Question to BA lurkers about Redemptions and Domestics
Jul 15, 2008, 5:12 am
#91
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Jul 15, 2008, 5:18 am
#92
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Jul 15, 2008, 6:31 am
#93
Join Date: Mar 2007
Posts: 33
When they scan the barcode it shows them the booking class.
Once again I aske the question (and I will ask this until I get an answer from someone at BA) - to solve all these problems, to prevent it being a training issue - all they need to do is to make sure that Business and FIRST redemptions on UK Dom ticket in U or Z and that Business UK appears on the BP - then not even the most untrained jobsworth can argue with accesss (and Biz UK would also give access to fast track as well).
Once again I aske the question (and I will ask this until I get an answer from someone at BA) - to solve all these problems, to prevent it being a training issue - all they need to do is to make sure that Business and FIRST redemptions on UK Dom ticket in U or Z and that Business UK appears on the BP - then not even the most untrained jobsworth can argue with accesss (and Biz UK would also give access to fast track as well).
I see that theoretially we should be allowed into galleries at LHR while wiating for MAN flight (because of this connecting flight business) but just wondering if booking us staright thru from LAX to MAN will improve the chances? i.e it will look like business class all the way when they scan...
Jul 17, 2008, 5:43 am
#94
Join Date: Nov 2007
Location: UK
Programs: BA Executive Club, Emirates Skywards
Posts: 75
Fastrack at MAN T3
Last week at MAN, "F" redemption MAN-LHR-BKK which ticketed into C for MAN-LHR. After an interminable wait to check-in, was informed that if I had status (check-in system was down so CSE was unable to see from screen) so that I'd be able to access Lounge.
I replied that I had Qantas Club membership - not even thinking that the C sector should have granted automatic access - so if the rules are there, then they are not clearly circulated.
A slightly OT question: should the "C" on my BP have entitled me to use the Fastrack lane through security at MAN? The jobsworth refused to recognise it as Business Class and insisted I went through with the plebs - which didn't happen cos the plebs queue was so long, we then had to go around to Zone D.
BD
I replied that I had Qantas Club membership - not even thinking that the C sector should have granted automatic access - so if the rules are there, then they are not clearly circulated.
A slightly OT question: should the "C" on my BP have entitled me to use the Fastrack lane through security at MAN? The jobsworth refused to recognise it as Business Class and insisted I went through with the plebs - which didn't happen cos the plebs queue was so long, we then had to go around to Zone D.
BD
At MAN T3 you need a green sticker from the BA people to get you into into the fastrack lane for security. There's usually someone greeting passengers prior to check-in so ask them.
Jul 17, 2008, 4:06 pm
#95
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Just flew in back from MIA in F with my son with an onward flight to GLA on a Miles/2-4-1 ticket. Mrs was a CW passenger.
All of us gained access to Club America First at MIA and then into the CCR at T5 with my good lady as my 'guest'.
No problems/questions asked and believe this is the entitlement although seems to luck of the draw as to who is on the desk?? which isn't right.
How can you have a through ticket with First included on long-haul and not be allowed access into the lounges for the domestic segments whether it is paid, MFU, 2-4-1 Miles or whatever !!??
All of us gained access to Club America First at MIA and then into the CCR at T5 with my good lady as my 'guest'.
No problems/questions asked and believe this is the entitlement although seems to luck of the draw as to who is on the desk?? which isn't right.
How can you have a through ticket with First included on long-haul and not be allowed access into the lounges for the domestic segments whether it is paid, MFU, 2-4-1 Miles or whatever !!??
Jul 20, 2008, 11:48 am
#96
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Well, we're heading back from BOS-LHR-EDI-INV tomorrow, four of us on redemption tickets in Club World, and only me with status. No problem on the way out with lounge access at EDI. Let's see what happens on the way back at LHR 
Technically, I guess we don't get lounge access at EDI on the way back according to the letter of the rules, but who knows these days?
Technically, I guess we don't get lounge access at EDI on the way back according to the letter of the rules, but who knows these days?
Jul 20, 2008, 5:09 pm
#97
Join Date: Feb 2008
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Posts: 1,175
Surprising how many lowly blue card holders book 2-4-1 TATL flights at 100-150k miles a pop. I thought I was in a tiny minority of people who can rack up 100k+ miles a year, giving me a decent 2-4-1 destination to visit with the wife, but still not manage to get anything more than a blue card out of BA.
Jul 20, 2008, 6:38 pm
#98
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Surprising how many lowly blue card holders book 2-4-1 TATL flights at 100-150k miles a pop. I thought I was in a tiny minority of people who can rack up 100k+ miles a year, giving me a decent 2-4-1 destination to visit with the wife, but still not manage to get anything more than a blue card out of BA.
Jul 20, 2008, 8:11 pm
#99
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Location: Argentina
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Now now,G-BOAC don't be like that. 
I think you could add quite a few more actually.
