Community
Wiki Posts
Search
Old Oct 29, 2013, 2:12 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: littlevoices
All signed in members are invited to contribute to this wikipost, and may minimize or maximize wikis by using the +/- functions in the upper right hand corner.


Lounge Admittance Policy and Guest Admittance Policy
Please see this link for details of lounge admittance for:
  • Marco Polo Members
  • Oneworld status holders
  • Business and First Class Passengers
  • People not flying Cathay Pacific or Dragonair
  • Guests


The following FAQs are addressed below:
  • What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
    • Which departures lounge should I use?
      • I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?
        • I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
          • Can I visit multiple lounges?
            • Do operational-upgrades (op-ups) come with upgraded lounge benefits?
              • Do mile-upgraded (award) tickets come with lounge benefits?
                • What if I want to meet up with fellow FlyerTalkers in CX lounges?
                  • Transiting through HKG and getting to the lounges
                    • Is it possible to visit airside lounges during a transit and then exit the airport?





What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
Cathay Pacific (together with subsidiary Dragonair) operate the following lounges at Hong Kong:

Departure lounges:
  • The Wing - First Class
  • The Wing - Business Class
  • The Pier - First Class
  • The Pier - Business Class
  • The Cabin - Business Class - Closed as of 1 May 2018
  • The Bridge - Business Class
  • The Deck - Business Class

All departure lounges are airside and are only accessible by passengers who have an onward boarding pass and who have cleared security and passport control.


Which departures lounge should I use?
Depending on your access entitlement, you can use any lounge in the terminal. You should check how long it takes to get to your departure gate from the lounge you choose

Food
  • The Wing - F Class, there is a buffet restaurant, and an a-la-carte menu, and a Champagne bar.
  • The Wing - J Class, there is a new Coffee Loft concept offering freshly brewed coffee and freshly baked pastries. Compared to The Pier, there is also a wider selection of savoury foods.
  • The Pier - F Class has an a la carte restaurant, and no buffet. It is the newest of the lounges, and the most up to date in Cathay's service offering.
  • The Cabin has The Deli and the Health Bar which offer made-to-order hot sandwiches and antipasti, and fresh juices. There is also a small western and Asian food buffet. There is no separate F class dining or seating at The Cabin. The Cabin is permanently closed.
  • The Bridge features The Bakery, which offers freshly baked bread and pizzas, as well as sandwiches, pastries, Asian and Western soups, and fresh salads. There is no separate F class dining or seating at The Bridge.
    F Class Lounge Menus: http://www.flyertalk.com/forum/catha...nge-menus.html

For details of what facilities are offered in each lounge, please refer to the links on the Cathay Pacific/Dragonair websites:

Cathay Pacific Hong Kong Airport Lounges


AusBT reviews of new CX lounges:
The Wing Business Class Review
The Wing First Class Review
The Bridge
The Pier First Class
The New Pier Business Class lounge



Discussion on CX Lounges World Wide:
New - The Bridge
The Wing - The Best Oneworld Business Lounge in the network?
Review of new F wing
Cathay Pacific – Chicago (ORD) Lounge
New CX lounge in SFO???
The New Pier First and Business Class lounges
The New Pier Business Class Lounge
London Heathrow lounge experience
The Deck



I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?

Please see the above section which include details on Admittance policies.

The following can access Cathay Pacific lounges to the extent as detailed in the above admittance policy:
  • First and Business Class passengers flying oneworld marketed and operated flights, class of lounge depending on class of travel
  • Oneworld Sapphire members (including Marco Polo Gold members) departing on a oneworld marketed and operated flight, J lounges
  • Oneworld Emerald members (including Marco Polo Diamond members) departing on a oneworld marketed and operated flight, F or J lounges
  • Marco Polo Silver members departing on a Cathay Pacific or Cathay Dragon marketed and operated flight, J lounges (any lounge provided by CX to J passengers except for JFK, where SL members are directed to the Admiral's Club when it is open)
  • Marco Polo Silver, Gold, and Diamond members departing on a Cathay Pacific or Cathay Dragon marketed flight operated by another carrier, class of lounge depending on status, for Cathay Pacific-owned lounges only, if physically accessible and open.

