Mar 4, 2015, 9:42 am
Last edit by: dukerau
Citi ThankYou Rewards Program Information Guide
This wiki is intended to be a comprehensive guide to the most frequently asked questions regarding the ThankYou Rewards program offered by Citi. For ongoing discussions regarding the different ThankYou Credit Cards and their benefits, please refer to the specific product threads listed at the bottom of this wiki. For the complete ThankYou program terms & conditions, see the TYP website.
Program Overview
Citibank and Citicards offers a joint rewards program called ThankYou. Members can earn ThankYou points that can be redeemed for travel, mortgage payments, student loan payments, gift cards, online purchases, statement credits, or cash.
How to Earn
Banking
IMPORTANT CHANGES COMING THE END OF 2014:
Effective Dec 16, 2014
Only CitiGold and 'The Citibank Account' packages will earn TYP, and at a reduced rate at that. In addition credit card, mortgages and line of credit will no longer count for qualifying balances to waive the monthly fee for these checking accounts. See updated earning rates below.
Citi Basic Banking, Citi Student, etc will no longer earn any TY Points, period.
Effective May 1 2015
In addition, starting May 1 2015, Citi At Work customers (through relationships Citi has with your employer) will no longer automatically qualify for 'The Citibank Account' via direct deposit. This means you'll need to have combined average monthly balance of at least $10,000 to waive the monthly fee.
See here
Short version
If direct deposit is available to you, you can earn as little as 7800 points ($78)/year to as much as 19,200 points ($192)/year without paying fees and without any credit card / debit card spend requirements. Add in a top tier Citi credit card and multiply those numbers by 1.25 (Premier) or 1.6/1.33 (Prestige)* on travel benefits. These benefits are per signer, so adding a spouse can double the benefits.
Long version
Open and maintain a Citibank checking account with monthly direct deposit and bill payment. The complete ThankYou earning chart is located here, but below are some overviews:
The Citigold checking account carries a $30/mo service charge unless at least 1 of the following 3 conditions is met:
The Citibank checking account carries a $20/mo service charge unless at least 1 of the following 4 conditions is met:
The Basic Banking checking account carries a $10/mo service charge unless at least 1 of the following 2 conditions is met:
The Student checking account is eligible for the same rewards as the Basic Banking checking, and is completely free for students.
Important: Citi offers what is called "householding." This links multiple deposit accounts together under an umbrella household for the purpose of combining all the balances to meet minimum balance requirements. This is only allowed for people at the same address. However, for a family, this means one member can have $50K, or 4 members can each have $12.5K, and if they're properly household linked, entitles all parties to a Citigold account. This is NOT the case on investments and mortgages, only deposit balances.
FAQs about Earning through Banking
Q: Is there a minimum direct deposit amount to be eligible?
A: No, any amount once per month will work.
Q: Is there a minimum bill payment amount to be eligible?
A: No, any amount once per month will work.
Q: I don't want to set up bill payment; it's inconvenient to change my auto pays. What should I do?
A: Add yourself, a family member, or friend, and set up a recurring automatic monthly payment to them for any amount.
Q: Can I earn these points on multiple accounts?
A: One account is eligible per signer over the age of 18.
Q: Does a Paypal ACH (etc) qualify as a direct deposit?
A: No, only payroll.
Q: Does the direct deposit have to be intended for the account signer?
A: No. Details of the direct deposit are irrelevant.
Q: Can my spouse and I each have an account and earn points?
A: Yes, and you can merge TY accounts if you're married (this action cannot be undone).
Credit Cards
Citi offers numerous credit cards as part of the ThankYou program, listed here, but the most popular are listed below:
FAQs about the Citi Prestige
Q: Why does the authorized user cost $50 per person?
A: Authorized users receive their own annual international companion pass and global entry credit.
Q: How does the annual companion pass work?
A: Once per membership year per card holder and authorized user, you can purchase one airline ticket through Citi's travel partner, Spirit Incentives here, and pay only taxes and fees on the second traveler. Keep in mind, for many international flights, the majority of the final fare cost can be taxes and fees. The annual companion pass only covers the base fair of the companion.
Q: Can I buy any airline ticket with the companion pass?
A: Yes and no. While it is not limited strictly to one airline or one alliance, the Spirit Incentives matrix only pulls the cheapest, bottom of the bucket fares, often giving less-than-optimal routing. Online availability changes, based on what's available.
Q: What are flight points?
A: When you purchase all (or a significant portion: some report >$50) of an airline ticket with your Citi Prestige card, you earn flight points for the physical distance flown, which are accrued into a separate "bucket." These flight points accrue separately from ThankYou points, and you still earn your standard butt-in-seat distance miles with your frequent flyer program. Once you see your flight points on your statement, you can "transfer" them from your flight point bucket to your ThankYou point balance with every dollar you spend. If you have a 10K flight point balance, and you spend $1000 on every day purchases and $500 on dining, you will earn: 1000 (at 1x earning), 1000 (at 2x earning), and 2000 (flight point matching of monthly earning total). You will receive 4000 points into your ThankYou account, and have 8K flight points remaining to be converted.
