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Old Jan 19, 2017, 8:44 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: StartinSanDiego
Please read this Wiki before posting questions in the thread.

Do not post offers or requests for referral links in this thread! The proper thread for referral offers is here.
All Chase issued cards are here: https://creditcards.chase.com/sitemap

This thread--a continuation of previous discussions through May 2015 and December 2016--focuses on general Chase policies & practices for new applications. For information on specific Chase cards and their bonuses/terms/benefits, see the following threads and their associated wikis: Table of Contents
  1. Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?

  2. What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?

  3. Does the 5/24 rule apply to applications for all Chase cards?

  4. How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?

  5. How does Chase calculate the relevant 24-month period? By calendar months? By exact days?

  6. Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?

  7. Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?

  8. Can I apply for a specific Chase card and earn the bonus again after doing so previously?

  9. I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?

  10. I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?

  11. I wasn't auto-approved. Should I call in?

  12. How can I determine the deadline for meeting the spend requirement to earn the signup bonus?

  13. Once I meet the card's spend requirement, how soon will I receive my signup bonus points?

  14. Should I downgrade or cancel my existing cards before applying?

  15. Useful Chase telephone numbers

Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?
Chase does not have a known limit. However, several reports (for example) indicate that Chase is highly sensitive to multiple applications within a short time period, and that the second (or subsequent) applications run a substantial risk of being denied. In many cases, this is likely related to Chase's practice of allocating a large credit line (up to an applicant's personal maximum) when approving a new card such as the first application in a series. (See also the discussion below concerning aggregate Chase credit lines.)

What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?
Starting in May 2015, Chase began denying applications for its own personal cards (e.g., Sapphire Preferred, Freedom, Slate & Freedom Unlimited) if the applicant's credit report shows that she or he opened 5 or more credit cards with any card issuer in the prior 24 months ("the 5/24 rule").

For a few days in early September 2016, Chase included explicit language ("You will not be approved for this card if you have opened 5 or more bank cards in the past 24 months") on the application page for the Sapphire Reserve card--and then promptly removed it. The absence of this language on landing/application pages for the CSR or any other Chase card is not a reliable indicator of whether the 5/24 policy applies.

See the next section for co-branded cards exempt from the 5/24 policy, and the later section discussing potential ways around 5/24.

Does the 5/24 rule apply to applications for all Chase cards?
Previously the rule did not apply to applications for the Ink Plus business card or to co-branded cards such as United, Hyatt, IHG, etc. However, on May 22, 2016 Chase extended its 5/24 rule to cover Ink business cards and some co-branded cards. (Note that there were premature reports that Chase Ink Plus would be made subject to the rule in March 2016 (which did not happen), and that all co-branded cards would follow in April 2016 (also did not happen).)

Although we had numerous reports of applications prior to May 22 being denied for a United/Hyatt/IHG/WN card by a CSR citing the 5/24 rule, the available evidence strongly suggested that those applicants had other serious issues--multiple Chase applications in a short period; large existing Chase credit line--and that overzealous CSRs gratuitously (and erroneously) invoked the 5/24 rule in the past as an additional supposed justification for the denial. Thus, it is difficult to separate such false positives from any change in Chase policy.

Instead, the most useful data points are those where an applicant is approved for a Chase card despite being over 5/24. Since May 22, 2016, we have such reports for these co-branded cards (in order from oldest to newest for each card):
For a longer list of cards apparently not subject to 5/24, check this link:
In November 2018, Chase seems to have possibly expanded 5/24 to more cards, possibly including some mentioned above. See this link:
Please follow discussion in the thread for current updates.

How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?
The 24-month count includes personal cards opened at other banks, and even cards on which the applicant is only an authorized user and not the primary cardholder. Chase has been extremely inflexible with this policy, with agents stating that there is nothing they can do to circumvent this restriction. However, in some cases Chase may reconsider a denial if the applicant has <5 new cards excluding cards on which s/he is an authorized user. You may need to escalate to the next level of customer service agent, as many front-line agents seem to be unable or unwilling to remove the authorized user accounts from the count.

Note:

How does Chase calculate the relevant 24-month period? By calendar months? By exact days?
In February 2017, a FTer reported a successful application a day or two after dropping from 5/24 to 4/24. However, because Chase sometimes approves applicants who are at 5/24 exactly (see above), this data point does not conclusively prove that Chase drops cards from its calculation on the exact 24-month anniversary of the previous bonus.

Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?
No. Chase uses the information from your credit report, and closing an account doesn't make it disappear.

Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?
As to targeted mailers, we have insufficient anecdotal evidence to reach any reliable conclusions. (Reports suggesting no exemption from 5/24 here and here.)

There have been reports of people with more than 5 cards opened in the last 24 months being successful if they are already pre-approved for the card in question. To find out if you are pre-approved, you can call or go into a branch to ask. Success stories appear to be connected to Chase Private Client (CPC) status and the rollout of the Chase Sapphire Reserve card. In-branch pre-approvals (showing a green screen on the banker's computer) result in automatic approvals. Some (but not all) CPC clients had success in recon calls[[I]citation needed].

Can I apply for a specific Chase card and earn the bonus again after doing so previously?
It depends. A Chase card may be "churned" when an entirely new version becomes available. For example, business cards are distinct from personal/consumer cards. Note that simple variations among bonus offers do not amount to new versions/products for purposes of this rule.

Beginning in 2014, Chase began including explicit language in most of its offers, such as the following:
This new cardmember bonus offer is not available to either (i) current cardmembers of this consumer credit card, or (ii) previous cardmembers of this consumer credit card who received a new cardmember bonus for this consumer credit card within the last 24 months.
Effective August 2018, Chase imposed stringent additional restrictions on receiving the signup bonus for any version of the Sapphire card. See Sapphire (CSR & CSP) 48 months between bonuses, August 2018 and the master threads for each card (listed above) for details and discussion.

There are four key considerations in determining whether you can churn a given card:
  • The 5/24 policy discussed in detail above.
  • The 24-month bonus waiting period--in the case of Sapphire cards, the collective 48-month period--is measured not from the date of your previous application (or approval date, if different), but instead from the date you received the signup-related bonus on the previous card, which may be 3-4 months later than the approval date. The same rule applies regardless of the type of signup bonus received (points, miles, or free-night certs); anniversary benefits unrelated to spending requirements, such as annual IHG & Marriott certs, do not count as signup bonuses.
  • If you still have your old card of the same type, you're ineligible.
  • Chase's policy does not indicate whether there is also a minimum waiting period between cancellation and reapplication, and there is not yet sufficient anecdotal evidence from FTers to draw firm conclusions. At a minimum, a prudent churner will wait at least a week or two after cancellation before reapplying so that all of Chase's systems fully reflect that closure. (See first bullet point above.) At least one FTer has reported re-applying successfully 14 days after canceling the previous card.
Finally, note that if you reapply too soon, Chase may still issue you the new card. (This differs from some other card issuers, which may deny such applications outright.) In this case, Chase typically notifies you by letter within a month or two after approval that, as a previous cardholder, you will not receive the bonus a second time.

I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?
No. Being an additional user on someone else's account poses no bar to applying for that same card & bonus, except insofar as such cards may count toward the 5/24 rule (as discussed above).

I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?
Yes.

In the past, the conventional wisdom among FTers was that you were more likely to hurt your chances by closing an account or reducing CL unilaterally. However, substantial evidence from 2014 onward strongly indicates that Chase is increasingly likely to reject applications (or at least not auto-approve them) where an applicant has an existing total credit line that is high compared to his/her income & spending patterns. (For many members, the threshold appears to be in the $45K-60K range, but that is highly speculative.)

Recent reports suggest that closing accounts and/or voluntarily reducing credit lines increases the odds of auto-approval or in-branch pre-approval. (You can do either by calling or simply sending a secure message through your Chase online account. You do not need to provide a reason for the request.) For best results, keep at least $5K-10K in excess credit; if your application is not approved, you can always contact the reconsideration department and offer to reallocate that portion of your existing credit line. Note: despite allowing credit line to be moved between personal and business accounts in the past, Chase is no longer permitting such reallocation in either direction.

With respect to timing, it is better to reduce any CL as soon as you can conveniently do so, e.g., after meeting the bonus spend on a card you do not plan to use regularly thereafter. (Do not reduce CL on a given card if it would increase your "credit utiilization"--that is, the ratio of outstanding balance to CL--above ~30%. A high credit utilization number is a red flag for banks and can adversely affect your credit score.) Waiting until one's next application to lower a CL is less than optimal, as the reduced CL is not immediately recognized by all of Chase's systems.

