Community
Wiki Posts
Search
Old Jan 19, 2017, 8:44 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: StartinSanDiego
Please read this Wiki before posting questions in the thread.

Do not post offers or requests for referral links in this thread! The proper thread for referral offers is here.
All Chase issued cards are here: https://creditcards.chase.com/sitemap

This thread--a continuation of previous discussions through May 2015 and December 2016--focuses on general Chase policies & practices for new applications. For information on specific Chase cards and their bonuses/terms/benefits, see the following threads and their associated wikis: Table of Contents
  1. Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?

  2. What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?

  3. Does the 5/24 rule apply to applications for all Chase cards?

  4. How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?

  5. How does Chase calculate the relevant 24-month period? By calendar months? By exact days?

  6. Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?

  7. Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?

  8. Can I apply for a specific Chase card and earn the bonus again after doing so previously?

  9. I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?

  10. I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?

  11. I wasn't auto-approved. Should I call in?

  12. How can I determine the deadline for meeting the spend requirement to earn the signup bonus?

  13. Once I meet the card's spend requirement, how soon will I receive my signup bonus points?

  14. Should I downgrade or cancel my existing cards before applying?

  15. Useful Chase telephone numbers

Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?
Chase does not have a known limit. However, several reports (for example) indicate that Chase is highly sensitive to multiple applications within a short time period, and that the second (or subsequent) applications run a substantial risk of being denied. In many cases, this is likely related to Chase's practice of allocating a large credit line (up to an applicant's personal maximum) when approving a new card such as the first application in a series. (See also the discussion below concerning aggregate Chase credit lines.)

What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?
Starting in May 2015, Chase began denying applications for its own personal cards (e.g., Sapphire Preferred, Freedom, Slate & Freedom Unlimited) if the applicant's credit report shows that she or he opened 5 or more credit cards with any card issuer in the prior 24 months ("the 5/24 rule").

For a few days in early September 2016, Chase included explicit language ("You will not be approved for this card if you have opened 5 or more bank cards in the past 24 months") on the application page for the Sapphire Reserve card--and then promptly removed it. The absence of this language on landing/application pages for the CSR or any other Chase card is not a reliable indicator of whether the 5/24 policy applies.

See the next section for co-branded cards exempt from the 5/24 policy, and the later section discussing potential ways around 5/24.

Does the 5/24 rule apply to applications for all Chase cards?
Previously the rule did not apply to applications for the Ink Plus business card or to co-branded cards such as United, Hyatt, IHG, etc. However, on May 22, 2016 Chase extended its 5/24 rule to cover Ink business cards and some co-branded cards. (Note that there were premature reports that Chase Ink Plus would be made subject to the rule in March 2016 (which did not happen), and that all co-branded cards would follow in April 2016 (also did not happen).)

Although we had numerous reports of applications prior to May 22 being denied for a United/Hyatt/IHG/WN card by a CSR citing the 5/24 rule, the available evidence strongly suggested that those applicants had other serious issues--multiple Chase applications in a short period; large existing Chase credit line--and that overzealous CSRs gratuitously (and erroneously) invoked the 5/24 rule in the past as an additional supposed justification for the denial. Thus, it is difficult to separate such false positives from any change in Chase policy.

Instead, the most useful data points are those where an applicant is approved for a Chase card despite being over 5/24. Since May 22, 2016, we have such reports for these co-branded cards (in order from oldest to newest for each card):
For a longer list of cards apparently not subject to 5/24, check this link:
In November 2018, Chase seems to have possibly expanded 5/24 to more cards, possibly including some mentioned above. See this link:
Please follow discussion in the thread for current updates.

How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?
The 24-month count includes personal cards opened at other banks, and even cards on which the applicant is only an authorized user and not the primary cardholder. Chase has been extremely inflexible with this policy, with agents stating that there is nothing they can do to circumvent this restriction. However, in some cases Chase may reconsider a denial if the applicant has <5 new cards excluding cards on which s/he is an authorized user. You may need to escalate to the next level of customer service agent, as many front-line agents seem to be unable or unwilling to remove the authorized user accounts from the count.

