May 22, 2013, 8:47 pm
Last edit by: aeneas3
- Retention offers, generally speaking, are offers made by a card issuer when they believe you might close your card account.
Often this means you have to actually say specifically you "want to cancel the card because..." before they can offer you something. Being vague saying things like "I'm not sure I want this card", or "are there any offers for me to keep this card?" don't meet their threshold to make an offer until you use the "c" word in a declarative fashion.
- Offers may include cash, points, or a combination of both and are frequently linked to required spending on the card.
- You can contact Citibank's Retention Department directly at 800-444-2568, and avoid the front line customer service reps.
- For additional tips on interacting with retention representatives, see this blog post by someone who claims to have worked for Citi's retention department.
Current offers (update with your current offer under the respective card, date of offer, how long you had the card and yearly spend)
Thank you preferred
Thank you premier
Called Sep 7 complaining about benefit cut
Card #1 (15 years, $2K spent) - no offers, she saw offer taken in February
Card #2 (2 years, $0 spent) 5000 TYPs for $1K spend in 3 month
or $125 for $4.5 spend in 3 month
11/20/13: $125 credit for annual fee. Extra 500 points each month I spend $500 for 16 months. 2 year old card. Spend $5000 per year.
AA platinum
8/22/13: $95 credit + 500 miles each month with $500+ in purchases for 16 months - (Opened 12/2012, min spend)
9/16/13: $95 credit after 5 eligible purchases in the next 6 months (Opened 2 Years, no spend in last 11 months)
9/16/13: $95 credit after 5 eligible purchases in the next 3 months (Opened 2 Years, ~$2000 spend in last year)
10/15/13: $95 statement credit and 1000 miles bonus for 1K spending for the next 16 months - (Open 2/13, 25K spend so far)
10/17/13: $95 statement credit and 500 miles bonus for $500 spend for the next 16 months - (Open 9/12, no usage after meeting bonus spend except for recent purchase for the 2K bonus from AA mall)
10/20/13: $95 statement credit and 1,000 miles bonus for $1,000 spend for the next 16 months - (Open 2/13, $3,000 spend so far)
10/23/13 $95 statement credit and 750 miles bonus for $750 spend for next 15 cycles. (Open 3/2013, $3,000 spend so far)
11/23/13 $95 statement credit and 1,000 miles bonus for $1,000 spend for the next 16 months (opened 11/'12 and $55K spend)
12/10/13 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 11/12 and only $5K CVS + $100 AA spend for bonus)
01/06/14 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 01/13 just made the purchases to meet the min spend)
AA gold
8/22/13: $50 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 2/2013, min spend)
AA Amex
12/10/13: $95 credit + 1k bonus miles each month with $1K+ in purchases for 16 months (Opened 11/2012, approx. $1,000 per month spent over 12 months)
11/21/13: $95 credit + 1k bonus miles each month with $1K+ in purchases for 16 months (Opened 11/2012, only minimum spend)
8/22/13: $95 credit + 1k miles each month with $1K+ in purchases for 16 months (Opened 8/2012, only minimum spend)
8/22/13: $95 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 12/2012, min spend)
9/16/13: $95 credit after 5 eligible purchases in the next 3 months (Opened 2 Years, ~$800 spend in last year)
10/12/13: $95 credit after 5 eligible purchases in the next 3 months (Opened <2 Year, $1200 / mo spend in last year). Can double dip with previous retention offer of 1000 bonus AA miles with $1000 monthly spend for 16 months
12/17/13: $95 credit + 1k miles each month with $1k+ in purchases for 16 months (opened 11/12, ~$8k spend on opening, minimal recent usage)
01/07/14 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 01/13 just made the purchases to meet the min spend)
AA executive
10/6/13 $50 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 10/2011, $60k spend)
10/6/13 2500 miles each month with $750+ in purchases for 3 months - (Opened 10/2011, $60k spend)
1/3/14 $50 credit and 750 miles with $750 purchase each month for 16 months (opened 1/13 with 40k spend)
3/22/14 $100 credit and 5,000 miles with $1,500 in purchases each month for 3 months. Opened the card 2/1/14
AA business
1/3/2013: Spend $5000 in 6 months, earn 10,000 miles
7/24/14 - 1 day after AF hit - $95 credit + 1000 miles if $1000 spent per statement for 16 months - 4k spend
Hilton reserve
9/16/13: 750 HHonors Points each month with $750+ in purchases for 16 months
Hilton signature
Often this means you have to actually say specifically you "want to cancel the card because..." before they can offer you something. Being vague saying things like "I'm not sure I want this card", or "are there any offers for me to keep this card?" don't meet their threshold to make an offer until you use the "c" word in a declarative fashion.
- Offers may include cash, points, or a combination of both and are frequently linked to required spending on the card.
- You can contact Citibank's Retention Department directly at 800-444-2568, and avoid the front line customer service reps.
- For additional tips on interacting with retention representatives, see this blog post by someone who claims to have worked for Citi's retention department.
