What did your original confirmation say? If it was truly switched, that shouldn’t be an issue.


Or perhaps you inadvertently booked the single queen at booking, as opposed to Chase giving you something different that you booked?

if original confirmation was 2 queens, I’d call the hotel first. Speak to a front desk manager.

So to update this, I called the Fairmount and they have the proper reservation for the two queen room for four people, the exact way I booked it. Yet Chases email confirmation and trip information shows 2 people in the wrong room type. Proving once again that Chase's IT and system is just laughably problematic.

Have something similar for a stay next month.
is an Edit booking for a Hyatt property

not a room type issue but number of guests difference

chase shows 2 guests only but I know I booked for 3 (with child). Am able to see the stay on my Hyatt App and shows correctly 3 guests

so yes can confirm is some sort of Chase IT issue

We just booked an Edit hotel and the Chase confirmation includes "Please note, that your room is reserved, but your name may not be provided to the hotel until 48 hours prior to your check-in date."

We usually email a hotel well in advance with some requests and preferences. Is this 48 hours notice likely to be a problem? Is it worth writing to the hotel in a few days, since they can probably find the reservation from room type and stay dates, even without a name?

We got a 2x points boost, which is nice. Cash rate was the same as booking direct.

It takes a day or two after reservation for the hotel to show up on my account but I don't think 48 hours before check in is common or routine.

By "your account" do you mean your Chase account or an account with the hotel? The Chase email includes a Trip ID (Chase?) and hotel confirmation # (something the hotel might recognize in a day or two?).

the 48 hours prior is not uncommon with 3rd party bookings, though the edit booking I just completed last month showed up in my Marriott account pretty much immediately. Not sure if it’s dependent on third party, hotel or both. Either way, the room is allocated to your reservation, even though they may not see your name.

if you used a loyalty account, I’d login first and see if it’s there. If not, use the hotel confirmation number Chase gave you, call the hotel and see what info. They have. You can always make a request then, or for most, even at check in.

I will say I booked a room via Amex THC in December and even entering my loyalty number at booking and confirming it would credit to IHG account as well, res did not show in IHG account. It was confirmed though, and no problems when checking in or getting credit after the stay.

My experience with Marriott is that it’s instant. But with iPrefer, it shows up a day or two later.

n=1 of course, but the last time I did an Edit booking with a Hyatt loyalty # the reservation showed up in my Hyatt account immediately.

Does anyone know if the Bonvoy bonus points promos still apply if booked through Chase Edit?

Has anyone booked the Wailea Beach Resort in Maui through Chase Edit? Did you get an upgrade and how was the breakfast?

I'm trying to see if it is worth the extra cost to book through Edit for my stay. I'm a bonvoy GE so there is a slight possibility of an upgrade anyway, but would booking through Chase increase the chance of getting an upgrade? Also will prefer to get an early check-in, so again wondering if booking through Chase will improve the chance of getting an early checkin.

Normally I wouldn't even consider paying extra to book through Chase, but I don't think I won't be able to use the $250 credit this year otherwise and anyway still need to meet the spend requirement on my CSR Biz card. Will greatly appreciate any input from those who have booked this property.

I haven’t even seen the regular points from my stay from mid-Feb (JW Anaheim) post, even though it’s supposed to earn. Keep meaning to submit a missing points request, just haven’t had a chance yet. I know they know about the stay, since it was in my account prior to the arrival. But something weird was happening, I think, since the folio was never automatically sent to me upon check out - I suspect somehow they may have had a Chase email tied to it rather than mine, but who knows.

Anyone booked at the IC Times Sq?
my edit stay says Classic Room, 1 King Bed (Low Floor), 1 King

is that the upgrade?

how is the IC restaurant?

Is that the room type you booked? Is that what Chase Travel confirmed, or what you see in your IHG account?

that is what I booked
cheapest room

ihg shows reservation but won’t open details