Dec 29, 2015, 9:25 pm
Last edit by: beltway
For more current information on Chase-to-Chase UR transfers, see the wiki & discussion at 11.15.2015 Ultimate Rewards transfer ONLY to own & AU's airline/hotel accounts.
Problems Combining UR points between accounts
Jun 15, 2019, 7:36 am
#226
Join Date: May 2011
Location: CMH
Programs: w/+1: AS MVPG; IHG/Marriott Plat; Hilton/BW Diamond; Hertz Prez; SG Silver
Posts: 1,188
Jun 19, 2019, 7:36 am
#227
Join Date: Jun 2019
Posts: 1
I am an AU on my wife's CSR. I want to transfer points to miles on my UA Mileage Plus account. On the Chase "transfer to travel partner" page, I chose my name and entered my UA#. An error msg said I must call Chase for assistance. The rep told me I must wait until next year for this transfer to be allowed but she didn't know why & opened a ticket. Any insight here?
My husband and I are facing the same problem right now. I am an AU on my husband's Sapphire Preferred card. I tried to transfer points to my Hyatt account and received the same response from Chase when I called. Problem is, we haven't transferred points out of this account in well over a year (Feb 2018). And last year the transfer was also to my Hyatt account. Starting to get frustrated!
Jun 19, 2019, 8:25 am
#228
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
The one AU per year transfer restriction is the only rule that I am aware of that would require waiting until the next year. It could be that the software implementation of the rule is flawed, but I would press Chase to cite a published rule. Bear in mind that frontline customer service agents are skilled at inventing plausible, but incorrect, explanations for errors they do not understand.
(Note that American Express has announced a new restriction that will block transfers to Additional Cardholders' airline/hotel accounts for the first 90 days after the cardholder is added. It could be that Chase has implemented, but not announced, some similar restriction, to make it more difficult to transfer points to strangers or mileage brokers.)
(Note that American Express has announced a new restriction that will block transfers to Additional Cardholders' airline/hotel accounts for the first 90 days after the cardholder is added. It could be that Chase has implemented, but not announced, some similar restriction, to make it more difficult to transfer points to strangers or mileage brokers.)
Jun 19, 2019, 10:02 am
#229
Join Date: May 2011
Location: CMH
Programs: w/+1: AS MVPG; IHG/Marriott Plat; Hilton/BW Diamond; Hertz Prez; SG Silver
Posts: 1,188
Any updates on your situation?
My husband and I are facing the same problem right now. I am an AU on my husband's Sapphire Preferred card. I tried to transfer points to my Hyatt account and received the same response from Chase when I called. Problem is, we haven't transferred points out of this account in well over a year (Feb 2018). And last year the transfer was also to my Hyatt account. Starting to get frustrated!
My husband and I are facing the same problem right now. I am an AU on my husband's Sapphire Preferred card. I tried to transfer points to my Hyatt account and received the same response from Chase when I called. Problem is, we haven't transferred points out of this account in well over a year (Feb 2018). And last year the transfer was also to my Hyatt account. Starting to get frustrated!
Jun 22, 2019, 11:13 am
#230
Join Date: May 2011
Location: CMH
Programs: w/+1: AS MVPG; IHG/Marriott Plat; Hilton/BW Diamond; Hertz Prez; SG Silver
Posts: 1,188
Got an update via snail mail. The letter states, "we do not see any reason why you shouldn't be able to process this request online." They provided me with an 800 number to process the request.
Jul 28, 2019, 11:02 am
#231
Join Date: Dec 2009
Location: DCA
Posts: 814
I got the unexpected error message when trying to move points from Freedom to CSP. I tried once more and got the same message. I was getting ready to remove cards as per advice upthread, but when I logged back in, probably 10 minutes later, the points had successfully been combined.
Jul 29, 2019, 11:03 am
#232
Join Date: Aug 2015
Location: SFO
Programs: AS 75K (OW), SK Silver (*A), UR, MR
Posts: 3,347
Aug 12, 2019, 9:55 am
#233
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,856
Chase UR Combine Points broken?
I tried to move points from my Ink Cash to my CSR, as I do every month. Failed yesterday and also today with this error:
”We are unable to move points at this time. Please try again later. If the error persists, please call the number on the back of your card.”
Anyone else seeing that?
”We are unable to move points at this time. Please try again later. If the error persists, please call the number on the back of your card.”
Anyone else seeing that?
Aug 12, 2019, 10:47 am
#235
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,856
Thanks for the data point, Steve. On the whole wide internet there is, according to Google, only one mention of this error (other than this thread), on some obscure board - https://www.disboards.com/threads/i-.../post-59662078
No resolution there as far as I can tell. Guess I will give it a few days (it’s not many points and I don’t need them for anything right now; I am just consolidating proactively every month). And if it still fails, maybe try to move points to my CFU before calling customer service.
No resolution there as far as I can tell. Guess I will give it a few days (it’s not many points and I don’t need them for anything right now; I am just consolidating proactively every month). And if it still fails, maybe try to move points to my CFU before calling customer service.
Sep 5, 2019, 10:32 am
#236
Join Date: May 2011
Location: CMH
Programs: w/+1: AS MVPG; IHG/Marriott Plat; Hilton/BW Diamond; Hertz Prez; SG Silver
Posts: 1,188
I tried to make another transfer in August just like the previously failed one. No joy from numerous supervisors and Chase opened a ticket. Then I asked the supervisor to transfer UR points to her UA account with the plan to transfer her UA miles to my UA account. Then I ran into the $10/1000 service charge and abandoned that plan. Of course Chase saw that she transferred points to HER account and closed the ticket. I called Chase today and got it reopened. CS said call back in a week to see if it is resolved.
Sep 11, 2019, 12:34 pm
#237
Join Date: May 2011
Location: CMH
Programs: w/+1: AS MVPG; IHG/Marriott Plat; Hilton/BW Diamond; Hertz Prez; SG Silver
Posts: 1,188
Update
I tried to make another transfer in August just like the previously failed one. No joy from numerous supervisors and Chase opened a ticket. Then I asked the supervisor to transfer UR points to her UA account with the plan to transfer her UA miles to my UA account. Then I ran into the $10/1000 service charge and abandoned that plan. Of course Chase saw that she transferred points to HER account and closed the ticket. I called Chase today and got it reopened. CS said call back in a week to see if it is resolved.
If you have a similar issue, be persistent with Chase. Lastly, I got this supervisor's boss on the phone to make sure her efforts were recognized.
Nov 9, 2019, 5:59 am
#239
Join Date: Feb 2003
Location: On strike
Posts: 8,135
Did you recently delete the receiving account associated with your personal card? In the past, there has been a 24-hour dead period between delinking an existing send-to account and linking to a new one.
Nov 9, 2019, 1:03 pm
#240
Join Date: Jan 2017
Posts: 200
the last time i deleted, added, transferred points to and from was 2 years ago. very strange it says error