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Originally Posted by farnorthtrader
(Post 37551288)
Not sure I agree with this being a problem on Chase' side. My Edit reservations so far have been with Marriott. In both cases, Marriott had our Bonvoy number on the reservations and were aware that they were Edit bookings, but they had not coded into their system with the right promotion code to recognize them as being loyalty eligible. There would have been nothing Chase could have done to fix the issue
No you don't... So: You bought it through Chase, and Chase is advertising that it earns Bonvoy Credit and benefits.... that's who told you, sold you, and booked you into the Hotel. |
Originally Posted by pvrMM3
(Post 37551418)
Sorry, but it's a Chase problem, it's their program, and they are responsible as they are marketing and selling it. Do you see Marriott advertising, hey this hotel is part of the Edit program, or you can book with us and get your Edit benefits?
No you don't... So: You bought it through Chase, and Chase is advertising that it earns Bonvoy Credit and benefits.... that's who told you, sold you, and booked you into the Hotel. |
Originally Posted by farnorthtrader
(Post 37551529)
Okay, you go through the people that can't fix it and have to contact the hotel group to fix it, I will send a message directly to the people that can fix it. Your principles, your time. I would rather avoid the frustration
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Originally Posted by farnorthtrader
(Post 37551288)
Not sure I agree with this being a problem on Chase' side. My Edit reservations so far have been with Marriott. In both cases, Marriott had our Bonvoy number on the reservations and were aware that they were Edit bookings, but they had not coded into their system with the right promotion code to recognize them as being loyalty eligible. There would have been nothing Chase could have done to fix the issue
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FYI, no issues earning credit at Marriott Properties through the Amex FHR and HC programs.... if you book a hotel through Amex that isn't part of those programs, then you get no credit or status recognition though. So this is a Chase issue, as Marriott seems to have not problem recognizing status through the original program like this that Chase is attempting to emulate.
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I just had two separate "The EDIT" stays at MGM properties in Vegas. I added my Marriott number to both reservations on check in. One (MGM Grand) has awarded me Marriott stay credit for my stay and a token amount of points (1400ish). The other (Park MGM) has not tracked. Is this a YMMV situation?
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Originally Posted by Enigma368
(Post 37556449)
I just had two separate "The EDIT" stays at MGM properties in Vegas. I added my Marriott number to both reservations on check in. One (MGM Grand) has awarded me Marriott stay credit for my stay and a token amount of points (1400ish). The other (Park MGM) has not tracked. Is this a YMMV situation?
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Originally Posted by InFlightJay
(Post 37521160)
SP03 Do you know if the Edit Property credits are as restrictive as the FHR property credit? I have a Edit/FHR back to back booking. I know in the FHR thread, some properties will deem a back to back as 1 stay and not give separate credits. I don't see anything in the terms that says the same for The Edit property Credit. I just found "per booking" language.
I expect I will get the Edit Propery Credit at the Andaz for the first few days of my stay. I'm just wondering if the hotel would then say the FHR booking would not give me $100 because of the Edit booking. I was going to extend another few days using a second Edit booking and wanted to know if the $100 would be honored. I know it may vary on the property, but they are 2 different programs and I know FHR/THC are very clear with the "stay" language. I just haven't found that in the Edit terms. |
Originally Posted by ChrisFlyer66
(Post 37558965)
I made an Edit stay at Kimpton Maa Lai followed immediately by an FHR stay. At check-in (two weeks ago) The hotel said they are not supposed to give two $100 property credits for consecutive stays, but then were nice and said they would make an exception and give me a $200 property credit this time to use anytime during my 3-day stay.
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Has anyone used the Chase Sapphire Reserve "The Edit" feature to stay at The Mondrian La Condesa (CDMX)?
If so, how did it go? Also, how about the general $250 hotel credit for certain brands, like IHG, Montage, Pendry, Omni, Minor, Virgin, Pan Pacific, etc.? |
Originally Posted by GundamWing01
(Post 37538019)
yes. prob class action. im sure attorneys are waiting on the sidelines for critical mass. maybe 1-2yrs worth of overpaid resort fees to hit chase w/ huge fines.
