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Old Jan 19, 2017, 8:44 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: StartinSanDiego
Please read this Wiki before posting questions in the thread.

Do not post offers or requests for referral links in this thread! The proper thread for referral offers is here.
All Chase issued cards are here: https://creditcards.chase.com/sitemap

This thread--a continuation of previous discussions through May 2015 and December 2016--focuses on general Chase policies & practices for new applications. For information on specific Chase cards and their bonuses/terms/benefits, see the following threads and their associated wikis: Table of Contents
  1. Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?

  2. What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?

  3. Does the 5/24 rule apply to applications for all Chase cards?

  4. How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?

  5. How does Chase calculate the relevant 24-month period? By calendar months? By exact days?

  6. Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?

  7. Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?

  8. Can I apply for a specific Chase card and earn the bonus again after doing so previously?

  9. I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?

  10. I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?

  11. I wasn't auto-approved. Should I call in?

  12. How can I determine the deadline for meeting the spend requirement to earn the signup bonus?

  13. Once I meet the card's spend requirement, how soon will I receive my signup bonus points?

  14. Should I downgrade or cancel my existing cards before applying?

  15. Useful Chase telephone numbers

Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?
Chase does not have a known limit. However, several reports (for example) indicate that Chase is highly sensitive to multiple applications within a short time period, and that the second (or subsequent) applications run a substantial risk of being denied. In many cases, this is likely related to Chase's practice of allocating a large credit line (up to an applicant's personal maximum) when approving a new card such as the first application in a series. (See also the discussion below concerning aggregate Chase credit lines.)

What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?
Starting in May 2015, Chase began denying applications for its own personal cards (e.g., Sapphire Preferred, Freedom, Slate & Freedom Unlimited) if the applicant's credit report shows that she or he opened 5 or more credit cards with any card issuer in the prior 24 months ("the 5/24 rule").

For a few days in early September 2016, Chase included explicit language ("You will not be approved for this card if you have opened 5 or more bank cards in the past 24 months") on the application page for the Sapphire Reserve card--and then promptly removed it. The absence of this language on landing/application pages for the CSR or any other Chase card is not a reliable indicator of whether the 5/24 policy applies.

See the next section for co-branded cards exempt from the 5/24 policy, and the later section discussing potential ways around 5/24.

Does the 5/24 rule apply to applications for all Chase cards?
Previously the rule did not apply to applications for the Ink Plus business card or to co-branded cards such as United, Hyatt, IHG, etc. However, on May 22, 2016 Chase extended its 5/24 rule to cover Ink business cards and some co-branded cards. (Note that there were premature reports that Chase Ink Plus would be made subject to the rule in March 2016 (which did not happen), and that all co-branded cards would follow in April 2016 (also did not happen).)

Although we had numerous reports of applications prior to May 22 being denied for a United/Hyatt/IHG/WN card by a CSR citing the 5/24 rule, the available evidence strongly suggested that those applicants had other serious issues--multiple Chase applications in a short period; large existing Chase credit line--and that overzealous CSRs gratuitously (and erroneously) invoked the 5/24 rule in the past as an additional supposed justification for the denial. Thus, it is difficult to separate such false positives from any change in Chase policy.

Instead, the most useful data points are those where an applicant is approved for a Chase card despite being over 5/24. Since May 22, 2016, we have such reports for these co-branded cards (in order from oldest to newest for each card):
For a longer list of cards apparently not subject to 5/24, check this link:
In November 2018, Chase seems to have possibly expanded 5/24 to more cards, possibly including some mentioned above. See this link:
Please follow discussion in the thread for current updates.

How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?
The 24-month count includes personal cards opened at other banks, and even cards on which the applicant is only an authorized user and not the primary cardholder. Chase has been extremely inflexible with this policy, with agents stating that there is nothing they can do to circumvent this restriction. However, in some cases Chase may reconsider a denial if the applicant has <5 new cards excluding cards on which s/he is an authorized user. You may need to escalate to the next level of customer service agent, as many front-line agents seem to be unable or unwilling to remove the authorized user accounts from the count.

Note:

How does Chase calculate the relevant 24-month period? By calendar months? By exact days?
In February 2017, a FTer reported a successful application a day or two after dropping from 5/24 to 4/24. However, because Chase sometimes approves applicants who are at 5/24 exactly (see above), this data point does not conclusively prove that Chase drops cards from its calculation on the exact 24-month anniversary of the previous bonus.

Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?
No. Chase uses the information from your credit report, and closing an account doesn't make it disappear.

Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?
As to targeted mailers, we have insufficient anecdotal evidence to reach any reliable conclusions. (Reports suggesting no exemption from 5/24 here and here.)

There have been reports of people with more than 5 cards opened in the last 24 months being successful if they are already pre-approved for the card in question. To find out if you are pre-approved, you can call or go into a branch to ask. Success stories appear to be connected to Chase Private Client (CPC) status and the rollout of the Chase Sapphire Reserve card. In-branch pre-approvals (showing a green screen on the banker's computer) result in automatic approvals. Some (but not all) CPC clients had success in recon calls[[I]citation needed].

Can I apply for a specific Chase card and earn the bonus again after doing so previously?
It depends. A Chase card may be "churned" when an entirely new version becomes available. For example, business cards are distinct from personal/consumer cards. Note that simple variations among bonus offers do not amount to new versions/products for purposes of this rule.

Beginning in 2014, Chase began including explicit language in most of its offers, such as the following:
This new cardmember bonus offer is not available to either (i) current cardmembers of this consumer credit card, or (ii) previous cardmembers of this consumer credit card who received a new cardmember bonus for this consumer credit card within the last 24 months.
Effective August 2018, Chase imposed stringent additional restrictions on receiving the signup bonus for any version of the Sapphire card. See Sapphire (CSR & CSP) 48 months between bonuses, August 2018 and the master threads for each card (listed above) for details and discussion.

There are four key considerations in determining whether you can churn a given card:
  • The 5/24 policy discussed in detail above.
  • The 24-month bonus waiting period--in the case of Sapphire cards, the collective 48-month period--is measured not from the date of your previous application (or approval date, if different), but instead from the date you received the signup-related bonus on the previous card, which may be 3-4 months later than the approval date. The same rule applies regardless of the type of signup bonus received (points, miles, or free-night certs); anniversary benefits unrelated to spending requirements, such as annual IHG & Marriott certs, do not count as signup bonuses.
  • If you still have your old card of the same type, you're ineligible.
  • Chase's policy does not indicate whether there is also a minimum waiting period between cancellation and reapplication, and there is not yet sufficient anecdotal evidence from FTers to draw firm conclusions. At a minimum, a prudent churner will wait at least a week or two after cancellation before reapplying so that all of Chase's systems fully reflect that closure. (See first bullet point above.) At least one FTer has reported re-applying successfully 14 days after canceling the previous card.
Finally, note that if you reapply too soon, Chase may still issue you the new card. (This differs from some other card issuers, which may deny such applications outright.) In this case, Chase typically notifies you by letter within a month or two after approval that, as a previous cardholder, you will not receive the bonus a second time.

I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?
No. Being an additional user on someone else's account poses no bar to applying for that same card & bonus, except insofar as such cards may count toward the 5/24 rule (as discussed above).

I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?
Yes.

In the past, the conventional wisdom among FTers was that you were more likely to hurt your chances by closing an account or reducing CL unilaterally. However, substantial evidence from 2014 onward strongly indicates that Chase is increasingly likely to reject applications (or at least not auto-approve them) where an applicant has an existing total credit line that is high compared to his/her income & spending patterns. (For many members, the threshold appears to be in the $45K-60K range, but that is highly speculative.)

Recent reports suggest that closing accounts and/or voluntarily reducing credit lines increases the odds of auto-approval or in-branch pre-approval. (You can do either by calling or simply sending a secure message through your Chase online account. You do not need to provide a reason for the request.) For best results, keep at least $5K-10K in excess credit; if your application is not approved, you can always contact the reconsideration department and offer to reallocate that portion of your existing credit line. Note: despite allowing credit line to be moved between personal and business accounts in the past, Chase is no longer permitting such reallocation in either direction.

With respect to timing, it is better to reduce any CL as soon as you can conveniently do so, e.g., after meeting the bonus spend on a card you do not plan to use regularly thereafter. (Do not reduce CL on a given card if it would increase your "credit utiilization"--that is, the ratio of outstanding balance to CL--above ~30%. A high credit utilization number is a red flag for banks and can adversely affect your credit score.) Waiting until one's next application to lower a CL is less than optimal, as the reduced CL is not immediately recognized by all of Chase's systems.

There is no known minimum wait between lowering a CL and having the freed-up amount become available for purposes of a new application. A prudent applicant will, as recommended above, plan well in advance; failing that, an applicant would be wise to wait at least 24 hours between lowering a CL and applying for a new card.

