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Chase closed my credit card account(s) [Consolidated]

Chase closed my credit card account(s) [Consolidated]

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Old Dec 23, 18, 4:22 am   -   Wikipost
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Last edit by: liw5215
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If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:
CFPB's complaint form: http://www.consumerfinance.gov/complaint/

When someone reports an account closure here, a lot of the same questions get asked. It might be useful to answer some questions in advance. This could help figure out what happened or how to proceed:
  1. Did you transfer UR points to someone with a different address? Different last name?
  2. Did you sell UR points to someone?
  3. Approximately what percentage of your charges earned less than 5x points in the past 12 months?
  4. Did a Chase or non-Chase bank recently close one of your credit cards?
  5. Are you using up a large percentage of your credit line on all Chase and non-Chase credit cards?
  6. Is your total credit line with Chase much higher than with other banks?
  7. Did you apply for many credit cards or other forms of credit in the past 2 months? ("Many" may be hard to define.)
  8. If you have a Chase checking account how much did you typically deposit in money orders per month, if any?
  9. Did you recently start spending a lot more with Chase than in typical months?
  10. Is your monthly balance frequently close to your credit limit?
  11. Approximately what percentage of spending was on gift cards this year?
  12. How much of your bill do you typically pay using WM or KMart bill payment if any?
  13. Do you have a Chase mortgage or other account that might be profitable to Chase?
  14. Has your credit score or credit profile changed recently? As in: significantly more debt, more open credit lines, or a large drop in your credit score?
Related threads: 2013.1 2013.4 2013.9 2013.12 2014.6
http://www.flyertalk.com/forum/chase...ta-points.html

On 1/4/15, LivelyFL noted that 34 posts have referenced account closures (updated 1/25/15):
1, 55, 80, 108, 117, 129, 146, 165, 182, 212, 221, 222, 232, 235, 262, 272, 281, 326, 364, 410, 411, 428, 475, 477, 482, 513, 552, 586, 620, 648, 656, 662, 714, 718, 784 and 815.

Mortgasm provided more detail as follows:

001 - moarmiles little explaination - 'inconsistent spending'
055 - brettskyg chase gift cards tiny ms
080 - Artemk checking chase gift card, tiny MS, international wires, wall-mart BP
108 - TTnc4me (105 actually) no info
117 - rodsren
129 - Kybosh chase gift card checking
146 - mintcilantro - checking 6k/month MS, BB payments from another ss#, some MO/AP, 7new cards in 90days, short cycling
165 - newcomr - checking
182 - thehawk75 - heavy MSw/other banks,
212 - LRD - 2x spend of 20k /month (on two cards), checking
221 - iceman 77_7, no info
222 - jk2 no info
232 - hitman1420 checking , heavy MS activity (no number)
235 - clearlyanewb checking, MS activity (10k AGC and more), light credit history, 10 recent inquiries
262 - brc01 - shortcycling, some MS (18k/month over a few cards), 1
272 - rambo - 70% MS on 5 cards, WM BP of 16k/month on 5 cards
281 - prestonv - heavy MS - 20k/month on multiple chase cards, heavy WMBP (ink stayed open)
326 - pacupgo - false alarm, no shutdown
364 - edh101985 - tiny MS (bonus only) , 4 chase cards in 6 months,
410 - msetr - lots of freedom/ink ms
411 - standaman360 - international wires (business), million dollar balances,
428 - queensgambit - gambling transactions, UR point transfer from SO, 5 chase apps 3 new chase cc in 45 days, Blogger points coach
475 - dogloverjb - checking, international wires,
477 - ftomasz - 14 inquiries in 8 months, 5 chase, minimal MS, rapid upswing in credit, paying from multiple accounts
482 - liw5215 - Heavy MS, re-entered after 13 months
513 - thegasguru - checking, $3k/month MO to checking, NO MS, AP,
552 - LAXtoWorld - 3 cards in 30 days
586 - adavydov7 checking, $1k APs,
648 - CMHFlyerOH - checking, MO, 3k gift cards
656 - I can see for miles - Maxed UR 5x rewards on Freedom and Ink cards. Chased closed all accounts. Was approved for Ritz Carlton card 14 months later and did nothing unusual with it, other than lower CL from 30K to 10K to free up CL for possible approvals. Two subsequent Chase apps (Chase Ink and Marriott Rewards), on separate dates 3+ months later, were declined for a "previous unsatisfactory relationship ..."
662 - frogdog51 - Chase VGCs (Reapproved in 12 months)
677 - Subdawg - closed for piggybacking
714 - Mamibear - 'abuse' redcard MS
718 - maxswanson - MS, 11 chase cards, traded UR, (reapproved after 12 months)
752 - peaser - "reputational risk" associated with the business (decision reversed later)
757 - uncommonsensical checking, 3 Cashier's Check deposits with quick w/d (the w/d were to pay CHASE credit cards! ridiculous 'loss prevention' dept. gods). All CC's closed 2 days later. Tried EX Office- they seem to have zero power once the Mullah in loss prevention has issued a fatwa (my guess: some 27 year old with a god complex).
762 - knopfler - checking closed (all credit cards closed in both mine and Mrs. Knopflers accounts about three weeks after checking closure)
771 - milemonkey - 'reputational Risk" connected to Attorney General lawsuit
784 - unstable one: 2 cash deposits over 10k to chase checking
815 - dukerau - one time UR point sale, 77% spending is 5x,
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Old Aug 18, 18, 9:12 am
  #2311  
 
