Time for MH flights to post?
May 27, 2013 | 7:32 pm
#18
Original Poster
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,797
I think mine are probably an anomaly - booked before MH officially became part of OW, and flown after the joining date. Don't know why it's taking CX so long to rectify though.
Jun 18, 2013 | 2:50 pm
#20
Join Date: Jul 2004
Location: London
Programs: BA Silver (Oneworld Sapphire), VS Silver, Skywards Blue, UA General, Qantas Bronze.
Posts: 1,077
Still waiting for 2 flights to credit to BA Executive Club, Z-Class Business fare, and additional 2 flights just flown are also expected to be a problem. Others who choose to earn on BAEC have had similar problems, just mentioning so you know it's not just Marco Polo members that are affected. Early problems with J & D appear to have been reduced in frequency, Z-Class appears to remain a problem at this time.
Jun 19, 2013 | 10:38 pm
#21
Join Date: Sep 2008
Location: VHHH
Programs: UA Premier Silver, CX SL, SPG Gold
Posts: 29
I'm having the same problem. Flew Z class business and submitted boarding passes and e ticket receipt. Now got a response that said the the request was rejected since the miles were credited to another account.
Not sure how that's possible as the boarding passes have my MP account printed on there. This is ridiculous.
Not sure how that's possible as the boarding passes have my MP account printed on there. This is ridiculous.
Jun 21, 2013 | 3:32 pm
#22
Join Date: Feb 2001
Location: Glasgow, Scotland
Posts: 218
I cannot believe that miles from March and April have not posted. While I did not keep the boarding cards I checked that every one had the CX number and MH have confirmed it all in writing but CX won't post. Oneworld? I don't think so........I will now lose over 50,000 miles apparently.
Jun 21, 2013 | 3:39 pm
#23
Suspended
Join Date: Dec 2012
Posts: 2,377
I cannot believe that miles from March and April have not posted. While I did not keep the boarding cards I checked that every one had the CX number and MH have confirmed it all in writing but CX won't post. Oneworld? I don't think so........I will now lose over 50,000 miles apparently.
It's unfortunate that you no longer have your boarding pass. It's always a good idea to keep them, especially when travelling on partner airlines.
Try calling MPO and explain to them your situation. Sometimes they accept copies of electronic ticket/receipt as proof.
Jul 3, 2013 | 9:13 am
#24
Join Date: Jun 2004
Location: HKG, NYC
Programs: CX Marco Polo Gold, Hilton Diamond, IHG Platinum Ambassador, Marriott Platinum
Posts: 186
I have flown MH Z class to Europe earlier this month, and my mileage did not get posted on my Marco Polo Club account despite my Marco Polo Club number shows up on ALL boarding passes.
I have mailed my original boarding passes back to the Marco Polo Club via registered mail. The mail should have been delivered yesterday, but up till now, nothing showed up in the "Missing mileage claim" section.
I have called up the Marco Polo Club tonight, trying to follow up, and cannot get connected to a single agent. I have been put on hold for more than 10 minutes each call, and still could not get connected to an agent. This is TERRIBLE service.
I have mailed my original boarding passes back to the Marco Polo Club via registered mail. The mail should have been delivered yesterday, but up till now, nothing showed up in the "Missing mileage claim" section.
I have called up the Marco Polo Club tonight, trying to follow up, and cannot get connected to a single agent. I have been put on hold for more than 10 minutes each call, and still could not get connected to an agent. This is TERRIBLE service.
Jul 3, 2013 | 9:17 am
#25
Suspended
Join Date: Dec 2012
Posts: 2,377
Jul 16, 2013 | 3:57 am
#27
Join Date: Feb 2013
Location: Australia
Programs: Asia miles
Posts: 52
Time for MH flights to post?
FYI - I took MH flight (4 legs) from May23 to Jun 10. The miles were not posted as of July 10. Of course I did not keep original boarding pass !!
Call MPC on Jul 11th spoke to them nicely, explain that I gave all the numbers before flying, today (16th) the miles were credited to my MPC account.
It can happen! There is hope!
Good luck.
Call MPC on Jul 11th spoke to them nicely, explain that I gave all the numbers before flying, today (16th) the miles were credited to my MPC account.
It can happen! There is hope!
Good luck.
Jul 16, 2013 | 4:21 am
#28
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 22,127
Took me about 30 minutes last night to connect to Manila (time to write and post post#1 of http://www.flyertalk.com/forum/catha...ul-2013-a.html to 10:23PM).
And about 10 minutes for Beijing but don't expect them to do anything not absolutely allowed in the rules now (ibid)
And about 10 minutes for Beijing but don't expect them to do anything not absolutely allowed in the rules now (ibid)
Jul 16, 2013 | 7:03 am
#29
Join Date: Jun 2004
Location: HKG, NYC
Programs: CX Marco Polo Gold, Hilton Diamond, IHG Platinum Ambassador, Marriott Platinum
Posts: 186
I have received a computer generated email from CX Marco Polo last week that my missing mileage claim for 3 MH sectors were rejected due to nonsense reasons such as, class ineligible for mileage accrual (I bought MH Z class which I should be able to accrue mileage), passenger name not on passenger list (I boarded the flight and have my Marco Polo Club number printed on the MH Boarding Pass), as well as mileage credited to another program (well, my CX Marco Polo number and status was clearly printed on my MH Boarding Pass).
I have called up CX Marco Polo and they promised they would follow up for me about this. A few days later, all the missing mileage were credited to my Marco Polo account.
I have called up CX Marco Polo and they promised they would follow up for me about this. A few days later, all the missing mileage were credited to my Marco Polo account.