NB: Flight Points are obsolete.
Q: How does the 1.6x/1.33x airfare redemption multiplier work?
A: See below under How to Use/Travel.
Q: What can I buy with the $200 airline statement credit?
A: Food, drinks, baggage, upgrades, gift cards, etc. Pretty much anything billed from the airline that is $100 or less. Note: You must opt in to this benefit. It only takes a 90-second call to a friendly, US-based CSR and you'll be good to go. My CSR even retroactively credited me when I failed to do this, but YMMV.
Q: Can I use the $100 Global Entry credit every year?
A: T&C state it resets every 5 years, just like the Global Entry membership.
Q: Any other benefits?
A: Three free rounds of golf a year, 15% discount on airfare purchased through Spirit Incentives, access to Airport Angel lounges, no FTF.
How to Use
Travel
When booking travel through the ThankYou website, you get a 1 cent-per-point redemption value on flights, hotels, car rentals, etc. If you have a ThankYou Premier card, you earn a 25% value increase when redeeming for flights, rental cars, or hotels.With a ThankYou Prestige, you receive a 33% value increase when redeeming for flights, rental cars, or hotels, or 60% * for flights on AA. Those bonuses apply to all ThankYou points in your account, not just points earned by the particular card. If you carry both cards, you receive the bonus for the higher one; they do not stack. See note below re: Prestige points value; it now receives a 25% value increase.
Note that travel may be booked using points or a combination of points and cash. Because the latter is classified as travel-related spending ("other travel: travel agency"), it is advantageous to use a credit card with corresponding bonuses.
Discussion thread: TYP flight redemptions: Prestige $0.0133 or $0.016/pt., Premier $0.0125/pt.
* But some Prestige benefits will soon go away, including that 1.6; see: Citi Prestige benefit and reward changes effective July 23, 2017
Gift Cards
There is some variance on the value for Gift Card redemption, depending on what credit card(s) you have tied to your ThankYou account. Generally, as long as there is a credit card tied to the account, it is a 1 cent-per-point redemption value, with $25/$50/$100 denominations.
Cash and Quasi-Cash
You can request mortgage or student loan checks 1 cent-per-point redemption values. Citi also offers statement credits, "select and credit" refunds for specific transactions, and VISA gift cards, at a horrible redemption rate. See below:
Mortgage: $100 = 10,000 TY points
Student Loan: $100 = 10,000 TY points
Select and Credit: $100 = 13,333 TY points
VISA Gift Card: $100 = 14,000 TY points
Cash & Statment Credit: $100 = 20,000 TY points
Point Transfers to Travel Partners
All Airlines below are 1:1 (1000 increments) unless noted otherwise
Avianca Lifemiles
Asia Miles
Etihad Guest
EVA Air Infinity MileageLands
Flying Blue (Air France/KLM)
Garuda Indonesia Frequent Flyer
JetBlue TrueBlue (1:1 for Premier/Prestige, 5:4 for Preferred)
JetPrivilege (Jet Airways)
Malaysia Airlines Enrich
Qantas Frequent Flyer
Qatar Airways Privilege Club
Singapore Airlines KrisFlyer
Thai Airways Royal Orchid Plus
Turkish Airlines Miles & Smiles
Virgin Atlantic Flying Club
Hilton HHonors: 1000 TY = 1500 HH ended Dec 14, 2017
Note: Only points earned from Credit Cards are eligible to be transferred. Points from Banking are ineligible as are any "bonus points that may be awarded with no spend requirement."
Discussion thread: Citi ThankYou Points (TYPs): airline/hotel transfer partners
Transfer Bonuses
Citi does periodically offer transfer bonuses.
Etihad Guest:
10% Jun-Jul 2017
20% Oct 2016
**25% Nov-Dec 2015 and Jul 2016 offered by Etihad for all partner earn/transfer (excl SPG)
Flying Blue
30% Jul-Aug 2018
JetBlue TrueBlue:
30% Mar-May 2018 *note - at the time, the transfer rate was 5:4 for Premier/Prestige and 2:1 for Preferred, so the 30% made the ratios 25:26 (or 1000=1040) and 20:13 (or 1000=650) respectively
25% Sep-Oct 2017 *note - at the time, the transfer rate was 5:4 for Premier/Prestige and 2:1 for Preferred, so the 25% made the ratios 1:1 and 8:5 (or 1000=625) respectively
50% Mar-Apr 2017 *note - at the time, the transfer rate was 5:4 for Premier/Prestige and 2:1 for Preferred, so the 50% made the ratios 5:6 (or 1000=1200) and 4:3 (or 1000=750), respectively
Qantas Frequent Flyer
15%-30% Jun 2016 *tiered: 15% for < 100,000 transferred; 20% for 100,000-500,000; 25% for 500,001 to 1,000,000; 30% for 1,000,001+
Virgin Atlantic Flying Club
30% Sep-Oct 2018
25% Jan-Mar 2017
25% Mar-Apr 2016
25% Jun-Aug 2015
Sharing Points with Other TYP Accounts
For information on sharing points with other TYP accounts (including the expiration rules and annual cap on shared points), see ThankYou Point Sharing capped at 100,000 points per calendar year.