Join Date: Sep 2008
Location: AUS
Programs: AA PLT, Amex Plat
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Originally Posted by travel light View Post
And now reopened after I contacted EO.
Shutdown came days after Chase CC application.
EO phoned, said they had noticed many recent apps for credit, asked me about these. I explained.
EO: on review, they saw that this was not unusual for me and were reinstating the accounts.
Accounts are showing open now.
It might be helpful for others in the forum if you were a little more direct/transparent about what exactly you were up to that might have triggered this. You seem to be dribbling the story out rather piecemeal and mysteriously. That is certainly your prerogative, but I'm not sure what is actionable for all the rest of us, based on what you have shared so far.

Regards
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Old Aug 18, 18, 9:19 am
  #2312  
RNE
 
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Originally Posted by travel light View Post
...said they had noticed many recent apps for credit, asked me about these... this was not unusual for me...
Ummm... so this is like the FBI stopping Clyde Barrow and letting him go because robbing banks is not unusual for him? I thought Chase sought to shutdown sign-up bonus mongers (like me, I don't deny).
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Old Aug 18, 18, 10:44 am
  #2313  
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Originally Posted by travel light View Post
And now reopened after I contacted EO.
Shutdown came days after Chase CC application.
EO phoned, said they had noticed many recent apps for credit, asked me about these. I explained.
EO: on review, they saw that this was not unusual for me and were reinstating the accounts.
Accounts are showing open now.
Which card was it and were you initially approved for it?
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Old Aug 20, 18, 4:12 am
  #2314  
 
Join Date: Jan 2017
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Originally Posted by travel light View Post
And now reopened after I contacted EO.
Shutdown came days after Chase CC application.
EO phoned, said they had noticed many recent apps for credit, asked me about these. I explained.
EO: on review, they saw that this was not unusual for me and were reinstating the accounts.
Accounts are showing open now.
I noticed you posted in January of this year about the best practices for handling a review by Chase? Were you predicting this due to heavy acquisition of new cards, and you finally applied with Chase recently and they hit you? Congrats on the reversal of the decision.

I realize you "travel light", but some more definition would be amazing.
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Old Aug 20, 18, 9:08 am
  #2315  
 
Join Date: Feb 2008
Location: Florida
Programs: UA 1P, SPG
Posts: 493
Roughly 10 Year chase customer having Ritz, BA, and Southwest cards. Also have some Amex cards. I hadnt applied for a single card in about 4 years and decided to apply for the new hyatt card and the chase ink business card. Credit score in the mid 700s.

Decided to just buy some gift cards at the grocery store just to meet minimum spend quickly, and specifically on the hyatt card, I kept getting a fraud protection hold and had to call in to get it released and continue the transaction. Well, on the 3rd time, transaction didnt process, with rep on the phone. He said there was some technical back end glitch and that he'd submit a ticket and I'd get a call. The next day all my Chase accounts were closed.