There is no known minimum wait between lowering a CL and having the freed-up amount become available for purposes of a new application. A prudent applicant will, as recommended above, plan well in advance; failing that, an applicant would be wise to wait at least 24 hours between lowering a CL and applying for a new card.

I wasn't auto-approved. Should I call in?
It may be better to avoid calling Chase unless your application is denied. Many recent calls on pending applications led to denials, and many people report having success letting applications work their way through the system. Be patient. Time is on your side; increasingly, Chase CSRs are not.

If you do call, expect extensive and possibly hostile questioning. Be prepared to answer questions regarding the need for more credit, past credit apps for both Chase and other banks, income, business finances, etc. Know your CLs with Chase before you call so you know which card/s you are willing to decrease the CLs on. If the app is for a significant other who dislikes such calls, they can authorize you to speak on their behalf and hand the phone over to you.

How can I determine the deadline for meeting the spend requirement to earn the signup bonus?
Just send Chase a secure message (SM) through your online account. Although the deadline should in theory be N months from the date of approval (not the date of application or card activation)--where N is the number of months specified in the offer--Chase typically pads this period to account for the time required to fabricate and deliver physical cards. For example, a recent "3-month" deadline was in fact 114 days, as confirmed by Chase's SM confirmation.

Once I meet the card's spend requirement, how soon will I receive my signup bonus points?
Bonus points typically accrue at the close of the billing period in which you incur the corresponding charges. Points should appear in your hotel/airline account within a few days thereafter.

NOTE: If you complete your required spending in the last 7-10 days of the statement period, the bonus may not post until the following month's statement, even if the regular per-dollar points post on the first statement. This is normal behavior for Chase and is not worth a phone call.

Should I downgrade or cancel my existing cards before applying?
Useful Chase telephone numbers
(800) 432-3117 – General Application Status Line, automated
(800) 436-7927 – Alternative General Application Status Line, automated
(888) 609-7805 – Alternative Personal Reconsideration line with live rep
(888) 269-8690 - Business Credit Card Application Status Line, automated
(800) 453-9719 – Business Credit Card Reconsideration Line with live rep
(800) 955-9900 – General Card Services and Application status, automated
(888) 298-5623 – Credit Reallocation Office (Personal cards)
(800) 453-9719 – Credit Reallocation Office (Business cards)
(888) 622-7547 – Executive Offices
(877) 470-9042 – Personal Application Verification line with live rep
Twitter: @ChaseSupport
Note: In the past, automated telephone status reports stating that Chase would notify you in 2 weeks often resulted in an approval, whereas the "7-10 days" telephone recording often indicated imminent denial. In 2016, this pattern became increasingly unpredictable, with many applicants receiving approval despite an earlier "7-10 days" automated telephone message. As a result, automated telephone responses should not be regarded as reliable indicators of an application's likely outcome.
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Applying for Chase Credit Cards, 2017-2019

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Old Oct 3, 2017, 10:00 am
  #1156  
 
Join Date: Aug 2005
Programs: AA LTP, UA, DL, HH, Marriott/SPG
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Trying to get two SWA cards for CP 2018-19 for my wife (mine expires at the end of this year). She fell to 4/24 a few months ago. Applied for the 60K premier last week and she was auto approved. The question is do I apply now for the plus card while the 60K is still available, knowing that 5/24 could be an issue since she was approved for the first card last week? Technically, being at 5/24 again, she will fall back to 4/24 in November. I'm just wondering if there are any drawbacks if we apply now and she is denied and then apply again in November or whenever (hopefully) the 50K offer comes back. I'm not worried about an extra hard pull.
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Old Oct 3, 2017, 3:11 pm
  #1157  
 
Join Date: Nov 2010
Location: Carolina Beach, NC
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Posts: 108
What happens to hotel reservation if I cancel my Chase Reserve

I have CSR and Chase Ink Business card. What would happen if I make a hotel reservation with the CSR and then cancel the card and then later cancel the hotel reservation? Will I lose the points or will they refund back into my Ultimate Rewards account still active by my Chase Ink card? I hope this makes sense.
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Old Oct 3, 2017, 4:29 pm
  #1158  
 
Join Date: Oct 2017
Posts: 2
Originally Posted by RobertHanson
That's rotten of course, but just how rotten depends on: did they pull your credit, or just deny the apps without any HPs?
Yes, they pulled equifax as always
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Old Oct 3, 2017, 5:05 pm
  #1159  
 