Avis, Alamo, Hilton, Marriott, Sofitel, Travelex, BA Miles eStore, The Wine Club etc;etc; Oh and to top it all off, possibly one of the most generous ways of earning other than flying, AMEX itself.
I think you could add quite a few more actually.
Avis, Alamo, Hilton, Marriott, Sofitel, Travelex, BA Miles eStore, The Wine Club etc;etc; Oh and to top it all off, possibly one of the most generous ways of earning other than flying, AMEX itself.
Jul 21, 2008, 2:35 am
#100
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Jul 21, 2008, 11:22 pm
#102
Join Date: Feb 2005
Location: Mid Wales
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Well, we're heading back from BOS-LHR-EDI-INV tomorrow, four of us on redemption tickets in Club World, and only me with status. No problem on the way out with lounge access at EDI. Let's see what happens on the way back at LHR
Technically, I guess we don't get lounge access at EDI on the way back according to the letter of the rules, but who knows these days?
Technically, I guess we don't get lounge access at EDI on the way back according to the letter of the rules, but who knows these days?
If we have time for the lounge at EDI, let's see what happens there!
Jul 22, 2008, 2:33 am
#103
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Jul 22, 2008, 4:06 am
#104
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Jul 22, 2008, 7:48 am
#105
Join Date: Oct 2003
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Well it gets more confusing...
After complaining to BA by email my friend got a call saying that he was not entitled to lounge access. He referred the lady to the Oneworld section that stipulates access is permitted. She then went away and called him again and she followed up with an email. Here is what she said...
From: BA Customer Relations [mailto:*******@contact.britishairways.com]
Sent: 22 July 2008 11:27
To: ******
Subject: Your Response from BA Customer Relations
Dear Mr Passenger
Thank you for your time on the phone today to discuss the problems you had in Terminal 5 when you tried to access the Club Lounge.
The manager at the Terminal 5 North lounge has advised me that passengers who have travelled on a Club World ticket connecting to a Domestic flight are allowed to use the lounge on a discretionary basis, provided that that lounge is not busy. However passengers connecting to a European flight travelling on a Euro Traveller ticket would not be allowed to use the lounge facility.
Although our website advises passengers travelling on a domestic flight are entitled to use the lounge if connecting to a flight on a Club class ticket, we cannot guarantee that you will be able to use the lounge if you are connecting to a domestic flight after travelling on a Club class ticket. I am sorry for any confusion this may have caused.
If you wish to discuss this further with me, please reply to this email by clicking on the blue link below.
Thank you again for your time on the phone. We value your support as a Blue member of the Executive Club and I do hope that despite your disappointing experience you will choose to travel with us again in the not too distant future.
Best regards
So you can use the lounge but not of we don't want you to. My friend is really put out by this. On the phone the lady actually said access depends on the mood of the staff member!!
Not related by class but I just asked in the Concorde Lounge as to what lounge I can use when I fly back in from SFO in F. I was told I was welcome to return to the Concorde Lounge.
BA EXECUTIVE CLUB are you able to take this further? I can provide my friends contact details for you to investigate. They are BA Blue but really it shouldn't matter.
Aero
After complaining to BA by email my friend got a call saying that he was not entitled to lounge access. He referred the lady to the Oneworld section that stipulates access is permitted. She then went away and called him again and she followed up with an email. Here is what she said...
From: BA Customer Relations [mailto:*******@contact.britishairways.com]
Sent: 22 July 2008 11:27
To: ******
Subject: Your Response from BA Customer Relations
Dear Mr Passenger
Thank you for your time on the phone today to discuss the problems you had in Terminal 5 when you tried to access the Club Lounge.
The manager at the Terminal 5 North lounge has advised me that passengers who have travelled on a Club World ticket connecting to a Domestic flight are allowed to use the lounge on a discretionary basis, provided that that lounge is not busy. However passengers connecting to a European flight travelling on a Euro Traveller ticket would not be allowed to use the lounge facility.
Although our website advises passengers travelling on a domestic flight are entitled to use the lounge if connecting to a flight on a Club class ticket, we cannot guarantee that you will be able to use the lounge if you are connecting to a domestic flight after travelling on a Club class ticket. I am sorry for any confusion this may have caused.
If you wish to discuss this further with me, please reply to this email by clicking on the blue link below.
Thank you again for your time on the phone. We value your support as a Blue member of the Executive Club and I do hope that despite your disappointing experience you will choose to travel with us again in the not too distant future.
Best regards
So you can use the lounge but not of we don't want you to. My friend is really put out by this. On the phone the lady actually said access depends on the mood of the staff member!!
Not related by class but I just asked in the Concorde Lounge as to what lounge I can use when I fly back in from SFO in F. I was told I was welcome to return to the Concorde Lounge.
BA EXECUTIVE CLUB are you able to take this further? I can provide my friends contact details for you to investigate. They are BA Blue but really it shouldn't matter.
Aero