Whole Body Scanners Opt Out Stories [merged]
#3406
Join Date: Jun 2006
Location: Boston
Posts: 821
Let the screener at ATL F know that I couldn't raise my left arm for the machine. She sent me through WTMD and while I was putting back on my coat I raised my left arm for a half second to put it on and she came over to yell at me that "What you just did was exactly the pose for the machine! We are WATCHING you ALL THE WAY through security." She wouldn't even let me speak and just walked away.
#3407
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
Let the screener at ATL F know that I couldn't raise my left arm for the machine. She sent me through WTMD and while I was putting back on my coat I raised my left arm for a half second to put it on and she came over to yell at me that "What you just did was exactly the pose for the machine! We are WATCHING you ALL THE WAY through security." She wouldn't even let me speak and just walked away.
#3408
A FlyerTalk Posting Legend
Join Date: Sep 2006
Location: where the chile is hot
Programs: AA,RR,NW,Delta ,UA,CO
Posts: 41,705
Which is why I am very careful not to raise my arm above my sore shoulder when putting my jacket back on but I'm vlso ery surprised that she just walked away didn't snag you for a secondary screening right then and there. Makes me feel real safe that she only knows part of her job
Sometimes it's kind of silly. When I get directed to the NoS, I explain my limitations, get told I'm an 'opt-out', and a groper is summoned. Sometimes the 'traffic director' tells the groper that I'm an 'opt out' because I can't raise my arm.
We march over to the shoeprints, I spread my legs, lift one arm shoulder high, move the bad one away from my body and....the groper tells me to raise both arms.
The silliest gropers are the ones who stop, look at me, and then say 'You have to raise both arms for the patdown'.
If they're not going to be allowed/required to think and exercise common sense and good judgment on the job, then their training (joke) should be a lot more comprehensive than it is. This 'we never see anyone with this problem' doesn't (pun intended) fly at major hub airports.
I feel for our returning wounded vets if they start flying regularly. Many of them are going to be either unable to assume and hold the position for the NoS or for the grope, or they're going to be Pre-check'd, only to get groped when they alarm the WTMD because of shrapnel, prosthetics or replacement joints.
#3409
Join Date: Jul 2007
Location: SYD (perenially), GVA (not in a long time)
Programs: QF PS, EK-Gold, Security Theatre Critic
Posts: 6,795
Despite their idiotic excuses about being unpredictable, TSA seems to value a foolish consistency in things like this. "Step 1 of the patdown is to tell the passenger to raise both arms." Not "If they're exempt from the NoS because they can't raise their arms, you'll have to work with whatever position is comfortable for them."
The stupidity of patting down bare arms/legs or bald heads is another example. Various people here have justified it on the basis that it's "easier" for the screener - meaning they don't have to do all that tricky "thinking" - to do the same patdown on a passenger in a tube-top and short shorts that they would do for someone in a sweatshirt and cargo pants.
#3410
A FlyerTalk Posting Legend
Join Date: Sep 2006
Location: where the chile is hot
Programs: AA,RR,NW,Delta ,UA,CO
Posts: 41,705
You're right, of course, although that approach can be risky.
If you dumb the job down to complete auto-pilot, the chances can actually end up being greater, rather than less, that something significant will be missed. If the job is too routine and boring, the TSO can sort of 'zone out' too much.
It is possible to 'zone' and still snap back to alertness when something odd registers, but that takes a skill that I'm not sure can be taught.
If you dumb the job down to complete auto-pilot, the chances can actually end up being greater, rather than less, that something significant will be missed. If the job is too routine and boring, the TSO can sort of 'zone out' too much.
It is possible to 'zone' and still snap back to alertness when something odd registers, but that takes a skill that I'm not sure can be taught.
#3411
FlyerTalk Evangelist
Join Date: Feb 2000
Location: Winter Garden, FL
Programs: Delta DM-3MM United Gold-MM Marriott Lifetime Titanium Hertz President's Circle
Posts: 13,498
Many TSA employees are incapable in the first place of learning skills -- the ones needed to do their own jobs or any other jobs. They are pretty close to the dregs of society. No offense intended; it's simply the truth. Let's not pretend that this problem could be corrected with better "training."
