And probably the pre-departure beverage.

I'm a miffed they didn't put any "additional comment" fields because I would have told them I'd probably fly another airline if they start cutting more benefits.

Oh I definitely rated their hotline waitline a 1, but I gave their hotline an overall okay score; they seem to be able to get things done, but aren't particularly knowledgeable. I'd probably get the non-DM MPO hotline waiting also a 1.