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Old Oct 29, 2013, 2:12 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: littlevoices
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Lounge Admittance Policy and Guest Admittance Policy
Please see this link for details of lounge admittance for:
  • Marco Polo Members
  • Oneworld status holders
  • Business and First Class Passengers
  • People not flying Cathay Pacific or Dragonair
  • Guests


The following FAQs are addressed below:
  • What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
    • Which departures lounge should I use?
      • I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?
        • I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
          • Can I visit multiple lounges?
            • Do operational-upgrades (op-ups) come with upgraded lounge benefits?
              • Do mile-upgraded (award) tickets come with lounge benefits?
                • What if I want to meet up with fellow FlyerTalkers in CX lounges?
                  • Transiting through HKG and getting to the lounges
                    • Is it possible to visit airside lounges during a transit and then exit the airport?





What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
Cathay Pacific (together with subsidiary Dragonair) operate the following lounges at Hong Kong:

Departure lounges:
  • The Wing - First Class
  • The Wing - Business Class
  • The Pier - First Class
  • The Pier - Business Class
  • The Cabin - Business Class - Closed as of 1 May 2018
  • The Bridge - Business Class
  • The Deck - Business Class

All departure lounges are airside and are only accessible by passengers who have an onward boarding pass and who have cleared security and passport control.


Which departures lounge should I use?
Depending on your access entitlement, you can use any lounge in the terminal. You should check how long it takes to get to your departure gate from the lounge you choose

Food
  • The Wing - F Class, there is a buffet restaurant, and an a-la-carte menu, and a Champagne bar.
  • The Wing - J Class, there is a new Coffee Loft concept offering freshly brewed coffee and freshly baked pastries. Compared to The Pier, there is also a wider selection of savoury foods.
  • The Pier - F Class has an a la carte restaurant, and no buffet. It is the newest of the lounges, and the most up to date in Cathay's service offering.
  • The Cabin has The Deli and the Health Bar which offer made-to-order hot sandwiches and antipasti, and fresh juices. There is also a small western and Asian food buffet. There is no separate F class dining or seating at The Cabin. The Cabin is permanently closed.
  • The Bridge features The Bakery, which offers freshly baked bread and pizzas, as well as sandwiches, pastries, Asian and Western soups, and fresh salads. There is no separate F class dining or seating at The Bridge.
    F Class Lounge Menus: http://www.flyertalk.com/forum/catha...nge-menus.html

For details of what facilities are offered in each lounge, please refer to the links on the Cathay Pacific/Dragonair websites:

Cathay Pacific Hong Kong Airport Lounges


AusBT reviews of new CX lounges:
The Wing Business Class Review
The Wing First Class Review
The Bridge
The Pier First Class
The New Pier Business Class lounge



Discussion on CX Lounges World Wide:
New - The Bridge
The Wing - The Best Oneworld Business Lounge in the network?
Review of new F wing
Cathay Pacific – Chicago (ORD) Lounge
New CX lounge in SFO???
The New Pier First and Business Class lounges
The New Pier Business Class Lounge
London Heathrow lounge experience
The Deck



I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?

Please see the above section which include details on Admittance policies.

The following can access Cathay Pacific lounges to the extent as detailed in the above admittance policy:
  • First and Business Class passengers flying oneworld marketed and operated flights, class of lounge depending on class of travel
  • Oneworld Sapphire members (including Marco Polo Gold members) departing on a oneworld marketed and operated flight, J lounges
  • Oneworld Emerald members (including Marco Polo Diamond members) departing on a oneworld marketed and operated flight, F or J lounges
  • Marco Polo Silver members departing on a Cathay Pacific or Cathay Dragon marketed and operated flight, J lounges (any lounge provided by CX to J passengers except for JFK, where SL members are directed to the Admiral's Club when it is open)
  • Marco Polo Silver, Gold, and Diamond members departing on a Cathay Pacific or Cathay Dragon marketed flight operated by another carrier, class of lounge depending on status, for Cathay Pacific-owned lounges only, if physically accessible and open.

If you do not fall into any of these categories you are out of luck (or you can be guested in).


I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
Yes. You will be issued with two lounge invitations when you check in for your flight, one for use at your outport and one for use in Hong Kong. Your Hong Kong lounge invitation will clearly display an invitation to "The Wing/Pier/Cabin/G16 Lounge - FIRST CLASS".
There is some discussion at this thread regarding long transits between a First Class and Business Class flights and lounge entitlement: F lounge use when departing J after long next day transit

Can I visit multiple lounges?
Yes. Although the lounge invitation is collected upon entry, a lounge invitation is not required to enter a lounge. Your boarding pass showing cabin and status, and your frequent flyer card if you are relying on oneworld access privileges, is sufficient. The first time you use a boarding pass to enter, the gate staff will need to scan it to check entry eligibility. A re-entry stamp will then be stamped on your boarding pass, this is so that subsequent entries using that boarding pass will not need it scanned.