Bruce
Bruce
#3412
Join Date: Feb 2008
Location: Nashville, TN
Programs: WN Nothing and spending the half million points from too many flights, Hilton Diamond
Posts: 8,043
You're right, of course, although that approach can be risky.
If you dumb the job down to complete auto-pilot, the chances can actually end up being greater, rather than less, that something significant will be missed. If the job is too routine and boring, the TSO can sort of 'zone out' too much.
It is possible to 'zone' and still snap back to alertness when something odd registers, but that takes a skill that I'm not sure can be taught.
If you dumb the job down to complete auto-pilot, the chances can actually end up being greater, rather than less, that something significant will be missed. If the job is too routine and boring, the TSO can sort of 'zone out' too much.
It is possible to 'zone' and still snap back to alertness when something odd registers, but that takes a skill that I'm not sure can be taught.
This is what my job requires. I have to look at and inspect hundreds of possible failure points on a machine before I find one that is actually in failure mode. It requires an incredible amount of attention to detail, but that is part of my makeup, so it seems easy. I have tried to teach it, and it is almost impossible to learn. It is human nature to get bored looking when seemingly nothing is wrong.
I think this explains part of the TSA madness. The trainers know this. So, they make innocent things into catches, just so they do not get bored looking and quit looking. Bottles of water, tiny knives, simple little non-dangerous things are part of the "good catch" routine because they are common and allows them to always be finding stuff. It may not matter, but they feel it is important so they continue to look.
#3413
Join Date: Nov 2002
Location: SEA/YVR/BLI
Programs: UA "Lifetime" Gold, AS MVPG100K, OW Emerald, HH Lifetime Diamond, IC Plat, Marriott Gold, Hertz Gold
Posts: 9,490
The trainers know this. So, they make innocent things into catches, just so they do not get bored looking and quit looking. Bottles of water, tiny knives, simple little non-dangerous things are part of the "good catch" routine because they are common and allows them to always be finding stuff. It may not matter, but they feel it is important so they continue to look.
Now they are cute.
#3414
Join Date: Jul 2007
Location: SYD (perenially), GVA (not in a long time)
Programs: QF PS, EK-Gold, Security Theatre Critic
Posts: 6,795
You're right, of course, although that approach can be risky.
If you dumb the job down to complete auto-pilot, the chances can actually end up being greater, rather than less, that something significant will be missed. If the job is too routine and boring, the TSO can sort of 'zone out' too much.
It is possible to 'zone' and still snap back to alertness when something odd registers, but that takes a skill that I'm not sure can be taught.
If you dumb the job down to complete auto-pilot, the chances can actually end up being greater, rather than less, that something significant will be missed. If the job is too routine and boring, the TSO can sort of 'zone out' too much.
It is possible to 'zone' and still snap back to alertness when something odd registers, but that takes a skill that I'm not sure can be taught.
But with the people TSA hires, getting them to do anything more complicated could be a struggle:
#3415
Join Date: Feb 2008
Location: Nashville, TN
Programs: WN Nothing and spending the half million points from too many flights, Hilton Diamond
Posts: 8,043
Not only cute, but he looks smarter than most........oh, never mind.
#3416
Join Date: Feb 2011
Programs: AA, UA, Marriott Gold
Posts: 349
Let the screener at ATL F know that I couldn't raise my left arm for the machine. She sent me through WTMD and while I was putting back on my coat I raised my left arm for a half second to put it on and she came over to yell at me that "What you just did was exactly the pose for the machine! We are WATCHING you ALL THE WAY through security." She wouldn't even let me speak and just walked away.
#3417
FlyerTalk Evangelist
Join Date: Aug 2001
Location: Finally back in Boston after escaping from New York
Posts: 13,644
#3419
Join Date: Nov 2011
Location: ATL
Programs: DL - DM, Charter KM; Marriott Ambassador
Posts: 1,355
Let them know at JFK I was unable to raise and hold left arm. They told me it was OK and that I could just leave left arm down and they would clear it after. I was caught so off guard I said OK and ended up getting blasted. :-(
#3420
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,606
I don't even specify which arm. Just say that I can't lift my arms, and the WTMD is magically opened up. Have not been groped since July ^ (combination of SDOO, 100% on Pre-Check, and shoulder trick).