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Old Oct 29, 2013, 2:12 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: littlevoices
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Lounge Admittance Policy and Guest Admittance Policy
Please see this link for details of lounge admittance for:
  • Marco Polo Members
  • Oneworld status holders
  • Business and First Class Passengers
  • People not flying Cathay Pacific or Dragonair
  • Guests


The following FAQs are addressed below:
  • What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
    • Which departures lounge should I use?
      • I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?
        • I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
          • Can I visit multiple lounges?
            • Do operational-upgrades (op-ups) come with upgraded lounge benefits?
              • Do mile-upgraded (award) tickets come with lounge benefits?
                • What if I want to meet up with fellow FlyerTalkers in CX lounges?
                  • Transiting through HKG and getting to the lounges
                    • Is it possible to visit airside lounges during a transit and then exit the airport?





What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
Cathay Pacific (together with subsidiary Dragonair) operate the following lounges at Hong Kong:

Departure lounges:
  • The Wing - First Class
  • The Wing - Business Class
  • The Pier - First Class
  • The Pier - Business Class
  • The Cabin - Business Class - Closed as of 1 May 2018
  • The Bridge - Business Class
  • The Deck - Business Class

All departure lounges are airside and are only accessible by passengers who have an onward boarding pass and who have cleared security and passport control.


Which departures lounge should I use?
Depending on your access entitlement, you can use any lounge in the terminal. You should check how long it takes to get to your departure gate from the lounge you choose

Food
  • The Wing - F Class, there is a buffet restaurant, and an a-la-carte menu, and a Champagne bar.
  • The Wing - J Class, there is a new Coffee Loft concept offering freshly brewed coffee and freshly baked pastries. Compared to The Pier, there is also a wider selection of savoury foods.
  • The Pier - F Class has an a la carte restaurant, and no buffet. It is the newest of the lounges, and the most up to date in Cathay's service offering.
  • The Cabin has The Deli and the Health Bar which offer made-to-order hot sandwiches and antipasti, and fresh juices. There is also a small western and Asian food buffet. There is no separate F class dining or seating at The Cabin. The Cabin is permanently closed.
  • The Bridge features The Bakery, which offers freshly baked bread and pizzas, as well as sandwiches, pastries, Asian and Western soups, and fresh salads. There is no separate F class dining or seating at The Bridge.
    F Class Lounge Menus: http://www.flyertalk.com/forum/catha...nge-menus.html

For details of what facilities are offered in each lounge, please refer to the links on the Cathay Pacific/Dragonair websites:

Cathay Pacific Hong Kong Airport Lounges


AusBT reviews of new CX lounges:
The Wing Business Class Review
The Wing First Class Review
The Bridge
The Pier First Class
The New Pier Business Class lounge



Discussion on CX Lounges World Wide:
New - The Bridge
The Wing - The Best Oneworld Business Lounge in the network?
Review of new F wing
Cathay Pacific – Chicago (ORD) Lounge
New CX lounge in SFO???
The New Pier First and Business Class lounges
The New Pier Business Class Lounge
London Heathrow lounge experience
The Deck



I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?

Please see the above section which include details on Admittance policies.

The following can access Cathay Pacific lounges to the extent as detailed in the above admittance policy:
  • First and Business Class passengers flying oneworld marketed and operated flights, class of lounge depending on class of travel
  • Oneworld Sapphire members (including Marco Polo Gold members) departing on a oneworld marketed and operated flight, J lounges
  • Oneworld Emerald members (including Marco Polo Diamond members) departing on a oneworld marketed and operated flight, F or J lounges
  • Marco Polo Silver members departing on a Cathay Pacific or Cathay Dragon marketed and operated flight, J lounges (any lounge provided by CX to J passengers except for JFK, where SL members are directed to the Admiral's Club when it is open)
  • Marco Polo Silver, Gold, and Diamond members departing on a Cathay Pacific or Cathay Dragon marketed flight operated by another carrier, class of lounge depending on status, for Cathay Pacific-owned lounges only, if physically accessible and open.