Points Expiration
For information on points expiration, including the order in which points are used for redemptions, see the wiki at Citi ThankYou points - cancel, downgrade & expiration considerations.
Shop with Points
Amazon: $100 = 12,500 points
Existing Threads
Prestigious Citi Card Tricks [Citi Prestige Card benefits]
How is the Citi ThankYou Rewards system in the current state?
Citi Prestige card companion ticket
Confirmed: Changes to Citi ThankYou and Premier cards 10.20.2013
New Citi Premier & Prestige 15% Off Travel when booked through Spirit Incentives
Innovative ways to earn Citi ThankYou flight points (Flight Points haven't been a thing for years)
Citi Prestige benefit and reward changes effective July 23, 2017
This wiki is intended to be a comprehensive guide to the most frequently asked questions regarding the ThankYou Rewards program offered by Citi. For ongoing discussions regarding the different ThankYou Credit Cards and their benefits, please refer to the specific product threads listed at the bottom of this wiki. For the complete ThankYou program terms & conditions, see the TYP website.
Program Overview
Citibank and Citicards offers a joint rewards program called ThankYou. Members can earn ThankYou points that can be redeemed for travel, mortgage payments, student loan payments, gift cards, online purchases, statement credits, or cash.
How to Earn
Banking
IMPORTANT CHANGES COMING THE END OF 2014:
Effective Dec 16, 2014
Only CitiGold and 'The Citibank Account' packages will earn TYP, and at a reduced rate at that. In addition credit card, mortgages and line of credit will no longer count for qualifying balances to waive the monthly fee for these checking accounts. See updated earning rates below.
Citi Basic Banking, Citi Student, etc will no longer earn any TY Points, period.
Effective May 1 2015
In addition, starting May 1 2015, Citi At Work customers (through relationships Citi has with your employer) will no longer automatically qualify for 'The Citibank Account' via direct deposit. This means you'll need to have combined average monthly balance of at least $10,000 to waive the monthly fee.
See here
Short version
If direct deposit is available to you, you can earn as little as 7800 points ($78)/year to as much as 19,200 points ($192)/year without paying fees and without any credit card / debit card spend requirements. Add in a top tier Citi credit card and multiply those numbers by 1.25 (Premier) or 1.6/1.33 (Prestige)* on travel benefits. These benefits are per signer, so adding a spouse can double the benefits.
Long version
Open and maintain a Citibank checking account with monthly direct deposit and bill payment. The complete ThankYou earning chart is located here, but below are some overviews:
- CitiGold Checking Account ($50K minimum deposit balance)-Direct Deposit and Bill Pay: 650 points/mo
-Auto Save: +125 points/mo
-Saving Account: +200 points/mo
-Credit Products: up to +625
-Max without Credit Products: 975 points/mo
-Max with Credit Products: 1600 points/mo
- There's a separate earning scale altogether if you don't have direct deposit available that involves 1 debit/credit transaction per month. See the earning chart for the full list.
- CitiBank Checking Account ($10K minimum deposit balance)-Direct Deposit and Bill Pay: 450 points/mo
-Auto Save: +75 points/mo
-Saving Account: +150 points/mo
-Credit Products: up to +325
-Max without Credit Products: 675 points/mo
-Max with Credit Products: 1000 points/mo
The Citigold checking account carries a $30/mo service charge unless at least 1 of the following 3 conditions is met:
- $50,000+ average daily balance in all linked deposit accounts (checking, saving, money market, CD)
- $100,000+ in investment account (401K/Citi Personal Wealth Management) OR Home Equity Line/Loan + average daily balance in all linked deposit accounts (checking, saving, money market, CD)
- $250,000+ mortgage balance + average daily balance in all linked deposit accounts (checking, saving, money market, CD)
The Citibank checking account carries a $20/mo service charge unless at least 1 of the following 4 conditions is met:
- $15,000+ average daily balance in all linked deposit accounts (checking, saving, money market, CD)
- $15,000+ in investment account (401K/Citi Personal Wealth Management) OR Home Equity Line/Loan
- $15,000+ mortgage balance
- Direct Deposit from one of Citibank's "Citi at Work" corporate partners. This one is tricky if you don't have a contact at the bank that really knows their stuff. If you work for a major corporation in a corporate environment (i.e. Starbucks Corporate, not Starbucks Barista), chances are pretty decent you may qualify. If you have branches, inquire with a banker. If not, huge YMMV on getting this setup correctly.
