May 24, 2018, 4:03 am
Last edit by: percysmith
New links:
New redemption engine: https://www.asiamiles.com/en/redeem-awards/flight-awards/facade.html
(alternatively https://www.cathaypacific.com/cx/en_HK/book-a-trip/redeem-flights/facade.html for MPO members)
New redemption charts (CX and KA only): https://www.asiamiles.com/en/redeem-awards/flight-awards/flight-award-chart.html
New partner redemption mileage requirement: https://www.asiamiles.com/en/afr.html
Asia Miles changes microsite:
https://www.asiamiles.com/change/
New Terms and Conditions:
https://www.asiamiles.com/change/en/updatedterms.html
New redemption engine: https://www.asiamiles.com/en/redeem-awards/flight-awards/facade.html
(alternatively https://www.cathaypacific.com/cx/en_HK/book-a-trip/redeem-flights/facade.html for MPO members)
New redemption charts (CX and KA only): https://www.asiamiles.com/en/redeem-awards/flight-awards/flight-award-chart.html
New partner redemption mileage requirement: https://www.asiamiles.com/en/afr.html
Asia Miles changes microsite:
https://www.asiamiles.com/change/
New Terms and Conditions:
https://www.asiamiles.com/change/en/updatedterms.html
Asia Miles Changes effective 22 June 2018
Jul 28, 2018, 11:05 am
#527
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
10 days ago Lucky said he was going to reach out to Cathay to try and get some answers, no follow-up post yet though
Jul 28, 2018, 11:13 am
#528
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
There was a report that someone called in and the agent was able to find unmarried segments where the website only showed married. It is worth a shot.
Jul 28, 2018, 1:06 pm
#529
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,172
Jul 28, 2018, 9:06 pm
#530
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
Ah, that is more challenging. There were reports on a blog that using AA miles you could hold a CX married segment award and call to drop one of the married segments before ticketing. It's a slim chance but you might try calling IB to see if they can do something similar.
Jul 29, 2018, 11:04 am
#532
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,763
Ah, that is more challenging. There were reports on a blog that using AA miles you could hold a CX married segment award and call to drop one of the married segments before ticketing. It's a slim chance but you might try calling IB to see if they can do something similar.
So one has to ticket it first, then goes thru the AA agent roulette to find an agent who know the rules and how to drop the last / first segment without having to cancel or charge a change fee.
Challenging indeed.
Plus it would be impossible with either Avios or AS miles.
It is a very effective way to prevent revenue leak to partner awards, but to prevent your own FFP members to book unless it is a married segment, esp the majority of them are HKG based? That is beyond nasty.
Jul 29, 2018, 12:54 pm
#533
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,393
I vaguely recall hearing somewhere that the reservation system has different types of married segments. The old style can be broken at will by an agent who knows how to do it and has access to a system that allows it, and there are some newer style lifetime marriages that cannot be broken (I would guess except possibly for the airlines own senior staff). Since a competent AA agent was able to unmarry the segments it seems CX is using the breakable marriages, or at least they were.
Jul 29, 2018, 1:20 pm
#534
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
The lone DP I saw, the poster said the reservation stuck in On Request for 3 days after he was able to drop the segment before ticketing. Then the reservation was canceled by CX, guess why? Because the availability only Read Morewas on married segment.
So one has to ticket it first, then goes thru the AA agent roulette to find an agent who know the rules and how to drop the last / first segment without having to cancel or charge a change fee.
Challenging indeed.
Plus it would be impossible with either Avios or AS miles.
It is a very effective way to prevent revenue leak to partner awards, but to prevent your own FFP members to book unless it is a married segment, esp the majority of them are HKG based? That is beyond nasty.
So one has to ticket it first, then goes thru the AA agent roulette to find an agent who know the rules and how to drop the last / first segment without having to cancel or charge a change fee.
Challenging indeed.
Plus it would be impossible with either Avios or AS miles.