Join Date: Jan 2003
Location: New York, NY, USA
Programs: UA 1K - 2.1MM, HH LT Diamond, IHG Diamond, Bonvoy LT Titanium, Hyatt Glob
Posts: 766
I recently consolidated credit lines; the "Available Credit" on the card I consolidated from is now higher than the "Total Credit Limit". (It is reflecting the original credit line before consolidation.) Has anyone else experienced this?
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Old Oct 3, 2017, 6:45 pm
  #1160  
 
Join Date: Dec 2004
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Originally Posted by RedElmo
Darn. I just got the letter in the mail from chase denied for the Ink Buiness preferred card.
I had though the IHG card doesn't count against 5/24. If I don't count IHG I should be at 4/24. But if I do count it I'm at 5/24.
Same as the Hyatt question. All personal credit cards, including IHG, count towards 5/24.

However, 5/24 is not applied to IHG applications.
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Old Oct 3, 2017, 7:38 pm
  #1161  
 
Join Date: Jul 2010
Location: NYC
Programs: CO Platinum/1K, SPG Platinum/Ambassador
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Exact timing of Chase 24 month same card rule

Opened a SW card 1/1/16. Bonus posted 3/1/16. Card closed 1/1/17.

In order to wait my 24 months between bonuses can I open 2/2/18 and have bonus post 4/2/18 or do I need to wait for 3/1/18 before opening the card?
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Old Oct 3, 2017, 8:41 pm
  #1162  
 
Join Date: Sep 2013
Posts: 401
Originally Posted by dparkinson
Opened a SW card 1/1/16. Bonus posted 3/1/16. Card closed 1/1/17.

In order to wait my 24 months between bonuses can I open 2/2/18 and have bonus post 4/2/18 or do I need to wait for 3/1/18 before opening the card?
I think the general consensus is to just wait 25 months to be absolutely safe since I don't think we have enough datapoints to be day specific.
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Old Oct 3, 2017, 8:44 pm
  #1163  
 
Join Date: Mar 2015
Location: MSP
Programs: UR, RR, MileagePLus, Dividend Miles (R.I.P), AAdvantage, HHonors, IHG, Skymiles
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Originally Posted by AsiaTraveler
Same as the Hyatt question. All personal credit cards, including IHG, count towards 5/24.

However, 5/24 is not applied to IHG applications.
That's as good a way to phrase it as any I suppose. As someone else said, it's all pretty clear as long as you slow down and read carefully.

Originally Posted by valuetactics

I'm really embarrassed to have made such a mistake, but I forgot to lower my wife's CL on her two personal Chase accounts before she applied for the Ink Preferred a couple days ago. She has high limits on these, totaling $63k.

As expected, she got the 30-day pending notice. Although she applied as a sole proprietorship, the wiki states that reducing CL on a personal card for the sake of a business card is no longer done by Chase reps. Does anyone have any data one way or the other, or opinions as to whether reducing her CL on personal cards now could have any impact on her current Ink app?

If not we'll probably just have to accept the denial if it comes and try again in a few weeks after lowering her personal CLs. Our only other hope is that they would extend her some new credit based on an increased reported annual income since her last Chase card was opened.
She called recon today and they approved her application! And with a $10k limit I'm going to speculate that she was already at her personal max with Chase and my mistake of not lowering her CLs first was tempered by the fact that she reported slightly higher income than they had on file for her. Incidentally it was about $10k higher.
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Old Oct 4, 2017, 7:51 am
  #1164  
 
Join Date: Apr 2008
Posts: 615
Generally speaking, biz cards and personal cards are evaluated independenly. Approval of a personal app really does not have anything to do with biz cards, although I wouldn't be surprised if some Chase reps have checked. Also, CLs are completely separate b/w biz and personal cards (can't allocate CLs between them).
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Old Oct 5, 2017, 3:33 pm
  #1165  
 
Join Date: Nov 2013
Posts: 406
Chase pre-approval qeustion

Is it possible to have pre-approved chase cc orders under your profile and still get denied when applying?

I have a scheduled call with a Chase private client team about my 401k and will be asking if I got any pre-approved offers. I am well over the 5/24 mark.