The Basic Banking checking account carries a $10/mo service charge unless at least 1 of the following 2 conditions is met:
- $1,500 average daily balance in all linked deposit accounts (checking and saving only)
- One Direct Deposit per month and one Bill Payment per month
The Student checking account is eligible for the same rewards as the Basic Banking checking, and is completely free for students.
Important: Citi offers what is called "householding." This links multiple deposit accounts together under an umbrella household for the purpose of combining all the balances to meet minimum balance requirements. This is only allowed for people at the same address. However, for a family, this means one member can have $50K, or 4 members can each have $12.5K, and if they're properly household linked, entitles all parties to a Citigold account. This is NOT the case on investments and mortgages, only deposit balances.
FAQs about Earning through Banking
Q: Is there a minimum direct deposit amount to be eligible?
A: No, any amount once per month will work.
Q: Is there a minimum bill payment amount to be eligible?
A: No, any amount once per month will work.
Q: I don't want to set up bill payment; it's inconvenient to change my auto pays. What should I do?
A: Add yourself, a family member, or friend, and set up a recurring automatic monthly payment to them for any amount.
Q: Can I earn these points on multiple accounts?
A: One account is eligible per signer over the age of 18.
Q: Does a Paypal ACH (etc) qualify as a direct deposit?
A: No, only payroll.
Q: Does the direct deposit have to be intended for the account signer?
A: No. Details of the direct deposit are irrelevant.
Q: Can my spouse and I each have an account and earn points?
A: Yes, and you can merge TY accounts if you're married (this action cannot be undone).
Credit Cards
Citi offers numerous credit cards as part of the ThankYou program, listed here, but the most popular are listed below:
- ThankYou Preferred: No annual fee, 2x on Dining and Entertainment
- ThankYou Premier: Starting April 19, 2015, annual fee $95; 3x earning on Travel including Gas; and 2x earning on Dining and Entertainment/. For details, see this discussion thread/wiki.
- Citi Prestige: $450 annual fee, 2x on Dining purchases, $200 statement credit on <$100 airline purchases,
flight points, 15% off airfare booked through Citi/Spirit, annual international companion pass booked through Citi/Spirit (This benefit is going away 10/18/14). 1.6x multiplier* on ThankYou points redeemed for US Airways and American Airlines flights. 1.33x multiplier on ThankYou points redeemed for all other flights - Citi Forward for Students
FAQs about the Citi Prestige
Q: Why does the authorized user cost $50 per person?
A: Authorized users receive their own annual international companion pass and global entry credit.
Q: How does the annual companion pass work?
A: Once per membership year per card holder and authorized user, you can purchase one airline ticket through Citi's travel partner, Spirit Incentives here, and pay only taxes and fees on the second traveler. Keep in mind, for many international flights, the majority of the final fare cost can be taxes and fees. The annual companion pass only covers the base fair of the companion.
Q: Can I buy any airline ticket with the companion pass?
A: Yes and no. While it is not limited strictly to one airline or one alliance, the Spirit Incentives matrix only pulls the cheapest, bottom of the bucket fares, often giving less-than-optimal routing. Online availability changes, based on what's available.
A: When you purchase all (or a significant portion: some report >$50) of an airline ticket with your Citi Prestige card, you earn flight points for the physical distance flown, which are accrued into a separate "bucket." These flight points accrue separately from ThankYou points, and you still earn your standard butt-in-seat distance miles with your frequent flyer program. Once you see your flight points on your statement, you can "transfer" them from your flight point bucket to your ThankYou point balance with every dollar you spend. If you have a 10K flight point balance, and you spend $1000 on every day purchases and $500 on dining, you will earn: 1000 (at 1x earning), 1000 (at 2x earning), and 2000 (flight point matching of monthly earning total). You will receive 4000 points into your ThankYou account, and have 8K flight points remaining to be converted.
NB: Flight Points are obsolete.
Q: How does the 1.6x/1.33x airfare redemption multiplier work?
A: See below under How to Use/Travel.
Q: What can I buy with the $200 airline statement credit?
A: Food, drinks, baggage, upgrades, gift cards, etc. Pretty much anything billed from the airline that is $100 or less. Note: You must opt in to this benefit. It only takes a 90-second call to a friendly, US-based CSR and you'll be good to go. My CSR even retroactively credited me when I failed to do this, but YMMV.
Q: Can I use the $100 Global Entry credit every year?