If you do not fall into any of these categories you are out of luck (or you can be guested in).


I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
Yes. You will be issued with two lounge invitations when you check in for your flight, one for use at your outport and one for use in Hong Kong. Your Hong Kong lounge invitation will clearly display an invitation to "The Wing/Pier/Cabin/G16 Lounge - FIRST CLASS".
There is some discussion at this thread regarding long transits between a First Class and Business Class flights and lounge entitlement: F lounge use when departing J after long next day transit

Can I visit multiple lounges?
Yes. Although the lounge invitation is collected upon entry, a lounge invitation is not required to enter a lounge. Your boarding pass showing cabin and status, and your frequent flyer card if you are relying on oneworld access privileges, is sufficient. The first time you use a boarding pass to enter, the gate staff will need to scan it to check entry eligibility. A re-entry stamp will then be stamped on your boarding pass, this is so that subsequent entries using that boarding pass will not need it scanned.


Do operational-upgrades (op-ups) come with upgraded lounge benefits?
No. This is because an operational upgrade relates solely to needing to re-seat a passenger on board. There is no operational reason to provide other benefits associated with the upgraded travel class such as lounge entry, priority baggage, or bonus miles.

For example, unless he has status etc. allowing first class lounge entry, a business class traveller upgraded to first class for operational reasons will receive a first class boarding pass paired with a business class lounge invitation. Attempts to use the first class boarding pass to enter a first class lounge will be denied when the lounge agent scans his boarding pass. Similarly, an economy or premium economy class passenger op-up'ed to business class does not receive lounge benefits.


Do mile-upgraded (award) tickets come with lounge benefits?
Yes, award tickets have the same lounge benefits as a regular ticket.


What if I want to meet up with fellow FlyerTalkers in CX lounges?
You could try having a look at this thread: Lounge Meetup Master Thread


Transiting through HKG and getting to the lounges

To provide an idea of where the lounges are located throughout the airport:
  • The Wing is near gates 1-4, G16 is near Gates 15-19. Both of these are on the far east side of the concourse - the Wing is southeast, and G16 is northeast.
  • The Cabin is near gate 21, centrally located also on the eastern side of the concourse.
  • The Bridge is centrally located on the west side of the concourse, within a five minute walk from all gates 30-71. This is probably the most strategically located of all the lounges given the volume of gates it is close to.
  • The Pier is on the northwest side of the concourse, nestled among the 60s gates.
  • *As of now, there is no lounge on the southwest side of the concourse (gates 40), but the Bridge is no more than a 5 minute walk from all of the 40s gates.

When transiting, you can use any transit point as they all lead to the same departures area of the airport. You can utilize any transit checkpoint to successfully reach your departure gate without much difference in walking time Therefore, if you see a transit point with no queue, just use it - you don't need to go to a transit point near your next departing gate. From experience, E1/E2 transit points are the points with the most congestion, but maximum time waiting through these points is about 15 minutes.


Is it possible to visit airside lounges during a transit and then exit the airport?

**Updated, this no longer seems possible, per this thread: Stuck in HKG without being able to Exit , previously there was some view that it may be possible, but this appears to be moot: Using HKG departure-side lounges before clearing immigration
Print Wikipost

Lounge Access and other Lounge FAQs

Thread Tools
 
Search this Thread
 
Old Jan 25, 2018, 2:53 pm
  #1291  
 
Join Date: Jul 2016
Programs: CX
Posts: 211
Originally Posted by ChiefNWA
I'm flying F BOS-HKG-BOM (HKG-BOM only being J as F is not available). The layover in HKG is 14 hours so I plan on going into the city for a bit. Will I be able to access the Pier/Wing F lounges in HKG or are they strictly for departing F passengers?
Originally Posted by gpia
Yes, you will have F lounge access in HKG. No issues here, particularly because you are also connecting on the same day. More details in the wiki/first page of this thread.
The issue is if OP wants to access the lounge PRIOR to heading into the city. Which the short answer is - yes.
But I won't go into details as that's been covered to death in this forum.

