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Citi cards closed, TYP confiscated, reasons not disclosed.

Citi cards closed, TYP confiscated, reasons not disclosed.

Old Apr 4, 13, 1:21 pm
  #61  
 
Join Date: Nov 2007
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Just a follow up to my saga, posted above. My statement closed today and I did not receive any TY points. I called in, and I guess because the account had been closed it was not regarded as in "good standing." Anyway, I was able to get that reversed too. Just an FYI because I know how fascinating this must be.
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Old Apr 5, 13, 9:10 pm
  #62  
 
Join Date: Oct 2012
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Originally Posted by thehawk75 View Post
....Funny thing is, I'm not the heaviest hitter out there, by any stretch of the imagination, but the heavy hitters are apparently doing something right (or in the least better than me), because at the moment the 'legendary' folks still have their accounts in tact -- as for how long will be of interest of course.....
Sorry to abbreviate but on the "Legendary" part. I've found that the people I admire the most in this gig are silent and huge producers of miles/points. They arent flaunting it or posting anywhere just hitting it out of the "ballpark" over and over again.
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Old Apr 5, 13, 10:35 pm
  #63  
 
Join Date: Jan 2012
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Ok, I got to say it. How do you know they are huge producers of points if they are silent?

Originally Posted by MileageUpdate View Post
Sorry to abbreviate but on the "Legendary" part. I've found that the people I admire the most in this gig are silent and huge producers of miles/points. They arent flaunting it or posting anywhere just hitting it out of the "ballpark" over and over again.
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Old Apr 6, 13, 4:18 pm
  #64  
 
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Originally Posted by pointnoob View Post
Ok, I got to say it. How do you know they are huge producers of points if they are silent?
PM.
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Old Apr 6, 13, 8:13 pm
  #65  
 
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Originally Posted by yoyo View Post
PM.
Ding ding ding :-)
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Old Apr 25, 13, 4:19 pm
  #66  
 
Join Date: Dec 2012
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Anyone have their TY account locked then unlocked then locked again? CC has worked fine through all of it. PMs on data points and possible resolutions please.
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Old May 1, 13, 1:02 pm
  #67  
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From correspondence, I understand that others have recently had their Citi accounts closed for perk abuse. It seems best not to "go crazy" with your Preferred card. Of course, nobody really knows what level "crazy" is.
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Old May 1, 13, 1:24 pm
  #68  
 
Join Date: Feb 2013
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I only know of one person undergoing adverse action. Was the correspondence posted here, or privately?

As an update to my previous saga of redeeming 155,000 TYP for loan checks and getting an email for 31x$50 checks, it worked out for the best. A single check for the total amount came just fine.
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Old May 1, 13, 1:25 pm
  #69  
 
Join Date: Apr 2013
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Originally Posted by iahphx View Post
From correspondence, I understand that others have recently had their Citi accounts closed for perk abuse. It seems best not to "go crazy" with your Preferred card. Of course, nobody really knows what level "crazy" is.
Or go crazy for 1 month and then take your points and run.
No, I have not tried that. I am in the middle, trying to understand / push where the "go crazy" level is.
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Old May 1, 13, 4:43 pm
  #70  
 
Join Date: Apr 2013
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Anyone has his Thankyou account (not citi bank or citi credit card account) locked and cannot access/redeem? I never heard this but my account was locked and was told under review. I can still use my citi cards and see the Thankyou points there when I login, it's just the thankyou account is locked. Called in and was told they do this on customers for account maintainance occasionally, and it may take weeks to unlock.
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Old May 2, 13, 12:03 pm
  #71  
 
Join Date: Apr 2012
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Originally Posted by jz48 View Post
Anyone has his Thankyou account (not citi bank or citi credit card account) locked and cannot access/redeem? I never heard this but my account was locked and was told under review. I can still use my citi cards and see the Thankyou points there when I login, it's just the thankyou account is locked. Called in and was told they do this on customers for account maintainance occasionally, and it may take weeks to unlock.
Your points are toast. Now hope that your cards don't get shut down too.
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Old May 6, 13, 4:02 pm
  #72  
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Originally Posted by iahphx View Post
From correspondence, I understand that others have recently had their Citi accounts closed for perk abuse. It seems best not to "go crazy" with your Preferred card. Of course, nobody really knows what level "crazy" is.
I am one of those who were shut down (shared story earlier in this forum). Since that time I have received numerous PM's and also read on other forums of others having the same thing happen.

