Vietnam to US mistake fare discussion - 2019 Cathay New Year's gift
Jan 1, 19, 10:36 pm
#61
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: FQTR CX FTQS JL FQTV TBD
Posts: 18,951
Jan 1, 19, 10:37 pm
#62
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: FQTR CX FTQS JL FQTV TBD
Posts: 18,951
Jan 2, 19, 12:26 am
#63
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-LTP, TP-*G, HL-D, HY-GLO, MR-LTP
Posts: 25,909
Exactly. CX could not afford to lose the revenues from the real paying customers. The One Mile at a Time blogger is laughable when saying that given the recent bad publicity of the security breach, CX has incentive to show its best behavior to the public therefore it should honor the tickets... Really? CX needs to show its good behavior to a bunch of mobs who grabbed hundreds and hundreds of tickets in a several hours of feeding frenzy and probably would not ever fly CX pay tickets again? Seriously? 
AF does not need to oversell its F cabin to downgrade those mistake fare tickets. It simply needs to identify those tickets and flag such in the system. AF never noticed the ticket holders about the downgrades. It just did it when the ticketholder check in. That is the best part, the downgrades did not happen until within 24 hours of the departure. If you are interested you can read the old thread how the BAD NEWS being found out - when at OLCI, or in one poster's case, he is a travel agent so he has access to the reservation system and he saw his whole itinerary was downgraded to Y...
AF does not need to oversell its F cabin to downgrade those mistake fare tickets. It simply needs to identify those tickets and flag such in the system. AF never noticed the ticket holders about the downgrades. It just did it when the ticketholder check in. That is the best part, the downgrades did not happen until within 24 hours of the departure. If you are interested you can read the old thread how the BAD NEWS being found out - when at OLCI, or in one poster's case, he is a travel agent so he has access to the reservation system and he saw his whole itinerary was downgraded to Y...
Jan 2, 19, 12:42 am
#64
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: FQTR CX FTQS JL FQTV TBD
Posts: 18,951
Jan 2, 19, 12:50 am
#65
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,778
Speaking of slang, what is a better English translation of Peanut Eating https://www.flyertalk.com/forum/30598044-post522.html
Jan 2, 19, 1:21 am
#68
Join Date: Apr 2018
Location: HKG,SIN,CAN
Programs: CX MPC DM, HU FWC Gold
Posts: 166
CX just confirms it will honor the tickets, with ugly video..
https://www.facebook.com/cathaypacif...47226955450168
https://www.facebook.com/cathaypacif...47226955450168
it's viral due to tones of people think that it's related to secret message......
Jan 2, 19, 1:22 am
#69
Join Date: Feb 2009
Location: HKG
Programs: MPC, Marriott, Hyatt
Posts: 406
Given the HKA estimate of about ~2mil HKD in losses for their mistake fare, even if it is ten times that for CX, it is still only about 20 mil HKD in revenue, so hardly back breaking to honor the fares. Consider also that they are only losing marginal revenue and profits, it is probably less than the actual full fare revenue number.
Jan 2, 19, 1:23 am
#70
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: FQTR CX FTQS JL FQTV TBD
Posts: 18,951
CX just confirms it will honor the tickets, with ugly video..
https://www.facebook.com/cathaypacif...47226955450168
https://www.facebook.com/cathaypacif...47226955450168
Jan 2, 19, 1:31 am
#71
Ambassador: Japan Airlines
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, oneworld Sapphire, Bonvoy Platinum
Posts: 16,039
I would be very surprised if they honoured this, because it's F. The inventory lock up for 2019 to real paying customers, not to mention you'll have half the cabin filled with wrong clientele, who may or may not behave appropriately onboard.
If it was J, I think there would be a chance this is honoured. Maybe they'll downgrade the F guys to J with no addtional refund, since, the number of F tickets sold should not be as bad, given there are at most A3 on most flights at time of booking.
If it was J, I think there would be a chance this is honoured. Maybe they'll downgrade the F guys to J with no addtional refund, since, the number of F tickets sold should not be as bad, given there are at most A3 on most flights at time of booking.
Jan 2, 19, 1:37 am
#74
Join Date: Sep 2001
Location: UK. BAEC AAdvantage
Programs: Mucci Des Oeufs Brouilles et des Canards
Posts: 3,638
Having worked in RM for a major airline, and experienced a mistake fare in one of my markets, I can tell you some of these flag you suggested are somewhat unrealistic.
Most analysts are often in charge of upwards of 20 markets, that's close to 100 flights a day, over 30,000 flights through EOS. There is no way for someone to sit around the computer all day and notice anomalies like that.
Furthermore, there are indeed systems in place to close out buckets (push inventory upwards) in the event that a particular route/date is booking too fast. However, nothing is instantaneous, and those data are often pulled once a day, which would've been too late for what happened yesterday
p.s. my mistake fare was a result of a system glitch that resulted in several peak holiday flights selling out the day the schedule opened...in mid buckets
Most analysts are often in charge of upwards of 20 markets, that's close to 100 flights a day, over 30,000 flights through EOS. There is no way for someone to sit around the computer all day and notice anomalies like that.
Furthermore, there are indeed systems in place to close out buckets (push inventory upwards) in the event that a particular route/date is booking too fast. However, nothing is instantaneous, and those data are often pulled once a day, which would've been too late for what happened yesterday
p.s. my mistake fare was a result of a system glitch that resulted in several peak holiday flights selling out the day the schedule opened...in mid buckets
Jan 2, 19, 1:37 am
#75
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,778
I wonder what would happen if CX changed the tickets to redemption fare class. So you can fly the ticket, but you won't get any points for it.....don't know if they can unilaterally do that.