u need to call the property ASAP. ask them questions about ur booking. how does it show up and wat fees already paid to property. u prepaid chase EDIT rite? then property should tell u everything. ask for billing mgr. bring copy of receipt? dont bother. wont work. resort fees paid onsite. they wont know jack about wat u paid chase. they will prob say u used expedia and u owe them resort fees. go handle the circus now. dont do it while ur traveling. https://www.flyertalk.com/forum/37563262-post32.html Edit: Just after I posted this, I called Chase Travel and explained the situation to the rep that answered. The rep offered to call the hotel and check into it but said I could also call the hotel and or start a dispute. I requested that he make the call as a first step. I don't want to dispute the charge right off the bat and possibly get onto the equivalent of the "Do Not Rent" list that Hertz apparently puts you on if you dispute charges. The rep put me on hold and said he talked to the hotel. He said he has to make a ticket to some office/back end on Chase Travel and see if they can get me a refund. He said it takes at least 72 business days for this process to proceed. Now, I await to see if they solve this problem. I definitely won't be using Chase Travel over using the IHG website to book future trips with the hassle I am now enduring and all the issues people had here in Las Vegas with resort fees being double charged. That's in addition to Chase Travel still not sending my member number in the reservation as they claim they do (and the issues others have had with points not posting). At least I got my loyalty points b/c I made sure my member number was added. |
Originally Posted by rhwbullhead
(Post 37563288)
… at least 72 business days..
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Originally Posted by jdsva
(Post 37563365)
Good to see their response times are improving…
My mistake there obviously |
Originally Posted by Zolor23
(Post 37548261)
Hate to beat this topic to death, but adding onto the reports of double charged resort fees as I just checked out of the Omni Boston Hotel at the Seaport today and was charged their $35/night destination fee, which was specifically broken out in the Chase Travel confirmation as a $70 charge included in the total paid. I showed the front desk agent what it said and they just shrugged and said not our problem without even attempting to work it out. When I called Chase to clear it up, they allegedly got on the phone with the same hotel employee and magically they said they should have never charged it and will refund me. We'll see in the next few days how that goes.
The whole stay/booking was truly a mess. I used the $250 edit credit in combination with the new $250 select brands credit on the reservation on Jan. 11th for this booking. When the price dropped two days later, I cancelled and rebooked but the select brands credit did not return to the account instantly, so that credit was not applied but the second edit credit was applied so only $250 was covered. I used the same call to Chase as the above issue to ask them to manually apply the $250 select brands credit. Also will wait a week or two to see if that gets resolved. we have to keep beating the drum on this issue. cuz its STILL a major problem. pple struggling to get refunds: http://www.reddit.com/r/ChaseSapphir...rt_fee_dispute http://www.reddit.com/r/ChaseSapphir...le_fee_billing screw chase and their circus freak show implementation of their wannabe amex FHR. this significantly devalues the EDIT credits. happy for those who are able to use it. i have skipped it so far. maybe some properties have no resort fees? not sure. ur experience is exactly what pisses me off about any OTA related issue. zero accountability. fingers pointed everywhere but themselves. but i didnt expect priceline expedia drama to come from chase travel w/ EDIT credit.
Originally Posted by rhwbullhead
(Post 37563288)
Has anyone resolved this issue of double paying? My issue was somewhat similar in that I was still charged taxes & some Georgia Hotel fee on a Chase Travel booking that included all taxes and fee.
https://www.flyertalk.com/forum/37563262-post32.html Edit: Just after I posted this, I called Chase Travel and explained the situation to the rep that answered. The rep offered to call the hotel and check into it but said I could also call the hotel and or start a dispute. I requested that he make the call as a first step. I don't want to dispute the charge right off the bat and possibly get onto the equivalent of the "Do Not Rent" list that Hertz apparently puts you on if you dispute charges. The rep put me on hold and said he talked to the hotel. He said he has to make a ticket to some office/back end on Chase Travel and see if they can get me a refund. He said it takes at least 72 business days for this process to proceed. Now, I await to see if they solve this problem. I definitely won't be using Chase Travel over using the IHG website to book future trips with the hassle I am now enduring and all the issues people had here in Las Vegas with resort fees being double charged. That's in addition to Chase Travel still not sending my member number in the reservation as they claim they do (and the issues others have had with points not posting). At least I got my loyalty points b/c I made sure my member number was added. so far, it seems like a YMMV situation where pple had to fight and it worked for some. but no way im gonna waste time like that. im just gonna avoid. http://www.reddit.com/r/ChaseSapphir...s_and_the_edit |
Originally Posted by Enigma368
(Post 37556449)
I just had two separate "The EDIT" stays at MGM properties in Vegas. I added my Marriott number to both reservations on check in. One (MGM Grand) has awarded me Marriott stay credit for my stay and a token amount of points (1400ish). The other (Park MGM) has not tracked. Is this a YMMV situation?
Originally Posted by LAX/HKG
(Post 37558130)
We stayed at Park MGM several weeks ago via “THE EDIT” program. Points have already been posted on the Marriott account.
http://www.reddit.com/r/ChaseSapphir...ls_resort_fees |
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