Note:

How does Chase calculate the relevant 24-month period? By calendar months? By exact days?
In February 2017, a FTer reported a successful application a day or two after dropping from 5/24 to 4/24. However, because Chase sometimes approves applicants who are at 5/24 exactly (see above), this data point does not conclusively prove that Chase drops cards from its calculation on the exact 24-month anniversary of the previous bonus.

Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?
No. Chase uses the information from your credit report, and closing an account doesn't make it disappear.

Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?
As to targeted mailers, we have insufficient anecdotal evidence to reach any reliable conclusions. (Reports suggesting no exemption from 5/24 here and here.)

There have been reports of people with more than 5 cards opened in the last 24 months being successful if they are already pre-approved for the card in question. To find out if you are pre-approved, you can call or go into a branch to ask. Success stories appear to be connected to Chase Private Client (CPC) status and the rollout of the Chase Sapphire Reserve card. In-branch pre-approvals (showing a green screen on the banker's computer) result in automatic approvals. Some (but not all) CPC clients had success in recon calls[[I]citation needed].

Can I apply for a specific Chase card and earn the bonus again after doing so previously?
It depends. A Chase card may be "churned" when an entirely new version becomes available. For example, business cards are distinct from personal/consumer cards. Note that simple variations among bonus offers do not amount to new versions/products for purposes of this rule.

Beginning in 2014, Chase began including explicit language in most of its offers, such as the following:
This new cardmember bonus offer is not available to either (i) current cardmembers of this consumer credit card, or (ii) previous cardmembers of this consumer credit card who received a new cardmember bonus for this consumer credit card within the last 24 months.
Effective August 2018, Chase imposed stringent additional restrictions on receiving the signup bonus for any version of the Sapphire card. See Sapphire (CSR & CSP) 48 months between bonuses, August 2018 and the master threads for each card (listed above) for details and discussion.

There are four key considerations in determining whether you can churn a given card:
  • The 5/24 policy discussed in detail above.
  • The 24-month bonus waiting period--in the case of Sapphire cards, the collective 48-month period--is measured not from the date of your previous application (or approval date, if different), but instead from the date you received the signup-related bonus on the previous card, which may be 3-4 months later than the approval date. The same rule applies regardless of the type of signup bonus received (points, miles, or free-night certs); anniversary benefits unrelated to spending requirements, such as annual IHG & Marriott certs, do not count as signup bonuses.
  • If you still have your old card of the same type, you're ineligible.
  • Chase's policy does not indicate whether there is also a minimum waiting period between cancellation and reapplication, and there is not yet sufficient anecdotal evidence from FTers to draw firm conclusions. At a minimum, a prudent churner will wait at least a week or two after cancellation before reapplying so that all of Chase's systems fully reflect that closure. (See first bullet point above.) At least one FTer has reported re-applying successfully 14 days after canceling the previous card.
Finally, note that if you reapply too soon, Chase may still issue you the new card. (This differs from some other card issuers, which may deny such applications outright.) In this case, Chase typically notifies you by letter within a month or two after approval that, as a previous cardholder, you will not receive the bonus a second time.

I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?
No. Being an additional user on someone else's account poses no bar to applying for that same card & bonus, except insofar as such cards may count toward the 5/24 rule (as discussed above).

I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?
Yes.

In the past, the conventional wisdom among FTers was that you were more likely to hurt your chances by closing an account or reducing CL unilaterally. However, substantial evidence from 2014 onward strongly indicates that Chase is increasingly likely to reject applications (or at least not auto-approve them) where an applicant has an existing total credit line that is high compared to his/her income & spending patterns. (For many members, the threshold appears to be in the $45K-60K range, but that is highly speculative.)