If you do not fall into any of these categories you are out of luck (or you can be guested in).


I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
Yes. You will be issued with two lounge invitations when you check in for your flight, one for use at your outport and one for use in Hong Kong. Your Hong Kong lounge invitation will clearly display an invitation to "The Wing/Pier/Cabin/G16 Lounge - FIRST CLASS".
There is some discussion at this thread regarding long transits between a First Class and Business Class flights and lounge entitlement: F lounge use when departing J after long next day transit

Can I visit multiple lounges?
Yes. Although the lounge invitation is collected upon entry, a lounge invitation is not required to enter a lounge. Your boarding pass showing cabin and status, and your frequent flyer card if you are relying on oneworld access privileges, is sufficient. The first time you use a boarding pass to enter, the gate staff will need to scan it to check entry eligibility. A re-entry stamp will then be stamped on your boarding pass, this is so that subsequent entries using that boarding pass will not need it scanned.


Do operational-upgrades (op-ups) come with upgraded lounge benefits?
No. This is because an operational upgrade relates solely to needing to re-seat a passenger on board. There is no operational reason to provide other benefits associated with the upgraded travel class such as lounge entry, priority baggage, or bonus miles.

For example, unless he has status etc. allowing first class lounge entry, a business class traveller upgraded to first class for operational reasons will receive a first class boarding pass paired with a business class lounge invitation. Attempts to use the first class boarding pass to enter a first class lounge will be denied when the lounge agent scans his boarding pass. Similarly, an economy or premium economy class passenger op-up'ed to business class does not receive lounge benefits.


Do mile-upgraded (award) tickets come with lounge benefits?
Yes, award tickets have the same lounge benefits as a regular ticket.


What if I want to meet up with fellow FlyerTalkers in CX lounges?
You could try having a look at this thread: Lounge Meetup Master Thread


Transiting through HKG and getting to the lounges

To provide an idea of where the lounges are located throughout the airport:
  • The Wing is near gates 1-4, G16 is near Gates 15-19. Both of these are on the far east side of the concourse - the Wing is southeast, and G16 is northeast.
  • The Cabin is near gate 21, centrally located also on the eastern side of the concourse.
  • The Bridge is centrally located on the west side of the concourse, within a five minute walk from all gates 30-71. This is probably the most strategically located of all the lounges given the volume of gates it is close to.
  • The Pier is on the northwest side of the concourse, nestled among the 60s gates.
  • *As of now, there is no lounge on the southwest side of the concourse (gates 40), but the Bridge is no more than a 5 minute walk from all of the 40s gates.

When transiting, you can use any transit point as they all lead to the same departures area of the airport. You can utilize any transit checkpoint to successfully reach your departure gate without much difference in walking time Therefore, if you see a transit point with no queue, just use it - you don't need to go to a transit point near your next departing gate. From experience, E1/E2 transit points are the points with the most congestion, but maximum time waiting through these points is about 15 minutes.


Is it possible to visit airside lounges during a transit and then exit the airport?

**Updated, this no longer seems possible, per this thread: Stuck in HKG without being able to Exit , previously there was some view that it may be possible, but this appears to be moot: Using HKG departure-side lounges before clearing immigration
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Lounge Access and other Lounge FAQs

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Old Feb 18, 2020, 1:20 am
  #1816  
 
Join Date: Sep 2009
Location: DUB / DOH
Posts: 693
Hi all,

I live in KUL and am a Gold card / sapphire with QR. I fly pretty much every week to SIN on MH and my preference in the KUL satellite is to use the CX lounge as I usually find it quiet, food is ok and I can work in peace in one of the corners. Yesterday I went to the lounge, lady on the desk was quite cold towards me. She asked if I had been there the week before as she recognized me, I said I had. She asked if I lived in KL or Singapore and I said KL. She then said very pointedly, have you tried the MH Lounge? I said yes, but that I prefer the CX lounge.

