Citi cards closed, TYP confiscated, reasons not disclosed.
#61
Join Date: Nov 2007
Location: PHX
Posts: 4,787
Just a follow up to my saga, posted above. My statement closed today and I did not receive any TY points. I called in, and I guess because the account had been closed it was not regarded as in "good standing." Anyway, I was able to get that reversed too. Just an FYI because I know how fascinating this must be.
#62
Join Date: Oct 2012
Posts: 167
....Funny thing is, I'm not the heaviest hitter out there, by any stretch of the imagination, but the heavy hitters are apparently doing something right (or in the least better than me), because at the moment the 'legendary' folks still have their accounts in tact -- as for how long will be of interest of course.....
#63
Join Date: Jan 2012
Posts: 118
Ok, I got to say it. How do you know they are huge producers of points if they are silent?
#67
FlyerTalk Evangelist
Join Date: Mar 2000
Posts: 17,427
From correspondence, I understand that others have recently had their Citi accounts closed for perk abuse. It seems best not to "go crazy" with your Preferred card. Of course, nobody really knows what level "crazy" is.
#68
Join Date: Feb 2013
Posts: 59
I only know of one person undergoing adverse action. Was the correspondence posted here, or privately?
As an update to my previous saga of redeeming 155,000 TYP for loan checks and getting an email for 31x$50 checks, it worked out for the best. A single check for the total amount came just fine.
As an update to my previous saga of redeeming 155,000 TYP for loan checks and getting an email for 31x$50 checks, it worked out for the best. A single check for the total amount came just fine.
#69
Join Date: Apr 2013
Posts: 417
No, I have not tried that. I am in the middle, trying to understand / push where the "go crazy" level is.
#70
Join Date: Apr 2013
Posts: 9
Anyone has his Thankyou account (not citi bank or citi credit card account) locked and cannot access/redeem? I never heard this but my account was locked and was told under review. I can still use my citi cards and see the Thankyou points there when I login, it's just the thankyou account is locked. Called in and was told they do this on customers for account maintainance occasionally, and it may take weeks to unlock.
#71
Join Date: Apr 2012
Posts: 1,184
Anyone has his Thankyou account (not citi bank or citi credit card account) locked and cannot access/redeem? I never heard this but my account was locked and was told under review. I can still use my citi cards and see the Thankyou points there when I login, it's just the thankyou account is locked. Called in and was told they do this on customers for account maintainance occasionally, and it may take weeks to unlock.
#72
Original Poster
Join Date: May 2008
Programs: AA PLT 2MM
Posts: 2,026
'Crazy' has ranged from earning 60K TYPs in a month to... well sky's the limit.
Anyone has his Thankyou account (not citi bank or citi credit card account) locked and cannot access/redeem? I never heard this but my account was locked and was told under review. I can still use my citi cards and see the Thankyou points there when I login, it's just the thankyou account is locked. Called in and was told they do this on customers for account maintainance occasionally, and it may take weeks to unlock.
Previously Citi shut down accounts, and if you were quick, you could go an redeem your TYP's out. In my case my TY Account had full access for nearly a week after account closure.
Now they've updated the process in order to capture those TYP's.
1) They lock your TY Account
2) They investigate you
3) They shut you down
4) They drain your TY Account
Even this morning 3 more people I know of have shared reports with what I can tell the same set of events. One of which was a work colleague of mine whom I know 'face to face'. So, it was definitely clarified, no ambiguity in his details as he shared with me...
Previously they never performed step #1, and took about a week to perform step number 4 after they did number 3... So folks from last months purge could 'cash out' so to speak (if they were quick about it).
At any rate, their clear motive is to renege on the 5X TYP deal... It's unlikely at this point you'll be able to 'go crazy for 1 month' (as some have suggested) because once flagged I doubt you're getting the points even if you accrue them. My colleague was accruing them for nearly 2 weeks, but, had no access to his account to redeem them. Then finally they closed all his cards and purged all points from his TYA. <Yes, he stopped spending when he noticed he couldn't access his TYA, but, pending purchases posted, statements cycled, and thus he did see points still post to his TYA despite not being able to redeem anything>
Finally, not sure what specifically the 'flag' is yet, so, don't bother pm'ing me asking as such.
I can not implore as much to tread very carefully on this one. Citi is definitely purging customers, and the commonality is all have this specific card and with this specific 5X deal...
If you have 'gone crazy' and not yet been locked/closed/etc... do not delay in cashing out your points. It's not a matter of 'if' it's a matter of 'when'
Last edited by thehawk75; May 6, 2013 at 3:13 pm
#74
Original Poster
Join Date: May 2008
Programs: AA PLT 2MM
Posts: 2,026
As to whether things with Citi change some time in the future? Not sure. I don't see myself even wasting an inquiry for a Citicard for at least a year from now or even two, to even try and find out. My thoughts on this of course can change based on other reports and information I receive.
#75
Join Date: Aug 2011
Posts: 299
Just redeemed 100K. My next statement hits May 20th. I'm at $11,200 in spend for the month(Just under the 60K pts per month listed above). My credit limit is $8,500. I make multiple payments throughout and mix spend though all at 5X places.
I have 7 CC with citi and multiple accounts with decent balances and a Citigold client. I have been an customer for almost 10 years and was a former employee.
I have my fingers crossed. I hope I'm not shut down. There would be lots of accounts to be closed.
I have 7 CC with citi and multiple accounts with decent balances and a Citigold client. I have been an customer for almost 10 years and was a former employee.
I have my fingers crossed. I hope I'm not shut down. There would be lots of accounts to be closed.