So OP, just head into the city first, then come back to access the departure lounge.
If you want a quick freshen up before going into the city, there's The Arrival lounge.
nolounge is offline  
Old Jan 25, 2018, 2:55 pm
  #1292  
 
Join Date: Jul 2016
Programs: CX
Posts: 211
Originally Posted by ic99
Hello, hope I am posting in the right place for advise.

I am taking an evening HKG-CAN (in KA J class) flight connecting to CAN-DOH (in QR F class). Will I be able to access the F lounges in HKG? I have gotten mixed responses from CX twitter team.

Thank you in advance for your help!
Originally Posted by LHR/MEL/Europe FF
Under oneworld class of service rules, if you are connecting between Oneworld long-haul and short-haul services (or v.v.) the class of service of the long haul flight can be used for lounge access. This should get you F lounge access in HKG,
I believe this is wrong. OP will only have F access in CAN, not at HKG. @QRC3288 can clarify.
nolounge is offline  
Old Jan 25, 2018, 3:21 pm
  #1293  
FlyerTalk Evangelist
 
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,406
Originally Posted by nolounge
I believe this is wrong. OP will only have F access in CAN, not at HKG. @QRC3288 can clarify.
I used to have the same opinion (that lounge access was only at the connecting airport in between flights), but there is substantial evidence to the contrary. That is, lounge access is governed by the highest eligible (long haul) class of travel at all points of the journey. This topic has been discussed in great detail elsewhere on FT and I got beaten down eventually! (including by data points confirming access at the point of origin)
LHR/MEL/Europe FF is offline  
Old Jan 25, 2018, 5:32 pm
  #1294  
 
Join Date: Nov 2006
Programs: MPC,CA,MU,AF
Posts: 8,171
Originally Posted by LHR/MEL/Europe FF
... That is, lounge access is governed by the highest eligible (long haul) class of travel at all points of the journey...
Not all points of a journey, I believe.
cxfan1960 is offline  
Old Jan 25, 2018, 5:47 pm
  #1295  
FlyerTalk Evangelist
 
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,406
Originally Posted by cxfan1960
Not all points of a journey, I believe.
Perhaps not if there were some sectors not connecting to or from the long haul. But immediate connecting flights is my understanding.
LHR/MEL/Europe FF is offline  
Old Jan 26, 2018, 1:07 am
  #1296  
 
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,708
Originally Posted by nolounge
I believe this is wrong. OP will only have F access in CAN, not at HKG. @QRC3288 can clarify.
Originally Posted by cxfan1960
Not all points of a journey, I believe.
Originally Posted by LHR/MEL/Europe FF
Perhaps not if there were some sectors not connecting to or from the long haul. But immediate connecting flights is my understanding.
I can't pretend to be an authority here, but I think:

a.) I believe the poster we're commenting on (ChiefNWA) should get F access in Hong Kong, so I think I agree with LHR/MEL/Europe FF , although I can't speak to be 100%.
b.) cxfan1960 is definitely correct, it's not for "all points on the journey." But I don't think this is a problem for ChiefNWA because he/she is flying HKG-CAN on CX J, and on the same day flying CAN-DOH in F. The language from OW says "Lounge access will be determined on the international long haul ticketed flight (either First of [sic] Business Class) and an international short haul or domestic flight (and vice-versa)." Other relevant points are the "connecting....before 6am the following day". Almost certain he/she applies.

Where cxfan1960 has the point usually has to do with lengthy, often screwy-routed award itineraries where folks have gone from A to B to C to a bunch of other letters sometimes and want to use the F lounge. I recall one fellow doing something like DOH-BKK-HKG-HND-SFO as an extreme case, over multiple days I think, getting indignant about why he/she would be denied lounges. Another more popular itinerary seems to be USA-HKG (or SE ASia via HK), via Tokyo on JAL, presumably booked with AA or Alaska miles. And they're often on screwy itineraries with long layovers because award availability wasn't open. Those are the guys the rules catch, and CX seems to enforce it. Seen a couple lounge incidents in person, and read about many more on here where folks indeed weren't allowed in. But ChiefNWA isn't in that category.

