 7 complaining about benefit cut
Card #1 (15 years, $2K spent) - no offers, she saw offer taken in February
Card #2 (2 years, $0 spent) 5000 TYPs for $1K spend in 3 month
or $125 for $4.5 spend in 3 month
11/20/13: $125 credit for annual fee. Extra 500 points each month I spend $500 for 16 months. 2 year old card. Spend $5000 per year.
AA platinum
8/22/13: $95 credit + 500 miles each month with $500+ in purchases for 16 months - (Opened 12/2012, min spend)
9/16/13: $95 credit after 5 eligible purchases in the next 6 months (Opened 2 Years, no spend in last 11 months)
9/16/13: $95 credit after 5 eligible purchases in the next 3 months (Opened 2 Years, ~$2000 spend in last year)
10/15/13: $95 statement credit and 1000 miles bonus for 1K spending for the next 16 months - (Open 2/13, 25K spend so far)
10/17/13: $95 statement credit and 500 miles bonus for $500 spend for the next 16 months - (Open 9/12, no usage after meeting bonus spend except for recent purchase for the 2K bonus from AA mall)
10/20/13: $95 statement credit and 1,000 miles bonus for $1,000 spend for the next 16 months - (Open 2/13, $3,000 spend so far)
10/23/13 $95 statement credit and 750 miles bonus for $750 spend for next 15 cycles. (Open 3/2013, $3,000 spend so far)
11/23/13 $95 statement credit and 1,000 miles bonus for $1,000 spend for the next 16 months (opened 11/'12 and $55K spend)
12/10/13 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 11/12 and only $5K CVS + $100 AA spend for bonus)
01/06/14 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 01/13 just made the purchases to meet the min spend)
AA gold
8/22/13: $50 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 2/2013, min spend)
AA Amex
12/10/13: $95 credit + 1k bonus miles each month with $1K+ in purchases for 16 months (Opened 11/2012, approx. $1,000 per month spent over 12 months)
11/21/13: $95 credit + 1k bonus miles each month with $1K+ in purchases for 16 months (Opened 11/2012, only minimum spend)
8/22/13: $95 credit + 1k miles each month with $1K+ in purchases for 16 months (Opened 8/2012, only minimum spend)
8/22/13: $95 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 12/2012, min spend)
9/16/13: $95 credit after 5 eligible purchases in the next 3 months (Opened 2 Years, ~$800 spend in last year)
10/12/13: $95 credit after 5 eligible purchases in the next 3 months (Opened <2 Year, $1200 / mo spend in last year). Can double dip with previous retention offer of 1000 bonus AA miles with $1000 monthly spend for 16 months
12/17/13: $95 credit + 1k miles each month with $1k+ in purchases for 16 months (opened 11/12, ~$8k spend on opening, minimal recent usage)
01/07/14 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 01/13 just made the purchases to meet the min spend)
AA executive
10/6/13 $50 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 10/2011, $60k spend)
10/6/13 2500 miles each month with $750+ in purchases for 3 months - (Opened 10/2011, $60k spend)
1/3/14 $50 credit and 750 miles with $750 purchase each month for 16 months (opened 1/13 with 40k spend)
3/22/14 $100 credit and 5,000 miles with $1,500 in purchases each month for 3 months. Opened the card 2/1/14
AA business
1/3/2013: Spend $5000 in 6 months, earn 10,000 miles
7/24/14 - 1 day after AF hit - $95 credit + 1000 miles if $1000 spent per statement for 16 months - 4k spend
Hilton reserve
9/16/13: 750 HHonors Points each month with $750+ in purchases for 16 months
Hilton signature
Citi retention offer reports [2009-2013]
Nov 15, 2012, 3:05 pm
#1546
Moderator: Chase Ultimate Rewards
Join Date: Apr 2005
Location: SFO
Programs: UA 2P, MR LT Plat, IHG Plat, BW Dia, HH Au, Avis PC
Posts: 5,470
Nov 17, 2012, 4:28 pm
#1547
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,939
There is no AA Platinum credit card, or AA Gold credit card that you can apply for. Depending on whether you apply for a Visa or MC or Amex, the card you get might be at a "platinum" or "gold" level (credit limit category and such), but you don't apply for one of those. (And in some cases the "platinum" is renamed "siganture".)
