Dec 29, 2015, 9:25 pm
Last edit by: beltway
For more current information on Chase-to-Chase UR transfers, see the wiki & discussion at 11.15.2015 Ultimate Rewards transfer ONLY to own & AU's airline/hotel accounts.
Problems Combining UR points between accounts
Dec 30, 2016, 1:48 pm
#106
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,763
Just adding a data point that doesn't make sense to me.
My wife and I have a joint Chase account with checking, savings and investments. She has her own login info and what not.
I have my own CSR.
She has her own CSR.
I have a FU she's an AU on.
Wheb I initially tried to move her UR points, I input my CSR's card number. The system rejected it with a random error message and wouldn't let the transfer through.
When I specified the FU number instead, the transfer worked properly.
So it's possible there's a stricter check going on now. We have the same address etc.
My wife and I have a joint Chase account with checking, savings and investments. She has her own login info and what not.
I have my own CSR.
She has her own CSR.
I have a FU she's an AU on.
Wheb I initially tried to move her UR points, I input my CSR's card number. The system rejected it with a random error message and wouldn't let the transfer through.
When I specified the FU number instead, the transfer worked properly.
So it's possible there's a stricter check going on now. We have the same address etc.
Now you have learned it that since both of you have the same FU card, the transfer going thru FU is smooth. Everything else does not go.
Banking products dont seem matter at all.
Dec 30, 2016, 3:29 pm
#107
Join Date: Jan 2003
Posts: 3,786
Just adding a data point that doesn't make sense to me.
My wife and I have a joint Chase account with checking, savings and investments. She has her own login info and what not.
I have my own CSR.
She has her own CSR.
I have a FU she's an AU on.
Wheb I initially tried to move her UR points, I input my CSR's card number. The system rejected it with a random error message and wouldn't let the transfer through.
When I specified the FU number instead, the transfer worked properly.
So it's possible there's a stricter check going on now. We have the same address etc.
My wife and I have a joint Chase account with checking, savings and investments. She has her own login info and what not.
I have my own CSR.
She has her own CSR.
I have a FU she's an AU on.
Wheb I initially tried to move her UR points, I input my CSR's card number. The system rejected it with a random error message and wouldn't let the transfer through.
When I specified the FU number instead, the transfer worked properly.
So it's possible there's a stricter check going on now. We have the same address etc.
I have 5 chase cards including my own CSR.
I transferred her 100K+ UR points to my CSR using just my name and CSR card number no problem at all. Points show up immediately. This was less than a week ago.
Dec 30, 2016, 4:35 pm
#108
Join Date: Oct 2005
Location: SF
Programs: UA, VX, QF, EY, VA
Posts: 756
Makes no sense since they know we're married, CPC, blah de blah.
Jan 9, 2017, 8:17 am
#109
Join Date: Apr 2002
Posts: 587
Chase Freedom issue
Hi all, I recently converted my Freedom Unlimited card to the regular Freedom with the 5% rotating categories. I tried to transfer some points to my Reserve account, but got an "unexpected error." I called and spoke to 2 different reps as well as a supervisor, but no one seemed to know the cause. I asked if it could be because they gave me the points early due to product conversion because my statement has not closed yet (should close in 2 days), but they said it was unlikely. Another possibility is that I've been transferring points from another family member's linked Freedom account to mine for the past few months. I tried un-linking this and then attempted a transfer from my Freedom to my Reserve, but it was still a no go. Then, I re-linked it (family member's account to mine) and it worked. I'm guessing the website automatically blocks transfers from more than one Freedom product (including linked accounts) to the Preferred/Reserve. Any thoughts ?
Jan 9, 2017, 10:37 am
#110
Join Date: Feb 2003
Location: On strike
Posts: 8,135
I tried to transfer some points to my Reserve account, but got an "unexpected error." [...] Another possibility is that I've been transferring points from another family member's linked Freedom account to mine for the past few months. I tried un-linking this and then attempted a transfer from my Freedom to my Reserve, but it was still a no go.
In my limited experience, it's possible to transfer UR to another user (my spouse) exactly one time after linking to that other user's account. Thereafter, I get the expected "unexpected error." So now I unlink after each transfer and then wait 24 hours before trying to link my UR account to another user's.
Jan 9, 2017, 10:41 am
#111
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
Jan 9, 2017, 12:04 pm
#112
Join Date: Apr 2002
Posts: 587
Yes, same here. I didn't need to de/re-link to transfer points from the family member's Freedom 5% card to my CSR account every month. I only get this unexpected error after trying to transfer points from my newly converted Freedom to my Reserve account. Prior to this there was no problem transferring points from my Freedom Unlimited to CSR which makes me believe this error is due to not allowing multiple Freedom 5% card account transfers to the same Sapphire Reserve. I will wait until my Freedom statement closes in a few days and see if that makes a difference.
Jan 9, 2017, 12:44 pm
#113
Join Date: Feb 2003
Location: On strike
Posts: 8,135
Jan 9, 2017, 1:34 pm
#114
Join Date: Apr 2002
Posts: 587
I know how to link and un-link household member accounts, but is there a way to un-link your own Chase card from your Ultimate Rewards account and then re-link after 24 hours ? I'm thinking that if I still get this unexpected error issue after my Freedom account closes, I'll just consolidate its credit limit with my CSR and close the account altogether since the other family member's Freedom and Freedom Unlimited Cards are already linked to my account and multiple point transfers have worked in the past.
Jan 10, 2017, 3:11 pm
#116
Join Date: Oct 2005
Location: SF
Programs: UA, VX, QF, EY, VA
Posts: 756
Jan 13, 2017, 8:25 pm
#119
Join Date: May 2007
Location: DEN
Programs: DL PM, Hyatt Diamond, SPG Plat, Hilton Diamond
Posts: 1,816
i cant for the life of me transfer from my ink to my freedom unlimited (downgraded to from CSP) or my CSR. Ive unlinked multiple times and had 0 success and always get the unexpected error
Jan 26, 2017, 11:10 am
#120
Join Date: Nov 2013
Posts: 406
In my UR portal, it allows me to add a household member (we live in the same house) to my account. Does this mean, once added, i can transfer the points to them without the risk of being shutdown?
I don't have a business card and is a private client banker.
I don't have a business card and is a private client banker.