Citi cards closed, TYP confiscated, reasons not disclosed.
Feb 19, 2016, 6:08 pm
#1951
Join Date: Aug 2005
Location: DFW
Posts: 1,249
With so many ways to go wrong, I'm not sure what's safe.
Apr 30, 2016, 8:28 pm
#1953
Join Date: Nov 2008
Programs: SPG Gold, Hilton Diamon, IHG Spire
Posts: 374
Just found out my Prestige was closed early March. Never checked mail, and it never shows online that the cards were closed. Also never notice the TYP balance.
Probably reasons: churned too many AA Exe and AA Plat. WMBP with all of them, but not this Prestige.
Lost 60k TYP, had no grace period to redeem. Any recommendations on what actions to take? I'm out of the country, so court is not an option. Thanks.
Probably reasons: churned too many AA Exe and AA Plat. WMBP with all of them, but not this Prestige.
Lost 60k TYP, had no grace period to redeem. Any recommendations on what actions to take? I'm out of the country, so court is not an option. Thanks.
May 1, 2016, 12:17 am
#1954
Join Date: May 2003
Location: CA
Programs: AA Lifetime Gold, HHonors Diamond
Posts: 2,879
How did you find out that your card was closed "early March"? Since it has been almost 2 months since the card was closed, I suspect that you have no recourse. You say that it never showed online that the account was closed. Did you look at the CL or try to use the card in those 2 months? How do you know that there was not a grace period to redeem the TYP?
May 1, 2016, 2:27 am
#1955
Join Date: Nov 2008
Programs: SPG Gold, Hilton Diamon, IHG Spire
Posts: 374
How did you find out that your card was closed "early March"? Since it has been almost 2 months since the card was closed, I suspect that you have no recourse. You say that it never showed online that the account was closed. Did you look at the CL or try to use the card in those 2 months? How do you know that there was not a grace period to redeem the TYP?
For 2 months, I logged in like 1-2 times, there was no small line of "Alert: this account is closed" I never paid attention to the available credit or the TYP balance.
Nov 18, 2016, 8:25 am
#1957
Join Date: Oct 2015
Posts: 23
Reading this thread and just adding a comment. I am SO surprised to why there is no cap with Citi cards! Especially at 5x. I've been with so many different companies which all have caps. Obviously Citi's fault for not entering one simple cap into their computer system.
Agreed... if you are going to shut down accounts... why not put a cap on it instead and just be up front and put limits on crap... I mean you ban a big spender... congratulations you lost a user an X dollars of money from their spending and you get a bad reputation.
However AMEX did this years ago, the no cap thing. Shut down numerous people for a couple years on a certain card.... Then they put a cap on stuff and I haven't heard as many complains about shut downs from them. Although if anyone needs to show big inflated numbers right now, AMEX is in desperate need of showing big numbers right now.
Mar 27, 2017, 7:16 pm
#1958
Join Date: Feb 2015
Posts: 910
Calling their executive office with a knock knock joke should restore accounts that were shut down due to their bad mood.