Basically, taking one F sector on some day and then a day or two later flying other sectors in J or Y doesn't green-light you to all the F lounges for now until eternity. Same works if your first sector is F, but you've got 4 days worth of flights and the rest aren't. Again though this isn't the poster. I think ChiefNWA is almost certainly good to go for the CX HKG F lounges.

side note: lol the official OneWorld rules have a typo! So "official"
QRC3288 is offline  
Old Jan 26, 2018, 1:36 am
  #1297  
 
Join Date: Oct 2014
Location: HKG
Posts: 1,053
Originally Posted by nolounge
I believe this is wrong. OP will only have F access in CAN, not at HKG. @QRC3288 can clarify.
Originally Posted by QRC3288
I can't pretend to be an authority here, but I think:

a.) I believe the poster we're commenting on (ChiefNWA) should get F access in Hong Kong, so I think I agree with LHR/MEL/Europe FF , although I can't speak to be 100%.
b.) cxfan1960 is definitely correct, it's not for "all points on the journey." But I don't think this is a problem for ChiefNWA because he/she is flying HKG-CAN on CX J, and on the same day flying CAN-DOH in F. The language from OW says "Lounge access will be determined on the international long haul ticketed flight (either First of [sic] Business Class) and an international short haul or domestic flight (and vice-versa)." Other relevant points are the "connecting....before 6am the following day". Almost certain he/she applies.

Where cxfan1960 has the point usually has to do with lengthy, often screwy-routed award itineraries where folks have gone from A to B to C to a bunch of other letters sometimes and want to use the F lounge. I recall one fellow doing something like DOH-BKK-HKG-HND-SFO as an extreme case, over multiple days I think, getting indignant about why he/she would be denied lounges. Another more popular itinerary seems to be USA-HKG (or SE ASia via HK), via Tokyo on JAL, presumably booked with AA or Alaska miles. And they're often on screwy itineraries with long layovers because award availability wasn't open. Those are the guys the rules catch, and CX seems to enforce it. Seen a couple lounge incidents in person, and read about many more on here where folks indeed weren't allowed in. But ChiefNWA isn't in that category.

Basically, taking one F sector on some day and then a day or two later flying other sectors in J or Y doesn't green-light you to all the F lounges for now until eternity. Same works if your first sector is F, but you've got 4 days worth of flights and the rest aren't. Again though this isn't the poster. I think ChiefNWA is almost certainly good to go for the CX HKG F lounges.

side note: lol the official OneWorld rules have a typo! So "official"
To avoid confusion, QRC3288 is referring to post 1285 by ic99 https://www.flyertalk.com/forum/29311560-post1285.html - ChiefNWA is not flying to/from CAN/DOH but an easier case to solve
gpia is offline  
Old Jan 26, 2018, 8:39 am
  #1298  
 
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
Originally Posted by LHR/MEL/Europe FF
I used to have the same opinion (that lounge access was only at the connecting airport in between flights), but there is substantial evidence to the contrary. That is, lounge access is governed by the highest eligible (long haul) class of travel at all points of the journey. This topic has been discussed in great detail elsewhere on FT and I got beaten down eventually! (including by data points confirming access at the point of origin)
Highest eligible class of travel at all points of the journey - I believe this is what CX (used to) do, not sure if still the case. I've heard several cases of people taking USA-HKG in W connecting to HKG-Mainland in J, and given J lounge access for the US airport in addition to HKG.
The oneworld rule's cutoff is 5 hours. See
https://www.oneworld.com/ffp/lounge-access. It only applies if the sector > 5 hours is on a higher class.
ernestnywang is offline  
Old Jan 26, 2018, 2:50 pm
  #1299  
FlyerTalk Evangelist
 
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,406
Originally Posted by ernestnywang
Highest eligible class of travel at all points of the journey - I believe this is what CX (used to) do, not sure if still the case. I've heard several cases of people taking USA-HKG in W connecting to HKG-Mainland in J, and given J lounge access for the US airport in addition to HKG.
The oneworld rule's cutoff is 5 hours. See
https://www.oneworld.com/ffp/lounge-access. It only applies if the sector > 5 hours is on a higher class.