'Crazy' has ranged from earning 60K TYPs in a month to... well sky's the limit.


Originally Posted by LoveMountains View Post
Or go crazy for 1 month and then take your points and run.
No, I have not tried that. I am in the middle, trying to understand / push where the "go crazy" level is.
This would have worked for those who were shut down in the first batch (late last March). Since Citi still allowed access to TY Account even after card closure.... but... (and I will explain below).

Originally Posted by jz48 View Post
Anyone has his Thankyou account (not citi bank or citi credit card account) locked and cannot access/redeem? I never heard this but my account was locked and was told under review. I can still use my citi cards and see the Thankyou points there when I login, it's just the thankyou account is locked. Called in and was told they do this on customers for account maintainance occasionally, and it may take weeks to unlock.
I am sorry to say this, but, you points are gone. You represent the 'new' process by which Citi is closing accounts... (back to my explanation from above).

Previously Citi shut down accounts, and if you were quick, you could go an redeem your TYP's out. In my case my TY Account had full access for nearly a week after account closure.

Now they've updated the process in order to capture those TYP's.

1) They lock your TY Account
2) They investigate you
3) They shut you down
4) They drain your TY Account

Even this morning 3 more people I know of have shared reports with what I can tell the same set of events. One of which was a work colleague of mine whom I know 'face to face'. So, it was definitely clarified, no ambiguity in his details as he shared with me...

Previously they never performed step #1, and took about a week to perform step number 4 after they did number 3... So folks from last months purge could 'cash out' so to speak (if they were quick about it).

At any rate, their clear motive is to renege on the 5X TYP deal... It's unlikely at this point you'll be able to 'go crazy for 1 month' (as some have suggested) because once flagged I doubt you're getting the points even if you accrue them. My colleague was accruing them for nearly 2 weeks, but, had no access to his account to redeem them. Then finally they closed all his cards and purged all points from his TYA. <Yes, he stopped spending when he noticed he couldn't access his TYA, but, pending purchases posted, statements cycled, and thus he did see points still post to his TYA despite not being able to redeem anything>

Finally, not sure what specifically the 'flag' is yet, so, don't bother pm'ing me asking as such.

I can not implore as much to tread very carefully on this one. Citi is definitely purging customers, and the commonality is all have this specific card and with this specific 5X deal...

If you have 'gone crazy' and not yet been locked/closed/etc... do not delay in cashing out your points. It's not a matter of 'if' it's a matter of 'when'

Last edited by thehawk75; May 6, 13 at 4:13 pm
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Old May 6, 13, 4:13 pm
  #73  
 
Join Date: Apr 2012
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I appreciate your sharing the intel you've gathered. Is there any evidence that shutdown = blacklist, or is that not clear as of yet?
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Old May 6, 13, 4:28 pm
  #74  
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Originally Posted by gloreglabert View Post
I appreciate your sharing the intel you've gathered. Is there any evidence that shutdown = blacklist, or is that not clear as of yet?
If I were a gambling man I'd say this is a blacklist. Although I haven't tried to apply for a new Citicard since the closures I'd consider my odds of getting approved today, right now, are about the same odds as winning the State Lottery, however, apparently you 'can' win the State lottery...

As to whether things with Citi change some time in the future? Not sure. I don't see myself even wasting an inquiry for a Citicard for at least a year from now or even two, to even try and find out. My thoughts on this of course can change based on other reports and information I receive.
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Old May 6, 13, 4:48 pm
  #75  
 
Join Date: Aug 2011
Posts: 252
Just redeemed 100K. My next statement hits May 20th. I'm at $11,200 in spend for the month(Just under the 60K pts per month listed above). My credit limit is $8,500. I make multiple payments throughout and mix spend though all at 5X places.

I have 7 CC with citi and multiple accounts with decent balances and a Citigold client. I have been an customer for almost 10 years and was a former employee.

I have my fingers crossed. I hope I'm not shut down. There would be lots of accounts to be closed.
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