It is a very effective way to prevent revenue leak to partner awards, but to prevent your own FFP members to book unless it is a married segment, esp the majority of them are HKG based? That is beyond nasty.
I still cant believe that Asia Miles would be limiting so much availability to married segments and removing so much ex-HKG availability. Maybe this is the way they have been able to declare 20% increase in availability. But I still feel there’s some system problem, but it shouldn’t take this long to sort out.
Jul 29, 2018, 8:41 pm
#535
Join Date: Jul 2012
Location: HKG
Programs: BA(GGL) QF LTS CX AM, Hilton Diamond, PPL(A)
Posts: 1,654
I am finding that CX is releasing Economy Standards awards O&D between HKG - South East Asian destinations close in (like 3-4 days in), if there is Q class availability.
Doesn't help if you need to plan far ahead... but at least managed to snag some for 10k miles
Doesn't help if you need to plan far ahead... but at least managed to snag some for 10k miles
Jul 30, 2018, 4:35 am
#536
Join Date: Nov 2013
Posts: 88
I am seeing this behaviour in the opposite direction for November. Except that CAN-HKG-NRT is immediately bookable with Avios, while for Asia Miles it requires waitlisting.
Jul 30, 2018, 5:34 am
#537
Join Date: Feb 2006
Location: Sydney, Australia
Programs: QR/AC Gold, VA Silver, IHG Plat, Bonvoy Gold
Posts: 1,581
Just checking SYD-HKG availability in August. The award seats are available but the taxes and surcharges are around 2362HKG or $420AUD each person for return ticket, which seems very high considering that a cash Y return around those dates is about 700-800AUD, or if flying VA it is like $600AUD in cash.
Has CX recently increased taxes and surcharges significantly? Or I just haven't used CXAM to redeem miles too long?
Has CX recently increased taxes and surcharges significantly? Or I just haven't used CXAM to redeem miles too long?
Jul 30, 2018, 10:40 am
#538
Join Date: Apr 2014
Location: MEL KUL
Programs: AA
Posts: 154
Something else seems to be broken now, routes with multiple segments can't even be searched. I tried KUL-JFK, SIN-JFK, JFK-SIN, JFK-KUL. Either the option for the airline (Cathay, sometimes American) isn't even available or it gives the error "this route isn't eligible for Asia Miles redemptions"
The individual segments eg. SIN-HKG HKG-JFK work fine and gets results. I guess I'lll wait it out...
The individual segments eg. SIN-HKG HKG-JFK work fine and gets results. I guess I'lll wait it out...
Jul 30, 2018, 11:49 am
#539
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
Just checking SYD-HKG availability in August. The award seats are available but the taxes and surcharges are around 2362HKG or $420AUD each person for return ticket, which seems very high considering that a cash Y return around those dates is about 700-800AUD, or if flying VA it is like $600AUD in cash.
Has CX recently increased taxes and surcharges significantly? Or I just haven't used CXAM to redeem miles too long?
Has CX recently increased taxes and surcharges significantly? Or I just haven't used CXAM to redeem miles too long?
Jul 30, 2018, 3:53 pm
#540
Join Date: Jan 2014
Posts: 6
the married segment is driving me mad.
in asiamiles, i can see 2 F zrh-hkg.
in BA, when I search zrh-hkg is not available, but if i search zrh-tpe, it will return zrh-hkg-tpe with the 2 available F seats!
I believe this is how asiamiles is doing now so they can claim the 20% more seats for their own members, by doing so they are eliminating the partners like alaska/airchina's redemption, since they can only get to hkg, and that direct to hkg is not visible in the system.
in asiamiles, i can see 2 F zrh-hkg.
in BA, when I search zrh-hkg is not available, but if i search zrh-tpe, it will return zrh-hkg-tpe with the 2 available F seats!
I believe this is how asiamiles is doing now so they can claim the 20% more seats for their own members, by doing so they are eliminating the partners like alaska/airchina's redemption, since they can only get to hkg, and that direct to hkg is not visible in the system.