Do operational-upgrades (op-ups) come with upgraded lounge benefits?
No. This is because an operational upgrade relates solely to needing to re-seat a passenger on board. There is no operational reason to provide other benefits associated with the upgraded travel class such as lounge entry, priority baggage, or bonus miles.

For example, unless he has status etc. allowing first class lounge entry, a business class traveller upgraded to first class for operational reasons will receive a first class boarding pass paired with a business class lounge invitation. Attempts to use the first class boarding pass to enter a first class lounge will be denied when the lounge agent scans his boarding pass. Similarly, an economy or premium economy class passenger op-up'ed to business class does not receive lounge benefits.


Do mile-upgraded (award) tickets come with lounge benefits?
Yes, award tickets have the same lounge benefits as a regular ticket.


What if I want to meet up with fellow FlyerTalkers in CX lounges?
You could try having a look at this thread: Lounge Meetup Master Thread


Transiting through HKG and getting to the lounges

To provide an idea of where the lounges are located throughout the airport:
  • The Wing is near gates 1-4, G16 is near Gates 15-19. Both of these are on the far east side of the concourse - the Wing is southeast, and G16 is northeast.
  • The Cabin is near gate 21, centrally located also on the eastern side of the concourse.
  • The Bridge is centrally located on the west side of the concourse, within a five minute walk from all gates 30-71. This is probably the most strategically located of all the lounges given the volume of gates it is close to.
  • The Pier is on the northwest side of the concourse, nestled among the 60s gates.
  • *As of now, there is no lounge on the southwest side of the concourse (gates 40), but the Bridge is no more than a 5 minute walk from all of the 40s gates.

When transiting, you can use any transit point as they all lead to the same departures area of the airport. You can utilize any transit checkpoint to successfully reach your departure gate without much difference in walking time Therefore, if you see a transit point with no queue, just use it - you don't need to go to a transit point near your next departing gate. From experience, E1/E2 transit points are the points with the most congestion, but maximum time waiting through these points is about 15 minutes.


Is it possible to visit airside lounges during a transit and then exit the airport?

**Updated, this no longer seems possible, per this thread: Stuck in HKG without being able to Exit , previously there was some view that it may be possible, but this appears to be moot: Using HKG departure-side lounges before clearing immigration
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Lounge Access and other Lounge FAQs

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Old Feb 6, 2023, 6:16 am
  #1966  
 
Join Date: Dec 2000
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Just saw that the Deck reopened from towards onwards.. This was the old KA lounge near gate 17
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Old Feb 6, 2023, 8:22 am
  #1967  
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Originally Posted by tfung
Just saw that the Deck reopened from towards onwards.. This was the old KA lounge near gate 17
Excellent news... this would surely alleviate the crowds at Wing F. Hoping Pier F will also reopen soon.
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Old Feb 9, 2023, 8:09 pm
  #1968  
 
Join Date: Feb 2015
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I have a flight with QR from MNL. I am not sure if QR uses CX Lounge at MNL, but from QR site, they use another lounge.

If QR indeed does not use CX lounge in MNL, do I have access to CX lounge when flying business class with QR and I am CX Silver.
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Old Feb 10, 2023, 10:54 am
  #1969  
 
Join Date: Sep 2013
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Originally Posted by tfung
Just saw that the Deck reopened from towards onwards.. This was the old KA lounge near gate 17
Tried to go there yesterday during stopover and was told that it was busy and should go to the F lounge (not sure it was Pier or Wing). Ended up walking around for about half an hour before I actually found it, by which time it was already time to board my next flight - I'm usually ok with directions and finding my way around airports, so I will put this down to fatigue, but I reckon the signposting could be improved.
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Old Feb 11, 2023, 12:30 am
  #1970  
 
Join Date: Nov 2017
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Hello, anyone got any new information on being in transit, using the lounge, exiting the airport then coming back for the next flight?

It had been discussed here but thread was closed in 2019. No new updates of late!

My flight would arrive from BNE in J at 0705, then I'd be departing to LHR in F at 2355.

So loads of time. Would be great to get some breakfast, chill in a cabana, head into HK, see the sunset from the bar at the Intercontinental then go back for dinner in the F lounge then the flight.

