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Old Jan 19, 2017, 8:44 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: StartinSanDiego
Please read this Wiki before posting questions in the thread.

Do not post offers or requests for referral links in this thread! The proper thread for referral offers is here.
All Chase issued cards are here: https://creditcards.chase.com/sitemap

This thread--a continuation of previous discussions through May 2015 and December 2016--focuses on general Chase policies & practices for new applications. For information on specific Chase cards and their bonuses/terms/benefits, see the following threads and their associated wikis: Table of Contents
  1. Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?

  2. What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?

  3. Does the 5/24 rule apply to applications for all Chase cards?

  4. How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?

  5. How does Chase calculate the relevant 24-month period? By calendar months? By exact days?

  6. Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?

  7. Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?

  8. Can I apply for a specific Chase card and earn the bonus again after doing so previously?

  9. I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?

  10. I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?

  11. I wasn't auto-approved. Should I call in?

  12. How can I determine the deadline for meeting the spend requirement to earn the signup bonus?

  13. Once I meet the card's spend requirement, how soon will I receive my signup bonus points?

  14. Should I downgrade or cancel my existing cards before applying?

  15. Useful Chase telephone numbers

Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?
Chase does not have a known limit. However, several reports (for example) indicate that Chase is highly sensitive to multiple applications within a short time period, and that the second (or subsequent) applications run a substantial risk of being denied. In many cases, this is likely related to Chase's practice of allocating a large credit line (up to an applicant's personal maximum) when approving a new card such as the first application in a series. (See also the discussion below concerning aggregate Chase credit lines.)

What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?
Starting in May 2015, Chase began denying applications for its own personal cards (e.g., Sapphire Preferred, Freedom, Slate & Freedom Unlimited) if the applicant's credit report shows that she or he opened 5 or more credit cards with any card issuer in the prior 24 months ("the 5/24 rule").

For a few days in early September 2016, Chase included explicit language ("You will not be approved for this card if you have opened 5 or more bank cards in the past 24 months") on the application page for the Sapphire Reserve card--and then promptly removed it. The absence of this language on landing/application pages for the CSR or any other Chase card is not a reliable indicator of whether the 5/24 policy applies.

See the next section for co-branded cards exempt from the 5/24 policy, and the later section discussing potential ways around 5/24.

Does the 5/24 rule apply to applications for all Chase cards?
Previously the rule did not apply to applications for the Ink Plus business card or to co-branded cards such as United, Hyatt, IHG, etc. However, on May 22, 2016 Chase extended its 5/24 rule to cover Ink business cards and some co-branded cards. (Note that there were premature reports that Chase Ink Plus would be made subject to the rule in March 2016 (which did not happen), and that all co-branded cards would follow in April 2016 (also did not happen).)

Although we had numerous reports of applications prior to May 22 being denied for a United/Hyatt/IHG/WN card by a CSR citing the 5/24 rule, the available evidence strongly suggested that those applicants had other serious issues--multiple Chase applications in a short period; large existing Chase credit line--and that overzealous CSRs gratuitously (and erroneously) invoked the 5/24 rule in the past as an additional supposed justification for the denial. Thus, it is difficult to separate such false positives from any change in Chase policy.

Instead, the most useful data points are those where an applicant is approved for a Chase card despite being over 5/24. Since May 22, 2016, we have such reports for these co-branded cards (in order from oldest to newest for each card):
For a longer list of cards apparently not subject to 5/24, check this link:
In November 2018, Chase seems to have possibly expanded 5/24 to more cards, possibly including some mentioned above. See this link:
Please follow discussion in the thread for current updates.

How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?
The 24-month count includes personal cards opened at other banks, and even cards on which the applicant is only an authorized user and not the primary cardholder. Chase has been extremely inflexible with this policy, with agents stating that there is nothing they can do to circumvent this restriction. However, in some cases Chase may reconsider a denial if the applicant has <5 new cards excluding cards on which s/he is an authorized user. You may need to escalate to the next level of customer service agent, as many front-line agents seem to be unable or unwilling to remove the authorized user accounts from the count.

Note:

How does Chase calculate the relevant 24-month period? By calendar months? By exact days?
In February 2017, a FTer reported a successful application a day or two after dropping from 5/24 to 4/24. However, because Chase sometimes approves applicants who are at 5/24 exactly (see above), this data point does not conclusively prove that Chase drops cards from its calculation on the exact 24-month anniversary of the previous bonus.

Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?
No. Chase uses the information from your credit report, and closing an account doesn't make it disappear.

Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?
As to targeted mailers, we have insufficient anecdotal evidence to reach any reliable conclusions. (Reports suggesting no exemption from 5/24 here and here.)

There have been reports of people with more than 5 cards opened in the last 24 months being successful if they are already pre-approved for the card in question. To find out if you are pre-approved, you can call or go into a branch to ask. Success stories appear to be connected to Chase Private Client (CPC) status and the rollout of the Chase Sapphire Reserve card. In-branch pre-approvals (showing a green screen on the banker's computer) result in automatic approvals. Some (but not all) CPC clients had success in recon calls[[I]citation needed].

Can I apply for a specific Chase card and earn the bonus again after doing so previously?
It depends. A Chase card may be "churned" when an entirely new version becomes available. For example, business cards are distinct from personal/consumer cards. Note that simple variations among bonus offers do not amount to new versions/products for purposes of this rule.

Beginning in 2014, Chase began including explicit language in most of its offers, such as the following:
This new cardmember bonus offer is not available to either (i) current cardmembers of this consumer credit card, or (ii) previous cardmembers of this consumer credit card who received a new cardmember bonus for this consumer credit card within the last 24 months.
Effective August 2018, Chase imposed stringent additional restrictions on receiving the signup bonus for any version of the Sapphire card. See Sapphire (CSR & CSP) 48 months between bonuses, August 2018 and the master threads for each card (listed above) for details and discussion.

There are four key considerations in determining whether you can churn a given card:
  • The 5/24 policy discussed in detail above.
  • The 24-month bonus waiting period--in the case of Sapphire cards, the collective 48-month period--is measured not from the date of your previous application (or approval date, if different), but instead from the date you received the signup-related bonus on the previous card, which may be 3-4 months later than the approval date. The same rule applies regardless of the type of signup bonus received (points, miles, or free-night certs); anniversary benefits unrelated to spending requirements, such as annual IHG & Marriott certs, do not count as signup bonuses.
  • If you still have your old card of the same type, you're ineligible.
  • Chase's policy does not indicate whether there is also a minimum waiting period between cancellation and reapplication, and there is not yet sufficient anecdotal evidence from FTers to draw firm conclusions. At a minimum, a prudent churner will wait at least a week or two after cancellation before reapplying so that all of Chase's systems fully reflect that closure. (See first bullet point above.) At least one FTer has reported re-applying successfully 14 days after canceling the previous card.
Finally, note that if you reapply too soon, Chase may still issue you the new card. (This differs from some other card issuers, which may deny such applications outright.) In this case, Chase typically notifies you by letter within a month or two after approval that, as a previous cardholder, you will not receive the bonus a second time.

I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?
No. Being an additional user on someone else's account poses no bar to applying for that same card & bonus, except insofar as such cards may count toward the 5/24 rule (as discussed above).

I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?
Yes.

In the past, the conventional wisdom among FTers was that you were more likely to hurt your chances by closing an account or reducing CL unilaterally. However, substantial evidence from 2014 onward strongly indicates that Chase is increasingly likely to reject applications (or at least not auto-approve them) where an applicant has an existing total credit line that is high compared to his/her income & spending patterns. (For many members, the threshold appears to be in the $45K-60K range, but that is highly speculative.)

Recent reports suggest that closing accounts and/or voluntarily reducing credit lines increases the odds of auto-approval or in-branch pre-approval. (You can do either by calling or simply sending a secure message through your Chase online account. You do not need to provide a reason for the request.) For best results, keep at least $5K-10K in excess credit; if your application is not approved, you can always contact the reconsideration department and offer to reallocate that portion of your existing credit line. Note: despite allowing credit line to be moved between personal and business accounts in the past, Chase is no longer permitting such reallocation in either direction.

With respect to timing, it is better to reduce any CL as soon as you can conveniently do so, e.g., after meeting the bonus spend on a card you do not plan to use regularly thereafter. (Do not reduce CL on a given card if it would increase your "credit utiilization"--that is, the ratio of outstanding balance to CL--above ~30%. A high credit utilization number is a red flag for banks and can adversely affect your credit score.) Waiting until one's next application to lower a CL is less than optimal, as the reduced CL is not immediately recognized by all of Chase's systems.

There is no known minimum wait between lowering a CL and having the freed-up amount become available for purposes of a new application. A prudent applicant will, as recommended above, plan well in advance; failing that, an applicant would be wise to wait at least 24 hours between lowering a CL and applying for a new card.

