Jun 8, 2015, 11:36 am
Last edit by: swag
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
FAQ
Will I be able to earn points on rooms booked via the Concierge?
Yes
What rates can the Concierge book?
Any rate you can book online at the hotel website should be bookable by the Concierge.
Are taxes included in the 4th night refund?
Currently yes. For reservations made on or after July 23, 2017, this will change and taxes will not be included.
How to book.
By phone: 1-561-922-0158 (concierge direct), or call the toll free number on the back of your card.
By email: Send to [email protected].
Include:
Terms & Conditions: https://www.citi.com/credit-cards/additional-info/citi.action?ID=AdditionalInfo-CitiPrestige
Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
FAQ
Will I be able to earn points on rooms booked via the Concierge?
Yes
What rates can the Concierge book?
Any rate you can book online at the hotel website should be bookable by the Concierge.
Are taxes included in the 4th night refund?
Currently yes. For reservations made on or after July 23, 2017, this will change and taxes will not be included.
How to book.
By phone: 1-561-922-0158 (concierge direct), or call the toll free number on the back of your card.
By email: Send to [email protected].
Include:
- Your name & email
- Last 4 digits of your card number
- Hotel name (plus address or link if it may be confused with a similar named property)
- Stay dates
- Number of guests in the room
- Any rate type requests (AAA, AARP, etc)
- Your hotel chain loyalty number, if applicable
Terms & Conditions: https://www.citi.com/credit-cards/additional-info/citi.action?ID=AdditionalInfo-CitiPrestige
Anybody used the Citi Prestige 4th night free hotel benefit? (Dec 2014 - Jul 22,2017)
Jun 26, 2015, 3:14 pm
#331
Join Date: Jun 2014
Location: FL
Programs: AA EXP, Hyatt Diamond, SPG Plat, IC Plat Amb, HH Diamond, Marriott Platinum
Posts: 1,299
I was able to book the Grosvenor House in dubai at the same rate that SPG and get 4th night free and World Elite benefits, $100 in spa, Free breakfast, room upgrade, Late check out 4pm.
Also, after booking someone from Citi concierge called me asking to know if I needed any help in my trip to dubai. He was an expert in Dubai and he helped me schedule reservations for restaurants and tourist attractions. It was really nice.
Also, after booking someone from Citi concierge called me asking to know if I needed any help in my trip to dubai. He was an expert in Dubai and he helped me schedule reservations for restaurants and tourist attractions. It was really nice.
Jun 30, 2015, 5:20 pm
#332
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,047
In SPG, it seems that on my pre-paid reservation through Citi Prestige, the email address is someone at Mastercard. That's for an upcoming stay.
On my last SPG stay, I didn't automatically get my folio emailed to me at checkout. I had to ask for it a week later.
So this is making me think that this is the method Citi uses to issue credit. They get the folio emailed, look through it and check it, and then issue the credit. Receipt of the email may be the trigger for them.
Anyone else seen this?
On my last SPG stay, I didn't automatically get my folio emailed to me at checkout. I had to ask for it a week later.
So this is making me think that this is the method Citi uses to issue credit. They get the folio emailed, look through it and check it, and then issue the credit. Receipt of the email may be the trigger for them.
Anyone else seen this?
Jul 1, 2015, 2:17 pm
#333
Join Date: Sep 2012
Posts: 51
I am sorry if this has already been asked and answered, but has anyone had success using the 4th night free benefit at non-major chain luxury properties? I'm especially interested in Aman, Singita, and Banyan Tree properties, but would love to hear about any other similar booking experiences as well. I did some searching the CW Vacations site and none of these hotels came up, but I realize that may not be dispositive.
Jul 1, 2015, 4:12 pm
#336
Join Date: Jan 2015
Location: LHR
Programs: AA
Posts: 773
If you can find it through the website of the travel agency that books for Citi, that should mean it's in their network and thus eligible for the benefit:
http://www.cwtvacations.com/
http://www.cwtvacations.com/
Jul 1, 2015, 4:19 pm
#337
Join Date: Sep 2012
Posts: 51
If you can find it through the website of the travel agency that books for Citi, that should mean it's in their network and thus eligible for the benefit:
http://www.cwtvacations.com/
http://www.cwtvacations.com/
Jul 1, 2015, 5:09 pm
#338
Join Date: Jun 2011
Posts: 794
Why don't you give them a call and tell them exactly what property you want to book?
Jul 1, 2015, 7:08 pm
#339
Join Date: Oct 2014
Location: SEA
Programs: AA EXP; Marriott Titanium
Posts: 51
An agent told me that if the hotel's booking site allows them to put in an IATA number during booking, they can book it.
Looking quickly at the Banyan Tree site, there is a field for an IATA number, so it should work. But as the poster above me said, best bet is to just call and ask.
Looking quickly at the Banyan Tree site, there is a field for an IATA number, so it should work. But as the poster above me said, best bet is to just call and ask.
Jul 2, 2015, 1:04 am
#340
Join Date: Dec 2014
Posts: 177
I am sorry if this has already been asked and answered, but has anyone had success using the 4th night free benefit at non-major chain luxury properties? I'm especially interested in Aman, Singita, and Banyan Tree properties, but would love to hear about any other similar booking experiences as well. I did some searching the CW Vacations site and none of these hotels came up, but I realize that may not be dispositive.
Jul 2, 2015, 1:42 pm
#341
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
Posts: 1,251
In SPG, it seems that on my pre-paid reservation through Citi Prestige, the email address is someone at Mastercard. That's for an upcoming stay.
On my last SPG stay, I didn't automatically get my folio emailed to me at checkout. I had to ask for it a week later.
So this is making me think that this is the method Citi uses to issue credit. They get the folio emailed, look through it and check it, and then issue the credit. Receipt of the email may be the trigger for them.
Anyone else seen this?
On my last SPG stay, I didn't automatically get my folio emailed to me at checkout. I had to ask for it a week later.
So this is making me think that this is the method Citi uses to issue credit. They get the folio emailed, look through it and check it, and then issue the credit. Receipt of the email may be the trigger for them.
Anyone else seen this?
It's a nice benefit but there are some kinks still to be worked out.
Best value to me is for venues that don't make their nicer rooms available on the OTAs that offer some kind of rebate/reward program. The places that force you to book direct if you want the suite or something.
At least now, all our past credits have posted and I'm thinking of using it again.
Jul 6, 2015, 4:24 am
#342
Join Date: Sep 2008
Programs: A3 *G, AA exePlat, AS MVP 75k Gold, JL sapphire, UA silver
Posts: 4,035
can it be used to book all hyatt or spg or ihg?
i tried the cwtvactions on my ipad and it does not respond. there is no way for me to find out. i may dump my amex plat for this card (but i do miss the amex cent lounge...)
i tried the cwtvactions on my ipad and it does not respond. there is no way for me to find out. i may dump my amex plat for this card (but i do miss the amex cent lounge...)
Jul 6, 2015, 7:32 am
#343
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,047
Every Hyatt and SPG I've tried, though, has been in there.
Jul 6, 2015, 8:20 am
#344
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,640
The CWT Vacations site does not include a lot of hotels. But Carlson should be able to book anything that is distributed via GDS. I would think all properties from all the major chains would be bookable.
Jul 6, 2015, 5:18 pm
#345
Join Date: Sep 2008
Programs: A3 *G, AA exePlat, AS MVP 75k Gold, JL sapphire, UA silver
Posts: 4,035