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Old Jan 19, 2017, 8:44 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: StartinSanDiego
Please read this Wiki before posting questions in the thread.

Do not post offers or requests for referral links in this thread! The proper thread for referral offers is here.
All Chase issued cards are here: https://creditcards.chase.com/sitemap

This thread--a continuation of previous discussions through May 2015 and December 2016--focuses on general Chase policies & practices for new applications. For information on specific Chase cards and their bonuses/terms/benefits, see the following threads and their associated wikis: Table of Contents
  1. Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?

  2. What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?

  3. Does the 5/24 rule apply to applications for all Chase cards?

  4. How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?

  5. How does Chase calculate the relevant 24-month period? By calendar months? By exact days?

  6. Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?

  7. Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?

  8. Can I apply for a specific Chase card and earn the bonus again after doing so previously?

  9. I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?

  10. I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?

  11. I wasn't auto-approved. Should I call in?

  12. How can I determine the deadline for meeting the spend requirement to earn the signup bonus?

  13. Once I meet the card's spend requirement, how soon will I receive my signup bonus points?

  14. Should I downgrade or cancel my existing cards before applying?

  15. Useful Chase telephone numbers

Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?
Chase does not have a known limit. However, several reports (for example) indicate that Chase is highly sensitive to multiple applications within a short time period, and that the second (or subsequent) applications run a substantial risk of being denied. In many cases, this is likely related to Chase's practice of allocating a large credit line (up to an applicant's personal maximum) when approving a new card such as the first application in a series. (See also the discussion below concerning aggregate Chase credit lines.)

What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?
Starting in May 2015, Chase began denying applications for its own personal cards (e.g., Sapphire Preferred, Freedom, Slate & Freedom Unlimited) if the applicant's credit report shows that she or he opened 5 or more credit cards with any card issuer in the prior 24 months ("the 5/24 rule").

For a few days in early September 2016, Chase included explicit language ("You will not be approved for this card if you have opened 5 or more bank cards in the past 24 months") on the application page for the Sapphire Reserve card--and then promptly removed it. The absence of this language on landing/application pages for the CSR or any other Chase card is not a reliable indicator of whether the 5/24 policy applies.

See the next section for co-branded cards exempt from the 5/24 policy, and the later section discussing potential ways around 5/24.

Does the 5/24 rule apply to applications for all Chase cards?
Previously the rule did not apply to applications for the Ink Plus business card or to co-branded cards such as United, Hyatt, IHG, etc. However, on May 22, 2016 Chase extended its 5/24 rule to cover Ink business cards and some co-branded cards. (Note that there were premature reports that Chase Ink Plus would be made subject to the rule in March 2016 (which did not happen), and that all co-branded cards would follow in April 2016 (also did not happen).)

Although we had numerous reports of applications prior to May 22 being denied for a United/Hyatt/IHG/WN card by a CSR citing the 5/24 rule, the available evidence strongly suggested that those applicants had other serious issues--multiple Chase applications in a short period; large existing Chase credit line--and that overzealous CSRs gratuitously (and erroneously) invoked the 5/24 rule in the past as an additional supposed justification for the denial. Thus, it is difficult to separate such false positives from any change in Chase policy.

Instead, the most useful data points are those where an applicant is approved for a Chase card despite being over 5/24. Since May 22, 2016, we have such reports for these co-branded cards (in order from oldest to newest for each card):
For a longer list of cards apparently not subject to 5/24, check this link:
In November 2018, Chase seems to have possibly expanded 5/24 to more cards, possibly including some mentioned above. See this link:
Please follow discussion in the thread for current updates.

How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?
The 24-month count includes personal cards opened at other banks, and even cards on which the applicant is only an authorized user and not the primary cardholder. Chase has been extremely inflexible with this policy, with agents stating that there is nothing they can do to circumvent this restriction. However, in some cases Chase may reconsider a denial if the applicant has <5 new cards excluding cards on which s/he is an authorized user. You may need to escalate to the next level of customer service agent, as many front-line agents seem to be unable or unwilling to remove the authorized user accounts from the count.

