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-   -   System upgrade progress. (https://www.flyertalk.com/forum/cathay-pacific-cathay/1312832-system-upgrade-progress.html)

ernestnywang Feb 13, 2012 10:51 am

Just got off the phone with MPO. Apparently they are still updating / migrating the bookings, so that is why some of the E-TKT info is not yet showing on MMB.

dkc192 Feb 13, 2012 11:48 am

Just did a dummy booking on the new system to see how everything was, and noticed strange things with the seat maps. KUL-HKG-JFK return.

HKG-JFK-HKG were showing as 77D (J up to row 26), but were missing row 12 in the mini-cabin. Seemed like all of rows 11 and 16 were blocked (bulkhead?).

The HKG-KUL leg was operated by a "77W" with J up to row 25 :confused: I was also able to select a seat in the F cabin (only 1D and 2D were available), which I found strange. Will CX allow these F seats on regional two-class flights to be chosen online now, even for lowly SLs like myself? :cool:

andy1022 Feb 13, 2012 12:06 pm


Originally Posted by jumbojet19920711 (Post 18007244)
Just did a dummy booking on the new system to see how everything was, and noticed strange things with the seat maps. KUL-HKG-JFK return.

HKG-JFK-HKG were showing as 77D (J up to row 26), but were missing row 12 in the mini-cabin. Seemed like all of rows 11 and 16 were blocked (bulkhead?).

The HKG-KUL leg was operated by a "77W" with J up to row 25 :confused: I was also able to select a seat in the F cabin (only 1D and 2D were available), which I found strange. Will CX allow these F seats on regional two-class flights to be chosen online now, even for lowly SLs like myself? :cool:

"One more customer facing system, Advance Seating Request, is currently offline but scheduled to go back online on Tuesday, 14 February. "

Cathay Pacific completes upgrade of reservations system
http://www.cathaypacific.com/cpa/en_...0007d21c39____

ac8781 Feb 13, 2012 12:46 pm


Originally Posted by andy1022 (Post 18007390)
"One more customer facing system, Advance Seating Request, is currently offline but scheduled to go back online on Tuesday, 14 February. "

Cathay Pacific completes upgrade of reservations system
http://www.cathaypacific.com/cpa/en_...0007d21c39____



I still can't find my bookings/reservations after logging in...seems like 'Manage my booking' tab has disappeared?

andy1022 Feb 13, 2012 1:10 pm


Originally Posted by ac8781 (Post 18007697)
I still can't find my bookings/reservations after logging in...seems like 'Manage my booking' tab has disappeared?

It should be there. Under manage my trip on the left sidebar.

To me, I find that there was showing my upcoming trip on the cover page of MPO account, but now I cant see any upcoming trip showing up, but the current status and remaining miles left to renew, etc.

I can retrieve both (two) of my upcoming booking under the manager my booking.

Cathay Boy Feb 13, 2012 2:23 pm

The bookings don't show with the page when I login to MPC. however, Manage My Booking link will show up the bookings fine. Also, notice the booking number is updated to 6 digits instead of 5, so yes, say hi to Amadeus.

JALPak Feb 13, 2012 2:28 pm


Originally Posted by jumbojet19920711 (Post 18007244)
Just did a dummy booking on the new system to see how everything was, and noticed strange things with the seat maps. KUL-HKG-JFK return.

HKG-JFK-HKG were showing as 77D (J up to row 26), but were missing row 12 in the mini-cabin. Seemed like all of rows 11 and 16 were blocked (bulkhead?).

The HKG-KUL leg was operated by a "77W" with J up to row 25 :confused: I was also able to select a seat in the F cabin (only 1D and 2D were available), which I found strange. Will CX allow these F seats on regional two-class flights to be chosen online now, even for lowly SLs like myself? :cool:

Something is weird with my booking too. The blocked seats on the regional 330 J cabin have changed. And there's even a row 13 which wasn't there before the migration. Maybe that screwed up the blocked seats? :confused:

SanAngeles Feb 13, 2012 3:15 pm

It appears that CX fell off from AA and ITA's systems.

ak333 Feb 13, 2012 3:32 pm

For those of you who have access to your bookings - are all of your segments in the proper order?

I ask not to alarm you, but just out of curiosity. That's been an issue in past airline system migrations that I was involved with.

sinecure Feb 13, 2012 4:00 pm

Segments are in the right order. 77H was dropped to 773 (still showing 77H in KVS)

beachfan Feb 13, 2012 4:34 pm

I have an F award on Cathay (via AA) that is leaving Thursday, and I made a routhing change.

AA is claiming that because I'm going to Phuket, they don't have an electronic ticketing arrangement with Dragonair covering it -- they say it's location specific.

Someone on the AA board suggested it might be this system issue. Is there a phone number for Cathay that is dedicated to F passengers - I can't get through on the regular number.

Thanks in advance!

SanAngeles Feb 13, 2012 5:33 pm

Cannot see any AA codeshared flights operated by CX.

sonomawine Feb 13, 2012 6:09 pm

Was able to view my reservation for a flight later this week, and it gave me a new PNR.

ernestnywang Feb 13, 2012 8:22 pm


Originally Posted by ak333 (Post 18008988)
For those of you who have access to your bookings - are all of your segments in the proper order?

I ask not to alarm you, but just out of curiosity. That's been an issue in past airline system migrations that I was involved with.

My segment order is messed up only in the summary page. Once I get to the detail page of the booking it looks fine. Checkmytrip.com also shows the booking fine.

MLM JET Feb 13, 2012 9:39 pm

Not sure if this is a coincidence but I waitlisted for award travel next August and they just cleared this afternoon.


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