Recent reports suggest that closing accounts and/or voluntarily reducing credit lines increases the odds of auto-approval or in-branch pre-approval. (You can do either by calling or simply sending a secure message through your Chase online account. You do not need to provide a reason for the request.) For best results, keep at least $5K-10K in excess credit; if your application is not approved, you can always contact the reconsideration department and offer to reallocate that portion of your existing credit line. Note: despite allowing credit line to be moved between personal and business accounts in the past, Chase is no longer permitting such reallocation in either direction.

With respect to timing, it is better to reduce any CL as soon as you can conveniently do so, e.g., after meeting the bonus spend on a card you do not plan to use regularly thereafter. (Do not reduce CL on a given card if it would increase your "credit utiilization"--that is, the ratio of outstanding balance to CL--above ~30%. A high credit utilization number is a red flag for banks and can adversely affect your credit score.) Waiting until one's next application to lower a CL is less than optimal, as the reduced CL is not immediately recognized by all of Chase's systems.

There is no known minimum wait between lowering a CL and having the freed-up amount become available for purposes of a new application. A prudent applicant will, as recommended above, plan well in advance; failing that, an applicant would be wise to wait at least 24 hours between lowering a CL and applying for a new card.

I wasn't auto-approved. Should I call in?
It may be better to avoid calling Chase unless your application is denied. Many recent calls on pending applications led to denials, and many people report having success letting applications work their way through the system. Be patient. Time is on your side; increasingly, Chase CSRs are not.

If you do call, expect extensive and possibly hostile questioning. Be prepared to answer questions regarding the need for more credit, past credit apps for both Chase and other banks, income, business finances, etc. Know your CLs with Chase before you call so you know which card/s you are willing to decrease the CLs on. If the app is for a significant other who dislikes such calls, they can authorize you to speak on their behalf and hand the phone over to you.

How can I determine the deadline for meeting the spend requirement to earn the signup bonus?
Just send Chase a secure message (SM) through your online account. Although the deadline should in theory be N months from the date of approval (not the date of application or card activation)--where N is the number of months specified in the offer--Chase typically pads this period to account for the time required to fabricate and deliver physical cards. For example, a recent "3-month" deadline was in fact 114 days, as confirmed by Chase's SM confirmation.

Once I meet the card's spend requirement, how soon will I receive my signup bonus points?
Bonus points typically accrue at the close of the billing period in which you incur the corresponding charges. Points should appear in your hotel/airline account within a few days thereafter.

NOTE: If you complete your required spending in the last 7-10 days of the statement period, the bonus may not post until the following month's statement, even if the regular per-dollar points post on the first statement. This is normal behavior for Chase and is not worth a phone call.

Should I downgrade or cancel my existing cards before applying?
Useful Chase telephone numbers
(800) 432-3117 – General Application Status Line, automated
(800) 436-7927 – Alternative General Application Status Line, automated
(888) 609-7805 – Alternative Personal Reconsideration line with live rep
(888) 269-8690 - Business Credit Card Application Status Line, automated
(800) 453-9719 – Business Credit Card Reconsideration Line with live rep
(800) 955-9900 – General Card Services and Application status, automated
(888) 298-5623 – Credit Reallocation Office (Personal cards)
(800) 453-9719 – Credit Reallocation Office (Business cards)
(888) 622-7547 – Executive Offices
(877) 470-9042 – Personal Application Verification line with live rep
Twitter: @ChaseSupport
Note: In the past, automated telephone status reports stating that Chase would notify you in 2 weeks often resulted in an approval, whereas the "7-10 days" telephone recording often indicated imminent denial. In 2016, this pattern became increasingly unpredictable, with many applicants receiving approval despite an earlier "7-10 days" automated telephone message. As a result, automated telephone responses should not be regarded as reliable indicators of an application's likely outcome.
Print Wikipost

Applying for Chase Credit Cards, 2017-2019

Thread Tools
 
Search this Thread
 
Old May 1, 2017, 7:55 am
  #646  
 
Join Date: Jul 2013
Posts: 244
Originally Posted by mia
It doesn't seem strange at all, she only has one account. How old is that one account?
Her one account is only 6 weeks old. The strange thing is the flip-flop on the denial reason from too many accounts to not enough credit history.
maxmnx is offline  
Old May 1, 2017, 8:06 am
  #647  
mia
Moderator
 