A: T&C state it resets every 5 years, just like the Global Entry membership.
Q: Any other benefits?
A: Three free rounds of golf a year, 15% discount on airfare purchased through Spirit Incentives, access to Airport Angel lounges, no FTF.
How to Use
Travel
When booking travel through the ThankYou website, you get a 1 cent-per-point redemption value on flights, hotels, car rentals, etc. If you have a ThankYou Premier card, you earn a 25% value increase when redeeming for flights, rental cars, or hotels.
Note that travel may be booked using points or a combination of points and cash. Because the latter is classified as travel-related spending ("other travel: travel agency"), it is advantageous to use a credit card with corresponding bonuses.
Discussion thread: TYP flight redemptions: Prestige $0.0133 or $0.016/pt., Premier $0.0125/pt.
* But some Prestige benefits will soon go away, including that 1.6; see: Citi Prestige benefit and reward changes effective July 23, 2017
Gift Cards
There is some variance on the value for Gift Card redemption, depending on what credit card(s) you have tied to your ThankYou account. Generally, as long as there is a credit card tied to the account, it is a 1 cent-per-point redemption value, with $25/$50/$100 denominations.
Cash and Quasi-Cash
You can request mortgage or student loan checks 1 cent-per-point redemption values. Citi also offers statement credits, "select and credit" refunds for specific transactions, and VISA gift cards, at a horrible redemption rate. See below:
Mortgage: $100 = 10,000 TY points
Student Loan: $100 = 10,000 TY points
Select and Credit: $100 = 13,333 TY points
VISA Gift Card: $100 = 14,000 TY points
Cash & Statment Credit: $100 = 20,000 TY points
Point Transfers to Travel Partners
All Airlines below are 1:1 (1000 increments) unless noted otherwise
Avianca Lifemiles
Asia Miles
Etihad Guest
EVA Air Infinity MileageLands
Flying Blue (Air France/KLM)
Garuda Indonesia Frequent Flyer
JetBlue TrueBlue (1:1 for Premier/Prestige, 5:4 for Preferred)
JetPrivilege (Jet Airways)
Malaysia Airlines Enrich
Qantas Frequent Flyer
Qatar Airways Privilege Club
Singapore Airlines KrisFlyer
Thai Airways Royal Orchid Plus
Turkish Airlines Miles & Smiles
Virgin Atlantic Flying Club
Note: Only points earned from Credit Cards are eligible to be transferred. Points from Banking are ineligible as are any "bonus points that may be awarded with no spend requirement."
Discussion thread: Citi ThankYou Points (TYPs): airline/hotel transfer partners
Transfer Bonuses
Citi does periodically offer transfer bonuses.
Etihad Guest:
10% Jun-Jul 2017
20% Oct 2016
**25% Nov-Dec 2015 and Jul 2016 offered by Etihad for all partner earn/transfer (excl SPG)
Flying Blue
30% Jul-Aug 2018
JetBlue TrueBlue:
30% Mar-May 2018 *note - at the time, the transfer rate was 5:4 for Premier/Prestige and 2:1 for Preferred, so the 30% made the ratios 25:26 (or 1000=1040) and 20:13 (or 1000=650) respectively
25% Sep-Oct 2017 *note - at the time, the transfer rate was 5:4 for Premier/Prestige and 2:1 for Preferred, so the 25% made the ratios 1:1 and 8:5 (or 1000=625) respectively
50% Mar-Apr 2017 *note - at the time, the transfer rate was 5:4 for Premier/Prestige and 2:1 for Preferred, so the 50% made the ratios 5:6 (or 1000=1200) and 4:3 (or 1000=750), respectively
Qantas Frequent Flyer
15%-30% Jun 2016 *tiered: 15% for < 100,000 transferred; 20% for 100,000-500,000; 25% for 500,001 to 1,000,000; 30% for 1,000,001+
Virgin Atlantic Flying Club
30% Sep-Oct 2018
25% Jan-Mar 2017
25% Mar-Apr 2016
25% Jun-Aug 2015
Sharing Points with Other TYP Accounts
For information on sharing points with other TYP accounts (including the expiration rules and annual cap on shared points), see ThankYou Point Sharing capped at 100,000 points per calendar year.
Points Expiration
For information on points expiration, including the order in which points are used for redemptions, see the wiki at Citi ThankYou points - cancel, downgrade & expiration considerations.
Shop with Points
Amazon: $100 = 12,500 points
Existing Threads
Prestigious Citi Card Tricks [Citi Prestige Card benefits]
How is the Citi ThankYou Rewards system in the current state?