About a week later, i got the letter about my accounts being closed. They cited a quick increase in my revolving credit spend and also a recent delinquency on my record. I went and checked my credit utilization through chase journey, and its 4% (Four). And that delinquency? Ugh, an outstanding ~$200 on a banana republic store card that had slipped by me for a few months as those statements go to my mom's house, has already been paid off in full.

So I blindly sent a letter to Chase's Executive Offices, attached copies of my last two years pay stubs, copies of all of my banking statements, even showed what my house is estimated to be worth compared to what i have left on my mortgage.....frankly, anything I could think of that shines a positive financial picture. And they all do look very good.

We'll see what happens. I personally think this is all a little silly.
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Old Aug 20, 18, 9:10 am
  #2316  
RNE
 
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Originally Posted by jiaogulan View Post
...but some more definition would be amazing.
This latest "shutdown" report appears to be a drive by. Heck, it's not even a shutdown anymore. So, the dearth of reported shutdowns goes on.

RNE, opining that that's not a bad thing.
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Old Aug 20, 18, 10:46 am
  #2317  
 
Join Date: Sep 2014
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Originally Posted by RNE View Post
This latest "shutdown" report appears to be a drive by. Heck, it's not even a shutdown anymore. So, the dearth of reported shutdowns goes on.

RNE, opining that that's not a bad thing.
Once again, I agree.
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Old Aug 20, 18, 10:48 am
  #2318  
 
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Originally Posted by RNE View Post
So, the dearth of reported shutdowns goes on.
The funny thing is... you posted this at the same time as another shutdown report. So, there goes that.
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Old Aug 20, 18, 10:53 am
  #2319  
 
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Originally Posted by pallhedge View Post
The funny thing is... you posted this at the same time as another shutdown report. So, there goes that.
Are you writing about the shut down that was magically UN-shut down the very next day?
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Old Aug 20, 18, 11:24 am
  #2320  
 
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Scroll up about five posts.
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Old Aug 20, 18, 12:41 pm
  #2321  
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Originally Posted by pallhedge View Post
The funny thing is... you posted this at the same time as another shutdown report. So, there goes that.
You got me there. The shutdown posts are coming in at a blistering rate!

RNE, asking, "Dearth? What dearth?"
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Old Aug 20, 18, 2:41 pm
  #2322  
 
Join Date: Sep 2011
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Originally Posted by txpenny View Post
Are you writing about the shut down that was magically UN-shut down the very next day?
No. I wrote about exactly what I said... the shutdown that was posted at the same time as the RNE post that I quoted. Why do you ask?
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Old Aug 21, 18, 9:23 am
  #2323  
 
Join Date: Sep 2013
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It's been over 14 months since I applied for a credit card, which it was a card for my business. As of this morning, I was at 0/24.

I decided to apply for Hyatt credit card to help with the transition from Marriott to Hyatt, but I received a message asking me to call Chase.

The representative stressed the word "exposure", but offered to move credit from another personal account.

I was surprised by her statement given my income level and the fact my personal credit line is only $23k with Chase.

She responded by saying the issue wasn't my personal credit line; the issue is I have 2 business cards with a combined line of credit over $80k.

$80k in credit line for a business should not be an issue, but I opened these cards years ago before my business was officially incorporated; therefore, I am the underwriter and I am responsible for whatever happens to these cards.

I was eventually approved, but I am not sure what will happen next given all the shut down stories I have read.

Do you guys have any advice?

Thank you
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Old Aug 21, 18, 9:33 am
  #2324  
 
Join Date: Jul 2011
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Advise? This wasn’t a shutdown
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Old Aug 21, 18, 9:36 am
  #2325  
 
Join Date: Sep 2013
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Originally Posted by blitzen View Post
Advise? This wasn’t a shutdown
I do not want to see my cards negatively affected.

I greatly benefit from the business expenditures on my chase accounts, and i don't want to compromise that.

Had i known would hold my business credit line against me, i would have lowered them, but i was under the impression chase kept business and personal separate
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