I wasn't auto-approved. Should I call in?
It may be better to avoid calling Chase unless your application is denied. Many recent calls on pending applications led to denials, and many people report having success letting applications work their way through the system. Be patient. Time is on your side; increasingly, Chase CSRs are not.

If you do call, expect extensive and possibly hostile questioning. Be prepared to answer questions regarding the need for more credit, past credit apps for both Chase and other banks, income, business finances, etc. Know your CLs with Chase before you call so you know which card/s you are willing to decrease the CLs on. If the app is for a significant other who dislikes such calls, they can authorize you to speak on their behalf and hand the phone over to you.

How can I determine the deadline for meeting the spend requirement to earn the signup bonus?
Just send Chase a secure message (SM) through your online account. Although the deadline should in theory be N months from the date of approval (not the date of application or card activation)--where N is the number of months specified in the offer--Chase typically pads this period to account for the time required to fabricate and deliver physical cards. For example, a recent "3-month" deadline was in fact 114 days, as confirmed by Chase's SM confirmation.

Once I meet the card's spend requirement, how soon will I receive my signup bonus points?
Bonus points typically accrue at the close of the billing period in which you incur the corresponding charges. Points should appear in your hotel/airline account within a few days thereafter.

NOTE: If you complete your required spending in the last 7-10 days of the statement period, the bonus may not post until the following month's statement, even if the regular per-dollar points post on the first statement. This is normal behavior for Chase and is not worth a phone call.

Should I downgrade or cancel my existing cards before applying?
Useful Chase telephone numbers
(800) 432-3117 – General Application Status Line, automated
(800) 436-7927 – Alternative General Application Status Line, automated
(888) 609-7805 – Alternative Personal Reconsideration line with live rep
(888) 269-8690 - Business Credit Card Application Status Line, automated
(800) 453-9719 – Business Credit Card Reconsideration Line with live rep
(800) 955-9900 – General Card Services and Application status, automated
(888) 298-5623 – Credit Reallocation Office (Personal cards)
(800) 453-9719 – Credit Reallocation Office (Business cards)
(888) 622-7547 – Executive Offices
(877) 470-9042 – Personal Application Verification line with live rep
Twitter: @ChaseSupport
Note: In the past, automated telephone status reports stating that Chase would notify you in 2 weeks often resulted in an approval, whereas the "7-10 days" telephone recording often indicated imminent denial. In 2016, this pattern became increasingly unpredictable, with many applicants receiving approval despite an earlier "7-10 days" automated telephone message. As a result, automated telephone responses should not be regarded as reliable indicators of an application's likely outcome.
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Applying for Chase Credit Cards, 2017-2019

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Old Aug 25, 2018, 2:22 pm
  #1921  
 
Join Date: Sep 2008
Programs: N/A (kid =! no travel :( )
Posts: 236
So I just connected that we have a flight on United this coming Friday (in 6 days) and I don't have status or a card for free bags. Since there is a good chance we will have 2 checked bags RT that would be a cost of $100 right there. I am trying to determine if I should apply for the United card now and if I were approved (never had a problem previously) if the free checked benefit would likely be available by Friday (aka anyone have any experience on quick implementation)?

Stat wise:
I have opened 4 cards in the last 2 years (actually in the last month) - so I should be good for 5/24
My last united card was closed May of 2017, I applied in May of 2016 and received the bonus in June of 2016 - so I should be good for getting the 50k bonus (would prefer higher but yea)
I currently have 2 chase cards, Amazon and Sapphire Preferred (one of the cards opened in the last year), with around $80k in total limit - wondering if I should reduce these credit limits, I just got the Amazon really high when churning other cards and rolling their limit into it since I will never close it

So what are overall thoughts on my chances and on the benefits actually being available in less than a week?

Thanks for your thoughts and input

Last edited by pattermj; Aug 25, 2018 at 2:30 pm
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Old Aug 25, 2018, 7:02 pm
  #1922  
 
Join Date: Aug 2007
Location: Truth or Consequences, NM
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Posts: 6,194
Originally Posted by pattermj
So I just connected that we have a flight on United this coming Friday (in 6 days) and I don't have status or a card for free bags. Since there is a good chance we will have 2 checked bags RT that would be a cost of $100 right there. I am trying to determine if I should apply for the United card now and if I were approved (never had a problem previously) if the free checked benefit would likely be available by Friday (aka anyone have any experience on quick implementation)?