Note:

How does Chase calculate the relevant 24-month period? By calendar months? By exact days?
In February 2017, a FTer reported a successful application a day or two after dropping from 5/24 to 4/24. However, because Chase sometimes approves applicants who are at 5/24 exactly (see above), this data point does not conclusively prove that Chase drops cards from its calculation on the exact 24-month anniversary of the previous bonus.

Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?
No. Chase uses the information from your credit report, and closing an account doesn't make it disappear.

Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?
As to targeted mailers, we have insufficient anecdotal evidence to reach any reliable conclusions. (Reports suggesting no exemption from 5/24 here and here.)

There have been reports of people with more than 5 cards opened in the last 24 months being successful if they are already pre-approved for the card in question. To find out if you are pre-approved, you can call or go into a branch to ask. Success stories appear to be connected to Chase Private Client (CPC) status and the rollout of the Chase Sapphire Reserve card. In-branch pre-approvals (showing a green screen on the banker's computer) result in automatic approvals. Some (but not all) CPC clients had success in recon calls[[I]citation needed].

Can I apply for a specific Chase card and earn the bonus again after doing so previously?
It depends. A Chase card may be "churned" when an entirely new version becomes available. For example, business cards are distinct from personal/consumer cards. Note that simple variations among bonus offers do not amount to new versions/products for purposes of this rule.

Beginning in 2014, Chase began including explicit language in most of its offers, such as the following:
This new cardmember bonus offer is not available to either (i) current cardmembers of this consumer credit card, or (ii) previous cardmembers of this consumer credit card who received a new cardmember bonus for this consumer credit card within the last 24 months.
Effective August 2018, Chase imposed stringent additional restrictions on receiving the signup bonus for any version of the Sapphire card. See Sapphire (CSR & CSP) 48 months between bonuses, August 2018 and the master threads for each card (listed above) for details and discussion.

There are four key considerations in determining whether you can churn a given card:
  • The 5/24 policy discussed in detail above.
  • The 24-month bonus waiting period--in the case of Sapphire cards, the collective 48-month period--is measured not from the date of your previous application (or approval date, if different), but instead from the date you received the signup-related bonus on the previous card, which may be 3-4 months later than the approval date. The same rule applies regardless of the type of signup bonus received (points, miles, or free-night certs); anniversary benefits unrelated to spending requirements, such as annual IHG & Marriott certs, do not count as signup bonuses.
  • If you still have your old card of the same type, you're ineligible.
  • Chase's policy does not indicate whether there is also a minimum waiting period between cancellation and reapplication, and there is not yet sufficient anecdotal evidence from FTers to draw firm conclusions. At a minimum, a prudent churner will wait at least a week or two after cancellation before reapplying so that all of Chase's systems fully reflect that closure. (See first bullet point above.) At least one FTer has reported re-applying successfully 14 days after canceling the previous card.
Finally, note that if you reapply too soon, Chase may still issue you the new card. (This differs from some other card issuers, which may deny such applications outright.) In this case, Chase typically notifies you by letter within a month or two after approval that, as a previous cardholder, you will not receive the bonus a second time.

I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?
No. Being an additional user on someone else's account poses no bar to applying for that same card & bonus, except insofar as such cards may count toward the 5/24 rule (as discussed above).

I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?
Yes.

In the past, the conventional wisdom among FTers was that you were more likely to hurt your chances by closing an account or reducing CL unilaterally. However, substantial evidence from 2014 onward strongly indicates that Chase is increasingly likely to reject applications (or at least not auto-approve them) where an applicant has an existing total credit line that is high compared to his/her income & spending patterns. (For many members, the threshold appears to be in the $45K-60K range, but that is highly speculative.)