Current offers (update with your current offer under the respective card, date of offer, how long you had the card and yearly spend)
Thank you preferred
Thank you premier
Called Sep 7 complaining about benefit cut
Card #1 (15 years, $2K spent) - no offers, she saw offer taken in February
Card #2 (2 years, $0 spent) 5000 TYPs for $1K spend in 3 month
or $125 for $4.5 spend in 3 month
11/20/13: $125 credit for annual fee. Extra 500 points each month I spend $500 for 16 months. 2 year old card. Spend $5000 per year.
AA platinum
8/22/13: $95 credit + 500 miles each month with $500+ in purchases for 16 months - (Opened 12/2012, min spend)
9/16/13: $95 credit after 5 eligible purchases in the next 6 months (Opened 2 Years, no spend in last 11 months)
9/16/13: $95 credit after 5 eligible purchases in the next 3 months (Opened 2 Years, ~$2000 spend in last year)
10/15/13: $95 statement credit and 1000 miles bonus for 1K spending for the next 16 months - (Open 2/13, 25K spend so far)
10/17/13: $95 statement credit and 500 miles bonus for $500 spend for the next 16 months - (Open 9/12, no usage after meeting bonus spend except for recent purchase for the 2K bonus from AA mall)
10/20/13: $95 statement credit and 1,000 miles bonus for $1,000 spend for the next 16 months - (Open 2/13, $3,000 spend so far)
10/23/13 $95 statement credit and 750 miles bonus for $750 spend for next 15 cycles. (Open 3/2013, $3,000 spend so far)
11/23/13 $95 statement credit and 1,000 miles bonus for $1,000 spend for the next 16 months (opened 11/'12 and $55K spend)
12/10/13 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 11/12 and only $5K CVS + $100 AA spend for bonus)
01/06/14 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 01/13 just made the purchases to meet the min spend)
AA gold
8/22/13: $50 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 2/2013, min spend)
AA Amex
12/10/13: $95 credit + 1k bonus miles each month with $1K+ in purchases for 16 months (Opened 11/2012, approx. $1,000 per month spent over 12 months)
11/21/13: $95 credit + 1k bonus miles each month with $1K+ in purchases for 16 months (Opened 11/2012, only minimum spend)
8/22/13: $95 credit + 1k miles each month with $1K+ in purchases for 16 months (Opened 8/2012, only minimum spend)
8/22/13: $95 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 12/2012, min spend)
9/16/13: $95 credit after 5 eligible purchases in the next 3 months (Opened 2 Years, ~$800 spend in last year)
10/12/13: $95 credit after 5 eligible purchases in the next 3 months (Opened <2 Year, $1200 / mo spend in last year). Can double dip with previous retention offer of 1000 bonus AA miles with $1000 monthly spend for 16 months
12/17/13: $95 credit + 1k miles each month with $1k+ in purchases for 16 months (opened 11/12, ~$8k spend on opening, minimal recent usage)
01/07/14 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 01/13 just made the purchases to meet the min spend)
AA executive
10/6/13 $50 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 10/2011, $60k spend)
10/6/13 2500 miles each month with $750+ in purchases for 3 months - (Opened 10/2011, $60k spend)
1/3/14 $50 credit and 750 miles with $750 purchase each month for 16 months (opened 1/13 with 40k spend)
3/22/14 $100 credit and 5,000 miles with $1,500 in purchases each month for 3 months. Opened the card 2/1/14
AA business
1/3/2013: Spend $5000 in 6 months, earn 10,000 miles
7/24/14 - 1 day after AF hit - $95 credit + 1000 miles if $1000 spent per statement for 16 months - 4k spend
Hilton reserve
9/16/13: 750 HHonors Points each month with $750+ in purchases for 16 months
Hilton signature
Citi retention offer reports [2009-2013]
Dec 3, 2012, 10:35 am
#1576
Join Date: Dec 2012
Posts: 1
Citi TYP Premier
Citi TYP Premier - Called to cancel. Was offered two options
1) 10K bonus for 3K spend in 6 months
2) 2x points for next 3 months
Asked for both the options ;-), but it was a no-go. So, took the first one
1) 10K bonus for 3K spend in 6 months
2) 2x points for next 3 months
Asked for both the options ;-), but it was a no-go. So, took the first one
Dec 3, 2012, 9:56 pm
#1577
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Programs: Landry's President's Club, Marriott Silver, Awesomeness EXPLT
Posts: 20,420
Just was given $75 credit after $1k spend in 3 months for a TYP.
Dec 5, 2012, 1:43 pm
#1578
Join Date: Dec 2011
Posts: 18
Need help with retention offer
I have Citi AAdvantage American Express and Citi AAdvantage Visa Signature which I got by using two browser technique. The annual fee is due on both so I called Citi. I got fee waived on Visa as a credit to the statement but for AmEx the CSR only offered 3000 miles with $500 purchase in three month. Should I accept the deal on AmEx or call again. He also mentioned downgrading to bronze card without annual fee. Please let me know what should I do. Thanks
Dec 5, 2012, 3:52 pm
#1579
Join Date: Apr 2012
Posts: 49
Citi AMEX Advantage offer
My husband received the same offer 3000 miles for $500 spend in 3 months. First, though, the initial rep tried to convince him that a balance transfer was the only offer. After he declined the balance transfer, he was transferred to retention and got the real offer.