Stat wise:
I have opened 4 cards in the last 2 years (actually in the last month) - so I should be good for 5/24
My last united card was closed May of 2017, I applied in May of 2016 and received the bonus in June of 2016 - so I should be good for getting the 50k bonus (would prefer higher but yea)
I currently have 2 chase cards, Amazon and Sapphire Preferred (one of the cards opened in the last year), with around $80k in total limit - wondering if I should reduce these credit limits, I just got the Amazon really high when churning other cards and rolling their limit into it since I will never close it

So what are overall thoughts on my chances and on the benefits actually being available in less than a week?

Thanks for your thoughts and input
"The primary Cardmember and one companion traveling on the same reservation will each receive their first standard checked bag free ($25 value for the first checked bag, each way, per person) on United-operated flights when purchasing tickets with their United Explorer Card."

https://www.chase.com/personal/credi...ravel-benefits

Last edited by Diplomatico; Aug 25, 2018 at 7:08 pm
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Old Aug 25, 2018, 8:00 pm
  #1923  
 
Join Date: Sep 2008
Programs: N/A (kid =! no travel :( )
Posts: 236
Originally Posted by Diplomatico
"The primary Cardmember and one companion traveling on the same reservation will each receive their first standard checked bag free ($25 value for the first checked bag, each way, per person) on United-operated flights when purchasing tickets with their United Explorer Card."

https://www.chase.com/personal/credi...ravel-benefits
Arg dang, I was thinking it was similar to the Alaska card or delta card where just having it gave me the benefit. Well guess this is out the winodw
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Old Aug 26, 2018, 1:10 pm
  #1924  
 
Join Date: Dec 2017
Posts: 13
I received my bonus for the CSP card 2 years ago this month and and had planned to re-apply next month. I meet the 5/24 rule, have excellent credit scores, but just realized I got an intro bonus for the Chase Freedom Unilmited 13 months ago. Does this mean I would have to wait 24 months from that date since I got an intro bonus? I don't think so, but just realized it may be the case.

Also, if I do qualify, I wonder about applying for Ink instead of the CSP? My situation is that I do have an EIN number, but have not made money from my business (nor have I tried) in about 10 years. It is not the kind of thing I can do a quick transaction with, although I do think about getting it going again long-term.

Thanks!
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Old Aug 27, 2018, 4:59 am
  #1925  
 
Join Date: Sep 2011
Posts: 1,857
Originally Posted by flyerinfomama2
I received my bonus for the CSP card 2 years ago this month and and had planned to re-apply next month. I meet the 5/24 rule, have excellent credit scores, but just realized I got an intro bonus for the Chase Freedom Unilmited 13 months ago. Does this mean I would have to wait 24 months from that date since I got an intro bonus? I don't think so, but just realized it may be the case.
The Freedom bonus does not affect your CSP eligibility. You're good to go.
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Old Aug 27, 2018, 7:57 am
  #1926  
 
Join Date: Feb 2012
Location: DEN
Programs: Hilton Diamond Hyatt Globalist Marriott Gold AA EXP
Posts: 1,019
So I bought a new house and had a lot of remodel expenses on the old home which dropped my credit score from 800 to about 710 due to pulls and high credit utilization on a single card. Now it has worked its way back up to 754 Transunion and 781 on Equifax according to creditkarma. I also paid down my Amex bill which should drop my Credit utilization to the lowest bracket as of the latest statment - Friday 8/24. But I'm not seeing the statement reported yet on CK. It still says last reported by Amex on 7/24. How long before the latest statment balance hits my credit report?

And are my current scores high enough to get the Ink Cash Unlimited or should I wait until my credit Utilization drops the rest of the way?
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Old Aug 27, 2018, 8:26 am
  #1927  
 
Join Date: Dec 2017
Posts: 13
Originally Posted by pallhedge
The Freedom bonus does not affect your CSP eligibility. You're good to go.
Thanks! Do you think I would be able to get the Ink? My situation is that I do have an EIN number, but have not made money from my business (nor have I tried) in about 10 years. It is not the kind of thing I can do a quick transaction with, although I do think about getting it going again long-term. I read the wiki on getting the business card, but not sure if it would be okay to just give the real name of the business I have the EIN for (which actually is my name) and to say there were no earnings. Would I be disqualified with no earnings even though I have great credit? Also, would I use the EIN number or stick with my SS number?
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Old Aug 27, 2018, 12:00 pm
  #1928  
 