I was a bit taken aback by this encounter. If CX don't want people in their lounge, they can easily change the rules. As per Oneworld rules, I had every right to be there. I would understand if the lounge was busy and they were trying to save it for their own customers, but the lounge was literally empty.
jah718 is offline  
Old Feb 18, 2020, 1:30 am
  #1817  
Ambassador, Hong Kong and Macau
 
Join Date: May 2009
Location: HKG
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Posts: 19,801
Originally Posted by jah718
I was a bit taken aback by this encounter. If CX don't want people in their lounge, they can easily change the rules. As per Oneworld rules, I had every right to be there. I would understand if the lounge was busy and they were trying to save it for their own customers, but the lounge was literally empty.
Been there done that. At least you don’t have to have her take out her oneworld access training materials https://www.flyertalk.com/forum/cath...l#post29641193
percysmith is online now  
Old Feb 18, 2020, 1:53 am
  #1818  
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Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,406
Originally Posted by percysmith
But it’s separate ticket and CGK is contract lounge. Chances slim.
Good point - the contract lounge might be an issue. Separate tickets never has been, IME.
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Old Feb 18, 2020, 2:53 am
  #1819  
Ambassador, Hong Kong and Macau
 
Join Date: May 2009
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Originally Posted by LHR/MEL/Europe FF
Good point - the contract lounge might be an issue. Separate tickets never has been, IME.
If connecting ticket then a check-in supervisor may be prevailed upon to print an invite for the contract lounge.
percysmith is online now  
Old Feb 18, 2020, 3:21 am
  #1820  
 
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
Originally Posted by robbo17
Hi bit of a strange one but thought I'd check anyway, my wife is currently in Indonesia flying from cgk to hkg on cx economy, connecting on separate ticket to hkg to hel on ay in business, is she entitled to lounge access in cgk?
Originally Posted by LHR/MEL/Europe FF
If CGK is short haul (less than 5 hours), connecting to long haul, the long haul determines lounge access. So in theory, access at CGK. However, this might require your wife to hold the onward boarding pass (as evidence of the long haul).

Still worth trying with the ticket if she doesn’t have a boarding pass.
Originally Posted by percysmith
But it’s separate ticket and CGK is contract lounge. Chances slim.
Originally Posted by LHR/MEL/Europe FF
Good point - the contract lounge might be an issue. Separate tickets never has been, IME.
Originally Posted by percysmith
If connecting ticket then a check-in supervisor may be prevailed upon to print an invite for the contract lounge.
My parents just had TPE-KIX in paid CX Y connecting to KIX-LAX in award JL J in May 2019. I went over the relevant sections on CX and oneworld websites with them before the trip, and they printed out a copy. The check-in agent was clueless when my parents presented the ticket for the JL flight, and they did have to explain that to the check-in agent, but afterwards the check in agent was able to print the lounge invitation for TPE CX lounge using "ONEWORLD OPERATED JL060 KIXTPE [probably a typo, should be KIXLAX]" as the justification. The bags were through-tagged to LAX but CX was unable to issue onward boarding pass for them. Based on this experience, I would say onward boarding pass is not needed (obviously need to show onward ticket in J), but you will need to explain to check-in agent to get a lounge invitation in advance.

On the other hand, which CGKHKG flight are you on? I see some are shorter than 5 hours (e. g., CX796), but some are longer (e. g., CX776). If you are on a longer one, you can still try, but you are not entitled.
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Old Feb 19, 2020, 10:49 pm
  #1821  
 
Join Date: Jul 2013
Location: Southampton
Programs: BA Silver, HH Gold, AA Gold, Accor Plat, AMEX Gold, AMEX BAPP
Posts: 85
An update, here, the flight was not eligible as it was scheduled over 5 hours (5hours 5 mins), how ever Mrs.R paid to go in blue sky Lounge for £12 which was fine as apparently the terminal has limited food choice except for cafes and burger king....
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Old Jul 27, 2020, 5:22 am
  #1822  
 
Join Date: Oct 2004
Posts: 90
Apologies if this has been answered previously but hopefully a quick reply.

Flying LHR-HKG in F on BA
connecting to CX J
All one ticket

Will I be eligible for First lounge access for the transit in HKG with the first sector BA F?

