blitzen

RNE

Follow blitzen's advice. Don't leave us in suspense.

Super Mario

It doesn't appear to be blocked. I was able to use it for a purchase today. Strange.

happyvoid

Were you still able to use your reward points? And did you apply Friday morning or Friday evening. How long did you have the 6 cards with Chase for

blitzen

mmlo

In November of last year, Chase closed all of my credit card accounts after applying and receiving a new credit card (My fourth, and I suppose one too many). At the same time on November 1st, 2017 my Chase Saphire Reserve card posted its annual fee of $450 and on November 7th my accounts were all shut down. I subsequently contacted Chase phone support to find out more information about the shut down, which they couldn’t tell me more about, and what would happen to my annual fee that posted. Phone support told me I would be refunded my annual fee. A month later, the fee wasn’t refunded, and I called again. I was told again to be patient, and it would be refunded. Another 2 months later, I called again and was told to be patient again. Six months after the fee, I called the fourth time, where at that point I was told my entire account history has been erased from Chase and there was no longer any information for my past accounts.

I was told I should fax a letter to a number, which I did. The response after a month was:
Fantastic.

My next step was to go to Chase Twitter support, which was quite friendly and excited to help me out further. After a month of back and forth writing Chase support they told me I would receive a full refund of my fees of my fees. It would take 6-8 weeks to receive.

After 2 months I received a cashiers cheque for $95 for an entirely different credit card that has been closed for five years.

So at this point, I’ve been in communication again with Chase support for the last two months, and they tell me they will write me when they have more information. At this point it’s been over 9 months since this dilemma started, and I frankly don’t know what to do anymore.

Does anyone have any good ideas to get my money back? Can they just take my money?

mia

When did you pay the fee?

mmlo

The fee posted on November 1st. The Chase Saphire Reserve account was on auto-pay so it would have automatically payed the balance a few weeks later. I don't have an exact date, since my statements were purged along with my account. I requested my final balance statements from Chase, but I've read that might be another difficult task.


I was able to get my final statements from Chase support. The fee posted November 1st, Chase cancelled on November 7th (not shown on the statement), and the next statement was paid November 20th, and final statement was paid by auto pay on December 20th.

joe_miami

There's no way Chase has erased your account history from less than a year ago. Chase still has records from banks it acquired 20+ years ago.

garykung

Small Claims - Easy, fast, and guaranteed result.

The best thing? No need to worry about mandatory arbitration.

To supplement this, banks literally do not destroy any records at all.

FWIW - because on how statute of limitation is written, some claims can be pursued after a very long time (such as 2 years after the discovery of the alleged issues). In that case, banks are forced to CYA and keep everything.

Happy

They have the records deep in their system but probably is not readily accessible by the first few layers of supports.

The case reported by OP is NOT unique that Chase claimed unable to find any trace of his accounts.

4 or even more years ago, someone at FT reached me via PM on her issues with Chase - what happened to her was a more complicated case that involved her emergency Cash deposit in to a Chase ATM at night had gotten "eaten" without records. Took her lots of efforts to get it straightened out. Several months later her Sapphire Preferred card together with another Chase card (forgot what it was) were suddenly shutdown while she was meeting the requirement of the spend (no unusual nor unallowed nor uneligible charges before anyone starts to speculate), citing "unsatisfactory relationship". That was when she reached out to me seeking advice.

Long story short, she was told the same story lines that they could not find any records of her checking account which she closed it shortly after the resolution of that episode which was too traumatized to her to continue the banking relationship with Chase. That was no more than a year ago! So it was a total BS.

Eventually she reached the Exec Office. A lady from that office eventually contacted her and AGAIN, gave her the story line of unable to find any records of that closed checking account which presumably was the "unsatisfactory relationship" came from. But the lady told her Chase decided to "for one time exception" gave her the full bonus of the Sapphire Preferred card which she had a few hundreds left to meet the spend, and all the balances of other UR earning cards. Remember, this happened BEFORE Chase had the policy of giving 30 days for shut down accounts to take care of the UR balances.
The morale of the above is, Chase (and for any bank on that matter) DOES indeed have all the records but they would NOT tell you that.

They would just tell you all the records were purged so could not be found any more - they were only purged from the access by the more front end reps / depts but definitely are accessible when the clearance level supported that.
In the above case Chase obviously KNEW they did wrong to the customer but would NOT admit it. That is why they kept her whole at the end though still refused to reopen her accounts.

