UR to United transfer is not reliably instant.
Apr 18, 2017, 10:16 am
#77
Join Date: Jun 2014
Programs: DL, AA, UA, SW, UR
Posts: 11
Another data point, transferred 89k from UR to United, took approximately 31 hours. I called people on both sides who said I just needed to wait. Didn't want to hold UA award as I was worried the availability wouldn't get released if the hold expired (which the UA rep said was possible). Given this thread, I'm pretty pleased it *only* took 31 hours. I made the transfer on the Monday after Easter which the Chase woman told me was a notoriously busy day, if that's of any help.
Apr 25, 2017, 7:06 am
#79
Join Date: Oct 2013
Location: USA
Programs: Amex Plat, AA Exec, CITI Prestige, Hilton Gold, Marriot Gold and all ever changing
Posts: 218
Just another DP for everyone.. kept refreshing my page over and over after about 30 minutes of transferring.. and nothing. Went into chrome incognito mode and it showed up instantly. Logged back in on non-incognito mode afterwards and still didn't show up.
Go incognito (or delete cookies?)
Go incognito (or delete cookies?)
Aug 30, 2017, 2:16 am
#81
FlyerTalk Evangelist
Join Date: Jan 2014
Location: San Diego, CA
Programs: GE, Marriott Platinum
Posts: 15,508
I initiated a 125K transfer to United around 12:50am Pacific tonight and it wasn't instant for me. The Chase customer service person I talked to said that their systems refresh around 7am Eastern so we'll see if the points show up by morning.
UPDATE: looks like it took about 11 hours for the points to show up in my account. Fortunately the award flights I was trying to book were still available.
UPDATE: looks like it took about 11 hours for the points to show up in my account. Fortunately the award flights I was trying to book were still available.
Last edited by tmiw; Aug 30, 2017 at 1:26 pm
Sep 13, 2017, 12:44 pm
#82
Join Date: Jun 2003
Location: Chicago, IL USA
Programs: UA 1P
Posts: 88
Chase rep claims they will no longer offer instant transfers
Just got off the phone with Chase. I requested a points transfer to United two days ago -- still nothing. Chase rep said she "wished to inform me that they will no longer be doing instant transfer. All transfers to travel partners will now take 1-7 business days."
Caveat emptor....
Caveat emptor....
Sep 13, 2017, 3:27 pm
#83
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,028
Just did a transfer. Took about 90 seconds.
The transaction isn't showing up in my account, but the total miles has correctly increased.
The transaction isn't showing up in my account, but the total miles has correctly increased.
Sep 19, 2017, 1:39 pm
#84
Join Date: Jul 2016
Programs: Chase, United
Posts: 403
transferred UR to UA MP, did not receive points
So from what I can tell from this thread, there is no consensus emerging on a way to get instant transfer to work: it usually does, unless it doesn't, and there's nothing to be done except with great luck in extreme emergency?
Last edited by zoechow; Sep 19, 2017 at 2:22 pm Reason: moved to right thread, allows better question
Sep 20, 2017, 5:06 pm
#86
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,195
Sep 21, 2017, 9:46 am
#87
Join Date: May 2013
Location: San Francisco, CA
Posts: 45
Transferred 400+k UR to my United account. Nothing after an hour. I'll give it a day... but super annoying.
Bought a 7-day Fare Lock for 5 international tickets for $75 just in case.
EDIT: 40 hours later and they're there!
Bought a 7-day Fare Lock for 5 international tickets for $75 just in case.
EDIT: 40 hours later and they're there!
Last edited by flightsofideas; Sep 22, 2017 at 9:46 pm
Oct 16, 2017, 12:02 pm
#90
Join Date: Oct 2017
Posts: 2
On Thu 10/12 - 9PM PST, transferred 1,000 points to test, received instantly
On Thu 10/12 - 9:15PM PST, transferred 254,000 points, still not showing up until today Monday 10/16, 10:57 AM PST
This is driving me nuts, I've been calling both United and Chase, and both keep pointing finger at each other. I've done these big transfer every year when we go on vacation, and never had this issue before.
On the weekend when I called United, they insisted that it has to be 72 hours before they can do anything.
Early AM today when I called united and told them it has been 72 hours, and they told me it's Chase issue, nothing they can do on their end.
I called Chase again and they're going to escalate it to their Marketing department.
Chase told me that it might take 1-7 business day to transfer to partner and it's not instant, I told them that their email confirmation for the transfer did not specify that, here is the exact language Most point transfers process instantly. Marriott Rewards®, The Ritz-Carlton Rewards® and IHG® Rewards Club point transfers usually process by next business day. Singapore Airlines KrisFlyer point transfers process within 2 business days.
I just hope when everything is all taken care of, my reward flight still available, otherwise I'm going to get stuck with United points.