Thanks
SimonP is offline  
Old Jul 27, 2020, 5:51 am
  #1823  
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Originally Posted by SimonP
Apologies if this has been answered previously but hopefully a quick reply.

Flying LHR-HKG in F on BA
connecting to CX J
All one ticket

Will I be eligible for First lounge access for the transit in HKG with the first sector BA F?

Thanks
If to a short-haul flight, yes. Long haul, no.
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Old Jul 27, 2020, 7:16 am
  #1824  
 
Join Date: Oct 2004
Posts: 90
Originally Posted by LHR/MEL/Europe FF
If to a short-haul flight, yes. Long haul, no.
it’s for HKG-SYD so I assume that’s a no!
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Old Jul 27, 2020, 7:18 am
  #1825  
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Posts: 14,406
Originally Posted by SimonP
it’s for HKG-SYD so I assume that’s a no!
Unfortunately a 'no' in that case. Standard OW lounge access rules apply.

If you had been arriving CX F connecting to CX J would would have been granted F lounge access as CX's rules for their own connecting flights are more generous.
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Old Jul 28, 2020, 4:43 pm
  #1826  
 
Join Date: Jul 2008
Location: HKG
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Posts: 3,062
Could anyone advise or provide a view in the world of COVID the lounge opening hours in HKG, on the Cathay website it says the Wing is "Hours: Open daily from 5:30am until last departure". I am getting the Qatar Airways flight that leaves at 01:35 on Friday morning. Looking at the departures board it appears the last Cathay flight is to LAX, at 00:05. Am I right therefore that the CX lounge will be closing around 23:30?

The "first world" problem I can see is that the Plaza Premium Lounge is also only open till 0030 daily, which means time wandering the airport (likely not a great plan) for perhaps 45 minutes?

(Going to be an interesting experience trying The Wing differently than its hey-day when I'd be going through every week or two)
littlevoices is offline  
Old Jul 28, 2020, 4:58 pm
  #1827  
 
Join Date: Oct 2011
Programs: BA Silver VA Red SAS Gold
Posts: 109
Originally Posted by littlevoices
Could anyone advise or provide a view in the world of COVID the lounge opening hours in HKG, on the Cathay website it says the Wing is "Hours: Open daily from 5:30am until last departure". I am getting the Qatar Airways flight that leaves at 01:35 on Friday morning. Looking at the departures board it appears the last Cathay flight is to LAX, at 00:05. Am I right therefore that the CX lounge will be closing around 23:30?

The "first world" problem I can see is that the Plaza Premium Lounge is also only open till 0030 daily, which means time wandering the airport (likely not a great plan) for perhaps 45 minutes?

(Going to be an interesting experience trying The Wing differently than its hey-day when I'd be going through every week or two)
according to the OneWord app if flying with Qatar, passengers can access the VIP lounge Club Bauhinia and that is open until 1.30 am.
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Old Jul 31, 2020, 11:28 pm
  #1828  
 
Join Date: Sep 2014
Location: Portland, OR.
Programs: AA PPro
Posts: 606
I"m flying from SFO to HKG to KUL in J. Layover is 4 hours. Will I have access to Cathay Lounge or will they have me go to the gate and wait as a through passenger.
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Old Aug 1, 2020, 7:34 am
  #1829  
 
Join Date: Sep 2009
Location: Global
Posts: 5,998
Originally Posted by tfizzle
I"m flying from SFO to HKG to KUL in J. Layover is 4 hours. Will I have access to Cathay Lounge or will they have me go to the gate and wait as a through passenger.
Yes you will have access. You will clear transit security after landing in HKG and then you will be airside where the lounges and departure gates are.

HKG is very efficient.
Global321 is offline  
Old Aug 1, 2020, 8:56 am
  #1830  
 
Join Date: Nov 2019
Programs: Marco Polo Club
Posts: 15
Does anyone know is The Wing First class lounge the only cx lounge open right now in hk?
oscarwong20 is offline  


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