Join Date: Oct 2011
Location: North Carolina
Posts: 613
Originally Posted by flyerinfomama2
Thanks! Do you think I would be able to get the Ink? My situation is that I do have an EIN number, but have not made money from my business (nor have I tried) in about 10 years. It is not the kind of thing I can do a quick transaction with, although I do think about getting it going again long-term. I read the wiki on getting the business card, but not sure if it would be okay to just give the real name of the business I have the EIN for (which actually is my name) and to say there were no earnings. Would I be disqualified with no earnings even though I have great credit? Also, would I use the EIN number or stick with my SS number?
Forget the EIN.
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Old Aug 27, 2018, 3:47 pm
  #1929  
 
Join Date: Jul 2016
Location: Dallas, TX
Programs: WN A-List Pref, Hilton Diamond, Marriott Gold, IHG Plat
Posts: 460
Apparently, with the rollout of Sapphire Banking, Chase is changing the terms on Sapphire bonuses to every 48 months:

50,000 Bonus Points after you spend $4,000 on purchases in the first 3 months from account opening
The product is not available to either (i) current cardmembers of any Sapphire credit card, or (ii) previous cardmembers of any Sapphire credit card who received a new cardmember bonus within the last 48 months. If you are an existing Sapphire customer and would like this product, please call the number on the back of your card to see if you are eligible for a product change. You will not receive the new cardmember bonus if you change products.
Per DoC: https://www.doctorofcredit.com/chase...ry-workaround/
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Old Aug 27, 2018, 4:09 pm
  #1930  
 
Join Date: Feb 2003
Location: On strike
Posts: 8,135
Originally Posted by roundtree
Apparently, with the rollout of Sapphire Banking, Chase is changing the terms on Sapphire bonuses to every 48 months:

Per DoC: https://www.doctorofcredit.com/chase...ry-workaround/
Oof.
beltway is offline  
Old Aug 27, 2018, 4:09 pm
  #1931  
 
Join Date: Sep 2013
Location: SMF
Posts: 1,251
Originally Posted by JATR4
Forget the EIN.
I've heard that if you leave off the EIN and go with a SSN that you're more likely to have to call and go through their intense questioning before approval. I know this was my case with the Ink. Were you able to get approved with just a SSN without calling in?
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Old Aug 27, 2018, 7:21 pm
  #1932  
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Join Date: Jan 2005
Location: home = LAX
Posts: 25,934
Originally Posted by Big4Flyer
I've heard that if you leave off the EIN and go with a SSN that you're more likely to have to call and go through their intense questioning before approval. I know this was my case with the Ink. Were you able to get approved with just a SSN without calling in?
I applied late last year for a Marriott Business card with just an SSN without callling in, and just last week I applied online for a United Business card with just an SSN, got a message they need more processing, allow 30 days, checked my business login only a few hours later, and the United Business card was already showing there, so it got approved within hours even though not "instantly".

So definitely using just SSN doesn't mean you have to call in. It's based on more complex factors than that.

To be complete, I entered my name as the business name, my address as the business address, my phone as the business phone, sole proprietorship, 1 year in business (they don't allow 0 to be entered), $1 in business income (they don't allow $0 to be entered), and 0 employees (they did allow 0, while other banks have a minimum of 1 for some reason).

And I've held a couple personal Chase cards for a decade or so.
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Old Aug 27, 2018, 8:02 pm
  #1933  
 
Join Date: Feb 2009
Posts: 6,607
Originally Posted by roundtree
Apparently, with the rollout of Sapphire Banking, Chase is changing the terms on Sapphire bonuses to every 48 months:



Per DoC: https://www.doctorofcredit.com/chase...ry-workaround/

Bad news indeed, I bet every Chase card follows and converts to the 48 month rule
flyer4512 is offline  
Old Aug 27, 2018, 10:15 pm
  #1934  
 
Join Date: Aug 2018
Posts: 206
So the moral of the story is if you are under 5/24 then you only want to apply for Chase cards until you are over? I just got the Delta AMEX card, Chase Sapphire Reserve and SPG AMEX card in the last 30 days and had nothing for previous 2 years - so now I am 3/24. My wife is now 2/24. Should we get all chase cards? I was looking at Marriot Rewards card and 75k bonus.
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Old Aug 27, 2018, 10:38 pm
  #1935  
 
Join Date: Dec 2017
Posts: 13
Originally Posted by flyer4512
Bad news indeed, I bet every Chase card follows and converts to the 48 month rule
Ugh, very bad news! Given that news, I quickly read the DofC recommendation to apply through a referral link and and did so. I got a decision pending response. We'll see what happens.
flyerinfomama2 is offline  


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