Recent reports suggest that closing accounts and/or voluntarily reducing credit lines increases the odds of auto-approval or in-branch pre-approval. (You can do either by calling or simply sending a secure message through your Chase online account. You do not need to provide a reason for the request.) For best results, keep at least $5K-10K in excess credit; if your application is not approved, you can always contact the reconsideration department and offer to reallocate that portion of your existing credit line. Note: despite allowing credit line to be moved between personal and business accounts in the past, Chase is no longer permitting such reallocation in either direction.

With respect to timing, it is better to reduce any CL as soon as you can conveniently do so, e.g., after meeting the bonus spend on a card you do not plan to use regularly thereafter. (Do not reduce CL on a given card if it would increase your "credit utiilization"--that is, the ratio of outstanding balance to CL--above ~30%. A high credit utilization number is a red flag for banks and can adversely affect your credit score.) Waiting until one's next application to lower a CL is less than optimal, as the reduced CL is not immediately recognized by all of Chase's systems.

There is no known minimum wait between lowering a CL and having the freed-up amount become available for purposes of a new application. A prudent applicant will, as recommended above, plan well in advance; failing that, an applicant would be wise to wait at least 24 hours between lowering a CL and applying for a new card.

I wasn't auto-approved. Should I call in?
It may be better to avoid calling Chase unless your application is denied. Many recent calls on pending applications led to denials, and many people report having success letting applications work their way through the system. Be patient. Time is on your side; increasingly, Chase CSRs are not.

If you do call, expect extensive and possibly hostile questioning. Be prepared to answer questions regarding the need for more credit, past credit apps for both Chase and other banks, income, business finances, etc. Know your CLs with Chase before you call so you know which card/s you are willing to decrease the CLs on. If the app is for a significant other who dislikes such calls, they can authorize you to speak on their behalf and hand the phone over to you.

How can I determine the deadline for meeting the spend requirement to earn the signup bonus?
Just send Chase a secure message (SM) through your online account. Although the deadline should in theory be N months from the date of approval (not the date of application or card activation)--where N is the number of months specified in the offer--Chase typically pads this period to account for the time required to fabricate and deliver physical cards. For example, a recent "3-month" deadline was in fact 114 days, as confirmed by Chase's SM confirmation.

Once I meet the card's spend requirement, how soon will I receive my signup bonus points?
Bonus points typically accrue at the close of the billing period in which you incur the corresponding charges. Points should appear in your hotel/airline account within a few days thereafter.

NOTE: If you complete your required spending in the last 7-10 days of the statement period, the bonus may not post until the following month's statement, even if the regular per-dollar points post on the first statement. This is normal behavior for Chase and is not worth a phone call.

Should I downgrade or cancel my existing cards before applying?
Useful Chase telephone numbers
(800) 432-3117 – General Application Status Line, automated
(800) 436-7927 – Alternative General Application Status Line, automated
(888) 609-7805 – Alternative Personal Reconsideration line with live rep
(888) 269-8690 - Business Credit Card Application Status Line, automated
(800) 453-9719 – Business Credit Card Reconsideration Line with live rep
(800) 955-9900 – General Card Services and Application status, automated
(888) 298-5623 – Credit Reallocation Office (Personal cards)
(800) 453-9719 – Credit Reallocation Office (Business cards)
(888) 622-7547 – Executive Offices
(877) 470-9042 – Personal Application Verification line with live rep
Twitter: @ChaseSupport
Note: In the past, automated telephone status reports stating that Chase would notify you in 2 weeks often resulted in an approval, whereas the "7-10 days" telephone recording often indicated imminent denial. In 2016, this pattern became increasingly unpredictable, with many applicants receiving approval despite an earlier "7-10 days" automated telephone message. As a result, automated telephone responses should not be regarded as reliable indicators of an application's likely outcome.
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Applying for Chase Credit Cards, 2017-2019

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Old Jun 18, 2017, 7:16 pm
  #796  
 
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Cancel a Chase Card, Then Apply for Same Card...How Long to Wait?

