Vietnam to US mistake fare discussion - 2019 Cathay New Year's gift
Jan 4, 2019, 12:27 pm
#211
Join Date: Dec 2015
Programs: SPG Plat, iHG Spire, JGC Diamond
Posts: 23
Not surprising to me... Even full fare subclass Y / J tickets require flyer to pay fare difference in case of changing before first segment is flown... Once first segment is flown further change is free
But I doubt how many of those VERY special fare tickets will need changes once first segment is flown
But I doubt how many of those VERY special fare tickets will need changes once first segment is flown
Jan 4, 2019, 5:26 pm
#212
Join Date: Oct 2015
Location: London, UK
Programs: BAEC GGL/GFl, HH Diamond, BW Diamond, Virgin Voyages Deep Blue Extra, Blue Peter Badge Holder
Posts: 3,937
Alaska’s mileage plan miles are particularly lucrative it has to be said though, you can purchase enough straight off (providing you have a 10 day old mileage plan account) for a Oz to HKG on Cathay in J for <$600, a third of the cost of the flight paid just with cash.
i suspect the cost will be somewhere nearer to $100-150 per pax for Cathay for miles (whether theoretical or if money actually changes hands). Why do I suggest that, because it is in the interest of airlines to sell their airmiles commercially at a significantly reduced rate as this generates further revenue to the airline through additional purchases and is completely different to selling direct to the public.
Onviosuly thjs does add costs, which aren’t inconsiderable, but not at a level that it will concern shareholders or investors , particularly as they are likely not to be included in any reporting to shareholders of the cost (if indeed it is reported, any shareholders want to ask the question for FT at the next briefing?)
Last edited by navylad; Jan 4, 2019 at 5:35 pm
Jan 4, 2019, 6:21 pm
#213
Join Date: Oct 2015
Location: So Cal
Posts: 937
Datapoint- I cancelled my flights today as frankly it goes against my morale compass and has bothered me since I booked them. I reached out to Cathay via Twitter and asked for a cancellation fee waiver since at the end of the day they can sell these two seats at full fare and make a boatload of money compared to the mistake fare. Sadly they responded as such:
" we are unable to waive the cancellation fee at our end, we will charge it according to the terms and condition."
I now have a new understanding of the people who take great pleasure in giving it to an airline. Think about the dollars and cents involved in this situation and ask yourself if you were a decision maker why you would not support a waiver of the cancellation fee. I applauded them for owning their mistake and honoring the tickets, however I have an incredibly bad taste in my mouth with how they are handling the cancellation.
" we are unable to waive the cancellation fee at our end, we will charge it according to the terms and condition."
I now have a new understanding of the people who take great pleasure in giving it to an airline. Think about the dollars and cents involved in this situation and ask yourself if you were a decision maker why you would not support a waiver of the cancellation fee. I applauded them for owning their mistake and honoring the tickets, however I have an incredibly bad taste in my mouth with how they are handling the cancellation.
Jan 4, 2019, 6:59 pm
#214
Join Date: Apr 2012
Location: YVR, KUL
Programs: AC, MH, BA, AF-KL
Posts: 2,904
Datapoint- I cancelled my flights today as frankly it goes against my morale compass and has bothered me since I booked them. I reached out to Cathay via Twitter and asked for a cancellation fee waiver since at the end of the day they can sell these two seats at full fare and make a boatload of money compared to the mistake fare. Sadly they responded as such:
" we are unable to waive the cancellation fee at our end, we will charge it according to the terms and condition."
I now have a new understanding of the people who take great pleasure in giving it to an airline. Think about the dollars and cents involved in this situation and ask yourself if you were a decision maker why you would not support a waiver of the cancellation fee. I applauded them for owning their mistake and honoring the tickets, however I have an incredibly bad taste in my mouth with how they are handling the cancellation.
" we are unable to waive the cancellation fee at our end, we will charge it according to the terms and condition."
I now have a new understanding of the people who take great pleasure in giving it to an airline. Think about the dollars and cents involved in this situation and ask yourself if you were a decision maker why you would not support a waiver of the cancellation fee. I applauded them for owning their mistake and honoring the tickets, however I have an incredibly bad taste in my mouth with how they are handling the cancellation.
CX is owing up to its obligations so I'm not sure why the fuss when they expect you to do the same.
Jan 4, 2019, 7:10 pm
#215
Join Date: Aug 2012
Posts: 6,752
Datapoint- I cancelled my flights today as frankly it goes against my morale compass and has bothered me since I booked them. I reached out to Cathay via Twitter and asked for a cancellation fee waiver since at the end of the day they can sell these two seats at full fare and make a boatload of money compared to the mistake fare. Sadly they responded as such:
" we are unable to waive the cancellation fee at our end, we will charge it according to the terms and condition."
I now have a new understanding of the people who take great pleasure in giving it to an airline. Think about the dollars and cents involved in this situation and ask yourself if you were a decision maker why you would not support a waiver of the cancellation fee. I applauded them for owning their mistake and honoring the tickets, however I have an incredibly bad taste in my mouth with how they are handling the cancellation.
" we are unable to waive the cancellation fee at our end, we will charge it according to the terms and condition."
I now have a new understanding of the people who take great pleasure in giving it to an airline. Think about the dollars and cents involved in this situation and ask yourself if you were a decision maker why you would not support a waiver of the cancellation fee. I applauded them for owning their mistake and honoring the tickets, however I have an incredibly bad taste in my mouth with how they are handling the cancellation.
This should rid any compunction you may have had to take this trip and really "giving it" to them. Enjoy Vietnam, have a bottle of Krug, extra servings of caviar, and order several of the side dishes. Enjoy and taste the full flavor of the CX F experience absent any guilt or remorse! Congrats!
