Lost booking
 

Well I am at HKIA now to find out that the ticket that bought on CX's own web site is no longer found in system (I have both booking and ticket number and original booking records). Waited an hour so far and yet to be resolved. No apology from CX. :( good thing I arrived early .... Anyone coming to the airport I recommend you print out the original booking record to be safe

PS like some of you I can no longer located the booking on cathaypacific.com

Don't want to be too harsh on CX. Is this normal for airlines that have massive migration projects?

I got 1.5 of my 2 award booking cleared today (with SMS / Email Notification)

Unfortunately, absolutely normal (as I warned a few days ago). Although it looks like this one is going better than some.

My reservations are there but I can't access my wife's seats or special meals. It asks for the eticket number, but with a 043 or 160 prefix which is not my prefix, as AA issued the ticket and it begins with 001. Can't enter the full eticket number.

Stressful as I'm leaving on Thursday 2/16.

Wirelessly posted (iPhone 4: Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)

I guess you should just call CX Reservation in that case IMO

Agreed it seems to ask for the eticket number a lot for security purposes.
I mean come on I entered a six digit random number, my surname, the correct firstmidname sequence and you still want more.

Last few hours I have been unable to log on to manage my booking due to 'system error'. Anyone else had any problems?


Also is OLCI functioning normally since it was relaunched?

Impossible to get through, I just get a busy signal, have tried 6 times. That's why I asked if there was a dedicated first class phone number.

Is anyone just having trouble having their bookings show up when logging into their acct on cx.com? I haven't been able to see it on the "my account" page since the switch.

of 12 total tickets with CX i and other family members have, 5 with error about ticket not being issued (BA reward issued ticket - called, everything OK); 5 OK with no error, 2 Qatar issued CX ticket no problems. just change noting new locator with the old one...

I don't think AS SABRE partition will ever receive Amadeus locator number. I would call CX to check what the Amadeus number is.

I can access it only about half of the time. If you get an error just log-off, wait for a while, and log-in again.

Neither have I.

Just out of curiosity, are you able to download the QR E-TKTs on CX MMBs? Do they show the CX heading or something else?

Thank you very much!