Dec 29, 2015, 9:25 pm
Last edit by: beltway
For more current information on Chase-to-Chase UR transfers, see the wiki & discussion at 11.15.2015 Ultimate Rewards transfer ONLY to own & AU's airline/hotel accounts.
Problems Combining UR points between accounts
Nov 14, 2019, 8:32 am
#241
Suspended
Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,412
Chase customer service made very clear that, we/you can transfer UR points within the same household as long as they live in the same permanent address as the "primary customer". The last part needs some further definition.
you can only move points to another Chase card
with Ultimate Rewards that belongs to you or one member of
your household.
as long as your parents/children or siblings have the
credit card accounts with Ultimate Rewards, you can
transfer the reward points (A household member is a family
member who has the same permanent address as the primary
customer). For details, see your rewards program agreement
at chase.com/ultimaterewards.
you can only move points to another Chase card
with Ultimate Rewards that belongs to you or one member of
your household.
as long as your parents/children or siblings have the
credit card accounts with Ultimate Rewards, you can
transfer the reward points (A household member is a family
member who has the same permanent address as the primary
customer). For details, see your rewards program agreement
at chase.com/ultimaterewards.
Jan 29, 2020, 10:32 pm
#242
Join Date: Sep 2018
Programs: Marriott BonvAnnoyed
Posts: 106
I am trying to transfer points to authorized user/cobusiness owner from my chase ink preferred card but I got a special handling require error. So I sent a SM and I got a reply which make no sense to me. This authorized user is already on my other chase business cards as well but what chase is telling me, AU is a employee and I can’t transfer points to his FF account. What exactly they need when it comes to differentiate authorized user from an employee. Funny thing is when I go to the transfer screen pull up, AU name showed up as business owner but the text field is greyed out and special handling error pops up.
Jan 30, 2020, 7:27 am
#243
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
The requirement is that the second person must be -both- an owner of the business -and- an Authorized User on the Chase account from which you are trying to make the Transfer. Does the person meet both requirements? Have you previously transferred from this Chase account to any airline or hotel partner?
Jan 30, 2020, 8:30 am
#244
Join Date: Sep 2018
Programs: Marriott BonvAnnoyed
Posts: 106
Thanks mia, The second person meet both requirements and as I mentioned AU (I am trying to transfer to) showed as a business owner but the FF account field is greyed out.
Yes, I have done the transfer from another business account to this AU hyatt/united last year. I never recall Chase asking me to send any proof of AU business ownership before and the fact is, they haven't asked it yet.
They just keep telling me that the AU user is an employee and hence no transfer. Should I just tell them that he is also the business owner (though they can see it in a transfer screen)?
Yes, I have done the transfer from another business account to this AU hyatt/united last year. I never recall Chase asking me to send any proof of AU business ownership before and the fact is, they haven't asked it yet.
They just keep telling me that the AU user is an employee and hence no transfer. Should I just tell them that he is also the business owner (though they can see it in a transfer screen)?
Jan 30, 2020, 8:36 am
#245
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
Have you transferred from THIS Chase card account to any airline or hotel account, including your own? Was THIS Chase account opened as a Sole Proprietorship business?
Jan 30, 2020, 9:02 am
#246
Join Date: Sep 2018
Programs: Marriott BonvAnnoyed
Posts: 106
No, I haven't transferred from this account to ANY (including MINE) and the account was opened as a sole prop. Would this be a problem? doing business as a Sole Prop.
Jan 30, 2020, 9:11 am
#247
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
It could be that Chase's system now excludes the possibility of a co-owner of a Sole Proprietorship, but I do not recall a previous report. I think you will need to work through this by telephone. Be careful not to "lead" the agent to a specific explanation, just explain that you need to transfer to the frequent flyer account of another owner of the business and it does not work. I would not mention the previous SM explanations. Listen to what they say.
Jan 30, 2020, 9:18 am
#248
Join Date: Sep 2018
Programs: Marriott BonvAnnoyed
Posts: 106
Thanks, will do and I will post an update, if there is any positive update.
here is the exact reply for more context.
"He/she should be listed as an Authorizing Officer on another Chase business account, if he/sheis only listed as an employee on an account we cannot transfer the points to the frequent travel program and this scenario has always been there it is not a recent change"
Highlighted key words to make sure, I am reading it correctly. Authorizing officer on another Chase business account OR on the same account? What makes one an Authorizing officer?
here is the exact reply for more context.
"He/she should be listed as an Authorizing Officer on another Chase business account, if he/sheis only listed as an employee on an account we cannot transfer the points to the frequent travel program and this scenario has always been there it is not a recent change"
Highlighted key words to make sure, I am reading it correctly. Authorizing officer on another Chase business account OR on the same account? What makes one an Authorizing officer?
Last edited by ali7204; Jan 30, 2020 at 9:24 am
Feb 14, 2020, 2:12 am
#250
Join Date: Apr 2014
Posts: 540
You mentioned being able to transfer from another business card/account; have you considered first moving the points to that other business account and then doing the transfer from there to your AU's FF account. This may require having your points move through one of your personal cards and then to your other business account, but it could work.
Jul 17, 2020, 8:31 am
#252
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
Jul 17, 2020, 8:34 am
#253
Join Date: Jul 2020
Programs: UR
Posts: 2
This card is not eligible to receive points from you at this time
They are not linked to the same userid and I am the primary on both accounts.....appreciate the time
Jul 20, 2020, 7:09 am
#254
Join Date: Sep 2011
Posts: 1,857
Do you have any other Chase cards that have combined points currently or in the past onto the CIP in question? If so, combine points from the first CIP onto that card, then combine them onto the destination CIP.
Oct 24, 2020, 11:53 pm
#255
Join Date: Aug 2015
Location: SFO
Programs: AS 75K (OW), SK Silver (*A), UR, MR
Posts: 3,347
I’m trying to move UR points from my Sapphire to my wife’s Freedom, but when I enter her card number and last name, I get an error message saying incomplete or invalid. Moving points the other way works.