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Old Jan 19, 2017, 8:44 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: StartinSanDiego
Please read this Wiki before posting questions in the thread.

Do not post offers or requests for referral links in this thread! The proper thread for referral offers is here.
All Chase issued cards are here: https://creditcards.chase.com/sitemap

This thread--a continuation of previous discussions through May 2015 and December 2016--focuses on general Chase policies & practices for new applications. For information on specific Chase cards and their bonuses/terms/benefits, see the following threads and their associated wikis: Table of Contents
  1. Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?

  2. What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?

  3. Does the 5/24 rule apply to applications for all Chase cards?

  4. How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?

  5. How does Chase calculate the relevant 24-month period? By calendar months? By exact days?

  6. Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?

  7. Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?

  8. Can I apply for a specific Chase card and earn the bonus again after doing so previously?

  9. I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?

  10. I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?

  11. I wasn't auto-approved. Should I call in?

  12. How can I determine the deadline for meeting the spend requirement to earn the signup bonus?

  13. Once I meet the card's spend requirement, how soon will I receive my signup bonus points?

  14. Should I downgrade or cancel my existing cards before applying?

  15. Useful Chase telephone numbers

Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?
Chase does not have a known limit. However, several reports (for example) indicate that Chase is highly sensitive to multiple applications within a short time period, and that the second (or subsequent) applications run a substantial risk of being denied. In many cases, this is likely related to Chase's practice of allocating a large credit line (up to an applicant's personal maximum) when approving a new card such as the first application in a series. (See also the discussion below concerning aggregate Chase credit lines.)

What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?
Starting in May 2015, Chase began denying applications for its own personal cards (e.g., Sapphire Preferred, Freedom, Slate & Freedom Unlimited) if the applicant's credit report shows that she or he opened 5 or more credit cards with any card issuer in the prior 24 months ("the 5/24 rule").

For a few days in early September 2016, Chase included explicit language ("You will not be approved for this card if you have opened 5 or more bank cards in the past 24 months") on the application page for the Sapphire Reserve card--and then promptly removed it. The absence of this language on landing/application pages for the CSR or any other Chase card is not a reliable indicator of whether the 5/24 policy applies.

See the next section for co-branded cards exempt from the 5/24 policy, and the later section discussing potential ways around 5/24.

Does the 5/24 rule apply to applications for all Chase cards?
Previously the rule did not apply to applications for the Ink Plus business card or to co-branded cards such as United, Hyatt, IHG, etc. However, on May 22, 2016 Chase extended its 5/24 rule to cover Ink business cards and some co-branded cards. (Note that there were premature reports that Chase Ink Plus would be made subject to the rule in March 2016 (which did not happen), and that all co-branded cards would follow in April 2016 (also did not happen).)

Although we had numerous reports of applications prior to May 22 being denied for a United/Hyatt/IHG/WN card by a CSR citing the 5/24 rule, the available evidence strongly suggested that those applicants had other serious issues--multiple Chase applications in a short period; large existing Chase credit line--and that overzealous CSRs gratuitously (and erroneously) invoked the 5/24 rule in the past as an additional supposed justification for the denial. Thus, it is difficult to separate such false positives from any change in Chase policy.

Instead, the most useful data points are those where an applicant is approved for a Chase card despite being over 5/24. Since May 22, 2016, we have such reports for these co-branded cards (in order from oldest to newest for each card):
For a longer list of cards apparently not subject to 5/24, check this link:
In November 2018, Chase seems to have possibly expanded 5/24 to more cards, possibly including some mentioned above. See this link:
Please follow discussion in the thread for current updates.

How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?
The 24-month count includes personal cards opened at other banks, and even cards on which the applicant is only an authorized user and not the primary cardholder. Chase has been extremely inflexible with this policy, with agents stating that there is nothing they can do to circumvent this restriction. However, in some cases Chase may reconsider a denial if the applicant has <5 new cards excluding cards on which s/he is an authorized user. You may need to escalate to the next level of customer service agent, as many front-line agents seem to be unable or unwilling to remove the authorized user accounts from the count.

Note:

How does Chase calculate the relevant 24-month period? By calendar months? By exact days?
In February 2017, a FTer reported a successful application a day or two after dropping from 5/24 to 4/24. However, because Chase sometimes approves applicants who are at 5/24 exactly (see above), this data point does not conclusively prove that Chase drops cards from its calculation on the exact 24-month anniversary of the previous bonus.

Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?
No. Chase uses the information from your credit report, and closing an account doesn't make it disappear.

Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?
As to targeted mailers, we have insufficient anecdotal evidence to reach any reliable conclusions. (Reports suggesting no exemption from 5/24 here and here.)

There have been reports of people with more than 5 cards opened in the last 24 months being successful if they are already pre-approved for the card in question. To find out if you are pre-approved, you can call or go into a branch to ask. Success stories appear to be connected to Chase Private Client (CPC) status and the rollout of the Chase Sapphire Reserve card. In-branch pre-approvals (showing a green screen on the banker's computer) result in automatic approvals. Some (but not all) CPC clients had success in recon calls[[I]citation needed].

Can I apply for a specific Chase card and earn the bonus again after doing so previously?
It depends. A Chase card may be "churned" when an entirely new version becomes available. For example, business cards are distinct from personal/consumer cards. Note that simple variations among bonus offers do not amount to new versions/products for purposes of this rule.

Beginning in 2014, Chase began including explicit language in most of its offers, such as the following:
This new cardmember bonus offer is not available to either (i) current cardmembers of this consumer credit card, or (ii) previous cardmembers of this consumer credit card who received a new cardmember bonus for this consumer credit card within the last 24 months.
Effective August 2018, Chase imposed stringent additional restrictions on receiving the signup bonus for any version of the Sapphire card. See Sapphire (CSR & CSP) 48 months between bonuses, August 2018 and the master threads for each card (listed above) for details and discussion.

There are four key considerations in determining whether you can churn a given card:
  • The 5/24 policy discussed in detail above.
  • The 24-month bonus waiting period--in the case of Sapphire cards, the collective 48-month period--is measured not from the date of your previous application (or approval date, if different), but instead from the date you received the signup-related bonus on the previous card, which may be 3-4 months later than the approval date. The same rule applies regardless of the type of signup bonus received (points, miles, or free-night certs); anniversary benefits unrelated to spending requirements, such as annual IHG & Marriott certs, do not count as signup bonuses.
  • If you still have your old card of the same type, you're ineligible.
  • Chase's policy does not indicate whether there is also a minimum waiting period between cancellation and reapplication, and there is not yet sufficient anecdotal evidence from FTers to draw firm conclusions. At a minimum, a prudent churner will wait at least a week or two after cancellation before reapplying so that all of Chase's systems fully reflect that closure. (See first bullet point above.) At least one FTer has reported re-applying successfully 14 days after canceling the previous card.
Finally, note that if you reapply too soon, Chase may still issue you the new card. (This differs from some other card issuers, which may deny such applications outright.) In this case, Chase typically notifies you by letter within a month or two after approval that, as a previous cardholder, you will not receive the bonus a second time.

I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?
No. Being an additional user on someone else's account poses no bar to applying for that same card & bonus, except insofar as such cards may count toward the 5/24 rule (as discussed above).

I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?
Yes.

In the past, the conventional wisdom among FTers was that you were more likely to hurt your chances by closing an account or reducing CL unilaterally. However, substantial evidence from 2014 onward strongly indicates that Chase is increasingly likely to reject applications (or at least not auto-approve them) where an applicant has an existing total credit line that is high compared to his/her income & spending patterns. (For many members, the threshold appears to be in the $45K-60K range, but that is highly speculative.)

Recent reports suggest that closing accounts and/or voluntarily reducing credit lines increases the odds of auto-approval or in-branch pre-approval. (You can do either by calling or simply sending a secure message through your Chase online account. You do not need to provide a reason for the request.) For best results, keep at least $5K-10K in excess credit; if your application is not approved, you can always contact the reconsideration department and offer to reallocate that portion of your existing credit line. Note: despite allowing credit line to be moved between personal and business accounts in the past, Chase is no longer permitting such reallocation in either direction.

With respect to timing, it is better to reduce any CL as soon as you can conveniently do so, e.g., after meeting the bonus spend on a card you do not plan to use regularly thereafter. (Do not reduce CL on a given card if it would increase your "credit utiilization"--that is, the ratio of outstanding balance to CL--above ~30%. A high credit utilization number is a red flag for banks and can adversely affect your credit score.) Waiting until one's next application to lower a CL is less than optimal, as the reduced CL is not immediately recognized by all of Chase's systems.