Does this sound possible?
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Old Feb 11, 2023, 3:43 am
  #1971  
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Originally Posted by am0985
Hello, anyone got any new information on being in transit, using the lounge, exiting the airport then coming back for the next flight?

It had been discussed here but thread was closed in 2019. No new updates of late!
I’m willing to bet A$100 that lounge staff will either pretend or are genuinely not aware of the possibilities and the procedures to do it. Pandemic has been the great reset of workaround memory.
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Old Feb 11, 2023, 5:27 am
  #1972  
 
Join Date: Nov 2017
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Originally Posted by percysmith
I’m willing to bet A$100 that lounge staff will either pretend or are genuinely not aware of the possibilities and the procedures to do it. Pandemic has been the great reset of workaround memory.
Maybe. But it'd be the difference between me eating and drinking in the FCL that whole time (and being a drain on their resources) versus me spending most of that time out of the airport. So maybe there'd be a motivation from CX at least...
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Old Feb 11, 2023, 6:16 am
  #1973  
 
Join Date: Sep 2009
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Originally Posted by am0985
Hello, anyone got any new information on being in transit, using the lounge, exiting the airport then coming back for the next flight?

It had been discussed here but thread was closed in 2019. No new updates of late!

My flight would arrive from BNE in J at 0705, then I'd be departing to LHR in F at 2355.

So loads of time. Would be great to get some breakfast, chill in a cabana, head into HK, see the sunset from the bar at the Intercontinental then go back for dinner in the F lounge then the flight.

Does this sound possible?
I don't see why not. From a lounge POV, they don't know if you left the lounge to try another lounge, do some shopping or just stretch your legs.
I don't think the lounge staff has ever looked at my exit/entry stamps. No reason they would.
Global321 is online now  
Old Feb 11, 2023, 6:52 am
  #1974  
 
Join Date: Jun 2017
Posts: 2,279
Originally Posted by Global321
I don't see why not. From a lounge POV, they don't know if you left the lounge to try another lounge, do some shopping or just stretch your legs.
I don't think the lounge staff has ever looked at my exit/entry stamps. No reason they would.
the issue is that the staff need to escort him/her to the immigration after the lounge visit after arrival. That the tricky part.
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Old Feb 11, 2023, 7:09 am
  #1975  
 
Join Date: Sep 2009
Location: Global
Posts: 5,998
Originally Posted by sbs2716g
the issue is that the staff need to escort him/her to the immigration after the lounge visit after arrival. That the tricky part.
oh right! Forgot about that part.

As I recall, and noted above, pretty common, pre-covid.
Global321 is online now  
Old Feb 13, 2023, 11:11 am
  #1976  
 
Join Date: Sep 2005
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Posts: 6,437
Originally Posted by boybi
I have a flight with QR from MNL. I am not sure if QR uses CX Lounge at MNL, but from QR site, they use another lounge.

If QR indeed does not use CX lounge in MNL, do I have access to CX lounge when flying business class with QR and I am CX Silver.
You have access by virtue of your QR business class boarding pass but the CX lounge is currently closed at MNL.
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ernestnywang is offline  
Old Mar 13, 2023, 10:09 pm
  #1977  
ms1
 
Join Date: May 2017
Posts: 40
Can anyone tell me which lounge I'll have access to in AKL flying AKL-HKG on CX198 in business class?
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Old Mar 13, 2023, 10:23 pm
  #1978  
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Originally Posted by ms1
Can anyone tell me which lounge I'll have access to in AKL flying AKL-HKG on CX198 in business class?
Looks like the Air NZ lounge for biz class, no status. Qantas First lounge if you hold emerald status.

https://www.oneworld.com/airport-lounges?location=AKL
LHR/MEL/Europe FF is offline  
Old Mar 13, 2023, 10:43 pm
  #1979  
ms1
 
Join Date: May 2017
Posts: 40
Originally Posted by LHR/MEL/Europe FF
Looks like the Air NZ lounge for biz class, no status. Qantas First lounge if you hold emerald status.

https://www.oneworld.com/airport-lounges?location=AKL
Thanks!
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Old Mar 14, 2023, 2:10 am
  #1980  
 
Join Date: Sep 2005
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Posts: 6,437
Originally Posted by ms1
Can anyone tell me which lounge I'll have access to in AKL flying AKL-HKG on CX198 in business class?
Originally Posted by LHR/MEL/Europe FF
Looks like the Air NZ lounge for biz class, no status. Qantas First lounge if you hold emerald status.

https://www.oneworld.com/airport-lounges?location=AKL
You can also access the QF J lounge by virtue of your business class boarding pass. Although the NZ lounge is much better, you can visit both if you'd like to.
ernestnywang is offline  


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