Join Date: Dec 2001
Location: Free Republic of Florida
Programs: AF FB Gold, CX Silver, UA Prem Silver, AA Gold, Fans of MO Pearl, ALL Platinum
Posts: 597
When the CX Board of Directors engage in the critical review of their business, I hope that a majority of them realize the need to replace Ivan Chu and also hope that a majority if not a super majority vote to get rid of him.
In my view, replacing Ivan Chu with a better manager and leader is a pre-requisite to fixing the increasing challenges that CX faces. It's like CX has their own equivalent of Jeff Smisek. Chu's tenure is one where CX suffers from severe financial losses, declining customer service, employee dissatisfaction, increased customer dissatisfaction, and critical IT issues and failures.
Contrary to the CX statement, I don't believe that there is any real improvement in the products and services which CX provide to their customers. This forum is replete with examples of significant decline of CX products and services. Certainly any improvement in products and services is not enough to improve their passenger business.
While I will re-qualify for Diamond in 2017, I've moved significant business away from CX this year.