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
Originally Posted by maxmnx
...strange thing is the flip-flop on the denial reason from too many accounts to not enough credit history.
It's really not strange at all. It appears that she has 20+ accounts, which is apparently too many for their automated criteria, but when you drew their attention to the reality that those are actually your accounts, they discovered that she has only one account, and it's only one billing cycle old. She needs to spend and pay on that account for a few years to build an individual history.
mia is offline  
Old May 1, 2017, 10:59 am
  #648  
 
Join Date: Jul 2013
Posts: 1,784
Originally Posted by mia
She needs to spend and pay on that account for a few years to build an individual history.
Yes, but maybe not actually years. Spend and pay for at least 6 months, paying everything off before the due date. And don't spend over the credit limit, even if paying off early.

Then apply for something easier than the UA card. Apply for a no AF low limit card, say the regular Freedom card. Then spend and pay on both of those cards for another 6 months before applying for a major Chase card.
RobertHanson is offline  
Old May 1, 2017, 1:43 pm
  #649  
 
Join Date: Jul 2016
Posts: 13
Is there any advice or comments for applying for a 2nd Chase business card while already having one? Currently have the Ink Plus thinking about applying for the Marriott Biz
maloven is offline  
Old May 1, 2017, 1:45 pm
  #650  
 
Join Date: Jan 2013
Posts: 1,438
The wife is finally under 5/24 and we were planning on applying for a Sapphire Reserve. But is it worth it to apply for a 50 K bonus or hold out for (hopefully) another 100K offer? We don't "need" the card and no real hurry.
cheaptom is offline  
Old May 1, 2017, 2:42 pm
  #651  
Moderator: Travel Buzz
Original Poster
 
Join Date: Aug 2012
Location: Sunny San Diego
Posts: 3,099
Originally Posted by maloven
Is there any advice or comments for applying for a 2nd Chase business card while already having one? Currently have the Ink Plus thinking about applying for the Marriott Biz

That won't be a problem. Many of us have multiple business cards from any given issuer. Some have the same card for different businesses. As long as the other overlays don't restrict your ability to get a particular card from a particular bank, the standalone fact that you've already got a business card, and want a different type of card from the same bank for the same business, won't be a limiting factor.
StartinSanDiego is offline  
Old May 1, 2017, 3:15 pm
  #652  
 
Join Date: Jul 2013
Posts: 244
Originally Posted by RobertHanson
Yes, but maybe not actually years. Spend and pay for at least 6 months, paying everything off before the due date. And don't spend over the credit limit, even if paying off early.

Then apply for something easier than the UA card. Apply for a no AF low limit card, say the regular Freedom card. Then spend and pay on both of those cards for another 6 months before applying for a major Chase card.
Mia & RoberHanson- thanks for your advice!
maxmnx is offline  
Old May 1, 2017, 4:57 pm
  #653  
 
Join Date: Feb 2015
Posts: 910
Originally Posted by StartinSanDiego
That won't be a problem. Many of us have multiple business cards from any given issuer. Some have the same card for different businesses. As long as the other overlays don't restrict your ability to get a particular card from a particular bank, the standalone fact that you've already got a business card, and want a different type of card from the same bank for the same business, won't be a limiting factor.
I'd also add what has been reported recently as 1/30 for business cards. If you've gotten a Chase card in the last 30 days, whether personal or business, wait a bit before applying for one of their business cards. They seem to auto-deny in such cases with a verbiage stating there have been too many requests for credit or opening accounts with us/Chase. This seems to be regardless of your current 5/24 (or not) status.
NoonRadar is offline  
Old May 2, 2017, 1:21 pm
  #654  
 
Join Date: May 2017
Posts: 2
Looking for thoughts and advise.