How long should a person wait after cancelling a Chase card before applying again for the same card?

The bonus on the card was received longer than 24 months ago, and 5/24 is not a problem. The card in question is a SWA Premier.

Thank you.
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Old Jun 18, 2017, 7:34 pm
  #797  
 
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Originally Posted by Middle_Seat
How long should a person wait after cancelling a Chase card before applying again for the same card?

The bonus on the card was received longer than 24 months ago, and 5/24 is not a problem. The card in question is a SWA Premier.

Thank you.
I got denied a SWA Plus credit card from Chase very recently, because too many cards were opened in the last two years. And Chase considers non Chase credit cards as well. If you have not opened 5 credit cards or more, and haven't received in a Southwest bonus from Chase in two years, then you should be able to open a new card without issue.
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Old Jun 18, 2017, 8:00 pm
  #798  
 
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Originally Posted by beyondhere
I got denied a SWA Plus credit card from Chase very recently, because too many cards were opened in the last two years. And Chase considers non Chase credit cards as well. If you have not opened 5 credit cards or more, and haven't received in a Southwest bonus from Chase in two years, then you should be able to open a new card without issue.
In this particular case, the question is how many days to wait between closing a 3-yr-old Premier card and applying for a new Premier card. One day, one week, one month??
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Old Jun 18, 2017, 8:05 pm
  #799  
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Originally Posted by Middle_Seat
In this particular case, the question is how many days to wait between closing a 3-yr-old Premier card and applying for a new Premier card. One day, one week, one month??
If you haven't applied for any other Chase cards in the last 30 days I would say a week would be sufficient to wait. There are no hard and fast rules on this topic.
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Old Jun 19, 2017, 8:11 am
  #800  
 
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Originally Posted by beyondhere
I got denied a SWA Plus credit card from Chase very recently, because too many cards were opened in the last two years. And Chase considers non Chase credit cards as well. If you have not opened 5 credit cards or more, and haven't received in a Southwest bonus from Chase in two years, then you should be able to open a new card without issue.
I'm sure a number of us would like to know how many cards you opened in the last 24 months? I know I would like to have that data point. Maybe also how many were in the last 6 months as well.
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Old Jun 19, 2017, 1:37 pm
  #801  
 
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Originally Posted by RobertHanson
I'm sure a number of us would like to know how many cards you opened in the last 24 months? I know I would like to have that data point. Maybe also how many were in the last 6 months as well.
A correction to my previous post, as I actually tried opening up a SW Visa Platinum credit card. Probably makes no difference, but just wanted to mention.

The rejection letter provided me information to Trans Union, and I just contacted the agency, and I should get my credit report within two weeks and will know for sure.

From my recollection, this year, I have only opened up one credit card not from Chase, but last year, I opened up atleast three, and one through Chase. I wish that I didn't open up a couple of them but I will wait to 2018 to try again, until the 2016 ones clear out.
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Old Jun 19, 2017, 2:52 pm
  #802  
 
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Originally Posted by beyondhere
...

From my recollection, this year, I have only opened up one credit card not from Chase, but last year, I opened up atleast three, and one through Chase. I wish that I didn't open up a couple of them but I will wait to 2018 to try again, until the 2016 ones clear out.
Bolding mine.

Make sure it's actually worth it to wait though. I'd probably agree with you if you're going for the Companion Pass, that's been a gold mine for me! Just making sure you're thinking about it - a lot of people have this irrational scarcity complex for Chase cards now. "They're harder to get, so they must be worth more!" Not always true, totally depends on the card, the person, and the redemption in mind.

Last edited by financialhippie; Jun 20, 2017 at 6:58 am Reason: bolding :)
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Old Jun 20, 2017, 8:21 am
  #803  
 
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Sadly, yes, for cards subject to the 5/24 rule, while nearly every one gets denied for being 5/24, some people do get denied for 4/24. It's totally YMMV
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Old Jun 20, 2017, 10:35 am
  #804  
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Originally Posted by RobertHanson
Sadly, yes, for cards subject to the 5/24 rule, while nearly every one gets denied for being 5/24, some people do get denied for 4/24. It's totally YMMV
Do we know for sure how 4/24 they are?

