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Originally Posted by JALPak
(Post 18030568)
Now they have added another sentence to the warning
"If you have already issued your eTicket, please ignore the above message." so their system can't tell :rolleyes: She took my booking and told me will take sometimes for the eTicket to be sent out via email. They are busy because they have problem with eTicketing. Many ticket that should not been reissued has been reissued. So I guess that's probably why they have that message? |
Originally Posted by lingua101
(Post 18030933)
i just called the Singapore office to issue my ticket. I was told CX (HKG) has problem with Credit Card processing. That's why they cannot take website booking.
She took my booking and told me will take sometimes for the eTicket to be sent out via email. They are busy because they have problem with eTicketing. Many ticket that should not been reissued has been reissued. So I guess that's probably why they have that message? |
Originally Posted by pdxasflyer
(Post 18027119)
I find it laughable reading CX World's account that the PSS switchover was a smashing success. Nothing could be further from the truth. With Asia Miles on constant busy signal, reps scrambling to assist passengers with new ticketing errors (some tickets haven't been migrated to the new system) and folks worldwide with partner award bookings that cannot be changed, this cannot remotely be called a success - or 'passed' - until everything is done and ops are back to normal.
A good dose of patience is what most customers/passengers are taking right now, but for CX to start patting themselves on the back is insulting and ridiculous. Get back to work, CX, and there's no celebrating until this system is fully operational! You haven't 'PASSED' yet! I was unaware of this system migration until 15 minutes ago when I attempted to book a 16 segment Oneworld award with a bunch of segments on CX. AA said they are unable to book anything at all on CX. I asked for a hold on my IAD-LAX-HNL-HND-GMP segments until CX gets their act together but plat agent tried to tell me 24hr hold is max. She clearly didn't give a sh*t and had no interest in working with me so I got a supervisor on the phone who was very helpful. She ticketed me for the existing segments (booked as separate one way awards or something like that) and put a waiver in the notes for miles redeposit fee. Once CX is back up I can apparently shift my existing segments/seats to a OW award and add on the CX segments that I need. She was confident this would work and seemed pretty competent but I'm pretty worried...especially since my trip commences on the 25th. Let's hope CX gets their act together over the weekend. |
They called it a success but told us not to call by putting this on their front page :rolleyes:
Passengers advised to manage their bookings online rather than through call centres Cathay Pacific and Dragonair have recently upgraded to a new passenger reservations system. While most of our systems are now online and functioning as planned, there have been some teething issues – as expected with a system change of this magnitude. As a result there has been an increase in the volume of calls and call handling times at our worldwide call centres as well as The Marco Polo Club/Asia Miles Service Centre. We therefore encourage passengers holding Cathay Pacific/Dragonair reservations to make necessary changes through Manage My Booking on this website using their e-Ticket number. Passengers who are not flying now are recommended to call the call centres at a later date when call volumes will have subsided. We are working hard to assist our customers as quickly as we can. Thank you for your patience. |
Originally Posted by JALPak
(Post 18038229)
They called it a success but told us not to call by putting this on their front page :rolleyes:
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no need to worry. Justice will be done. As long as Apple Daily is around... it wouldn't be too long before front-page on Apple Daily with faces of old lady denied boarding due to system loosing her booking etc etc.
God i love the HK media (note how I didn't say Journalism....) |
Originally Posted by pdxasflyer
(Post 18027119)
I find it laughable reading CX World's account that the PSS switchover was a smashing success. Nothing could be further from the truth. With Asia Miles on constant busy signal, reps scrambling to assist passengers with new ticketing errors (some tickets haven't been migrated to the new system) and folks worldwide with partner award bookings that cannot be changed, this cannot remotely be called a success - or 'passed' - until everything is done and ops are back to normal.
A good dose of patience is what most customers/passengers are taking right now, but for CX to start patting themselves on the back is insulting and ridiculous. Get back to work, CX, and there's no celebrating until this system is fully operational! You haven't 'PASSED' yet! |
Originally Posted by andy1022
(Post 18018247)
i encountered a similar situation few months ago, it seems to be an occasional even due to CX system, although the system migration could bring up more and more similar events.
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Originally Posted by travelbug38
(Post 18039752)
When a company wants to save some cash and outsource the services, results are accompanied by confusion and chaos, not to mention frustrations to the customers.
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Originally Posted by Cathay Boy
(Post 18058218)
I am still dumbfounded on how a multi-billion dollar company like CX doesn't have their own IT staff top-to-bottom. I'm not talking about "helpdesk" type, but an entire department that oversees all IT related issues. Especially airline industry where IT is heavily relied upon.
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Originally Posted by Cathay Boy
(Post 18058218)
I am still dumbfounded on how a multi-billion dollar company like CX doesn't have their own IT staff top-to-bottom. I'm not talking about "helpdesk" type, but an entire department that oversees all IT related issues. Especially airline industry where IT is heavily relied upon.
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Originally Posted by newtoairfrance
(Post 18058997)
Actually many "multi billion" companies are like this? Maybe it doesn't work that way for people in EWR?
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It is a fair point though - there are very few airlines that don't outsource large portions of their IT value chain. For example, bulk of bookings for "legacy' airlines come via GDS. Low cost airlines don't do that, but almost all of them outsource their booking system to Accenture (Navitaire)
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This has nothing to do with outsourcing or not. This entire debacle is due to the fact that each upgrade comes off of an old legacy system that dates back to the 1960s. As I mentioned numerous times in the past, airlines that switch/modernize their reservation system without exception all have major problems. I expect you'll be seeing glitches for at least the next six months if not longer. And then just wait until part 2! :p
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Originally Posted by ak333
(Post 18059561)
This has nothing to do with outsourcing or not. This entire debacle is due to the fact that each upgrade comes off of an old legacy system that dates back to the 1960s. As I mentioned numerous times in the past, airlines that switch/modernize their reservation system without exception all have major problems. I expect you'll be seeing glitches for at least the next six months if not longer. And then just wait until part 2! :p
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