Citi Prestige card companion ticket
Confirmed: Changes to Citi ThankYou and Premier cards 10.20.2013
New Citi Premier & Prestige 15% Off Travel when booked through Spirit Incentives
Citi Prestige benefit and reward changes effective July 23, 2017
Comprehensive Guide to the Citi ThankYou Rewards Program
Aug 17, 2015, 10:49 am
#136
Join Date: Sep 2012
Posts: 4,431
My understanding is that TYP earned from credit cards never expire. In my own Citi account, I have a Forward 5x card as the only TYP-earning card and no bank accounts. I used to have CitiBank checking, but closed that about 3 years ago. I just checked to see if they expire, and to my surprise, they do! About 1600 expire 12/31/2018, 34K expire in 12/31/2019, and the remaining 22K expire in 12/31/2020. The total is my entire balance (~58K) of TYP. The Forward used to be a Dividends card, but I changed it to Forward I think in 2013.
I then thought that all TYP have a distant expiration date that Citi will delay as it gets close, but my dad's TY Preferred doesn't list any expiration for his TYP. Any idea why my TYP expire?
I then thought that all TYP have a distant expiration date that Citi will delay as it gets close, but my dad's TY Preferred doesn't list any expiration for his TYP. Any idea why my TYP expire?
Aug 17, 2015, 11:27 am
#137
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
Aug 22, 2015, 3:45 pm
#141
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
https://www.thankyou.com/tc.jspx?cmp...rms-conditions
Travel Changes by You. All airline tickets, hotel, car rental, vacation packages, cruises and activities booked in exchange for ThankYou Points are nonrefundable, nonendorsable and nontransferable. Changes to bookings are subject to the fees and conditions described in these terms and conditions. All changes must be within the same travel region as defined by the carrier's fare rules and meet the booking requirements in effect at the time of the change. Any additional costs due to a permitted change are your responsibility and will be collected in U.S. dollars, not ThankYou Points, with a credit or debit card in the name of the ThankYou Member. Any change, cancellation or additional collection fees imposed by the airline, hotel, car rental company, tour, cruise or activity provider are the responsibility of the traveler.
Airline Fees, Rules and Restrictions. Any fees associated to the applicable redemption or purchase ticket will be the responsibility of the traveler at the time of booking. These fees include, but are not limited to, ticketing fees, airline fuel surcharges, and security fees.
Airline tickets are NON-REFUNDABLE and NON-CHANGEABLE unless permitted by the terms of the fare and, if permitted, are subject to airline rules, penalties up to the full amount of each ticket and fare difference. A $35.00 per ticket service fee for domestic flights and $50.00 per ticket service fee for international flights will be collected by Connexions Loyalty for all exchanges, modifications, or cancellations, in addition to airline penalties and fare difference. Connexions Loyalty fee(s) will appear on your card statement as CL * Trip Charges. In some situations an airline may issue you a credit "in lieu of" a refund according to the fare rules associated with the individual booking. If a credit is issued by an airline, it is held by the airline in the name of the individual who was the passenger of record on the original reservation. This credit can be used towards the payment for the booking of a new trip under the following conditions:
The new reservation is in the name of the same passenger as the canceled booking;
The new reservation is on the same airline as the original reservation;
All travel associated with the new trip must be completed prior to the date specified by the airline which is determined by the fare rules of the original ticket and the original class of service;
You are responsible to pay any exchange fees charged by the airline related to the making of a new reservation as well as any additional charges, fees or fare increase;
Credit cannot be applied against an existing reservation.
If a refund or a credit is not issued by the Supplier, the canceled reservation will have no value for future use. Additional costs, fees and taxes are your sole responsibility and may include, without limitation, fees for shipping and handling, change or cancellation to the itinerary, a fare increase resulting from a change and baggage charges.
Airline baggage policies vary and charges may apply for checked baggage. A list of air carriers and their fees for checked baggage can also be found at www.tripcharges.com/baggagefees.asp. Please check with the individual airline should you have questions regarding baggage charges, size limitations, or restrictions. Unused tickets contain no value if not canceled prior to departure.
