Dec 29, 2015, 9:25 pm
Last edit by: beltway
For more current information on Chase-to-Chase UR transfers, see the wiki & discussion at 11.15.2015 Ultimate Rewards transfer ONLY to own & AU's airline/hotel accounts.
Problems Combining UR points between accounts
Oct 3, 2023, 8:43 am
#451
Join Date: May 2022
Posts: 2,263
Oct 27, 2023, 6:50 pm
#458
Join Date: Jun 2006
Location: PNW
Programs: AS 100K
Posts: 1,551
I am suddenly having trouble transferring UR points. I tried recently to transfer from my Freedom to my wife's Sapphire Reserve (which I had done successfully many times) and I got an error message. Then I realized that I her CC number had changed because we lost her card and got a new one. So I removed her old CC number, then realized there was no link or button to add a new external account. I checked my Ink account, and still no way to add an external account. I then looked at my wife's Sapphire Reserve account, and there was no apparent way to add an external account. The webpage still talks about transferring to external accounts, but now its not clear how to do it. Anyone else come across this problem? Should I call Chase?
Oct 27, 2023, 7:25 pm
#459
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,856
You can call and ask them to add it, but almost all in your situation seem to have been unsuccessful. I have your exact scenario (CSR number changed, wanted to add it to business login) and so far have not been able to get anyone to do that. So every month when my Ink miles post I call and have them do the combining.
Mar 8, 2024, 3:50 pm
#460
Join Date: Jul 2009
Posts: 21
You can call and ask them to add it, but almost all in your situation seem to have been unsuccessful. I have your exact scenario (CSR number changed, wanted to add it to business login) and so far have not been able to get anyone to do that. So every month when my Ink miles post I call and have them do the combining.
Anyone had success in re-adding a historically linked card to combine points where the receiving card UR has had its numbers changed (mine was from fraud too)?