Dec 5, 2012, 6:47 pm
#1580
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,934
I have Citi AAdvantage American Express and Citi AAdvantage Visa Signature which I got by using two browser technique. The annual fee is due on both so I called Citi. I got fee waived on Visa as a credit to the statement but for AmEx the CSR only offered 3000 miles with $500 purchase in three month. Should I accept the deal on AmEx or call again. He also mentioned downgrading to bronze card without annual fee. Please let me know what should I do. Thanks
Dec 5, 2012, 7:26 pm
#1581
Join Date: Jan 2010
Programs: AA BA CO DL UA US
Posts: 815
Also called in about Citi ThankYou Premier card, which has a hefty $125 annual fee coming up. They offered either a $125 statement credit for spending $4500 in 3 months, or a $75 statement credit for spending $1000 in 3 months. I like this card since it makes my TY points more valuable (25%-33%) on flight redemption, plus you earn miles on these flights (compared to zero miles for other award flight redemption).
But the annual fee is quite high. Told the rep I'd think about it and call back - she said that the promotion might change at any time.
But the annual fee is quite high. Told the rep I'd think about it and call back - she said that the promotion might change at any time.
Dec 5, 2012, 8:37 pm
#1582
Formerly known as cagalindo
Join Date: Sep 2010
Location: MCO TPA
Programs: Citi AA/HH/TYP Amex SPG/HH & Chase SP/PC
Posts: 1,335
just do it and buy VR if you need help meeting spend... no reason to waste time 'thinking' about it... imo
Dec 5, 2012, 8:53 pm
#1583
Join Date: Nov 2010
Location: Traveling some where hopefully
Programs: AS, AA Gold, and Hilton
Posts: 1,954
Dec 6, 2012, 9:03 am
#1585
Join Date: Nov 2010
Location: Traveling some where hopefully
Programs: AS, AA Gold, and Hilton
Posts: 1,954
Dec 6, 2012, 5:59 pm
#1586
Join Date: Sep 2007
Location: Chicago
Programs: AA, BA, CX, DL, EK, F9, GA, HA, IB, JL, KE, LH, MH, NH, OS, PG, QR, RJ, SA, TG, UA, VN, WN, ZH
Posts: 927
My retention offer
This is for citi AA Business card.
Called the number all on the back, told rep I'm thinking of cancelling the card because there aren't many business transactions right now. Got transferred to a specialist, he asked the same thing and I repeat the same reason why I want to cancel. This was the offer and I took it:
1. $75 statement credit (after 1-2 billing cycles)
2. 750 bonus miles per billing cycle if spend at least $750 per cycle for 16 cycles.
Called the number all on the back, told rep I'm thinking of cancelling the card because there aren't many business transactions right now. Got transferred to a specialist, he asked the same thing and I repeat the same reason why I want to cancel. This was the offer and I took it:
1. $75 statement credit (after 1-2 billing cycles)
2. 750 bonus miles per billing cycle if spend at least $750 per cycle for 16 cycles.
Dec 7, 2012, 9:37 am
#1587
Join Date: Aug 2011
Programs: AA, UAL
Posts: 545
This is for citi AA Business card.
Called the number all on the back, told rep I'm thinking of cancelling the card because there aren't many business transactions right now. Got transferred to a specialist, he asked the same thing and I repeat the same reason why I want to cancel. This was the offer and I took it:
1. $75 statement credit (after 1-2 billing cycles)
2. 750 bonus miles per billing cycle if spend at least $750 per cycle for 16 cycles.
Called the number all on the back, told rep I'm thinking of cancelling the card because there aren't many business transactions right now. Got transferred to a specialist, he asked the same thing and I repeat the same reason why I want to cancel. This was the offer and I took it:
1. $75 statement credit (after 1-2 billing cycles)
2. 750 bonus miles per billing cycle if spend at least $750 per cycle for 16 cycles.
Cheers!
Dec 7, 2012, 10:49 am
#1588
Used to be garyjr316
Join Date: Feb 2011
Location: LAX or SBA
Programs: AAdvantage, MileagePlus, Gold Passport, Hilton HHonors, Marriott
Posts: 800
Had my wife call regarding her upcoming annual fee. Was told that they would give her the $85 statement credit and the rep also said we should call back because they could probably also offer her bonus points for hitting monthly spends.
**We haven't paid a Citibank annual fee in over 4 years in our household** Love it!
**We haven't paid a Citibank annual fee in over 4 years in our household** Love it!
Dec 7, 2012, 4:27 pm
#1589
Join Date: May 2008
Posts: 118
Received the offer of a statement credit to offset the annual fee after 5 purchases within 3 months for both the AA Visa and AA Amex personal cards.
Dec 7, 2012, 5:10 pm
#1590
Join Date: Mar 2007
Location: sf bay area
Programs: UA 1K
Posts: 435
Got this offer today on my AA Amex too. They also offered me a second option of switching my card to a no-fee card that gave 1 mile for every $2 spent. I declined both since I have an AA Visa. They transferred my Amex credit limit to the Visa, effectively doubling it.