I wasn't auto-approved. Should I call in?
It may be better to avoid calling Chase unless your application is denied. Many recent calls on pending applications led to denials, and many people report having success letting applications work their way through the system. Be patient. Time is on your side; increasingly, Chase CSRs are not.

If you do call, expect extensive and possibly hostile questioning. Be prepared to answer questions regarding the need for more credit, past credit apps for both Chase and other banks, income, business finances, etc. Know your CLs with Chase before you call so you know which card/s you are willing to decrease the CLs on. If the app is for a significant other who dislikes such calls, they can authorize you to speak on their behalf and hand the phone over to you.

How can I determine the deadline for meeting the spend requirement to earn the signup bonus?
Just send Chase a secure message (SM) through your online account. Although the deadline should in theory be N months from the date of approval (not the date of application or card activation)--where N is the number of months specified in the offer--Chase typically pads this period to account for the time required to fabricate and deliver physical cards. For example, a recent "3-month" deadline was in fact 114 days, as confirmed by Chase's SM confirmation.

Once I meet the card's spend requirement, how soon will I receive my signup bonus points?
Bonus points typically accrue at the close of the billing period in which you incur the corresponding charges. Points should appear in your hotel/airline account within a few days thereafter.

NOTE: If you complete your required spending in the last 7-10 days of the statement period, the bonus may not post until the following month's statement, even if the regular per-dollar points post on the first statement. This is normal behavior for Chase and is not worth a phone call.

Should I downgrade or cancel my existing cards before applying?
Useful Chase telephone numbers
(800) 432-3117 – General Application Status Line, automated
(800) 436-7927 – Alternative General Application Status Line, automated
(888) 609-7805 – Alternative Personal Reconsideration line with live rep
(888) 269-8690 - Business Credit Card Application Status Line, automated
(800) 453-9719 – Business Credit Card Reconsideration Line with live rep
(800) 955-9900 – General Card Services and Application status, automated
(888) 298-5623 – Credit Reallocation Office (Personal cards)
(800) 453-9719 – Credit Reallocation Office (Business cards)
(888) 622-7547 – Executive Offices
(877) 470-9042 – Personal Application Verification line with live rep
Twitter: @ChaseSupport
Note: In the past, automated telephone status reports stating that Chase would notify you in 2 weeks often resulted in an approval, whereas the "7-10 days" telephone recording often indicated imminent denial. In 2016, this pattern became increasingly unpredictable, with many applicants receiving approval despite an earlier "7-10 days" automated telephone message. As a result, automated telephone responses should not be regarded as reliable indicators of an application's likely outcome.
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Applying for Chase Credit Cards, 2017-2019

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Old Oct 16, 2017, 7:23 am
  #1171  
 
Join Date: Sep 2016
Posts: 5
I could use some guidance as to how to approach applying for the Sapphire Reserve. Right now I am under 5/24 (finally), and I have a Sapphire Preferred, no fee Ink Cash, and Freedom. I also believe that, all things equal, Chase would be willing to extend more credit to me (but I have enough accounts I could shuffle balances). Which of the below would be my best options?

1. Apply for Reserve, then on my consideration call have the rep close my Preferred. I haven't seen any data points if this would be a viable strategy.
I'd hate to waste a credit pull, although I'm not planning on buying anything requiring new credit any time soon. I'm also not planning on applying for any other cards soon, either.

2. Downgrade Preferred to Unlimited, wait until that process is complete, then apply for Reserve with no Sapphire products. My only hesitation here is that I would be without the ability to transfer the UR points in the time without the Reserve (and then I'd be screwed in the worst case scenario that I didn't get approved for the Reserve).

I appreciate any thoughts, or links to data points that I may have missed. Thanks all!
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Old Oct 16, 2017, 7:36 am
  #1172  
 
Join Date: Aug 2007
Location: Truth or Consequences, NM
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Posts: 6,193
Originally Posted by aerovol
I could use some guidance as to how to approach applying for the Sapphire Reserve. Right now I am under 5/24 (finally), and I have a Sapphire Preferred, no fee Ink Cash, and Freedom. I also believe that, all things equal, Chase would be willing to extend more credit to me (but I have enough accounts I could shuffle balances). Which of the below would be my best options?

1. Apply for Reserve, then on my consideration call have the rep close my Preferred. I haven't seen any data points if this would be a viable strategy.
I'd hate to waste a credit pull, although I'm not planning on buying anything requiring new credit any time soon. I'm also not planning on applying for any other cards soon, either.

