Jun 8, 2015, 11:36 am
Last edit by: swag
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
FAQ
Will I be able to earn points on rooms booked via the Concierge?
Yes
What rates can the Concierge book?
Any rate you can book online at the hotel website should be bookable by the Concierge.
Are taxes included in the 4th night refund?
Currently yes. For reservations made on or after July 23, 2017, this will change and taxes will not be included.
How to book.
By phone: 1-561-922-0158 (concierge direct), or call the toll free number on the back of your card.
By email: Send to [email protected].
Include:
Terms & Conditions: https://www.citi.com/credit-cards/additional-info/citi.action?ID=AdditionalInfo-CitiPrestige
Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
FAQ
Will I be able to earn points on rooms booked via the Concierge?
Yes
What rates can the Concierge book?
Any rate you can book online at the hotel website should be bookable by the Concierge.
Are taxes included in the 4th night refund?
Currently yes. For reservations made on or after July 23, 2017, this will change and taxes will not be included.
How to book.
By phone: 1-561-922-0158 (concierge direct), or call the toll free number on the back of your card.
By email: Send to [email protected].
Include:
- Your name & email
- Last 4 digits of your card number
- Hotel name (plus address or link if it may be confused with a similar named property)
- Stay dates
- Number of guests in the room
- Any rate type requests (AAA, AARP, etc)
- Your hotel chain loyalty number, if applicable
Terms & Conditions: https://www.citi.com/credit-cards/additional-info/citi.action?ID=AdditionalInfo-CitiPrestige
Anybody used the Citi Prestige 4th night free hotel benefit? (Dec 2014 - Jul 22,2017)
Jul 22, 2015, 8:14 am
#391
Join Date: Mar 2004
Location: Baltimore MD
Posts: 3,457
Has anyone used a DSU at Hyatt with Citi prestige? any problems after having Citi book with then applying the DSU and getting the rebate?
Furthermore, I just tried to make a booking for 2016 and was told that they cannot guarantee that the 4th night free benefit will be extended for 2016...
FDW
Furthermore, I just tried to make a booking for 2016 and was told that they cannot guarantee that the 4th night free benefit will be extended for 2016...
FDW
Jul 22, 2015, 8:49 am
#392
Join Date: Jun 2014
Location: FL
Programs: AA EXP, Hyatt Diamond, SPG Plat, IC Plat Amb, HH Diamond, Marriott Platinum
Posts: 1,299
Has anyone used a DSU at Hyatt with Citi prestige? any problems after having Citi book with then applying the DSU and getting the rebate?
Furthermore, I just tried to make a booking for 2016 and was told that they cannot guarantee that the 4th night free benefit will be extended for 2016...
FDW
Furthermore, I just tried to make a booking for 2016 and was told that they cannot guarantee that the 4th night free benefit will be extended for 2016...
FDW
Jul 22, 2015, 9:07 am
#393
Join Date: Mar 2004
Location: Baltimore MD
Posts: 3,457
FDW
Jul 22, 2015, 11:18 am
#394
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,640
I wouldn't count on it even on a prepaid rate unless they credit prior to actual stay.
Jul 23, 2015, 8:02 am
#395
Join Date: May 2015
Posts: 15
However, one thing I noticed was that they seem to credit a foreign currency transaction at the current forex conversion rate. So my credit wasn't exactly 25% of my stay (all 4 nights were the same price) as charged in USD, but was equivalent to the 4th night converted to USD at the current exchange rate.
Jul 26, 2015, 4:45 am
#396
Join Date: Mar 2004
Location: Baltimore MD
Posts: 3,457
Anyone have any luck with booking AARP rates at Hyatt? I'm being told that they are not available....
Thanks
FDW
Thanks
FDW
Jul 26, 2015, 7:28 am
#397
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,640
Jul 27, 2015, 3:59 pm
#398
Join Date: Apr 2011
Programs: UA Gold, AA Gold, Hyatt Plat, SPG Gold, Marriott Plat, Hilton Gold, Hertz Pres Circle, etc etc
Posts: 382
Just wanted to share my experience that today my request to speak directly to the CWT travel agent was denied by the Citi Prestige advisor. They had claimed that they received an email TODAY that CWT is extremely backed up and is requiring that unless your travel is for within the next 3 days, they will need to get back to customers via email with a quote.
I wanted to note that i had success speaking directly to a CWT advisor on two separate occasions within the last two weeks. This must be new. Hopefully it is not permanent.
anyone else have this experience today?
I wanted to note that i had success speaking directly to a CWT advisor on two separate occasions within the last two weeks. This must be new. Hopefully it is not permanent.
anyone else have this experience today?
Jul 27, 2015, 5:33 pm
#399
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,047
Jul 28, 2015, 12:07 am
#400
Join Date: Jul 2015
Posts: 1
My most recent experience is that the CWT advisors are not very detail oriented and/or competent. After two separate requests, the latter to combine both searches, they were unresponsive until I called again.