Ie, all checked via credit reports? No case of non-bank cards accidentally counted? No case of AUs not subtracted? No case of Chase counting 24 months differently than assumed? And all given "too many cards opened in the past 24 months" as the only reason for denial?

You'd have to eliminate all of these possibilities for a datapoint to be sure that indicates that 4/24, computed correctly, was the real cause of the denial. But I don't see people asking anyone who reports denial 4/24 all those questions (if they weren't supplied in the original post, which they generally aren't).
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Old Jun 21, 2017, 1:16 pm
  #805  
 
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Does a Chase Ultimate Rewards account get set up for you automatically once you are approved for one of Chase's rewards cards?
Wife just got a a CSR bonus, and she was going to transfer the UR points to me, and then eventually I will use them to convert to my UA miles.
Then I noticed i didn't seem to have a UR account of my own. I have a Chase Hyatt and UA card, but not one of the URs. So we can't transfer points from her UR to mine until I get a UR account.
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Old Jun 21, 2017, 1:50 pm
  #806  
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Originally Posted by cheaptom
Does a Chase Ultimate Rewards account get set up for you automatically once you are approved for one of Chase's rewards cards?
Each card its own rewards account. If it's a card that participates in Ultimate Rewards there will be a UR account (one for every card). There would not be a UR account created for a British Airways, Disney, Hyatt, IHG, Marriott, Ritz, Southwest, or United card.
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Old Jun 21, 2017, 2:05 pm
  #807  
 
Join Date: Feb 2015
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Originally Posted by cheaptom
Does a Chase Ultimate Rewards account get set up for you automatically once you are approved for one of Chase's rewards cards?
Wife just got a a CSR bonus, and she was going to transfer the UR points to me, and then eventually I will use them to convert to my UA miles.
Then I noticed i didn't seem to have a UR account of my own. I have a Chase Hyatt and UA card, but not one of the URs. So we can't transfer points from her UR to mine until I get a UR account.
You can't create a UR account. They are associated with your Chase UR credit card. And to be able to transfer to miles you need one of their premium cards (Sapphire, Ink Plus, etc). You would need to add an authorized user card from her account. You still won't get your own UR account but you will as an authorized user be able to transfer from her UR account to your United account.
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Old Jun 21, 2017, 7:58 pm
  #808  
 
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My husband was denied for a Southwest card in March, I think due to 5/24 (I thought he was in the clear, but there may have been a card that was recently reissued that counted as "new"). Due to life circumstances, he didn't call in so we're not 100% sure of the reason.

We're sure that he's under 5/24 now. Due to the past denial, is there any length of time that we should wait before re-applying?
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Old Jun 22, 2017, 12:33 am
  #809  
 
Join Date: Jun 2017
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Denied for ritz card for too many recent inquiries

really want the ritz for the 2 night cert for a trip to Hawaii or japan. Spoke with a rep on regular line who said I was denied for too many recent inquiries. And when I offered to move credit wouldn't budge. Was looking for any words of encouragement. I have 8 cards with chase, 5 inquiries this year, and am just slightly concerned with DPs from earlier this year of a shut down but no guts no glory am I right?
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Old Jun 22, 2017, 7:27 am
  #810  
 
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Not sure if I should post this here or Ink thread, but I recently applied for the Ink Preferred and already have Ink Plus and United Biz and four personal cards. I am at my total credit limit with Chase, so I was not immediately approved. Thought about calling in, because I knew I would have to reduce my lines on the other cards, but never ended up phoning them.

A couple weeks after application, I got an approval email and letter in the mail letting me know they reduced the credit limits on other cards to allow for a $15K line on the new card. That has never happened to me or spouse in the past so thought it might be an interesting data point.
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