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-   -   System upgrade progress. (https://www.flyertalk.com/forum/cathay-pacific-cathay/1312832-system-upgrade-progress.html)

hau cheng Feb 15, 2012 8:54 pm

I received an automatic SMS and email telling me one of my upgrade legs had been approved. This is good and I think seems new. However, I still can't access 'manage my bookings' nor load any itneraries.

daniellam Feb 15, 2012 9:45 pm

Upgrade Only Half Done (Phase 1 of 2 Completed)
 
From CXWorld, it looks like there are more system upgrades to come in 2013.

Apparently, only the reservation/inventory systems were migrated to Amadeus last weekend.

The Departure Control System (DCS) for check-in / airport function still needs to be migrated to a new system and this will be done in mid-2013 (Phase 2 of the project).

ernestnywang Feb 15, 2012 10:33 pm


Originally Posted by hau cheng (Post 18024321)
I received an automatic SMS and email telling me one of my upgrade legs had been approved. This is good and I think seems new. However, I still can't access 'manage my bookings' nor load any itneraries.

I've had this happen to me about 4 years ago I think, but I think they had stopped it since then. Now it seems that this function is reinstated with PSS.

tylorcl Feb 16, 2012 1:58 am

I noticed on Asia miles website that says the new system can let the member change the date of the travel on-line. I tried but it did not work. Any new features found so far?

pdxasflyer Feb 16, 2012 9:18 am

CX World is laughable
 
I find it laughable reading CX World's account that the PSS switchover was a smashing success. Nothing could be further from the truth. With Asia Miles on constant busy signal, reps scrambling to assist passengers with new ticketing errors (some tickets haven't been migrated to the new system) and folks worldwide with partner award bookings that cannot be changed, this cannot remotely be called a success - or 'passed' - until everything is done and ops are back to normal.

A good dose of patience is what most customers/passengers are taking right now, but for CX to start patting themselves on the back is insulting and ridiculous.

Get back to work, CX, and there's no celebrating until this system is fully operational! You haven't 'PASSED' yet!

mkjr Feb 16, 2012 9:28 am


Originally Posted by pdxasflyer (Post 18027119)
I find it laughable reading CX World's account that the PSS switchover was a smashing success. Nothing could be further from the truth. With Asia Miles on constant busy signal, reps scrambling to assist passengers with new ticketing errors (some tickets haven't been migrated to the new system) and folks worldwide with partner award bookings that cannot be changed, this cannot remotely be called a success - or 'passed' - until everything is done and ops are back to normal.

A good dose of patience is what most customers/passengers are taking right now, but for CX to start patting themselves on the back is insulting and ridiculous.

Get back to work, CX, and there's no celebrating until this system is fully operational! You haven't 'PASSED' yet!

could not agree more. 50% of my tickets have half of them telling me they are going to be cancelled...whether that is true or not, is another thing but clearly there were issues in a lot of cases.

ChrisLi Feb 16, 2012 9:29 am


Originally Posted by pdxasflyer (Post 18027119)
I find it laughable reading CX World's account that the PSS switchover was a smashing success. Nothing could be further from the truth. With Asia Miles on constant busy signal, reps scrambling to assist passengers with new ticketing errors (some tickets haven't been migrated to the new system) and folks worldwide with partner award bookings that cannot be changed, this cannot remotely be called a success - or 'passed' - until everything is done and ops are back to normal.

A good dose of patience is what most customers/passengers are taking right now, but for CX to start patting themselves on the back is insulting and ridiculous.

Get back to work, CX, and there's no celebrating until this system is fully operational! You haven't 'PASSED' yet!

I spent 20 minute sitting in MPC office today to wait for my ticket to be changed
I can't call MPC at 12:28 HK time

I can't order my next Dragonair ticket with my usual American Express...

Ya, nothing falls off the sky, but nothing really working as well.

(I would have been sacked if it is my company .....)

lingua101 Feb 16, 2012 9:50 am

Problem Purchasing Ticket from Website
 
I got the following problem. Anyone experience the same problem

Please review the following items:

Due to internal system error, you are unable to proceed further with this booking. Please close the current browser and try again. [01C87]

pdxasflyer Feb 16, 2012 9:53 am


Originally Posted by lingua101 (Post 18027318)
I got the following problem. Anyone experience the same problem

Are you getting this error when trying to book an Award on the Asia Miles site, or a regular purchased fare booking?

lingua101 Feb 16, 2012 10:39 am


Originally Posted by pdxasflyer (Post 18027336)
Are you getting this error when trying to book an Award on the Asia Miles site, or a regular purchased fare booking?

regular purchased fare....

mkjr Feb 16, 2012 12:11 pm

another odd issue i see is in my YYZ-HKG, i only see the minicabin on the seat map...was 77D before but now just says 773 and no longer notes as 77D or 77G,...also, seat map for 77G is now very odd looking. shows bassinet locations behind galley...

Cathay Boy Feb 16, 2012 4:57 pm


Originally Posted by mkjr (Post 18028255)
another odd issue i see is in my YYZ-HKG, i only see the minicabin on the seat map...was 77D before but now just says 773 and no longer notes as 77D or 77G,...also, seat map for 77G is now very odd looking. shows bassinet locations behind galley...

Yep, my flight in March is now 773, but flight in April is 77G. Weird indeed.

JALPak Feb 16, 2012 6:19 pm


Originally Posted by mkjr (Post 18028255)
another odd issue i see is in my YYZ-HKG, i only see the minicabin on the seat map...was 77D before but now just says 773 and no longer notes as 77D or 77G,...also, seat map for 77G is now very odd looking. shows bassinet locations behind galley...

no to mention their seat map is wrong sometimes too. I have a regional 330 flight. Row 13 used to be missing and now it appears on the seat map...so they managed to add an extra row in J. I wonder what will happen if someone picked those seats :p

JALPak Feb 16, 2012 6:21 pm

Now they have added another sentence to the warning

"If you have already issued your eTicket, please ignore the above message."

so their system can't tell :rolleyes:

ernestnywang Feb 16, 2012 6:41 pm

According to Abacus, CX apparently is having trouble taking infant E-TKTs issued by travel agents.


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