After the call, I received a combined set of rates for all requested hotels, though they did not have the same availability to when I first requested, which was frustrating and the rates had increased, even more frustrating. More astonishing, is that the advisor had accidentally multiplied one of the rates by 3x, not by 4x, and deducting it after. I pointed that out in my response.
I did, however, finalize and make an exceptional booking. Before this, I compared the rates to AMEX Travel (where I normally book hotels through), and the rates were competitive and cheaper when you factor in the 4th free night.
I'll be completing this trip in the next week, I'll report more, hopefully it is a more positive data point.
After the call, I received a combined set of rates for all requested hotels, though they did not have the same availability to when I first requested, which was frustrating and the rates had increased, even more frustrating. More astonishing, is that the advisor had accidentally multiplied one of the rates by 3x, not by 4x, and deducting it after. I pointed that out in my response.
I did, however, finalize and make an exceptional booking. Before this, I compared the rates to AMEX Travel (where I normally book hotels through), and the rates were competitive and cheaper when you factor in the 4th free night.
I'll be completing this trip in the next week, I'll report more, hopefully it is a more positive data point.
Jul 28, 2015, 10:18 am
#401
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
Posts: 1,251
Both the CWT people and the Citi concierge layer are C+/B- in competence. If it wasn't for the benefit I can't imagine one would ever find that they have value added over a typical OTA.
I thought originally the idea was that Citi would use this benefit to reacquaint their high spending Prestige clientele with the value of booking travel with an old school travel agency - agents who know the difference between various hotels and hubs and all that. And then eventually some bookings would be gathered up on a standalone basis i.e. without the 4th free, if they reached out via marketing or the customers called back with special requests after being suitably impressed with a seamless easy booking process. But we've never had a further contact from them, and nothing they've done suggests they can add value.
Whereas when we've booked specialist foreign ski travel, we have used agencies that focus on that niche, which provided real value add thus earning their commission. Probably unlikely we could have gotten that comm turned into discount if we went direct.
That 4th Night free should be measured in the context of perhaps a 10% hotels.com effective discount, a portal bonus of lets say 3-5%, and the vexation of having to use their process.
I thought originally the idea was that Citi would use this benefit to reacquaint their high spending Prestige clientele with the value of booking travel with an old school travel agency - agents who know the difference between various hotels and hubs and all that. And then eventually some bookings would be gathered up on a standalone basis i.e. without the 4th free, if they reached out via marketing or the customers called back with special requests after being suitably impressed with a seamless easy booking process. But we've never had a further contact from them, and nothing they've done suggests they can add value.
Whereas when we've booked specialist foreign ski travel, we have used agencies that focus on that niche, which provided real value add thus earning their commission. Probably unlikely we could have gotten that comm turned into discount if we went direct.
That 4th Night free should be measured in the context of perhaps a 10% hotels.com effective discount, a portal bonus of lets say 3-5%, and the vexation of having to use their process.
Jul 28, 2015, 1:52 pm
#402
Used to be 'flymanbeast'
Join Date: Jul 2011
Programs: Delta silver/marriot platinum
Posts: 2,795
Anyway book past Jan and get a credit for a prepaid?
Jul 28, 2015, 5:21 pm
#404
Join Date: Oct 2010
Location: BOS
Posts: 814
Where is it documented the 4th night free benefit is only for 2015?
Jul 28, 2015, 6:16 pm
#405
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
I have not checked the printed documentation which came with the card.
This page contains stale terms showing that this is an annual benefit:
This page shows that Citi can change anything at any time:
This page contains stale terms showing that this is an annual benefit:
You will enjoy a complimentary fourth night with no black-out dates, when you book four consecutive nights at any hotel booked by a personal travel advisor designated by MasterCard (the “designated travel advisor” is Carlson Wagonlit Travel). Bookings made through other methods such as, travel agents, websites or directly with a hotel will not qualify. Rate quoted must be equal or lower than best rate available at hotel's website. To receive your complimentary night you must: 1) Make a reservation for a minimum, consecutive four-night stay by contacting the Citi Prestige Concierge, to book directly with a designated travel advisor. 2) Fully pay for your stay with a Citi Prestige Card. Hotel imposed fees and incidental guest charges are the cardmember's responsibility. The value of the complimentary night will be the actual rate on that applicable fourth night of the reservation, even if the rate is different from the rate on other nights. You will be charged the total cost of the stay at checkout and will receive a credit to your credit card statement for the cost of the complimentary night (and the applicable taxes) within two billing periods following the month in which travel was completed. If you book a special pre-paid rate, this may require upfront payment in full at time of booking, you will receive a credit to your credit card statement within two billing periods following the date of purchase. This benefit can only be used by each primary account. All travel must be booked and travel started for this benefit by December 31, 2014. Please see International Complimentary Night Hotels and Resorts Program in the Citi Prestige Card Terms and Conditions.
We have the right to add, modify, or delete any Citi Prestige Card benefit, service, or feature at our discretion, at any time. Citi is not responsible for the products or services offered by other companies.