Jan 4, 2019, 8:40 pm
#216
Join Date: Oct 2015
Location: So Cal
Posts: 937
I cancelled my fare as I did not feel good about the mistake fare. My cancelling of the fare allows CX to sell my fare for 10-20x what they sold said fare to me. They give up a couple hundred bucks to make $10-30k off of my cancellation and both parties are happy. What part of that do you not understand?
Jan 4, 2019, 8:41 pm
#217
Join Date: Nov 2017
Programs: MPC-DM, Enrich-Plat
Posts: 1,310
Simply don't make the checks to complicated. Just have a minimum amount to be charged for a ticket vs. the actual sales price, simply based on leg length and booking class. Everything that fails that check, needs manual approval. Easy peasy.
Jan 4, 2019, 8:42 pm
#218
Join Date: Oct 2015
Location: So Cal
Posts: 937
There you go!
This should rid any compunction you may have had to take this trip and really "giving it" to them. Enjoy Vietnam, have a bottle of Krug, extra servings of caviar, and order several of the side dishes. Enjoy and taste the full flavor of the CX F experience absent any guilt or remorse! Congrats!
This should rid any compunction you may have had to take this trip and really "giving it" to them. Enjoy Vietnam, have a bottle of Krug, extra servings of caviar, and order several of the side dishes. Enjoy and taste the full flavor of the CX F experience absent any guilt or remorse! Congrats!
Jan 4, 2019, 8:44 pm
#219
Suspended
Join Date: Aug 2018
Posts: 590
I cancelled my fare as I did not feel good about the mistake fare. My cancelling of the fare allows CX to sell my fare for 10-20x what they sold said fare to me. They give up a couple hundred bucks to make $10-30k off of my cancellation and both parties are happy. What part of that do you not understand?
Jan 4, 2019, 8:53 pm
#220
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,007
Datapoint- I cancelled my flights today as frankly it goes against my morale compass and has bothered me since I booked them. I reached out to Cathay via Twitter and asked for a cancellation fee waiver since at the end of the day they can sell these two seats at full fare and make a boatload of money compared to the mistake fare. Sadly they responded as such:
" we are unable to waive the cancellation fee at our end, we will charge it according to the terms and condition."
" we are unable to waive the cancellation fee at our end, we will charge it according to the terms and condition."
It also seems to contradict their other position that tickets priced under the fare are now non-changeable, despite the terms and conditions saying otherwise.
Jan 4, 2019, 8:54 pm
#221
Join Date: Oct 2015
Location: So Cal
Posts: 937
Jan 4, 2019, 8:58 pm
#222
Join Date: Nov 2017
Programs: MPC-DM, Enrich-Plat
Posts: 1,310
.....Apart from the HKG-NA leg capacity, the capacity of the feeder leg VN-HKG is also relevant (HAN:A321:24J, DAD:A320:24J, SGN:330:30J+772:42J), which gives a total of 120 J seats a day. That is far less than the HKG-NA F+J capacity. Assume some 25% of the VN-HKG leg was already booked and half of the remaining J capacity was reserved for the lowest -action- booking class, this gives: 45 seats a day, over the year: roughly 16K seats.
Which might explain that the J action offer VN-HKG-NA was also exhausted, where probably the J inventory HKG-NA is not exhausted. Check,check, check.......
Which might explain that the J action offer VN-HKG-NA was also exhausted, where probably the J inventory HKG-NA is not exhausted. Check,check, check.......
So, another guesstimate: Add another 25% to my previous total, reaching 20K tickets. Pfffff.
We really can say, CX does everything BIG: Billions in fuel hedges, Millions of leaked customer data and 10 thousands of peanuts tickets.
Feel free to comment on this "enhancement".
Jan 4, 2019, 9:16 pm
#223
Join Date: Nov 2017
Programs: MPC-DM, Enrich-Plat
Posts: 1,310
- I don't think, the CX IT systems will be able to handle that many sales in just a couple of hours. It does have an automatic brake.
- There aren't that many people on FT and all other FF blogs.
- Those people skimming FF blogs, can be expected the ones more interested in premium travel and if not, are to busy to chase around the planet in Y style from/to locations they don't need to go.
- Flying in Y is a necessary lifestyle, flying F/J is a pleasure, so to say.
- The majority of Y tickets goes to "tourists", who pay sub-standard prices, only small part of the USD (I assume) 1000 you refer to.
- I think, CX would be very happy, to sell even a million low-class Y tickets in a New Years eve sale. Then the remaining tickets go in higher fare classes and there will be enough people to purchase that remaining lot (grinding teeth or not).
Jan 4, 2019, 9:45 pm
#225
Join Date: Nov 2017
Programs: MPC-DM, Enrich-Plat
Posts: 1,310
Datapoint- I cancelled my flights today as frankly it goes against my morale compass and has bothered me since I booked them. I reached out to Cathay via Twitter and asked for a cancellation fee waiver since at the end of the day they can sell these two seats at full fare and make a boatload of money compared to the mistake fare. Sadly they responded as such:
" we are unable to waive the cancellation fee at our end, we will charge it according to the terms and condition."
.....
" we are unable to waive the cancellation fee at our end, we will charge it according to the terms and condition."
.....
Why do you expect CX to have pity with you ?
Who knows, and CX starts to feel pity with you, in another 3-4 days.......
I cancelled my fare as I did not feel good about the mistake fare. My cancelling of the fare allows CX to sell my fare for 10-20x what they sold said fare to me. They give up a couple hundred bucks to make $10-30k off of my cancellation and both parties are happy. What part of that do you not understand?