Tickets may not be reassigned or transferred to a different passenger or airline. Flight schedules are subject to change. Connexions Loyalty is not responsible for any schedule change(s) or notifying you of such change(s). Please confirm the scheduled departure time at least 48 hours prior to departure for domestic flights and at least 72 hours prior to departure for international flights to learn if your flight schedule changed. Failure to use any reservations may result in automatic cancellation of all continuing and return reservations. You must advise your carrier if your travel plans change en route. Check with each airline regarding its specific boarding and check�?¬-in requirements. Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which you have a confirmed reservation. If this occurs, you will work directly with the airline at the airport for alternate travel arrangements (at no additional cost to you). Turboprop aircraft may exist on your itinerary. Airlines reserve the right to change aircraft equipment without notice to the booking travel agency or the consumer. Please review your itinerary, as code-share flights may exist. If a code-share flight exists in your itinerary, passengers must check in with the operating airline on day of departure. Advance seat assignments, if available and allowed by airline, are not guaranteed. Please inquire with the airline about your boarding pass(es).If the traveler's itinerary requires a paper ticket, there will be an additional charge of $15.00 for domestic travel and $50.00 for international travel to cover printing and express delivery of the paper ticket(s). Paper ticket delivery addresses must be street addresses. No P.O. boxes will be accepted. For bookings made online at thankyou.com, electronic confirmation and documentation will be sent to the e-mail address displayed on the Billing and Delivery page. For other Travel Rewards such as vacation and cruise packages, travel documents will be sent to the ThankYou Member's address provided at time of booking. ThankYou Member is responsible for destroyed, lost and/or stolen travel documents, and any fees imposed to replace such travel documents. If your ticket(s) is lost, stolen, or destroyed, contact us immediately for details on how to process your claim. Until any permitted refund or credit is completed by the issuing carrier, you remain legally responsible for payment, in full, of the lost, stolen, or destroyed ticket(s). Please go to http://www.dot.gov/office-policy/avi...n-requirements to learn about the use of insecticides in certain aircraft. Please refer to your program rules for additional information. A small number of air carriers may require us to confirm flight availability when booking. If there is any issue with availability, a travel representative will contact you within 24 hours to make alternate flight arrangements at no additional cost
Airline tickets are NON-REFUNDABLE and NON-CHANGEABLE unless permitted by the terms of the fare and, if permitted, are subject to airline rules, penalties up to the full amount of each ticket and fare difference. A $35.00 per ticket service fee for domestic flights and $50.00 per ticket service fee for international flights will be collected by Connexions Loyalty for all exchanges, modifications, or cancellations, in addition to airline penalties and fare difference. Connexions Loyalty fee(s) will appear on your card statement as CL * Trip Charges. In some situations an airline may issue you a credit "in lieu of" a refund according to the fare rules associated with the individual booking. If a credit is issued by an airline, it is held by the airline in the name of the individual who was the passenger of record on the original reservation. This credit can be used towards the payment for the booking of a new trip under the following conditions:
The new reservation is in the name of the same passenger as the canceled booking;
The new reservation is on the same airline as the original reservation;
All travel associated with the new trip must be completed prior to the date specified by the airline which is determined by the fare rules of the original ticket and the original class of service;
You are responsible to pay any exchange fees charged by the airline related to the making of a new reservation as well as any additional charges, fees or fare increase;
Credit cannot be applied against an existing reservation.
If a refund or a credit is not issued by the Supplier, the canceled reservation will have no value for future use. Additional costs, fees and taxes are your sole responsibility and may include, without limitation, fees for shipping and handling, change or cancellation to the itinerary, a fare increase resulting from a change and baggage charges.
Airline baggage policies vary and charges may apply for checked baggage. A list of air carriers and their fees for checked baggage can also be found at www.tripcharges.com/baggagefees.asp. Please check with the individual airline should you have questions regarding baggage charges, size limitations, or restrictions. Unused tickets contain no value if not canceled prior to departure.
Tickets may not be reassigned or transferred to a different passenger or airline. Flight schedules are subject to change. Connexions Loyalty is not responsible for any schedule change(s) or notifying you of such change(s). Please confirm the scheduled departure time at least 48 hours prior to departure for domestic flights and at least 72 hours prior to departure for international flights to learn if your flight schedule changed. Failure to use any reservations may result in automatic cancellation of all continuing and return reservations. You must advise your carrier if your travel plans change en route. Check with each airline regarding its specific boarding and check�?¬-in requirements. Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which you have a confirmed reservation. If this occurs, you will work directly with the airline at the airport for alternate travel arrangements (at no additional cost to you). Turboprop aircraft may exist on your itinerary. Airlines reserve the right to change aircraft equipment without notice to the booking travel agency or the consumer. Please review your itinerary, as code-share flights may exist. If a code-share flight exists in your itinerary, passengers must check in with the operating airline on day of departure. Advance seat assignments, if available and allowed by airline, are not guaranteed. Please inquire with the airline about your boarding pass(es).If the traveler's itinerary requires a paper ticket, there will be an additional charge of $15.00 for domestic travel and $50.00 for international travel to cover printing and express delivery of the paper ticket(s). Paper ticket delivery addresses must be street addresses. No P.O. boxes will be accepted. For bookings made online at thankyou.com, electronic confirmation and documentation will be sent to the e-mail address displayed on the Billing and Delivery page. For other Travel Rewards such as vacation and cruise packages, travel documents will be sent to the ThankYou Member's address provided at time of booking. ThankYou Member is responsible for destroyed, lost and/or stolen travel documents, and any fees imposed to replace such travel documents. If your ticket(s) is lost, stolen, or destroyed, contact us immediately for details on how to process your claim. Until any permitted refund or credit is completed by the issuing carrier, you remain legally responsible for payment, in full, of the lost, stolen, or destroyed ticket(s). Please go to http://www.dot.gov/office-policy/avi...n-requirements to learn about the use of insecticides in certain aircraft. Please refer to your program rules for additional information. A small number of air carriers may require us to confirm flight availability when booking. If there is any issue with availability, a travel representative will contact you within 24 hours to make alternate flight arrangements at no additional cost
Aug 22, 2015, 9:26 pm
#142
Join Date: Jul 2013
Posts: 1,872
How do we know the awards you book permits that?