Separately, there is of course a non-credit AA Platinum elite status card, but that's not what we mean by "card" in this discussion (which is about retention offers, which has nothing to do with status levels).
Separately, there is of course a non-credit AA Platinum elite status card, but that's not what we mean by "card" in this discussion (which is about retention offers, which has nothing to do with status levels).
Nov 17, 2012, 4:34 pm
#1548
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,939
sdsearch: Thank you for the info. I think I'm past the 2 year makrk for the Citi AA card but I'll double check. I'll probably apply for that and one HHonors card as well. I'll do some research before I make a final decision.
My AA card is Citi Platinum Select AAdvantage Visa Signature.
My AA card is Citi Platinum Select AAdvantage Visa Signature.
I would recommend applying for two AAs: One Amex and one Visa. It doesn't mater that you already have a Visa, you can still apply for another Visa. Applying for two AA at a time is the only way to get two AA bonuses in less than two years. If you apply for an AA and an HHonors at the same time, you can only get one AA bonus, and then have to wait 2 years again to get a second AA bonus. But if you apply for 2 AA (using the "two browser type trick", for example) at the same time, you will likely get both bonuses (if you can fullfill the minimum spend requiprement for both bonuses, that is). And then, in few months, you can apply for the 2 HHonors cards at the same time (and get both of those bonuses).
You thus get more bonuses total by applying 2 of the same type of card at the same time than by mixing two completely different Citi cards.
Nov 17, 2012, 6:02 pm
#1549
Join Date: Dec 2009
Location: ROC
Programs: Anything CC gives me
Posts: 1,118
There is no AA Platinum credit card, or AA Gold credit card that you can apply for. Depending on whether you apply for a Visa or MC or Amex, the card you get might be at a "platinum" or "gold" level (credit limit category and such), but you don't apply for one of those. (And in some cases the "platinum" is renamed "siganture".)
Separately, there is of course a non-credit AA Platinum elite status card, but that's not what we mean by "card" in this discussion (which is about retention offers, which has nothing to do with status levels).
Separately, there is of course a non-credit AA Platinum elite status card, but that's not what we mean by "card" in this discussion (which is about retention offers, which has nothing to do with status levels).
Product page
Application link
Annual fee is $50 for "Gold". Unless my eyes are playing tricks on me, there is a "Apply Now" button.
Last edited by booyaa; Nov 17, 2012 at 6:07 pm
Nov 18, 2012, 9:14 am
#1550
Join Date: Nov 2010
Location: Traveling some where hopefully
Programs: AS, AA Gold, and Hilton
Posts: 1,954
TY Premier - $125 annual fee. Retention dept offered $75 credit with a $1000 spend over 3 months. Or waiving the annual fee for $4500 spent in 3 months. They suggested Citibank Forward or a different Thankyou card.
My account has flight points added after I make merchant purchases, so I don't want to lose it. I asked for some extra points, and she said she was limited today to the offers she described. "Today" possibly means they'll beef up their offer tomorrow?
I'll edit as this story continues.
My account has flight points added after I make merchant purchases, so I don't want to lose it. I asked for some extra points, and she said she was limited today to the offers she described. "Today" possibly means they'll beef up their offer tomorrow?
I'll edit as this story continues.
Nov 18, 2012, 1:46 pm
#1552
Join Date: Nov 2010
Location: Traveling some where hopefully
Programs: AS, AA Gold, and Hilton
Posts: 1,954
Update 9/21 thanks again wife got the same offer and we'll use it for travel so it will pay for the annual fee. ^
Last edited by jjmiller69; Nov 21, 2012 at 8:41 pm
Nov 19, 2012, 9:57 am
#1553
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,939
https://creditcards.citi.com/credit-...-credit-cards/
Product page
Application link
Annual fee is $50 for "Gold". Unless my eyes are playing tricks on me, there is a "Apply Now" button.
Product page
Application link
Annual fee is $50 for "Gold". Unless my eyes are playing tricks on me, there is a "Apply Now" button.