Thanks
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Old Oct 5, 2017, 6:45 pm
  #1166  
 
Join Date: Apr 2012
Location: BOS
Programs: UA 1K, AA GLD
Posts: 237
I have a 2+ year old Ink Plus. I'm under 5/24 but have some chase personal cards (but lowered my personal credit lines from 45k to 30k). For the past 4 chase apps I've had, I've had to recon and reallocate credit, so I figured i'd do it preemptively. And FWIW Ink Plus is under a diff username/address than my personal acct, not sure if that matters (business is in a different state).

I want to get the Ink Preferred and kind of want to keep an Ink Cash for a bit of 5x action. Should I...

A.) Downgrade to Ink Cash, then apply for CIP?
B.) Downgrade to Ink Cash, lower business CL from ~10k to 5k, then apply for CIP?
C.) Close the Ink Plus completely, forget about ink cash, then apply for CIP?
psychoandy is offline  
Old Oct 5, 2017, 7:54 pm
  #1167  
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Join Date: Aug 2002
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Originally Posted by ponickka
Is it possible to have pre-approved chase cc orders under your profile and still get denied when applying?

I have a scheduled call with a Chase private client team about my 401k and will be asking if I got any pre-approved offers. I am well over the 5/24 mark.

Thanks
VERY possible. If you're over 5/24 you have a ~99% chance of denial, unless your PC team can do a miracle, except for the few cards not affected by 5/24. Ck. the wiki after I move this thread. And, please let us know what transpires.

Last edited by philemer; Oct 5, 2017 at 8:00 pm
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Old Oct 6, 2017, 8:32 pm
  #1168  
 
Join Date: Mar 2015
Location: MSP
Programs: UR, RR, MileagePLus, Dividend Miles (R.I.P), AAdvantage, HHonors, IHG, Skymiles
Posts: 108
Originally Posted by gumercindo
Generally speaking, biz cards and personal cards are evaluated independenly. Approval of a personal app really does not have anything to do with biz cards, although I wouldn't be surprised if some Chase reps have checked. Also, CLs are completely separate b/w biz and personal cards (can't allocate CLs between them).
It's true you can't allocate between them anymore (a pity). However, with a new, small, sole proprietorship they're going to take the personal creditworthiness of the applicant into account. If they didn't, anyone with a convincing business name and a SSN could get business cards left and right. In that case, I'm sure they do consider all of the regular creditworthiness aspects, including extended credit with their own bank.

I'm not saying they don't treat those CLs differently with each SSN, but I do think they probably consider personal CL when looking at the application.
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Old Oct 7, 2017, 6:17 am
  #1169  
mia
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Join Date: Jun 2003
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Posts: 48,958
Originally Posted by valuetactics
I...with a new, small, sole proprietorship they're going to take the personal creditworthiness of the applicant into account.
This is true even if the company is well established. If you are applying for a Business card (rather than a Corporate card), you are personally liable for all charges, and the initial decision to approve the application is primarily based on your personal credit history and income.
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Old Oct 15, 2017, 1:20 pm
  #1170  
 
Join Date: Feb 2012
Location: The place where it gets so hot in the summer some planes can't take off.
Programs: Marriott LT Titanium, WoH Globalist, National EE, United Platinum
Posts: 1,446
I originally wanted to reduce my number credit cards this year (as well as get under 5/24). I ended up downgrading my ink plus to the ink cash to get rid of the annual fee, converted my Freedom to FU (my spend patterns favor 1.5x on everything, unless they have that incredible 10x on Amazon again), and as soon as I got under 5/24 I opened a Sapphire Reserve for the 3x (lots of travel and meal expenses for work). I cancelled all other AMEX and Citi cards except for a AMEX blue card I have had for at least 12 years.

I'm starting to get the itch again, especially with some decent bonuses out there (Chase United 60k and Barclays AA 60k). I don't think I'll get the IHG card and since I don't plan on ditching my Sapphire Reserve that just leaves Marriott, Hyatt, and United with Chase.

Does anyone think getting cards asap to get the 24 month clock started and churn them is a good idea anymore? If I get the two chase cards i want and hit 5/24 again, then I'm free to grab the Barclays AA, and anything else that looks good while I ride out the clock. I don't want to screw around with Chase too much as I value my UR earning cards the most, but I have had long term relationship with them and have a significant cash balance in my checking with them so hopefully that's enough to keep the relationship in good order.
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