Got this too. Every 20th respondent... talk about cheap....

+1

Yes, it really annoyed me when I read this.

I filled in the survey when I went to LHR, KUL and SIN, all in Y. I even asked for the survey and the FAs were willing to give me one. one of the FAs said,'Sir, u r so nice!"

I just filled out the online survey. It's funny at first they asked me my pattern the past year, so I said 10% J, 30% PEY, 60% Y. And all the questions are about my experiences in J. Guess they don't give a hoop about experiences in PEY and Y?

Funny. I said I did I think 3 long haul RTs in J in the last 12 months and all the questions were about long haul J.

I'm wondering what they would have asked if I said I didn't take any J, would they have skipped most of the survey?


Also I hope everyone tells them their website is total crap, because it is.

So interesting... I just filled it in as well. My travel pattern was 20% J 60% W 10% Y yet all are short to mid haul

Guess what? The questions asked about my experience in Y!

About ranking their website 1... You forgot to rank their hotline waiting time 1 as well... (they are asking CX hotline, not MPC so waiting time is definitely 1)

And something makes me think that hot cloth towels and flowers in the lav, are on the cost-cutting hitlist!

And probably the pre-departure beverage.

I'm a miffed they didn't put any "additional comment" fields because I would have told them I'd probably fly another airline if they start cutting more benefits.

Oh I definitely rated their hotline waitline a 1, but I gave their hotline an overall okay score; they seem to be able to get things done, but aren't particularly knowledgeable. I'd probably get the non-DM MPO hotline waiting also a 1.

yeah... the questions about the hot towels were framed in the reverse from all the others... 'Hot towels are unhygenic' [agree/disagree].

Given they were framed in the reverse of all other questions, I don't know whether they were hoping to trick respondents into the answer CX wanted (ie get rid of towels).

I think CX fails to understand the point of a survey. Instead of gathering people's feedback, it as if they have basically already decided after the fact and they want people's approval to justify it (by framing the benefit in a negative way). If anything I think the armrests on the planes are always nasty, are they going to get rid of those things too?

In each question, instead of just gathering a bunch of useless Agree/Neutral/Disagree number, they should have also asked "How can we improve?" or "Any comments?"

I also think they framed questions to trick respondents to get low marks as future justification of getting rid of it (cuts). Hot towels was obviously one of them. Unhygienic? Not if you do your F jobs CX. Which is why I said Strongly Disagree.

I received an email request for a survey about two days ago and I filled it out last night. It was surprisingly very lengthy but similar to the paper surveys, there are no spaces for additional comments. It makes me feel that these surveys only serve to fulfill CX agenda. I have found a few questions interesting, as most of you have already pointed out, especially regarding pre-takeoff beverage and hot towel, as well as why do you prefer to eat at the lounge? Surprising one of the answers - I always eat in the lounge so I skip the meals on board. I guess the CX bean counters may want to cut J catering further. They also ask about check-in and why don't you use the kiosks or web check-in?

Regardless, I gave them a pretty poor score, except the ground service aspect (check-in was always good) and lounge to certain extent. The rest was pretty bad, especially catering, which see a major cutback since late 2014.

Anyway, I don't expect to win the Amazon gift card or Asia Miles points, so I won't be disappointed. I guess giving out pens and $5 voucher is too much.

Carfield

Mine is half J and half Y and they asked about Y only

I gave it low scores based my own experience. Did any one win the 「lottery」? Since it occurs every 20th respondent.......

I think the survey said the winners will be announced in April?