Aug 23, 2015, 1:05 pm
#143
Join Date: Nov 2007
Posts: 609
Sep 22, 2015, 4:54 pm
#144
Join Date: Feb 2015
Posts: 69
Sorry for the rookie question, but how do you guys check and see if a purchase earned double to triple points? For the Chase I can expand every transaction and see if the extra points post. Amex does the same thing but with a couple of extra clicks. I can't seem to find this option on the Citi Thank You website.
Thanks
Thanks
Sep 22, 2015, 5:05 pm
#145
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
Sep 22, 2015, 5:06 pm
#146
Join Date: Feb 2003
Location: On strike
Posts: 8,135
Sorry for the rookie question, but how do you guys check and see if a purchase earned double to triple points? For the Chase I can expand every transaction and see if the extra points post. Amex does the same thing but with a couple of extra clicks. I can't seem to find this option on the Citi Thank You website.
Sep 29, 2015, 9:48 am
#147
Join Date: Jun 2012
Location: ATL
Programs: DL, Marriott
Posts: 728
Is there any way to make non-transferable points, transferable? This has nothing to do with Citigold/taxable points. I was matched to the 60K premier offer (originally I got 50K), so I got 10K points, but those aren't transferable. I don't plan to use the 1.6c/$ benefit my Prestige gets; mainly just transfers...has anyone been able to make them transferable?
Oct 11, 2015, 2:48 pm
#148
Join Date: Jun 2010
Programs: Whatever's Cheapest, Accruing Miles, Redeeming for Premium Cabins, Not Chasing Status Unnecessarily
Posts: 2,264
Not exactly. The process of merging ThankYou accounts does not cause points to expire in the same way as Sharing, but expiration is determined by the terms of product which is the source of the points.
Up until 2015 Citi's policy was that points expired 30 days after the card which generated them was closed. I do not remember if this was also true of points generated by a bank account.
In 2015 Citi seems to have changed this policy, but they have not explicitly announced it. Instead, the terms of ThankYou Rewards refer us the printed terms and conditions of each product. Perhaps you could read the documentation which will arrive with your wife's account, and let us know what it says about ThankYou Point expiration?
Up until 2015 Citi's policy was that points expired 30 days after the card which generated them was closed. I do not remember if this was also true of points generated by a bank account.
In 2015 Citi seems to have changed this policy, but they have not explicitly announced it. Instead, the terms of ThankYou Rewards refer us the printed terms and conditions of each product. Perhaps you could read the documentation which will arrive with your wife's account, and let us know what it says about ThankYou Point expiration?
Get TY premier card, earn 50k TY pts
Get TY prestige card, earn 50k TY pts
Spouse also applies/gets the two cards also for 100K total TY pts
Combine accounts (mine)
Combine accounts (spouse)
Close both TY prestige cards for AF refunds. (When would these points expire? do we know?)
Keep TY premier accounts open
Transfer all spousal TY points to my account.
Would I still be able to transfer TY pts out to KrisFlyer after closing prestige accounts?
How long would I have to spend/use the TY pts?
Oct 11, 2015, 3:05 pm
#149
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
Citi calls moving points from one TY account to another Sharing. (They use the term Transferring to refer to moving points from TY to an airline or hotel program.)
Taxable points, which includes points earned through banking or a customer service adjustment, cannot be Shared or Transferred.
Points which have been Shared expire in 90 days.
I do not know if points still expire 30 days after the card which earned them is closed, because my accounts are old.
Taxable points, which includes points earned through banking or a customer service adjustment, cannot be Shared or Transferred.
Points which have been Shared expire in 90 days.
I do not know if points still expire 30 days after the card which earned them is closed, because my accounts are old.
Last edited by mia; Oct 11, 2015 at 3:14 pm
Oct 23, 2015, 12:33 pm
#150
Join Date: Aug 2012
Location: Dreamland
Posts: 928
New to TY world - I love that with Chase category bonus spending , I can actually "verify" that certain charges are getting the bonus points at the charge level on activity.
I can't, for the life of me, find a similar feature within Citi - on the main card site/statement/dedicated thankyou points area.
Am I missing something?
I can't, for the life of me, find a similar feature within Citi - on the main card site/statement/dedicated thankyou points area.
Am I missing something?