CX Issues Trading Statement
#16
FlyerTalk Evangelist



Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold/OW emerald, QR
Posts: 17,099
It is really hard to understand what is happening.
The Annual report issued in April 2016 showed excellent results. The Chairman stated " The high passenger load factors experienced in the first half of the
year continued in the second half."
Sure there was some warning about premium longhaul demand and decrease in yield. But the overall tone was positive.
Sure oil prices have increased a bit to $50, but the average price in 2016 is not above the average price in 2015. But why the dramatic and sudden change in mood?
CX must be planning some drastic measures and needs this dramatic profit warning following a bleak interim report three weeks ago.
The Annual report issued in April 2016 showed excellent results. The Chairman stated " The high passenger load factors experienced in the first half of the
year continued in the second half."
Sure there was some warning about premium longhaul demand and decrease in yield. But the overall tone was positive.
Sure oil prices have increased a bit to $50, but the average price in 2016 is not above the average price in 2015. But why the dramatic and sudden change in mood?
CX must be planning some drastic measures and needs this dramatic profit warning following a bleak interim report three weeks ago.
#17
Join Date: Apr 2014
Location: Hertfordshire, UK
Programs: SQ,CX,LX
Posts: 343
My flights to/from CDG last Feb/Mar (night flights both ways) were full and the return over booked as there were waitlist pax. My flights in Jan/Mar (260 out and 261 back) look quite booked up too.
#18
FlyerTalk Evangelist



Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold/OW emerald, QR
Posts: 17,099
#19



Join Date: Dec 2001
Location: Free Republic of Florida
Programs: AF FB Gold, CX Silver, UA Prem Silver, AA Gold, Fans of MO Pearl, ALL Platinum
Posts: 597
When the CX Board of Directors engage in the critical review of their business, I hope that a majority of them realize the need to replace Ivan Chu and also hope that a majority if not a super majority vote to get rid of him.
In my view, replacing Ivan Chu with a better manager and leader is a pre-requisite to fixing the increasing challenges that CX faces. It's like CX has their own equivalent of Jeff Smisek. Chu's tenure is one where CX suffers from severe financial losses, declining customer service, employee dissatisfaction, increased customer dissatisfaction, and critical IT issues and failures.
Contrary to the CX statement, I don't believe that there is any real improvement in the products and services which CX provide to their customers. This forum is replete with examples of significant decline of CX products and services. Certainly any improvement in products and services is not enough to improve their passenger business.
While I will re-qualify for Diamond in 2017, I've moved significant business away from CX this year.
In my view, replacing Ivan Chu with a better manager and leader is a pre-requisite to fixing the increasing challenges that CX faces. It's like CX has their own equivalent of Jeff Smisek. Chu's tenure is one where CX suffers from severe financial losses, declining customer service, employee dissatisfaction, increased customer dissatisfaction, and critical IT issues and failures.
Contrary to the CX statement, I don't believe that there is any real improvement in the products and services which CX provide to their customers. This forum is replete with examples of significant decline of CX products and services. Certainly any improvement in products and services is not enough to improve their passenger business.
While I will re-qualify for Diamond in 2017, I've moved significant business away from CX this year.
#20

Join Date: Aug 2011
Programs: Marco Polo
Posts: 546
Can somebody please help me understand something. One of the main issues outlined was over capacity yet they are increasing network capacity by moving to 10 abreast on the 777s and adding new routes and frequencies. As for Ivan Chu, I don't think you will find a single member on this board who would defend him.
#22




Join Date: Feb 2015
Location: CRK MNL
Programs: CX Gold, OWS, Accor Plat
Posts: 1,560
CX's and SQ's fares are very prohibitive. J pricing are almost always 2x that of ME carriers. I have never flown SQ because of its fares.
#23




Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,287
I agree...ME3 exMNL is crazy cheap. QR is offering USD1746 (all inclusive) for R class fares to LHR. CDG is at 1870 while FCO is at 1646. You can buy two of those for the price of 1 exMNL ticket on CX.
#24




Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,287
They normally follow a cycle right? I mean like John Slosar, was CEO for 3 years from 2011 to 2014 before moving to Swire. Does that mean Ivan Chu still has until 2017?
When the CX Board of Directors engage in the critical review of their business, I hope that a majority of them realize the need to replace Ivan Chu and also hope that a majority if not a super majority vote to get rid of him.
In my view, replacing Ivan Chu with a better manager and leader is a pre-requisite to fixing the increasing challenges that CX faces. It's like CX has their own equivalent of Jeff Smisek. Chu's tenure is one where CX suffers from severe financial losses, declining customer service, employee dissatisfaction, increased customer dissatisfaction, and critical IT issues and failures.
Contrary to the CX statement, I don't believe that there is any real improvement in the products and services which CX provide to their customers. This forum is replete with examples of significant decline of CX products and services. Certainly any improvement in products and services is not enough to improve their passenger business.
While I will re-qualify for Diamond in 2017, I've moved significant business away from CX this year.
In my view, replacing Ivan Chu with a better manager and leader is a pre-requisite to fixing the increasing challenges that CX faces. It's like CX has their own equivalent of Jeff Smisek. Chu's tenure is one where CX suffers from severe financial losses, declining customer service, employee dissatisfaction, increased customer dissatisfaction, and critical IT issues and failures.
Contrary to the CX statement, I don't believe that there is any real improvement in the products and services which CX provide to their customers. This forum is replete with examples of significant decline of CX products and services. Certainly any improvement in products and services is not enough to improve their passenger business.
While I will re-qualify for Diamond in 2017, I've moved significant business away from CX this year.
#25

Join Date: Aug 2011
Programs: Marco Polo
Posts: 546
Ivan Chu is dragging this company to the bottom since he took over the top job. Chu seems to have no issue with being an average middle of the pack carrier as long as the balance sheet looks good. I'm really hoping the board of directors has enough common sense in them to realize this downhill slide hasn't stopped since Slosar moved on to Swire. I truly believe that if CX chose to strive for excellence in every category they would have a much better chance at competing and pulling ahead of their competitors rather attempting to have the absolute lowest costs without falling too far down the ladder. Its frustrating to see a brand and company that I respect and believe in devaluing like this. Hopefully the ship can be righted before it hits the iceberg.
#26
Ambassador, Hong Kong and Macau




Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,159
I'm really hoping the board of directors has enough common sense in them to realize this downhill slide hasn't stopped since Slosar moved on to Swire. I truly believe that if CX chose to strive for excellence in every category they would have a much better chance at competing and pulling ahead of their competitors
They don't need to be competitive, they need to be profitable (from the directors' POV)
If they can achieve that by Cruz-style cost-cutting and leeching their slot hog, that's fine by the directors.
#27
Join Date: Oct 2013
Programs: CX DM, QF PL
Posts: 96
Can somebody please help me understand something. One of the main issues outlined was over capacity yet they are increasing network capacity by moving to 10 abreast on the 777s and adding new routes and frequencies. As for Ivan Chu, I don't think you will find a single member on this board who would defend him.
#28
Join Date: Feb 2012
Location: HKG
Programs: CX DM, SPG Pt, Le Club Accor GO, Shangri-La GC Jade
Posts: 1,327
Usually direct flight is more expensive... That high price is a trade off for convenience and time saving...
#29




Join Date: Feb 2015
Location: CRK MNL
Programs: CX Gold, OWS, Accor Plat
Posts: 1,560
#30



Join Date: Nov 2014
Location: SIN
Programs: QF WP, BA Silver, AF/KL FB Plat, SK EBG, A3 *S, Bonvoy Gold, IHG Gold
Posts: 1,373