The problem was that one perosn posted they had a "Platinum" card (with no other infomration), and that's not sifficient information, since that's not the name of the card, just the level.
(There is a general problem in this thread in that while the thread is about "cit" "all cards", each retention report is obviously about a particular Citi card, but people aren't being careful to specify which exact cart they called about. This "Platinum" post that started all this is just one example of this.)
Meanwhile, there is another bank (Amex) that does put out card that is officially named "Platinum".
It would be great IMHO if this thread could adopt a standard format (along the lines of the Marriott forum's report LNF successes thread), something like:
I have had my Citi <partner> <level> <network> card for <x time>, and my annual fee <hit / will hit when>. I called <which number> <what day of the week and time of day> and asked <this quesiton> and was offered <these offers>. I <took / did not take> <which offer>.
Nov 19, 2012, 10:51 am
#1554
Join Date: Dec 2009
Location: ROC
Programs: Anything CC gives me
Posts: 1,118
Nov 19, 2012, 12:16 pm
#1555
Join Date: Jan 2005
Posts: 1,458
Thanks for the info, though I messed it up
Done with the highjacking of this thread.
Nov 19, 2012, 9:50 pm
#1556
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,800
To this day for those of us who do not have Citi bank account(s), the HHonor cards must have its own user id, cannot be added to the existing userid of other citi cards such as AA and TYP.
Now back to the normal program.
Nov 19, 2012, 9:54 pm
#1557
Join Date: Aug 2009
Location: RDU
Programs: A few
Posts: 5,499
It would be great IMHO if this thread could adopt a standard format (along the lines of the Marriott forum's report LNF successes thread), something like:
I have had my Citi <partner> <level> <network> card for <x time>, and my annual fee <hit / will hit when>. I called <which number> <what day of the week and time of day> and asked <this quesiton> and was offered <these offers>. I <took / did not take> <which offer>.
Nov 20, 2012, 11:03 am
#1558
Join Date: Sep 2011
Programs: HHonors Gold, Hyatt Platinum, IHG Platinum, Accor Platinum, Marriott Silver
Posts: 42
Also called in about Citi ThankYou Premier card, which has a hefty $125 annual fee coming up. They offered either a $125 statement credit for spending $4500 in 3 months, or a $75 statement credit for spending $1000 in 3 months. I like this card since it makes my TY points more valuable (25%-33%) on flight redemption, plus you earn miles on these flights (compared to zero miles for other award flight redemption).
But the annual fee is quite high. Told the rep I'd think about it and call back - she said that the promotion might change at any time.
But the annual fee is quite high. Told the rep I'd think about it and call back - she said that the promotion might change at any time.
Nov 20, 2012, 4:02 pm
#1559
Join Date: Dec 2011
Posts: 207
Ill use your new format...
I have had my Citi AA Visa signature card for 11 months, and my annual fee will hit december. I called number on back of card on tuesday afternoon and asked "annual fee coming due, thinking about closing account" and was offered $85 statement credit (no spending requirement) + 750 bonus miles each month I spend over $750 for 16 months. I took it.
I have had my Citi AA Visa signature card for 11 months, and my annual fee will hit december. I called number on back of card on tuesday afternoon and asked "annual fee coming due, thinking about closing account" and was offered $85 statement credit (no spending requirement) + 750 bonus miles each month I spend over $750 for 16 months. I took it.
Nov 21, 2012, 8:35 pm
#1560
Join Date: Nov 2010
Location: Traveling some where hopefully
Programs: AS, AA Gold, and Hilton
Posts: 1,954
Also called in about Citi ThankYou Premier card, which has a hefty $125 annual fee coming up. They offered either a $125 statement credit for spending $4500 in 3 months, or a $75 statement credit for spending $1000 in 3 months. I like this card since it makes my TY points more valuable (25%-33%) on flight redemption, plus you earn miles on these flights (compared to zero miles for other award flight redemption).
But the annual fee is quite high. Told the rep I'd think about it and call back - she said that the promotion might change at any time.
But the annual fee is quite high. Told the rep I'd think about it and call back - she said that the promotion might change at any time.