2. Downgrade Preferred to Unlimited, wait until that process is complete, then apply for Reserve with no Sapphire products. My only hesitation here is that I would be without the ability to transfer the UR points in the time without the Reserve (and then I'd be screwed in the worst case scenario that I didn't get approved for the Reserve).

I appreciate any thoughts, or links to data points that I may have missed. Thanks all!
I don't think scenario (1) is a viable option. You'll be auto-denied for having a CSP and there are a few recent data points that indicate recon will be unable to overcome the denial, even if you offer to close the CSP. ​​​​​​​Downgraded Sapphire Preferred to Freedom Unlimited, but Reserve app rejected.

Scenario (2) is, IMO, your most probable course for success. You'll need to allow some time for the downgrade to filter through the Chase system prior to applying for the CSR.

Scenario (3) - ha ha - is where you get a CIP for the 80K sign-up bonus (higher than the CSR's bonus) and just upgrade your CSP to CSR for whatever benefits you were hoping to get from the CSR. :-)

Last edited by Diplomatico; Oct 16, 2017 at 7:38 am Reason: Added link
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Old Oct 16, 2017, 7:58 am
  #1173  
 
Join Date: Sep 2016
Posts: 5
Originally Posted by Diplomatico
I don't think scenario (1) is a viable option. You'll be auto-denied for having a CSP and there are a few recent data points that indicate recon will be unable to overcome the denial, even if you offer to close the CSP.

Scenario (2) is, IMO, your most probable course for success. You'll need to allow some time for the downgrade to filter through the Chase system prior to applying for the CSR.

Scenario (3) - ha ha - is where you get a CIP for the 80K sign-up bonus (higher than the CSR's bonus) and just upgrade your CSP to CSR for whatever benefits you were hoping to get from the CSR. :-)

I don't know why I even didn't think about Scenario 3! I had a Ink Cash Preferred in the past but it's been well after two years since I received that bonus. Plus, it would not count on my 5/24 count. I would have to delay my Sapphire Reserve application, but that would not be the end of the world. Thanks so much!
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Old Oct 16, 2017, 8:36 am
  #1174  
 
Join Date: Sep 2010
Posts: 153
Finally got under 5/24 yesterday.
Should I apply for the ink card today? or will be a better chance to get automatic approval if I wait a week or so or even until next month?
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Old Oct 18, 2017, 8:40 am
  #1175  
 
Join Date: Apr 2008
Posts: 615
Originally Posted by Belllaaa
Finally got under 5/24 yesterday.
Should I apply for the ink card today? or will be a better chance to get automatic approval if I wait a week or so or even until next month?
Are you sure you're under 5/24?

If so, give it a week just to be on the safe side - what's the rush?
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Old Oct 18, 2017, 1:41 pm
  #1176  
 
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,943
Originally Posted by Belllaaa
Finally got under 5/24 yesterday.
Should I apply for the ink card today? or will be a better chance to get automatic approval if I wait a week or so or even until next month?
I’d wait till 11/1 to be 100% sure.
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Old Oct 18, 2017, 5:35 pm
  #1177  
 
Join Date: Feb 2009
Posts: 6,607
Originally Posted by Belllaaa
Finally got under 5/24 yesterday.
Should I apply for the ink card today? or will be a better chance to get automatic approval if I wait a week or so or even until next month?

If approved for the INK make sure you report if you are able to get another Chase Personal card while being 5/24 again.

I can't find any solid Dp's about Chase business cards counting towards 5/24

I know if you are over 5/24 you will get denied the business card, wondering if the business card itself would make 4/24 into 5/24
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Old Oct 18, 2017, 6:15 pm
  #1178  
 
Join Date: Sep 2010
Posts: 153
Originally Posted by flyer4512
If approved for the INK make sure you report if you are able to get another Chase Personal card while being 5/24 again.

I can't find any solid Dp's about Chase business cards counting towards 5/24

I know if you are over 5/24 you will get denied the business card, wondering if the business card itself would make 4/24 into 5/24
I am currently 4/24. I am planning to apply for the ink first and than United. I will report the result here. I guess I will wait a few days days before applying. I just don’t want to too long since I want to apply for Barclays aa 60k that expires on 11/30 and also for Delta amex that expires on 11/8
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Last edited by Belllaaa; Oct 18, 2017 at 7:54 pm
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Old Oct 19, 2017, 1:11 am
  #1179  
 
Join Date: Aug 2010
Posts: 124
Originally Posted by flyer4512
If approved for the INK make sure you report if you are able to get another Chase Personal card while being 5/24 again.