There is no known minimum wait between lowering a CL and having the freed-up amount become available for purposes of a new application. A prudent applicant will, as recommended above, plan well in advance; failing that, an applicant would be wise to wait at least 24 hours between lowering a CL and applying for a new card.

I wasn't auto-approved. Should I call in?
It may be better to avoid calling Chase unless your application is denied. Many recent calls on pending applications led to denials, and many people report having success letting applications work their way through the system. Be patient. Time is on your side; increasingly, Chase CSRs are not.

If you do call, expect extensive and possibly hostile questioning. Be prepared to answer questions regarding the need for more credit, past credit apps for both Chase and other banks, income, business finances, etc. Know your CLs with Chase before you call so you know which card/s you are willing to decrease the CLs on. If the app is for a significant other who dislikes such calls, they can authorize you to speak on their behalf and hand the phone over to you.

How can I determine the deadline for meeting the spend requirement to earn the signup bonus?
Just send Chase a secure message (SM) through your online account. Although the deadline should in theory be N months from the date of approval (not the date of application or card activation)--where N is the number of months specified in the offer--Chase typically pads this period to account for the time required to fabricate and deliver physical cards. For example, a recent "3-month" deadline was in fact 114 days, as confirmed by Chase's SM confirmation.

Once I meet the card's spend requirement, how soon will I receive my signup bonus points?
Bonus points typically accrue at the close of the billing period in which you incur the corresponding charges. Points should appear in your hotel/airline account within a few days thereafter.

NOTE: If you complete your required spending in the last 7-10 days of the statement period, the bonus may not post until the following month's statement, even if the regular per-dollar points post on the first statement. This is normal behavior for Chase and is not worth a phone call.

Should I downgrade or cancel my existing cards before applying?
Useful Chase telephone numbers
(800) 432-3117 – General Application Status Line, automated
(800) 436-7927 – Alternative General Application Status Line, automated
(888) 609-7805 – Alternative Personal Reconsideration line with live rep
(888) 269-8690 - Business Credit Card Application Status Line, automated
(800) 453-9719 – Business Credit Card Reconsideration Line with live rep
(800) 955-9900 – General Card Services and Application status, automated
(888) 298-5623 – Credit Reallocation Office (Personal cards)
(800) 453-9719 – Credit Reallocation Office (Business cards)
(888) 622-7547 – Executive Offices
(877) 470-9042 – Personal Application Verification line with live rep
Twitter: @ChaseSupport
Note: In the past, automated telephone status reports stating that Chase would notify you in 2 weeks often resulted in an approval, whereas the "7-10 days" telephone recording often indicated imminent denial. In 2016, this pattern became increasingly unpredictable, with many applicants receiving approval despite an earlier "7-10 days" automated telephone message. As a result, automated telephone responses should not be regarded as reliable indicators of an application's likely outcome.
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Applying for Chase Credit Cards, 2017-2019

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Old Jun 4, 2018, 7:53 am
  #1771  
 
Join Date: Aug 2009
Posts: 662
Originally Posted by pallhedge
It's a "rule", not a rule as I wrote earlier. Secondly, the applications--not the approvals--should be 30 days apart. What is CIS?

opps typo should be CIP and CiC. I'll update my original post.
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Old Jun 4, 2018, 9:08 am
  #1772  
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Originally Posted by Tony300S
Oooops

I'll update with the results...
UPDATE: So just called the Chase automated app line and my first app (assuming they are actually counting in the order I applied) Ink Cash says 7-10 days in writing.... second app (CSP) says APPROVED! 12k CL ^

Now if the second really is the CSP shouldn't it be showing up in my online account given the message?
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Old Jun 4, 2018, 12:25 pm
  #1773  
 
Join Date: Sep 2011
Posts: 1,857
Originally Posted by Tony300S
I just called the automated app status line for my Ink Cash app and got a "decision within 2-weeks by mail" message vs the email from this morning which stated 30-day...we'll see what tomorrow brings I guess.
Originally Posted by Tony300S
UPDATE: So just called the Chase automated app line and my first app (assuming they are actually counting in the order I applied) Ink Cash says 7-10 days in writing.... second app (CSP) says APPROVED! 12k CL ^