My suggestion to the OP is, gather all your evidences and records, make a cogent, well organized letter - use a format of 1), 2) 3) for example, to list the timeline - key is to make the letter very easy to read/follow on what has been going on, documents the timeline and events and broken promises, sent that letter together with all the supported documents (bank statements showing the amount deducted for example) send it to the Exec Office, copied whatever head of the depts in Chase (you can find the officers info in Yahoo finance by JPM stock symbol), via Certified mail.

Very likely after doing that you would receive a formal reply or a human call you from Chase.

It is a total waste of time to keep twitting them once there were no real result when a few weeks have passed from their initial promises to help. The twitter team obviously is NOT enpowered to solve complicated issues - all they are doing is passing your info around the internal company chain of command - in other words your issues are just being shuffled around within the big corporation while you are at false hopes that the twitter team is working on your issues... Personally has learned this lesson dealing with Citi. A total waste of time.
(Side Note - while CapOne has a bad rap all around, their twitter team was indeed enpowered - at least that was the case several years ago. We got a very positive resolution after being lied to by too many front line personnel all the way to manager, but it took a twitter team member resolved it within 36 hours after she initially called and followed up with 2 subsequent calls, on the day before we took off for a 5 weeks trip. The woman told us CapOne Twitter Team directly reported to the Exec Office in Maryland. She worked with 3 depts to get our issue resolved.)

Regardless in these days and age that it seems Social Media is the King, very often real issues require much more than twitter to get it resolved.

I am giving OP the suggestions from years hearing all sorts of stories when people reached me for advice on their various issues with the big banks. I have no idea why they would tell me their problems and ask for advice. But I must say I have learned A Lot from these over time.

OP, try to reach the highest office at Chase first before you go to the SMC because you would still need to front the costs of SMC first, and how to serve the bank can be a sticky issue, depending on your State / County's regulations on SMC proceeding. In a recent case I was told, the person's county treated a Summons is considered received when it is mailed, Now that is very easy but most require more than that.

With proper documentation OP should be able to recover the full amount of the $450 taken from him. Though using the wrong channels have caused him lots of time and added lots of anguish.

nexusCFX

Not a DP, more of a question. My credit profile is very new in the US.

• First line was a $5000 AMEX SPG in May 2017 via global transfer (I got my SSN at the same time), auto-increased to $11,000 three months later.
• Was followed by a $1000 CFU in November, $5000 CSP and $5000 TD Aeroplan in December. CSP was auto-increased to $9000 three months later, and I manually asked for a CLI on the CFU from $1000 to $2000 so I could move $1000 to the CSP in order to PC to the CSR. That didn't work due to the CARD act, but the hard pull is worth mentioning.
• Around March or April I got an AMEX PRG and a $5000 Chase MPX.
• A month ago I got the Chase Ritz card since I suspected it was going to disappear, approved with a $23,800 limit which I remain utterly baffled by.

I reorganized my credit limits to be 20K on the CSP, 4.8K on the CFU, 5K on the MPX, and 10K on the RC.
I consistently keep a checking balance with Chase somewhere between $5000 and $10,000.

I'd like to note that I changed my Chase profile to my Canadian address recently to get my Ritz card sent here, and plan to change it back to a US address soon. My FICO is still around 720-730 on EX/TU, with EX having 6 inquiries and TU having only one. My utilization is usually low, and I don't cycle my limits, but I do sometimes pay a card off before the statement closes.

Looking at myself, I can see how my whole credit profile could look incredibly suspicious with all the credit lines and address changes, like someone accumulating credit who will bust out. Does anyone with experience in this area think I could be at risk of a shutdown this far after receiving the Ritz card? It seems most people get shut down very soon after they apply / are approved for a card, but that's not always the case. I was wondering if lowering one of my credit limits could lower my risk of a shutdown, as I was thinking of lowering the Ritz to $1500 in order to do the "annual fee trick". However, I worry that trick in itself could lead to a shutdown, or that the act of lowering my limit could actually prompt a closer look at my profile and lead to a shutdown.

joe_miami

The cross-border address changes are probably a bigger red flag. Why didn't you just call Chase to ask for the Ritz card to be sent to a temporary address?

nexusCFX

They wouldn't do it. Said it had to be the address on profile since it was a brand new card and recommended that I just set it to my Canadian one. I was wary about it too.

joe_miami

Sounds like you got a bad CSR. I assume you used the U.S. address when applying for it?