Yes - that appears to be a CX->CX policy and is quite generous (more generous than OW rules). I've also heard of folk flying AU-HKG-USA with the HKG-USA in F and being given F lounge access n AU. That's well outside OW rules.
LHR/MEL/Europe FF is offline  
Old Jan 27, 2018, 4:15 am
  #1300  
 
Join Date: Aug 2016
Location: SJC, LAX, TPE
Programs: Hilton Diamond, Marriott Platinum, IHG Platinum
Posts: 195
Been flying forever and cannot find the answer to this question anywhere. I will be flying from JFK-HKG in Cathay First, and then HKG-ICN on Asiana (Star Alliance) Business. Obviously for my layover I would like to use the Cabanas at the Wing and have dinner at The Pier. Will I have access to Cathay F lounges in HKG? I am arriving in OneWorld long haul F, and connecting to a non-OneWorld flight. The lounge access policy states that lounge access is given based on the long haul >5 hour flight, which is indeed in F, but makes no mention if the subsequent flight needs to be OneWorld. I would like to have the input of everyone who can give me a definitive answer. Thank you so much!
cce5858 is offline  
Old Jan 27, 2018, 4:19 am
  #1301  
FlyerTalk Evangelist
 
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,406
Originally Posted by cce5858
Been flying forever and cannot find the answer to this question anywhere. I will be flying from JFK-HKG in Cathay First, and then HKG-ICN on Asiana (Star Alliance) Business. Obviously for my layover I would like to use the Cabanas at the Wing and have dinner at The Pier. Will I have access to Cathay F lounges in HKG? I am arriving in OneWorld long haul F, and connecting to a non-OneWorld flight. The lounge access policy states that lounge access is given based on the long haul >5 hour flight, which is indeed in F, but makes no mention if the subsequent flight needs to be OneWorld. I would like to have the input of everyone who can give me a definitive answer. Thank you so much!
The policy states connecting between one world flights only. Arriving CX F will only get you access to the arrival lounge with no first class section), or you can use any one of the star alliance lounges (i’d go for the revamped Singapore Airlines lounge which is pretty nice).

LHR/MEL/Europe FF is offline  
Old Jan 27, 2018, 4:24 am
  #1302  
 
Join Date: Aug 2016
Location: SJC, LAX, TPE
Programs: Hilton Diamond, Marriott Platinum, IHG Platinum
Posts: 195
Originally Posted by LHR/MEL/Europe FF


The policy states connecting between one world flights only. Arriving CX F will only get you access to the arrival lounge with no first class section), or you can use any one of the star alliance lounges (i’d go for the revamped Singapore Airlines lounge which is pretty nice).

Thank you so much for such a prompt reply. Can anyone else chime in on this? The lounge access policy actually does not say connecting between OneWorld flights anywhere. The only place where OneWorld flight was mentioned was for the accompanying guest (which I am now also confused if an arriving boarding pass would work). And yes, SQ lounge is nice.
cce5858 is offline  
Old Jan 27, 2018, 4:29 am
  #1303  
 
Join Date: Aug 2016
Location: SJC, LAX, TPE
Programs: Hilton Diamond, Marriott Platinum, IHG Platinum
Posts: 195
Oh I think I see it now..."Connecting between oneworld marketed and operated flights". And "departing on a flight that is both marketed and operated by a oneworld member airline".
cce5858 is offline  
Old Jan 27, 2018, 4:43 am
  #1304  
 
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,708
Originally Posted by cce5858
Thank you so much for a prompt reply. Can anyone else chime in on this? The lounge access policy actually does not say connecting between OneWorld flights anywhere. The only place where OneWorld flight was mentioned was for the accompanying guest (which I am now also confused if an arriving boarding pass would work). And yes, SQ lounge is nice.
Haha mate, it's unequivocal! You haven't discovered something new that everyone else somehow missed for years..

[Edited later: Didn't see OP's post below, seems like problem solved]

Last edited by QRC3288; Jan 27, 2018 at 4:44 am Reason: Oops, see your second post!
QRC3288 is offline  
Old Feb 7, 2018, 9:41 pm
  #1305  
 
Join Date: Sep 2015
Posts: 786
Wing champagne bar gone.... I’m horrified, heading to the pier.
Croupier is offline  


Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.