Now if the second really is the CSP shouldn't it be showing up in my online account given the message?
I think, based on the early 2-week message and no CSP in your account, that it's the CIC that was approved. Hopefully I'm right and the 7-10 message is simply verification required for the CSP. Fingers crossed.
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Old Jun 4, 2018, 1:23 pm
  #1774  
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Originally Posted by pallhedge
I think, based on the early 2-week message and no CSP in your account, that it's the CIC that was approved. Hopefully I'm right and the 7-10 message is simply verification required for the CSP. Fingers crossed.
Think you might have nailed it! Called again to listen to the details and the second app listed, the one that was approved says, "arriving in 10-days or less, 12K CREDIT ACCESS LINE and 14.74% variable APR"....well looking at the offers on Chase.com that APR EXACTLY matches the CIC offer, with the CSP offer showing at 17.49%.

So with that process of elimination so far...should I call in about the CSP, possibly savings some time with simple verification over the phone? I wouldn't have called for the CIC but don't know of any harm with CSP is there?

Last edited by Tony300S; Jun 4, 2018 at 1:29 pm
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Old Jun 4, 2018, 6:11 pm
  #1775  
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Originally Posted by Tony300S
Think you might have nailed it! Called again to listen to the details and the second app listed, the one that was approved says, "arriving in 10-days or less, 12K CREDIT ACCESS LINE and 14.74% variable APR"....well looking at the offers on Chase.com that APR EXACTLY matches the CIC offer, with the CSP offer showing at 17.49%.

So with that process of elimination so far...should I call in about the CSP, possibly savings some time with simple verification over the phone? I wouldn't have called for the CIC but don't know of any harm with CSP is there?
SUCCESS! Called the Chase Personal Recon line @ 888-270-2127 and I'm now a proud Chase Sapphire Preferred (CSP) holder with a $10k SL already showing in my online account. :-: When I hung up the CSR didnt give me a Yes or No but rather left it at a 5-7 day final decision...but it was more like minutes

Also called the business line and CONFIRMED my Ink Business Cash approval @ $12k SL. Asked that it be expedited once shipped with no issues.

Now time to work on these sign-on bonus offers (50K + 50K), not a bad start to my new UR world!

Chase Winning Duo!

NOTE: FYI don't expect much by way of email from Chase during their app process... to date I have only received the initial "We have received your request for a Chase credit card. We'll let you know our decision by U.S. mail. This could take up to 30 days." at time of both applications and NOTHING more to date even after approvals.
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Last edited by Tony300S; Jun 5, 2018 at 12:35 pm Reason: Added Note
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Old Jun 4, 2018, 6:36 pm
  #1776  
 
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Originally Posted by Tony300S
SUCCESS!
Congrats on your UR journey. Safe travels.
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Old Jun 5, 2018, 9:50 am
  #1777  
 
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Hi! Newbie here. I have about 4 months of credit history (recently moved to the US), and a 695 credit score (from CreditKarma). ~200k annual income. What are my chances of being approved for a CSP if I apply now? Or better to wait a few more months?
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Old Jun 5, 2018, 9:57 am
  #1778  
 
Join Date: Jul 2011
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Originally Posted by rooivalk
Hi! Newbie here. I have about 4 months of credit history (recently moved to the US), and a 695 credit score (from CreditKarma). ~200k annual income. What are my chances of being approved for a CSP if I apply now? Or better to wait a few more months?
CreditKarma is not a real credit score so who knows what your "real" number is (as there are various "real" Fico credit scores but it depends on which one is being used - some credit cards include Fico scores but somehow they never agree with each other)
You chances are pretty low as my CreditKarma (when I was checking it - gave up) was always higher than the FICO reported by the banks (due to having their credit card) so my guess would be the FICO Chase will pull is below 700 and that should be too low for a premium card with a slim file like yours.
Best chance is going to a branch and speak to the banker (maybe he can add the high income and reason for short credit in a way that improve your chances)
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Old Jun 7, 2018, 9:45 pm
  #1779  
 
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Originally Posted by fenstere
In response to my daily calls to inquire what happened, Chase has offered no assistance and no further information until today, when they said that they snail mailed me a letter related to the escalation, and that there is a phone number in the letter that I can call for more information. They would/could not, on the phone, give me the phone number in the letter and could not share what was in the letter. Even the DMV is more responsive than this. It's the most shameful customer service I have ever experienced.
Unfortunately, this is Chase customer service in a nutshell. I recently applied for a business CC with them and every verification and additional information request came via snail mail. Calling in never helped as no one ever knew even what department to connect to me to - I'd just get transferred around in long circles. Four weeks after applying, I told Chase to withdraw my application as obviously they weren't interested in having me as a customer.