I currently have two Chase Cards (Amazon Prime & Marriott)

I applied online through a random link for the Chase Sapphire Reserve probably 3-4 weeks ago. Received a letter asking me to call. During the call they asked about 5 or 6 questions. Current/Past residence, Current/Past employers, several other questions. I knew all the answers and they were accurate, only concern was one of my previous employers has changed its name. Not sure if I stated its current name or previous name. Either way they said I would be getting a letter requesting I send in additional documentation. I received the letter and sent them a copy of my driver license (and passport just to be sure) by fax. Yesterday I received a letter indicating that the review has been suspended in security. If I didn’t contact them within 30 days the file would be closed. Customer Service said early in that conversation there would no longer be any consideration of my application due to the denial from the security department. Customer Service stayed on script and offered no advice. I asked her if I re-applied from within my Chase account would the new application be considered. She said it would.

Any thoughts on where I may have tripped up? Do you really think they will reconsider a new application? Any other advice on a path forward (I don’t live near a branch)

Thanks in advance.
maasdad is offline  
Old May 2, 2017, 2:04 pm
  #655  
 
Join Date: Jul 2016
Posts: 141
Originally Posted by sdsearch
Since there's fuzziness "at the edges of" 5/24, it's usually hard to be sure exactly why you were approved, and also hard to be sure what will happen next time you apply, if you're "right on the edge" (depending on how Chase might evaluate 5/24 or depending on if you're at exactly 5/24).
Thanks. Confusing as heck but that's what makes it fun and rewarding when you're able to bypass limits!
darkhound is offline  
Old May 2, 2017, 4:53 pm
  #656  
 
Join Date: May 2015
Location: LAX, BUR
Programs: AS,AA,JB, HH Gold, Starriott Titanium Elite, Hyatt Explorist, Global Entry
Posts: 1,933
Originally Posted by maasdad
letter requesting I send in additional documentation. I received the letter and sent them a copy of my driver license (and passport just to be sure) by fax. .
Was the drivers license all they asked for? Name on passport an identical match?
mhdena is offline  
Old May 2, 2017, 6:07 pm
  #657  
 
Join Date: May 2017
Posts: 2
Originally Posted by mhdena
Was the drivers license all they asked for? Name on passport an identical match?
They asked for proof of residence, I.e. Government issued ID. The match was good. Good enough for tsa precheck. I am pretty baffled.
maasdad is offline  
Old May 2, 2017, 9:18 pm
  #658  
 
Join Date: Mar 2009
Location: PHX
Programs: HHonors Lifetime Diamond, UA Million Miler Gold, Marriott Platinum
Posts: 1,142
Originally Posted by cheaptom
The wife is finally under 5/24 and we were planning on applying for a Sapphire Reserve. But is it worth it to apply for a 50 K bonus or hold out for (hopefully) another 100K offer? We don't "need" the card and no real hurry.
I doubt highly the 100k bonus points come back but if you are not in a hurry just wait. Something better may come along, especially from other providers such as the Altitude card or the AMEX platinum

For the record I love my CSR, not trying to talk you out of the card but if you are trying to maximize a sign up bonus this may not be it
HawkeyeFlyer is offline  
Old May 3, 2017, 4:13 am
  #659  
 
Join Date: Apr 2017
Posts: 4
Sign up bonuses. Newbie

Hello, I inderstand Chase 5/24 rule, I think? My question is about bonuses; if I have CSP and have met the spending requirement for the bonus, can I sign up for CSR and get that sign up bonus? Or does this rule mean ANY card with chase you can only get one sign up bonus in 24 months.

Just looking for my next way to get points for UR. If I can't get the sign up bonus with CSR what about ink since it's classified as "business"

Thanks!

Last edited by Jajvdodson; May 3, 2017 at 4:34 am
Jajvdodson is offline  
Old May 3, 2017, 4:37 am
  #660  
FlyerTalk Evangelist
 
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,603
If you are approved for a CSR card and meet the spending requirements, then you should get the bonus associated with that card too.
guv1976 is offline  


Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.