Chase fraud alerts & fraudulent charges [consolidated]
Jul 23, 2021, 12:55 am
#168
Join Date: Dec 2007
Posts: 3,607
I received my new Chase Sapphire Reserve card on May 30th. When attempting to make my first purchase, a security hold was promptly placed on the account without explanation. When calling to inquire about the problem, Chase was not able to send a verification code to my mobile phone (no explanation provided).
It's awful but the banks have gotten themselves in quite a pickle here. They adopted SMS for two-factor-authentication just as the tech industry realized using phones for authentication is a terrible idea. Phone companies are not in the business of doing authentication and they are one of the least trustworthy industries. In any sane world it would be the other way around -- banks would be handling authentication and phone companies would be outsourcing authenticating their users to banks who would have a real interest in doing a good job at this. But somehow they were slow and spent a lot of effort to implement an out-dated system that doesn't work well. So now they're stuck doing things like barring foreign phone lines and voip providers as a hacky bandaid since the major telcos are marginally more reliable at authenticating users than the mom&pop voip companies.
They proceeded to ask me all sorts of absurd and ridiculous security questions about employers I have never had, addresses I have never lived at, where my social security number was issued despite being born abroad, the exact dates of addresses from over 10 years ago, and much more of the same (they do not actually seem to ask questions that I can actually answer). Every time, the agents ask similarly esoteric questions about situations that are entirely unknown to myself. And they obfuscate and refuse to provide information.
One agent seemed to intimate that the problem arose due to the fact I am abroad. But, wait... this is a card with very extensive travel benefits geared towards travellers. Why then would it be suspicious that someone would be, you know, traveling?
What on Earth could possibly be wrong? Anybody have a similar experiences?
What on Earth could possibly be wrong? Anybody have a similar experiences?
Dec 3, 2021, 2:46 am
#169
Join Date: Mar 2017
Posts: 1,727
Contacting CHASE Fraud Department by email
Does anyone know how one can contact the Fraud Department at Chase by email?
I am in Europe at the moment and just received an email notification that an obviously fraudulent charge was posted to my Marriott Bonvoy CC. I clicked the link indicating that I do not recognize the charge and there was an instant response that my card would be closed down immediately and a new card sent.
However since I have only US land line numbers associated with my Chase accounts there is no way I can log in to my Chase account and check what other charges have posted or communicate with them.
Does anybody have an address where one can send them a simple email?
I am in Europe at the moment and just received an email notification that an obviously fraudulent charge was posted to my Marriott Bonvoy CC. I clicked the link indicating that I do not recognize the charge and there was an instant response that my card would be closed down immediately and a new card sent.
However since I have only US land line numbers associated with my Chase accounts there is no way I can log in to my Chase account and check what other charges have posted or communicate with them.
Does anybody have an address where one can send them a simple email?
Dec 8, 2021, 5:12 am
#171
Join Date: Mar 2010
Location: TPE, SFO, PAE
Posts: 862
Calling the number on the back of your card is probably the simplest. Otherwise, you can fax the dispute apartment at +1-888-643-9624. Although I assume they can't do anything until you call in or secure message them.