I can't find any solid Dp's about Chase business cards counting towards 5/24

I know if you are over 5/24 you will get denied the business card, wondering if the business card itself would make 4/24 into 5/24
Nope, fortunately, the biz card will not add to the x/24 count. Two family members applied over the course of this year for the CIP, and countless data points at Reddit
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Old Oct 19, 2017, 2:35 pm
  #1180  
 
Join Date: Feb 2009
Posts: 6,607
Originally Posted by prech
Nope, fortunately, the biz card will not add to the x/24 count. Two family members applied over the course of this year for the CIP, and countless data points at Reddit
Cool, then I will have my wife go for the INK , Sw Business card ( companion pass) and Marriott Business first as she will be 1/24 come November. Then if the Chase business cards don't add to the X/24 count she should be able to get CSP, Marriott, SW Premier and United.
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Old Oct 19, 2017, 7:48 pm
  #1181  
 
Join Date: Dec 2013
Posts: 81
Anybody have any DPs if a targeted email would bypass 5/24 as being considered a pre-approval? I received a $300 bonus on $500 spend for an Unlimited. I received it, but my SO who is under 5/24 didn't. Tried to use mine for her, but it wouldn't let me change the name in the application. There's no way this would let me bypass 5/24, right? $300 on $500 spend and have an Unlimited at 1.5% UR? Might give it a shot and hope it counts as a pre-approval! Also might go into a local Chase branch tomorrow and see if I have any pre-approvals there.
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Old Oct 21, 2017, 7:54 pm
  #1182  
 
Join Date: Sep 2012
Posts: 4,431
My wife applied and was approved for 2 Southwest personal cards (Plus and Premier) on 10/1. Statement date isn't announced yet but next payment is on 11/26. Chase seems to post statement 3 days after due date. I'm aiming for the Companion Pass in early January, so I'm trying to figure out when to complete spending requirements. It has to be within 90 days (I don't want to risk the 120 days other people are reporting), which willgive me until 12/30. I could complete the spend requirement on 12/29 (which will probably be statement date), but I worry that the points may not post automatically if transaction finalizes after 12/30. If I make the purchase too early, then I risk having the Pliny's post in late December. I've never called Chase to change statement date-- do I need to wait for first statement to close before I call?
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Old Oct 21, 2017, 10:27 pm
  #1183  
FlyerTalk Evangelist
 
Join Date: Jul 2003
Location: Florida
Posts: 29,762
Originally Posted by DaveInLA
My wife applied and was approved for 2 Southwest personal cards (Plus and Premier) on 10/1. Statement date isn't announced yet but next payment is on 11/26. Chase seems to post statement 3 days after due date. I'm aiming for the Companion Pass in early January, so I'm trying to figure out when to complete spending requirements. It has to be within 90 days (I don't want to risk the 120 days other people are reporting), which willgive me until 12/30. I could complete the spend requirement on 12/29 (which will probably be statement date), but I worry that the points may not post automatically if transaction finalizes after 12/30. If I make the purchase too early, then I risk having the Pliny's post in late December. I've never called Chase to change statement date-- do I need to wait for first statement to close before I call?
You dont need to wait for the first statement date. Though the rep usually needs to know when you want the payment due date is - that is what they change IIRC. As long as the due date is changed, the statement date naturally would be different. So work backward to get a desired statement date.
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Old Oct 23, 2017, 2:24 pm
  #1184  
Suspended
 
Join Date: Jul 2007
Location: PHL
Posts: 10,060
I just called recon line, got denied on Chase Marriott personal card for 5/24 rule. Is there any other recourse to get this approved? I did get these chase cards for the last year:

CSR
CSP
United
IHG
Hyatt
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Old Oct 23, 2017, 7:03 pm
  #1185  
FlyerTalk Evangelist
 
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
Originally Posted by 9Benua
I just called recon line, got denied on Chase Marriott personal card for 5/24 rule. Is there any other recourse to get this approved? I did get these chase cards for the last year:

CSR
CSP
United
IHG
Hyatt
Why did you apply for the personal Marriott card then? It's only the business Marriott card that's not subject to 5/24 denials. The personal Marriott card is definitely subject to 5/24 denials. (That's explained in the wikipost atop this thread, in the section titled "Does the 5/24 rule apply to applications for all Chase cards?".)

And 5/24 isn't just a count of your Chase cards. It's all the bank cards (from all banks) showing on your credit report with an "opened on" date in the past 24 months.

So you were at 5/24 already if those were the only cards that you opened in the past 24 months, and definitely beyond 5/24 if you opened any other personal cards (at any banks) during the past 24 months.
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