In any case, good luck with the transfer.
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Old Jun 8, 2018, 1:21 pm
  #1780  
 
Join Date: Sep 2012
Posts: 586
Tried to find this information but didn't have any luck. If I get the 2-week message on the automated line, is it okay to call in to try to get the card approved and expedited? It's for the CSR and I could really use it before a trip coming up shortly.
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Old Jun 8, 2018, 1:48 pm
  #1781  
 
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Originally Posted by tys90
Tried to find this information but didn't have any luck. If I get the 2-week message on the automated line, is it okay to call in to try to get the card approved and expedited? It's for the CSR and I could really use it before a trip coming up shortly.
You can do that and in the past it helped sometimes. It seems that little is auto-approved nowadays but then the cards start to appear online a couple of days later so I don’t bother (and have the risk someone taking a deeper look and finding something she/he doesn’t like - for whatever reason). If you think you are at zero risk go ahead and call
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Old Jun 12, 2018, 5:54 pm
  #1782  
 
Join Date: Sep 2005
Programs: Northwest, United
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Referrals - timing questions

Got a couple questions about referrals, and how the timing works...

1. IME, when you refer someone for a card, the referral typically arrives in just a few business days, but might take a week or more - I figure anywhere from 1 - 10 days. Is this generally true for others?

2. How long is a referral good for? Sure, it's best to act on it quickly, but if one has a reason not to (see below), anyone know how long the referral remains usable?

3. IIRC one needs to have the same card if referring someone else for that card. At least you need it when you make the referral. But what happens if one generates a referral, the recipient receives the referral, and before the recipient completes their application, the referring party (referee?) closes their card? Can one still receive the referral bonus if they have already closed that card?

Asking for a friend (really, honest) who is getting ready to close a card, but who wants to refer a family member for the same card right before the card is closed.

Thanks for any insights.
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Old Jun 13, 2018, 7:44 am
  #1783  
 
Join Date: Sep 2011
Posts: 1,857
Originally Posted by nwflyboy
1. IME, when you refer someone for a card, the referral typically arrives in just a few business days, but might take a week or more - I figure anywhere from 1 - 10 days. Is this generally true for others?

2. How long is a referral good for? Sure, it's best to act on it quickly, but if one has a reason not to (see below), anyone know how long the referral remains usable?

3. IIRC one needs to have the same card if referring someone else for that card. At least you need it when you make the referral. But what happens if one generates a referral, the recipient receives the referral, and before the recipient completes their application, the referring party (referee?) closes their card? Can one still receive the referral bonus if they have already closed that card?
1. Don't use the email option. There's an option to copy the link. Paste it into your regular email and send it. Instantaneous.

2. Links often last months. They expire when the referral promotion expires. At that point, the link will clearly be unusable.

3. For UR earning cards, you can still receive the referral bonus if you've Product Changed your old referred card, but not if you've cancelled it. In fact, the link will continue to work and generate referral bonuses for you if used after you've PC'd.
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Old Jun 13, 2018, 8:41 am
  #1784  
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Originally Posted by tys90
Tried to find this information but didn't have any luck. If I get the 2-week message on the automated line, is it okay to call in to try to get the card approved and expedited? It's for the CSR and I could really use it before a trip coming up shortly.
IMO 2-week message is a good start, I would bet if you called back now it would say approved.

About expediting cards, I did it with my Ink Cash, arrived 2-days after I was officially approved. With my CSP I didn't bother expediting and it showed up exactly 1-week after approval.
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Old Jun 13, 2018, 9:12 am
  #1785  
 
Join Date: Sep 2005
Programs: Northwest, United
Posts: 3,256
Originally Posted by pallhedge
1. Don't use the email option. There's an option to copy the link. Paste it into your regular email and send it. Instantaneous.

2. Links often last months. They expire when the referral promotion expires. At that point, the link will clearly be unusable.

3. For UR earning cards, you can still receive the referral bonus if you've Product Changed your old referred card, but not if you've cancelled it. In fact, the link will continue to work and generate referral bonuses for you if used after you've PC'd.
Good info - thank you!
nwflyboy is offline  


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