Chase Luxury Hotel Collection

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Apr 18, 2019, 1:23 am

#241

747FC

Join Date: Jan 2013

Location: Hawai'i Nei

Programs: Au: UA, Marriott, Hilton; GE

Posts: 7,144

Mandalay Las Vegas

Does anyone know if there is an extra charge for internet access at this hotel when using the LHRC program?

Thank you.

Apr 21, 2019, 3:06 pm

#242

AFAM-DFW

Join Date: Aug 2005

Location: DFW

Posts: 1,249

At Mandalay Vegas, Internet is included in mandatory resort fee.

Apr 21, 2019, 5:27 pm

#243

747FC

Join Date: Jan 2013

Location: Hawai'i Nei

Programs: Au: UA, Marriott, Hilton; GE

Posts: 7,144

Quote:

Originally Posted by AFAM-DFW

At Mandalay Vegas, Internet is included in mandatory resort fee.

Thanks. We are here now. What a disappointing hotel stay.Never again.

Last edited by 747FC; Apr 23, 2019 at 12:27 am

May 3, 2019, 2:56 pm

#244

Ahriman

Join Date: Apr 2019

Posts: 2

Does any one know if i book two room for the same stay through LHRC, can both of it receive all benefit?

May 4, 2019, 8:18 am

#245

fliesdelta

Join Date: Jul 2012

Location: RDU

Programs: DL(PM), UA(Silver), AA(EXP) Marriott(Ti), HH(Gold), Hertz(PC)

Posts: 2,669

Quote:

Originally Posted by 747FC

Thanks. We are here now. What a disappointing hotel stay.Never again.

Can you tell us why it's disappointing?

May 4, 2019, 11:06 am

#246

747FC

Join Date: Jan 2013

Location: Hawai'i Nei

Programs: Au: UA, Marriott, Hilton; GE

Posts: 7,144

Quote:

Originally Posted by fliesdelta

Can you tell us why it's disappointing?

Nothing related to the Chase connection.

Basically, I don't enjoy Las Vegas.

And, I didn't win at Megabucks.

It is a non-smoking hotel, yet we were on the 59th floor and could smell smoke in our room. The hotel is very large and the public areas are a zoo. There are lines at the breakfast venues. The complimentary fitness room is inadequate for a deluxe hotel. (although we did fork over $30 pp for the spa's fitness room and that was very nice.)

The one great thing about the hotel is that Fleur by Hubert Keller was located within the complex. Each of our party of four ordered a distinct dish and we were all very pleased. The restaurant is fantastic, one in which I would regularly eat if it were in my hometown. Highly recommend.

Jul 14, 2019, 8:43 pm

#247

writetorich

Join Date: Nov 2000

Location: New York City, United States.

Posts: 2,625

website up , but booking is impossible

Anyone else have this problem? If not maybe some one could try a "dummy booking" and report back.
I used Both Chrome and Opera ( Desktop windows 7 professional 64 bit) to no avail.
Really frustrating!

Last edited by mia; Jul 15, 2019 at 9:38 am

Jul 15, 2019, 9:12 am

#248

AFAM-DFW

Join Date: Aug 2005

Location: DFW

Posts: 1,249

Quote:

Originally Posted by writetorich

Rather than going directly to the lhrcollection.com website, go in through Chase - Ultimate Rewards - Card Benefits - LHRC.

Don't know why but when you go in through this way, bookings work.

Jul 23, 2019, 8:02 pm

#249

redbirdsj

Join Date: Jul 2011

Posts: 405

Any reason a husband/wife with separately qualifying Chase cards can't book back to back 1 night stays to double up on the unique stay credit? Understanding it would require checking out and switching rooms.

Jul 25, 2019, 6:33 pm

#250

GreenPlastic

Join Date: Jul 2018

Posts: 54

How are prices normally? Trying to book at Waldorf in December and the LHC price was considerably higher than Amex FHR and Hilton site prices. Is that normal? The choices on FHR have been disappointing lately, but the LHC options seem even worse.

Aug 1, 2019, 10:13 am

#251

SouthernDiscomfort

Join Date: Dec 2012

Location: SEA

Posts: 51

Quote:

Originally Posted by GreenPlastic

I booked a mini-break at the W hotel in Seattle for August. The rate offered was identical to the "best rate" for the room type on the Marriott website, but the added value of the dining credit and free breakfast made it a pretty solid deal.

Aug 2, 2019, 10:53 pm

#252

UnitedFTW

Join Date: Feb 2014

Location: MSP

Posts: 43

Back to Back Reservations at Same Hotel

Is there a clause in the TOC that forbids separate back to back reservations at the same property for Chase LHRC program?

Aug 6, 2019, 9:42 pm

#253

vh_bu98

Join Date: Apr 2016

Location: DFW

Posts: 675

Quote:

Originally Posted by UnitedFTW

Is there a clause in the TOC that forbids separate back to back reservations at the same property for Chase LHRC program?

Yes there's a clause.

Aug 10, 2019, 1:41 pm

#254

UnitedFTW

Join Date: Feb 2014

Location: MSP

Posts: 43

Quote:

Originally Posted by vh_bu98

Yes there's a clause.

I can’t seem to find the clause under the TOC here:
https://www.lhrcollection.com/Conten...33#TravelTerms

Any chance you can copy and paste it here?

Thanks!

Aug 12, 2019, 3:54 pm

#255

vh_bu98

Join Date: Apr 2016

Location: DFW

Posts: 675

Quote:

Originally Posted by UnitedFTW

I can’t seem to find the clause under the TOC here:
https://www.lhrcollection.com/Conten...33#TravelTerms

Any chance you can copy and paste it here?

Thanks!

I spoke to customer service since I was planning to book two separate reservations at the same hotel back to back, but I was told that I can only get the credit once since it was considered a consecutive stay.